---
title: "BPM Link Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about BPM Link Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more."
source_url: "https://www.capterra.com/p/230424/BPM-Link/"
page_type: "product"
language: "en"
---

# 

 BPM Link Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

BPM Link

## What is BPM Link?

Intuitive. Progressive. Engaging. BPM Link uniquely connects each member of your team to the strategic direction of your company. Whether your team is remote, in-person or hybrid, this platform supports clear expectations, facilitates strategic conversations, and allows every voice to be heard. Reduce burnout and maximize output while bringing the team together with BPM Link.

## What is BPM Link used for?

[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Performance Management System](https://www.capterra.com/performance-appraisal-software/)[Business Process Management](https://www.capterra.com/business-process-management-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

80%

Neutral

15%

Negative

5%

### Starting price

Free trial not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for BPM Link?[Manage this product listing](https://www.g2.com/products/bpm-link/claim_requests/new?auto=true)

## BPM Link Overview

Updated September 2026

AI summary

BPM Link offers cloud-based employee engagement and performance management for organizations of any size. It combines goal management, feedback tools, employee recognition, and reporting with options like 360 degree feedback, customizable branding, and third-party HR integrations. Teams can use it to manage employee information, support structured communication, and drive process consistency across daily operations.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### BPM Link

4.3 (20)

VS.

[4.7 (63)](https://www.capterra.com/p/230178/Ninety/reviews/)

Starting Price

Contact vendor

Starting Price

$16

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (20)

Ease Of Use

4.5 (12,303)

Value For Money

5.0 (5)

Value For Money

4.5 (8,861)

Customer Service

5.0 (9)

Customer Service

4.8 (7,959)

## BPM Link alternatives

[4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/)

Starting price

$5.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (3,558)](https://www.capterra.com/p/110968/BambooHR/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.3 (1,933)](https://www.capterra.com/p/86714/WebPay/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/230424/BPM-Link/alternatives/)

## FAQs about BPM Link

Overview

### Which roles and teams benefit most from BPM Link?

BPM Link is most used by training, program, and customer success teams that need structured workflows for onboarding, documentation, and process consistency. Operations, billing, and office administrators use it to manage approvals and routine tasks, while quality, HR, and lending leaders rely on it to standardize compliance-driven processes and improve accountability.

Answer based on 20 reviews

Overview

### What company size and industries is BPM Link built for?

BPM Link is built for small businesses first, with 95% of reviewers from that segment, especially in Financial Services at 25%. It also serves Computer Software at 20% and Legal Services at 15%, while the vendor positions it for any industry and organization size. A common use case is employee engagement.

Answer based on 20 reviews

Features and Usability

### What are the key features of BPM Link?

BPM Link includes performance management features such as performance appraisals, performance review management, goal setting and tracking, and ongoing performance tracking. It also offers 360 degree feedback, self assessment, feedback management, employee profiles, recognition, reporting and analytics, real-time notifications, and third-party integrations.

Integrations

### Which third-party tools and platforms does BPM Link integrate with?

BPM Link integrates with five third-party platforms: Paylocity, BambooHR, Dayforce HCM, NetSuite, and Paychex. The catalog includes human resources and payroll systems alongside NetSuite for business operations, with Paylocity also mentioned in reviewer feedback for goal tracking.

Answer based on 2 reviews

Getting Started and Support

### What training and onboarding options does BPM Link offer?

BPM Link provides live online training sessions for guided product setup and instruction. This format supports real-time interaction with trainers, allowing teams to ask questions and follow along during the training session.

Getting Started and Support

### What customer support options does BPM Link offer?

BPM Link provides email/help desk and phone support. No reviewer feedback on support is available here, so support quality, response times, and user experience cannot be assessed from the provided data.

## Features

AI summary

Based on 9,471 Business Process Management reviews

Capterra reviewers point to these as the top priorities when choosing employee engagement software:

-   **Employee Management** (**48%** of reviewers rated this feature as critical)
-   **Employee Management** (**48%**)
-   **Communication Management** (**44%**)

BPM Link supports all three of the features reviewers rate highest: **Employee Management**, **Employee Management**, and **Communication Management**. Together, these capabilities help businesses manage employee information more effectively, keep internal communication clear, and provide teams with the tools to stay connected and aligned across day-to-day work.

