# Guest Service Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Guest Service Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more.

Source: https://www.capterra.com/p/230544/Guest-Service

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# 

 Guest Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Guest Service

## What is Guest Service?

GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product. GuestService ensures that the best service is always provided to your guests.

## What is Guest Service used for?

[Customer Experience](https://www.capterra.com/customer-experience-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€99

Per User, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for Guest Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.guestservice.net&name=Guest Service)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Guest Service

5.0 (2)

VS.

[### WelcomeTrack](https://www.capterra.com/p/241542/WelcomeTrack/)

[4.0 (1)](https://www.capterra.com/p/241542/WelcomeTrack/#reviews)

Starting Price

€99

per user, per month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (2)

Ease Of Use

3.0 (1)

Value For Money

5.0 (2)

Value For Money

5.0 (1)

Customer Service

5.0 (2)

Customer Service

5.0 (1)

## Guest Service alternatives

[SMS Reviews](https://www.capterra.com/p/184068/Outreach/)

[4.7 (15)](https://www.capterra.com/p/184068/Outreach/#reviews)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/184068/Outreach/)

[OtelMS](https://www.capterra.com/p/159839/OtelMS/)

[2.8 (4)](https://www.capterra.com/p/159839/OtelMS/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

25%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/159839/OtelMS/)

[Hotel PMS](https://www.capterra.com/p/128022/Hotel-PMS/)

[4.2 (6)](https://www.capterra.com/p/128022/Hotel-PMS/#reviews)

Starting price

$5000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/128022/Hotel-PMS/)

Highest Rated

[Partenero](https://www.capterra.com/p/10002216/Partenero/)

[5.0 (2)](https://www.capterra.com/p/10002216/Partenero/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10002216/Partenero/)

## Pricing

Value for money

5.0 (2)

Free Trial

Free Version

Basic

€99.00

Value for money

5.0 (2)

5.0

Based on 2 reviews

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## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

5.0

Based on 2 reviews

Filter by rating

5(2)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Developer

Computer Software

### "Super App"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 14, 2022

A great hotel app that I noticed at the beginning of my stay and started using it. We needed a baby bed and opened a demand. They brought it quickly.

Pros

I easily saw the opportunities and possibilities in the hotel I stayed.

Cons

I hope it becomes more common in hotels. :)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Sales Director

Consumer Services

### "Good Guest Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 14, 2022

I can communicate all my requests and complaints directly to the hotel.

Pros

Contactless especially enriched the guest experience

Cons

It is easy to use and has a user-friendly interface.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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