# Citadel Team Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Citadel Team Software - reviews, pricing plans, popular comparisons to other Chatbot products and more.

Source: https://www.capterra.com/p/230524/Citadel-Team

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# 

 Citadel Team Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Citadel Team

## What is Citadel Team?

Based on robust technologies and on the Thales savoir-faire, the Citadel Team service can support millions of users and already offers a Chatbot technology to safely integrates business applications. The application guarantees a high level of security and is in the process of elementary qualification by the ANSSI (The French National Cubersecurity Agency). Today, the Citadel Team community represents tens of thousands members among more than 50 companies and organizations.

## What is Citadel Team used for?

[Internal Communications](https://www.capterra.com/internal-communications-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[VoIP](https://www.capterra.com/voip-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

\-

Contact vendor  
for pricing

Free trial  
available

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Do you work for Citadel Team?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.thalesgroup.com/&name=Citadel Team)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Citadel Team

5.0 (1)

VS.

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.7 (146)

Value For Money

5.0 (1)

Value For Money

4.5 (115)

Customer Service

5.0 (1)

Customer Service

4.6 (134)

## Citadel Team alternatives

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

[4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

Highest Rated

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)

Starting price

$25.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity/News Feed

Continuous profile-based stream of news and activity

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Blogs

Allows users to publish blogs on social site

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Citadel Team 29 features

Define levels of authorization for access to specific files or systems

Continuous profile-based stream of news and activity

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Allows users to publish blogs on social site

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Electronic storage of staff/employee contact information and job status in a centralized repository

Access names, contact information, and roles of employees in a centralized repository

Public or private sharing of digital files such as documents, audio/video, images, and more

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

Access software remotely via mobile devices

Notifications via mobile devices

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Profiles of users providing basic information

Connect with meeting participants remotely over video

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

5.0 (1)

5.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MM

Marie-Reine M.

Payroll manager

Food & Beverages

### "A great messaging app !"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 13, 2019

As I said above, Citadel is quite great to work with my co-workers. We don't really use e-mails between us anymore and we share heavy files with Citadel. Our exchanges are faster and my mailbox is less crowded. I enjoy this software and I would recommend.

Pros

Citadel Team is quite easy to use. It's like a 'whatsapp' but safer. It is really intuitive ! I only use it with my team to coordinate our work. We can easily share and store heavy files (that can't be shared by e-mail). I can preview files on my phone, which is quite convenient. I also really appreciate the fact that I can use Citadel on several phones AND on my computers at the same time. Synchronisation is very fast ! The web version is really great !

Cons

Citadel Team is really great but if I have to highlight something that I do not really appreciate, it would be the fact that sometimes it can take a bit time to synchronise with each device I'm working on. But I guess it depends of the wifi!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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