--- title: "Torque360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Torque360 Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/230557/Torque360/" page_type: "product" language: "en" --- # Torque360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Torque360 ## What is Torque360? Torque360 is a comprehensive auto repair shop management solution built to improve workflow efficiency and reduce operational complexity. It brings together scheduling, estimates, repair orders, invoicing, payments, and communication into one connected system. From initial booking to final payment, every stage of the service process is managed within the platform. Service advisors can generate estimates quickly and convert them into repair orders, while technicians receive real-time updates to keep work moving efficiently. Digital vehicle inspections allow teams to document issues using images and videos, making it easier for customers to understand repair needs and approve services confidently. Torque360 includes integrated invoicing and payment tools to simplify billing and maintain accurate records. Inventory tracking ensures parts are available when needed, reducing delays and improving turnaround time. ## What is Torque360 used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 50 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Starting price $99.99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Auto Repair / 2026 Our "Best of" badge program showcases products with the highest ratings... - Point of Sale / 2026 Our "Best of" badge program showcases products with the highest ratings... - Point of Sale / 2026 Do you work for Torque360?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.torque360.co&name=Torque360) ## Torque360 Overview Updated August 2026 AI summary Torque360 is cloud-based software designed for small businesses needing auto repair and point of sale capabilities. It features appointment scheduling, invoicing, quotes, work order management, inventory tracking, and digital authorization, with integrations for accounting and parts sourcing. Users consistently note its intuitive interface, ease of use, helpful support, and practical integration options across multiple platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Torque360 4.9 (50) VS. [### ARI](https://www.capterra.com/p/201737/ARI/) [4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/) Starting Price $99.99 Flat Rate, Per Month Starting Price $39.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (50) Ease Of Use 4.5 (661) Value For Money 4.9 (48) Value For Money 4.7 (623) Customer Service 4.9 (50) Customer Service 4.6 (591) ## Torque360 alternatives [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) [4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/216500/Autoleap/) Highest Rated [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) [4.2 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61551/NAPA-TRACS/) [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) [4.6 (267)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169022/Shopmonkey/) [View all alternatives](https://www.capterra.com/p/230557/Torque360/alternatives/) ## FAQs about Torque360 Overview ### Which roles and teams benefit most from Torque360? Torque360 is most used by shop owners, owner-operators, and general managers who need visibility into repair operations, invoices, and customer activity. Operations managers, service managers, and office administrators rely on it to schedule work, manage workflows, track jobs, and keep front-office and technician coordination running efficiently. Answer based on 46 reviews Overview ### What company size and industries is Torque360 built for? Torque360 is built for small businesses in automotive shops, with 100% of reviewers from small businesses and 93% from Automotive. It also appears in Design and Mechanical or Industrial Engineering at 2% each. The most common use case is auto repair, representing 90% of reviewers. Answer based on 46 reviews Features and Usability ### What are the key features of Torque360? Torque360 offers accounting, CRM, and customer database tools, plus work order management, job tracking, and repair tracking. It also includes appointment scheduling, automated scheduling, invoicing and payment processing, inventory and parts management, inspection management, time tracking, reporting, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Torque360 starts at $99.99 per month for the Starter plan, or $89.99 monthly billed annually. The Turbo plan costs $199.99 per month, or $179.99 billed annually, and Supercharged has no listed price. Starter includes a 5 co-user limit, while Turbo adds unlimited co-users. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does Torque360 integrate with? Torque360 integrates with 10 third-party tools and platforms, including Brevo, Epicor Catalog for Automotive, Nexpart Distribution Management, Nexpart eCommerce, PartsTech, PayPal, QuickBooks, QuickBooks Online, SendGrid, and Twilio. These integrations cover accounting, payments, communications, and automotive parts catalog and distribution workflows. