--- title: "Citadel Team Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Citadel Team Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/230524/Citadel-Team/" page_type: "product" language: "en" --- # Citadel Team Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Citadel Team ## What is Citadel Team? Based on robust technologies and on the Thales savoir-faire, the Citadel Team service can support millions of users and already offers a Chatbot technology to safely integrates business applications. The application guarantees a high level of security and is in the process of elementary qualification by the ANSSI (The French National Cubersecurity Agency). Today, the Citadel Team community represents tens of thousands members among more than 50 companies and organizations. ## What is Citadel Team used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Employee Communication Tools](https://www.capterra.com/employee-communication-tools-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Citadel Team?[Manage this product listing](https://www.g2.com/products/citadel-team/claim_requests/new?auto=true) ## Citadel Team Overview Updated September 2026 AI summary Citadel Team provides secure chat, live chat, instant messaging, video conferencing, and internal communications for businesses of any size that prioritize data security and compliance. With access controls, role-based permissions, document and workflow management, and file sharing, it supports teams needing protected communication and collaboration. Citadel Team is available across web, desktop, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Citadel Team 5.0 (1) VS. [### Hiver](https://www.capterra.com/p/142975/Hiver/) [4.7 (148)](https://www.capterra.com/p/142975/Hiver/reviews/) Starting Price Contact vendor Starting Price $55 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (148) Value For Money 5.0 (1) Value For Money 4.5 (117) Customer Service 5.0 (1) Customer Service 4.6 (136) ## Citadel Team alternatives [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Front](https://www.capterra.com/p/132901/Front/) [4.5 (289)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132901/Front/) Highest Rated [Arkchat](https://www.capterra.com/p/275736/Arkchat/) [5.0 (2)](https://www.capterra.com/p/275736/Arkchat/#reviews) Starting price $2.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275736/Arkchat/) ## FAQs about Citadel Team Overview ### What company size and specific industries is Citadel Team built for? Citadel Team is designed for companies of any size where data security and compliance are central to operations, including organizations in regulated industries that handle sensitive information. It fits businesses that must maintain strict security controls and meet compliance requirements as part of their daily work. Features and Usability ### What are the key features of Citadel Team? Citadel Team offers access controls and role-based permissions for user management, along with task management and workflow management for team coordination. It also includes document management, document storage, file sharing, and content management, plus chat/messaging, live chat, video conferencing, alerts/notifications, and third-party integrations. Getting Started and Support ### What training and onboarding options does Citadel Team offer? Citadel Team provides in person training, webinars, and documentation to help teams get started. In person sessions allow direct instruction, webinars support live remote training, and documentation offers written reference material for setup and ongoing review of product features and steps. Getting Started and Support ### What customer support options does Citadel Team offer? Citadel Team provides Email/Help Desk, Phone Support, and 24/7 Live Rep assistance. No reviewer feedback about support quality is available in the catalog data, so user experience details such as response times, helpfulness, or frustrations cannot be described here. ## Features AI summary Based on 1,278 Unified Communications reviews Capterra reviewers point to these as the chatbot features they value most when comparing options: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Citadel Team includes **Live Chat** (**48%**), a capability that Capterra reviewers also rate as important. This feature gives teams a direct way to respond to customer questions in real time, manage conversations as they happen, and provide more immediate support, helping businesses improve service responsiveness and maintain stronger customer communication. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity/News Feed Continuous profile-based stream of news and activity Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Blogs Allows users to publish blogs on social site Chatbot AI-based platform which conducts a conversation via auditory or textual methods Citadel Team 31 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Blogs: Allows users to publish blogs on social site - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Profiles: Profiles of users providing basic information - Video Conferencing: Connect with meeting participants remotely over video - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM Marie-Reine M. Payroll manager Food & Beverages ### "A great messaging app !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 13, 2019 As I said above, Citadel is quite great to work with my co-workers. We don't really use e-mails between us anymore and we share heavy files with Citadel. Our exchanges are faster and my mailbox is less crowded. I enjoy this software and I would recommend. Pros Citadel Team is quite easy to use. It's like a 'whatsapp' but safer. It is really intuitive ! I only use it with my team to coordinate our work. We can easily share and store heavy files (that can't be shared by e-mail). I can preview files on my phone, which is quite convenient. I also really appreciate the fact that I can use Citadel on several phones AND on my computers at the same time. Synchronisation is very fast ! The web version is really great ! Cons Citadel Team is really great but if I have to highlight something that I do not really appreciate, it would be the fact that sometimes it can take a bit time to synchronise with each device I'm working on. But I guess it depends of the wifi! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.