Employee Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Track employee schedules, availability, and performance across projects and tasks

Performance Management

4.3 (7)

28.57% of 7 reviewers that rated this feature as important or highly important

Organize and manage the accomplishments and development of employees or performance of applications or systems

Employee Portal

4.2 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

Online portal where employees can access and track their own information

Self Assessment

4.5 (6)

33.33% of 6 reviewers that rated this feature as important or highly important

An individual's evaluation of his or her own strengths, weaknesses, and skills

Employee Profiles

4.0 (5)

0.00% of 5 reviewers that rated this feature as important or highly important

Centralized storage for employee data, records, and performance metrics

Goal Setting/Tracking

4.6 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Establish measurable goals and objectives and track their progress over a specific period of time

BPM Link 34 features

### All Features
- 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager
- Action Management: Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- API: Application programming interface that allows for integration with other systems/databases
- Commenting/Notes: Leave comments and notes on documents for others to view
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Reports: Alter the layout and content of reports
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Employee Portal: Online portal where employees can access and track their own information
- Employee Profiles: Centralized storage for employee data, records, and performance metrics
- Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance
- Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product
- Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service
- Goal Management: Allows employees to set and manage work or career related goals
- Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time
- Mobile Access: Access software remotely via mobile devices
- Negative Feedback Management: Identify, track, and respond to negative feedback
- Ongoing Performance Tracking: Provides real-time feedback and assessments on employee performance, skills, and accomplishments
- Performance Appraisal: Evaluation process that provides feedback on an employee's job performance
- Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Performance Review Management: Create, fill out, and send performance reviews to individual employees
- Real-Time Data: Receive data and information in real time
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Training Management: Track employee/learner's progression through training programs

---

Get Advice

We can help you find the software with the features you need.

Features

4.4 (20)

4.4

Based on 20 reviews

## Pricing

Value for money

5.0 (5)

### Starting price

Free trial not available

Value for money

5.0 (5)

5.0

Based on 5 reviews

## Integrations

[

BambooHR](https://www.capterra.com/p/110968/BambooHR/)[

NetSuite](https://www.capterra.com/p/135757/NetSuite/)[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[

Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (9)

5.0

Based on 9 reviews

## User reviews

Overall rating

4.3

Based on 20 reviews

Filter by rating

5(12)

4(4)

3(3)

2(1)

1(0)

Mentioned topic

Sorted by most recent

LD

Lisa D.

Billing Administrator

Computer Software

### "Tracking performance and goals for your employees quickly and easily."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

August 4, 2023

Our company uses this software to track performance. I am not convinced this is an accurate depiction of employee performance.

Pros

I appreciate the value of performance software, and it does help the managers track the employee's performance.

Cons

I don't completely feel that it is an accurate depiction of the performance of an employee, especially when goals are set up in a general fashion. I do find the reporting to be vague when having to choose whether you think you "inspire others" or are "on track" or "behind." Does that really track an employee's true performance? Sometimes the results may be due to a team and not one employee.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Patrice G.

VP Customer Success

Computer Software

### "Tracking Staff Level MBOs"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

June 22, 2023

Our HR Department brought this tool to management to assist with managing a growing staff count. It's been an asset!

Pros

BPMLink does make the monthly process of tracking goals easier than utilizing spreadsheet data. We allow the staff to add additional goals for projects that come up during the month.

Cons

Sometimes I get lost in the setup of the Annual Goals. It's daunting at first when you are developing the goals to provide the metrics that allow for goal setting.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

SB

Stephen B.

Director of Quality Assurance

Legal Services

### "The software needs improvement"

2.0

Overall Rating

2.0

2.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

2/10

August 9, 2022

The software is okay but definitely room for improvement

Pros

The goals are clearly displayed for my employees

Cons

The bugs Not being able to mark a goal complete The interface is not intuitive

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

OR

Olivia R.

Sr. Program Coordinator

Non-Profit Organization Management

### "Easy to Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

August 4, 2022

Pros

I really like how you can get more organized in your goals and progress. It is easy to track and evaluate performance.

Cons

I would only like more ellaboration on the progress, on track vs. ahead, perhaps offering a definition or a way to quantify that.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

AB

Asia B.

Program Coordinator

Philanthropy

### "Once you understand the instructions, its pretty easy to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 3, 2022

There are lots of steps to setting up this tool buts once your done, its pretty easy to navigate.

Pros

Pretty Straightforward and easy to use once you read read/understand instructions.

Cons

Lots of steps to follow. Wish its wasn't such a tedious process.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

MN

Maria N.

Program Coordinator

Program Development

### "useful tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 3, 2022

Pros

keeps you super organized and on track. Once you get use to it its very easy to manage and helpful with keeping you on track

Cons

not super easy to use initially but you get the hang of it quickly.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

TH

Tim H.