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Torque360 offer? Torque360 offers in-person training, live online sessions, documentation, and videos to help teams get started. In-person training supports direct instruction, live online sessions provide guided remote setup, documentation offers written reference material, and videos allow self-paced review of key steps and features. Answer based on 1 reviews Getting Started and Support ### What customer support options does Torque360 offer, and how do users rate the experience? Torque360 offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, helpful, and easy to reach when questions come up. Some reviewers, however, report gaps on weekends, including unanswered phone calls when urgent help is needed. Answer based on 11 reviews Features and Usability ### Is Torque360 easy to use for a repair shop? Torque360 makes daily shop work easy to manage with a clear layout, intuitive navigation, and connected tools for inspections, invoicing, and approvals. Auto repair teams often find it simple to learn and use, though some shops mention inventory updates can feel cumbersome and weekend support may be limited. Answer based on 15 reviews Features and Usability ### How good is the Torque360 user interface? Torque360 offers a clean, simple interface that helps shop staff move through daily tasks with little confusion. Auto repair businesses often like the organized screens, easy navigation, and customer-friendly invoice views, though some teams want more flexibility in report customization, alerts, and certain third-party links. Answer based on 13 reviews ## Features AI summary Based on 2,433 Auto Repair reviews Capterra data shows that buyers of auto repair software rank the following features as their top priorities: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) Torque360 supports all three of the features reviewers value most: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help auto repair shops create accurate estimates, manage repair jobs from start to finish, and handle customer billing more efficiently, allowing teams to keep work moving and get paid faster. Quotes/Estimates 4.8 (33) 93.94% of 33 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Work Order Management 4.9 (35) 100.00% of 35 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Labor Rates 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians VIN Lookup 4.9 (12) 108.33% of 12 reviewers that rated this feature as important or highly important Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Service History 5.0 (28) 96.43% of 28 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Estimating 4.9 (33) 100.00% of 33 reviewers that rated this feature as important or highly important Estimate expected cost based on various factors before a project begins Torque360 47 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Estimating: Estimate expected cost based on various factors before a project begins - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Service History: Track work performed and resources used for past customers, sites, or assets - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Information: Allows fleets and service businesses to track information about their vehicles. - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (50) 4.8 Based on 50 reviews ## Pricing Value for money 4.9 (48) [View pricing plan details](https://www.capterra.com/p/230557/Torque360/pricing/) Starter $99.99 Flat Rate,Per Month It includes: - Customer History - Basic Business Reports - QuickBooks Integration - Customer Communication - Unlimited VIN & Plate Lookups - Quick Checkout/Counter Sales - Customer Review Management - Unlimited Estimates & Repair Orders - Unlimited Inspections & Custom Templates - Parts Ordering (NEXPART & PartsTech) - 5 Co-Users Limit Turbo $199.99 Flat Rate,Per Month It includes: - Everything in "Starter" - Marketing Automation - Customer Review Management - Clock in/Clock Out Module - Employee Time Sheet Report - Two-Way Customer Communication - Dedicated Customer Support - Advanced Business Reporting - Unlimited Co-Users Supercharged Custom Quote Available It includes: - Everything in "Turbo" - Repair Time Guides & Part Ordering (By Mitchell1) - Free Onboarding - Free Employee Training - Data Migration Assistance - Integration Assistance - Dedicated Customer Support - Torque Pay - Advanced Business Reporting Value for money 4.9 (48) 4.9 Based on 48 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ Nexpart Distribution Management](https://www.capterra.com/p/77054/Nexpart-Distribution-Management/)[ Epicor Catalog for Automotive](https://www.capterra.com/p/10025059/Epicor-Catalog-for-Automotive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (50) 4.9 Based on 50 reviews ## User reviews Overall rating 4.9 Based on 50 reviews Filter by rating 5(46) 4(2) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent NT NELSON T. owner Automotive ### "A Complete Shop Management Solution That Simplifies Our Daily Workflow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2026 Overall, Torque360 has been a great experience for our shop. The platform brings everything together in one place, from managing repair orders and digital inspections to customer approvals and payments. TorquePay is one of our favorite features because it makes collecting payments simple and efficient. The clean interface, helpful reports, and integrated tools have helped us improve our workflow, stay organized, and provide a better experience for our customers. Pros What I like most about Torque360 is TorquePay. Having payments integrated directly into the repair workflow makes the entire process faster and more convenient. Customers can make payments easily, and our team can manage transactions without switching between multiple systems. It saves time, reduces errors, and provides a smooth payment experience for both the shop and our customers. Cons There was a learning curve during the initial setup, and we occasionally come across small features we'd like to see added. However, the support team is responsive, regularly releases updates, and actively listens to customer feedback, so the platform continues to improve over time. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reasons for choosing Torque360 We switched from Shopmonkey because we were looking for a more streamlined and user-friendly platform that could better fit our shop’s workflow. Torque360 provides a clean interface, integrated features like Digital Inspections, Digital Authorization, TorquePay, and detailed reporting, all in one place. The transition helped us simplify our daily operations, improve customer communication, and manage our repair process more efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Marsha L. Manager Automotive ### "Torque360 An Organizational Tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 3, 2026 It has helped improve efficiency and reduce the stress of managing day-to-day operations. It brings tools together in one place to effectively communicate with customers and stay on top of daily tasks. Pros A good range of features for managing jobs, and scheduling. it has been very helpful keeping my business organized. Cons The mobile experience could be improved, there is a learning curve for new users. The platform can be difficult to navigate sometimes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB MICHAEL B. ADMIN AND OWNER Automotive ### "Everything We Need in One Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2026 Our experience with Torque360 has been excellent. It has made managing our shop much simpler by keeping everything organized and easy to access. The software is reliable, user-friendly, and has helped improve the efficiency of our day-to-day operations. Pros What I like best about Torque360 is that it keeps everything in one place. From managing repair orders to tracking customer and vehicle information, it's easy to access what we need without switching between multiple systems. This has made our daily workflow much more efficient. Cons At this time, I don't have any cons to mention. The software has performed well, and I haven't come across any features that have negatively affected our workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Loner J. OWNER Automotive ### "A Valuable Tool for Our Shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2026 My experience with Torque360 has been great so far. The platform has helped simplify our shop operations by keeping everything organized in one place. The digital inspections, reports, authorizations, job board, estimates, and invoicing features have improved our workflow and made managing repairs much easier. Torque360 has been a valuable tool for improving efficiency and staying on top of our daily tasks. Pros I like how everything is connected, from inspections to estimates and invoicing, which saves us a lot of time. Cons There isn't anything I like least at the moment. The software has been working well for our shop, and we are satisfied with the features and overall experience. It has helped improve our workflow, keep things organized, and make daily tasks easier to manage.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB David B. Operations Manager Automotive ### "Torque 360 review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2026 Overall, I have been very satisfied with the platform. It is intuitive, reliable, and helps streamline our daily operations. The system performs consistently well, and I haven't encountered any major issues that have impacted our workflow. Pros I like the digital authorization feature, the ease of use, and how intuitive the platform is overall. The inspections module is very efficient, and the job boards make it easy to manage workflow and stay organized. Cons Scheduling is limited to one hour, we would like to be able to have a block of time to be scheduled. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Claudia C. Admin Automotive ### "A Reliable Solution for Auto Repair Shops" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 My experience with Torque360 has been excellent. The software has helped us save time, stay organized, and manage our shop more efficiently. The reporting feature is especially valuable because it gives me clear insights into the business and helps me make informed decisions. The platform is easy to use, and the support team has always been responsive and helpful whenever needed. It has been a great tool for improving our daily operations, and I would recommend it to other auto repair shops. Pros Torque360 has helped make our shop more efficient and organized. The software is easy to use and brings everything together in one place, which saves us a lot of time throughout the day. My favorite feature is the reporting because it provides valuable insights into the business and helps me make better decisions. The Digital Vehicle Inspections and Digital Authorization features also improve communication with customers and make the approval process much smoother. On top of that, the support team is always helpful and responsive whenever assistance is needed. Overall, Torque360 has simplified our workflow and made managing the shop much easier. Cons At this time, I don't have any significant complaints about Torque360. The software has met our needs well, and I haven't come across any major issues or missing features. Everything has worked smoothly, and the platform continues to help us manage our shop more efficiently. Switched from [Autodata Platform](https://www.capterra.com/p/10007544/Autodata-Platform/) Torque360 has better pricing than Auto Data, and the reporting feature is good with Torque360. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2026 Hi, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. RB RAJENDRA B. OWNER Automotive ### "BEST AUTO REPAIR MANAGEMENT SOFTWARE." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 Overall, Torque360 has helped streamline our operations and save time. I would definitely recommend it to other auto repair shops looking for a complete shop management solution. Pros My favorite features in Torque360 are the reports and inventory management. The reports give me a clear picture of how my shop is performing, and the inventory tools make it easy to keep track of parts and stock levels. Cons Honestly, there isn't anything I dislike about the software. It has everything we need to run our shop efficiently, and the features work well together. From invoicing and scheduling to tracking inventory and reviewing reports, everything is organized and easy to use. Switched from [ProDemand](https://www.capterra.com/p/10021584/ProDemand/) Torque360 has good pricing than ShopKey. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2026 Hi Rajendra, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. DS David S. Owner Automotive ### "Great DVI, Integrations, and Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Great software overall. I really appreciate the clean, simple UI/UX, which makes it easy to use every day. The job board is excellent for keeping all repair orders in one place and maintaining an organized workflow. My standout features are the digital authorizations and the PartsTech integration—customers can approve work instantly from their phones, and PartsTech makes parts sourcing and estimate building much quicker. The support team has also been outstanding and is always available when we need help. The DVI feature is another strong advantage, improving communication and building trust with customers through clear photos and videos. Pros My favorite features are definitely the digital authorizations and the integration with PartsTech. Customers can approve work quickly from their phones, and the PartsTech integration makes sourcing parts and building estimates much faster. The support team has also been amazing and is always available whenever we need assistance. The DVI feature is another big plus and helps improve communication and trust with customers. Cons I honestly don’t have anything negative to say about Torque360. Everything has worked really well for our shop so far, and the system is clean, simple, and easy to navigate. The workflow feels smooth, the features are practical and useful, and it has made managing daily operations much more organized and efficient. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reasons for choosing Torque360 Shop Monkey was more expensive and were similar products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2026 Hi David, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. PG pena G. Manager Automotive ### "Fantastic Tool for Modern Auto Shops" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 Torque360 has been a great addition to our shop and we’ve honestly had a very positive experience overall with no real cons to mention. The platform makes everything smoother and more organized, especially with its DVI system that allows us to send photos and videos to customers, helping build trust and increase approvals. Digital authorizations make the approval process fast and convenient, while integrations with QuickBooks Online and PartsTech save a lot of time and reduce manual work. The reporting tools are very helpful for tracking performance, and the customer communication features keep everything clear and professional. On top of that, the support team is excellent and always responsive, making the overall experience even better. Pros The reporting dashboard is one of my favorite features. It gives a clear view of sales, technician productivity, and overall shop performance in one place. Cons We really haven’t found any major issues yet. The software has been reliable, easy to use, and has improved our shop’s workflow significantly since we started using it. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) mitchell 1 features are not as torque have visually its easy . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2026 Hi Pena, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. PF PATRICIA F. ADMINISTRATIVE OWNER Automotive ### "Huge Time Saver for Our Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 The software is intuitive, reliable, and packed with useful features. DVIs and digital approvals help us deliver a more professional experience, while the reporting and integrations help keep the business running efficiently. Pros Easy estimate approvals, strong reporting tools, and excellent integration options. Parts sourcing through PartsTech is convenient and saves our advisors time. DVI system helps upsell legitimately needed work. Cons We really haven’t found any major issues yet. The software has been reliable, easy to use, and has improved our shop’s workflow significantly since we started using it. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reasons for choosing Torque360 IT DID NOT MATCH OUR NEEDS. IT IS MORE EXPENSIVE Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 29, 2026 Hi Patricia, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. [View all Reviews](https://www.capterra.com/p/230557/Torque360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [ARI vs Torque360](https://www.capterra.com/compare/201737-230557/ARI-vs-Torque360)