# Comcast Business VoiceEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Comcast Business VoiceEdge the right Business Phone Systems solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230309/Comcast-Business/reviews --- Comcast Business VoiceEdge 3.9 (11) [View alternatives](https://www.capterra.com/p/230309/Comcast-Business/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Comcast Business VoiceEdge Ease of use 3.6 Customer Service 2.8 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Sohrab S. Dentist Medical Practice Used the software for: 2+ years ### "Shouldn't have switched to Ooma" September 24, 2024 5.0 Pros It worked without any hiccups. Reliable service. Cons The price. Bundling with internet was better but still very expensive for phone service. Review Source CG Cari G. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Comcast Business" November 17, 2022 5.0 Product was amazing never had any problems and we could run our business without any hiccups. The customer service always picked up or replied right away. The only issue I had was with customer service and how they did not write good notes so if something was modified on our end if it wasn't operational right away, and I had to reach back out to customer service it was like starting all over again and that was a waste of time. Cost was high for a small business but was very reliable. Pros The phones were reliable and we never had to worry about a phone call being dropped or being "fuzzy" where a patient couldn't hear us. Weather never affected the call quality and we always had service without any issues. Cons This software did not work with our patient software which is not as helpful as other options. Reason for choosing Comcast Business VoiceEdge Reliability, ease of installing and how fast it was operational. Ease of billing and large customer service base. Review Source Rick K. Owner Construction Used the software for: Less than 6 months ### "Comcast Business VoiceEdge is FINE, nothing special" July 12, 2022 3.0 It's just run of the mill, nothing special except that it's from Comcast. When there's a problem they try to fix it if you can find someone who knows anything about it. Google is your friend. To be honest I'm not a fan of it but there's nothing major wrong with it either. Pros Comcast Business VoiceEdge has 1 very big thing going for it. It is from Comcast and they tend to try to support it. If something is wrong they helped us vs other services that are not connected to a big brand name. Cons We had a hard time getting a hold of customer service and the fax feature still isn't working. I know I know, fax is dead but a few companies still use it and when we needed it the service didn't work. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) We were testing out a bunch of different phone services and Comcast Business VoiceEdge just wasn't for us. With the less than stellar customer service and fax service not working we moved on. Hire slow, fire fast. Review Source ZM Zachary M. Producer / Marketing Coordinator Insurance Used the software for: 2+ years ### "Business Voice Edge Review" July 21, 2022 4.0 Not great. The online system is very confusing and not user-friendly even for people who are computer illiterate. The phone connection was good. But that is all I can say was good about Comcast's phone system. Pros The online software was nothing compared to competitors. Can't even see what other employees or co-workers were on the phone while using the app. Cons It's just lacking in every aspect compared to competitors. Reason for choosing Comcast Business VoiceEdge Convenience and price at first. Now the competitors are less expensive and they provide so much of a better experience and service. Review Source SS Sidria S. Practice Administrator Hospital & Health Care Used the software for: 1-2 years ### "Why Comcast?" January 2, 2024 4.0 Pros The ability to build and manage the phone tree. Cons The call center representatives and the transferring through the lines. Review Source KS Kate S. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Comcast" June 28, 2021 2.0 It was very hard to use, the service is spotty, it is very difficult to get help and the help that is given is not very helpful. They have nearly no support and when you get through it takes so long for them to get to the actual fixing point. It is very hard to use and get to work for your needs. Pros There are many offerings and services that they have Cons It was very hard to use, work around and complicated. Review Source RR Rose R. Marketing Director Automotive Used the software for: 6-12 months ### "comcast business voice edge" January 18, 2022 3.0 Overall good experience. I would recommend it. Pros good quality phone calls. great voicemail system. Cons call routing and transfers would get dropped a lot. Review Source LF Lou F. Quality Coordinator Medical Practice Used the software for: 6-12 months ### "Daily use" May 11, 2022 4.0 Pros The most impactful was the clearness of incoming calls & voicemail. Cons I have no complaints about the software. Review Source PB Paul B. owner Law Practice Used the software for: 6-12 months ### "Good Phone Service; Mediocre Customer Support" January 18, 2023 4.0 Pros Provides copy of voice mails to my email Cons Limited options for handling on-hold calls and teeny tiny window for call history. Reason for choosing Comcast Business VoiceEdge readily available sales rep. Review Source OO Omar O. Safety Engineer Government Administration Used the software for: Less than 6 months ### "Ok service but better product on the market" February 3, 2022 4.0 From a functional standpoint this service was fine. My biggest concern was the price. Pros Was easy to use and met all of my business needs. Cons The price per month isn't the greatest. There are cheaper options available. Review Source TP Tina P. Child Caretaker E-Learning Used the software for: I used a free trial ### "Mid-tier" November 18, 2021 5.0 Overall, I would say I am neutral. I would suggest for people to try it for themselves. Just because it didn’t work for me, didn’t mean it won’t for other people. Pros I enjoyed the customizable features and the ease of use. Cons The thing that I least liked was the security features and add-ons. I thought Comcast would be more high tech and innovative when it came to phishing and robo callers. My information did not feel very secure. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.