# Chatlayer Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chatlayer Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/230464/Chatlayer/alternatives --- # Chatlayer Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chatlayer ## What is Chatlayer? Chatlayer by Sinch is an easy-to-use AI platform that lets you build voice and chatbots. You can automate processes without coding skills and give your automation a very personal touch with an outstanding AI. Provide efficient and engaging customer communication at the right moment, in 125 different languages, across all relevant messaging channels – from WhatsApp, Messenger by Facebook to Telegram, or even to SMS and webchat - and of course voice channels out of one platform. ## What is Chatlayer used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[No Code Platform](https://www.capterra.com/no-code-platform-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €499 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatlayer?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sinch.com/&name=Chatlayer) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatlayer 4.4 (5) VS. [4.7 (89)](https://www.capterra.com/p/227997/Product-Fruits/reviews/) Starting Price €499 Per Month Starting Price $111 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.6 (2) Value For Money 4.5 (4) Value For Money 4.7 (1) Customer Service 5.0 (4) Customer Service 4.8 (1) ## Chatlayer alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Reporting/Analytics 2.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Multi-Channel Communication 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Natural Language Processing 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Activity Dashboard 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatlayer 48 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs The ability to create unique content Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage the processes involved when making the application ready for use Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service For the intention to be used by developers Build applications without the use of code Identify which applications need to exchange data and enable these data connections Helps understand a user's intentions/actions Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing templates or individual parts of a bigger design commonly used in software, coding, learning courses etc. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Use visual elements such as pre-built blocks and/or shapes to assemble a model or design Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.8 (5) 3.8 Based on 5 reviews ## Pricing Value for money 4.5 (4) Free Trial Basic €499.00 Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Airtable](https://www.capterra.com/p/146652/Airtable/)[ Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Freshchat](https://www.capterra.com/p/158117/Freshchat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.4 Based on 5 reviews Filter by rating 5(2) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CV Casper v. Senior Consultant (Self) Service Information Technology and Services ### "Chatlayer conversational AI platform, a plug & play solution for all sizes and industries" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 20, 2022 Pros Chatlayer delivers a platform with great ease of use! It's CMS is a truly no code/low code self explanatory environment. Dividing different functionalities; Analytics, NLP, Bot dialogs and further functionalities. And allowing easy connectivity across different output channels and back-end systems. Cons Although many data insights are provided some features could be optimized providing further in-depth actionable insights. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GM Gilberto M. Technical Product Manager E-Learning ### "Great tool for analysis" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 July 15, 2022 Pros The process of creating and updating a chatbot is simple and intuitive. There is a lot of flexibility with no code. It is also flexible and allows us to use code whenever the solution required is too specific and that process is simple to implement too. Cons The monitoring and reporting features are close to non existent within Chatlayer. It's impossible to get categories within Chatlayer to unearth not understood messages specifically and to export these to consume in other tools Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IW Ivan W. COO Information Technology and Services ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2022 Mostly automation of customer support centers. We have automated a good part of many of them and saved them a lot of time that would have been wasted on boring tasks. Pros It's very easy to start building flows and bots. It's quite intuitive and easy to work with even though it can handle quite some complexity. Cons The UX could be better. Building flows takes a lot of time of copy pasting bot dialog names and changing child parent relationships manually. Dragging and dropping would make it a lot easier. The train tab could be better (most common difficulty for clients when they handle a bot themselves and where the bot loses most quality). Analytics Switched from [Flow](https://www.capterra.com/p/150388/Flow/) [Dialogflow](https://www.capterra.com/p/180853/Dialogflow/) Chatlayer was easier to work with / more intuitive. We have great relationships with the team which makes it eaasier to build & deploy. 2-3 years ago there wasn't much difference in platforms in terms of functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NH Naz H. Consultant Marketing and Advertising ### "Where have you been all my life!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 18, 2022 Pros My favourite feature is the action recorder. This makes it almost idiot-proof to set up automation. CL will record your behaviour and mimic this! I wish I had started on Cheat Layer sooner, it's brilliant and a massive time saver. Cons There is a big learning curve, so I don't see myself using this tool to its full advantage for at least a year. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Project leader in Artificial Intelligence Government Administration ### "working with chatlayer" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 24, 2022 Overall our experience with chatlayer is positive as we are successfully collaborating now for more than 3 years. by now we have established a concrete methodology that allow us to involve our business owners in the implementation phase and the hand over process is smooth. Pros +easy to understand interface that helps non expert people to quickly come on board on chatbots project +helpdesk is responding very fast +robustness of the created chatbots +easy customisation of the created dialogues Cons \- i believe that the integration of many languages should be smoother. - i would expect more automation in the creation of chatbot material (expressions etc) Reasons for choosing Chatlayer it had a more easy to understand platform interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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