# Video Call Center Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Video Call Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/230553/Video-Call-Center

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# 

 Video Call Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Video Call Center

## What is Video Call Center?

Abylon's VideoCC comes with a fully browser-based simplified end-user interface and a feature rich operator UI with flexible layout, customer and transaction data, dynamic scripts and the fully customizable workflow. The solution can be integrated into existing contact center frameworks or back-end and archiving system and can be implemented within 3 weeks. The Video Call Center solution comes with multiple, ready-to-use modules for specific use cases (contracting, reporting, AI modules)

## What is Video Call Center used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Video Call Center

0.0

VS.

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

Contact vendor

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.0 (18,100)

Value For Money

0.0 (0)

Value For Money

4.0 (12,789)

Customer Service

0.0 (0)

Customer Service

4.1 (14,021)

## Video Call Center alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Automatic Call Distribution

Distribute/route/connect calls

Callback Scheduling

Schedules callback times

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Logging

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Recording

Record the audio of phone conversations for quality assurance purposes

Video Call Center 19 features

Application programming interface that allows for integration with other systems/databases

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Communicate using direct chat or messages within the system

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Track interaction history by documenting conversations for contacts

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Monitor wait time and abandonment for incoming requests that have not been routed

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

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## Pricing

### Starting price

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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