CDCO

Non-Profit Organization Management

### "Solid product that's intuitive to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 3, 2022

BPM Link is responsive and very useful in setting us up for success.

Pros

Straightforward and clear performance management product that is useful and seamless in our workflow.

Cons

Need to use the 360 review feature more to know if that works for manager review.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

PH

Pamala H.

Customer Success Manager

Legal Services

### "BPM Link"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 1, 2022

Great experience

Pros

Great with keeping up with individual and company goals as well as reminders and goal planning

Cons

I have not found anything that I do not like about the program

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

Michelle H.

workforce assistant

Computer Software

### "Good for communication and tracking"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

July 21, 2022

Pros

The self evaluation features are very helpful and open communication between the agent and manager.

Cons

For people who are new to the software it can be difficult to navigate and find specific areas.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

HL

Hanna L.

Program Director

Financial Services

### "Nice idea but too limiting "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

March 22, 2022

Pros

It's easy to use. I like the little jumping man that celebrates achievements.

Cons

It's too simplified. There is such much that I can't express or capture. I'd chose an excel format over this for the flexibility.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

RM

Ross M.

Loan Officer

Banking

### "Should be more intuitive "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

3/10

March 8, 2022

I created personal goals and was employee reviewed; neither of which seemed smooth or forward thinking. Maybe as the company uses the software more readily will the process become useful.

Pros

In concept, the employee review process seemed simple, however in action it was not. Creating goals, etc. had seemingly multiple ways to do so, and there was not an easy way to explain how to use/do the correct version.

Cons

Does not seem overly helpful in the limited use our company employees it for.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

SB

Stephanie B.

Closing Officer

Financial Services

### "Performance Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 22, 2022

Pros

It was very easy and we did not spend a lot of time using the software

Cons

Hard to log in initially but once I figured it out, the rest of the program was easy to navigate

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

JC

Jose C.

Senior Support Specialist

Information Technology and Services

### "Great tool to manage my goals"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

February 16, 2022

Pros

I love how easy it is to keep track of everything done and needed to achieve my goals

Cons

I have none yet. I am on my first month using the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EH

Eric H.

Trainer

Information Technology and Services

### "Supporting your your work goals"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 8, 2022

Pros

It was an easy way for my manager and I to talk about my current goals and upcoming goals to make sure I stay on track and see where I may have needed help.

Cons

nothing really to dislike about the software, it's simple and intuitive.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DD

Diane D.

Director, Training and eLearning

Legal Services

### "Useful tool, but could use some enhancements"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

February 8, 2022

Pros

I like having one place to track our team members' responsibilities and goals, and have the ability to measure their progress in real time.

Cons

We have recurring meetings, but seem to be required to enter new meetings over and over.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TT

Tuesday T.

Office Manager

Commercial Real Estate

### "Easy to Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 8, 2022

My manager and I use it to communicate company and personal goals.

Pros

It's replaced our old, Employee Goal System and this is so much easier and easy to recall old records. Nice upgrade from our archaic paper system.

Cons

I think so far it's working really well with staff. None that I can think of at this time.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

LP

Lindsey P.

Manager

Financial Services

### "Good software"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

February 7, 2022

It's a good experience. No complaints

Pros

It's easy and it's never froze on me and has not been glitchy

Cons

Archiving old goals was a bit tedious. I remember having to go back to read instructions when you'd think it would be more intuitive.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

KH

Kellie H.

Trainer

Computer Software

### "Great so far"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

February 7, 2022

Pros

Easy to learn and implement so far everything i've done seems to work well

Cons

Another integration with what we already have.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

SD

Shan D.

Credit Officer

Financial Services

### "Easy to use, however, not sure about the effectiveness on goal achieving. "

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

4/10

February 7, 2022

Pros

\- The system is very easy to use. - It has a function to set up meetings with managers.

Cons

When setting up a goal, I prefer traditional in person meeting as managers and employees can talk about their opinions and agree on something both side can accept. However, the platform does not offer a good tool to achieve that kind of communications other than setting up a meeting. Or there is nothing to enforce the manager to ensure it happens.

Review source

Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you.

JJ

Jenelle J.

HR Director

Financial Services

### "BPM Link"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 2, 2022

It's been great!

Pros

Overall administration is easy and employee use is easy

Cons

Basic reporting is good. Would like to see ability to create custom reports.

Reasons for choosing BPM Link

BPM is a really good firm.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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