# Torque360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Torque360 the right Auto Repair solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230557/Torque360/reviews --- Torque360 4.9 (45) [View alternatives](https://www.capterra.com/p/230557/Torque360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Torque360 Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews DS David S OwnerAutomotive, Self-employedUsed the software for: 6-12 months. “Customers can approve work quickly from their phones, and the PartsTech integration makes sourcing parts and building estimates much faster.“ May 20, 2026 CG Charles G OwnerAutomotive, Self-employedUsed the software for: 1-2 years. “Torque360 has been a game-changer for our shop, offering an incredibly intuitive interface that makes managing daily operations feel effortless.“ May 14, 2026 IN Ian N OWNERAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “It’s a system that prioritizes usability and communication, making daily shop management more streamlined.“ May 13, 2026 DS David S OwnerAutomotive, Self-employedUsed the software for: 6-12 months. “My favorite features are definitely the digital authorizations and the integration with PartsTech.“ May 20, 2026 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elano S. General Manager Automotive Used the software for: 6-12 months ### "Amazing tool for small shops" December 21, 2023 5.0 Pros The tool is evolving every day. We use it on a daily basis and recommend it to our fellow shops in the area. You can always reach out to the friendly customer support for assistance. Kash is always supportive and ready to help. Cons Locating past invoices can be challenging. Without the precise RO (Repair Order) number, finding a specific invoice becomes a daunting task, especially if the customer has visited multiple times. Review Source kB khaled B. Administrator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Game-Changer for Our Garage Operations" May 9, 2025 5.0 Torque360 has transformed how we run our garage at Hanan Transport. It’s efficient, reliable, and helps us save time while improving accuracy in parts and service management. Support is always responsive, and the platform continues to evolve with useful updates. It’s been a fantastic investment. Pros The user interface is clean and easy to navigate. It simplifies parts inventory management and keeps everything well-organized. The customer service team is responsive and helpful when needed. Cons Honestly, there’s not much to complain about. If anything, we’d love to see even more integrations with other software we use — but what’s available already works very well. Alternatives considered [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Reason for choosing Torque360 Better options and friendly use. Offers barcode for inventory Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) looking for cloud-based system. and something easy to use Review Source RB RAJENDRA B. OWNER Automotive Used the software for: Less than 6 months ### "BEST AUTO REPAIR MANAGEMENT SOFTWARE." June 4, 2026 5.0 Overall, Torque360 has helped streamline our operations and save time. I would definitely recommend it to other auto repair shops looking for a complete shop management solution. Pros My favorite features in Torque360 are the reports and inventory management. The reports give me a clear picture of how my shop is performing, and the inventory tools make it easy to keep track of parts and stock levels. Cons Honestly, there isn't anything I dislike about the software. It has everything we need to run our shop efficiently, and the features work well together. From invoicing and scheduling to tracking inventory and reviewing reports, everything is organized and easy to use. Switched from [ProDemand](https://www.capterra.com/p/10021584/ProDemand/) Torque360 has good pricing than ShopKey. Review Source Response from Torque360 June 11, 2026 Hi Rajendra, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. RS Rae S. service advisor Automotive Used the software for: 1-2 years ### "Torque Review" April 28, 2025 4.0 Overall really good. The system is easy to use and when there are issues or questions, it's super easy to get a hold of a representative. Pros Very user friendly and easy to manage/ take care of and figure out. When there are questions, it's easy to get a hold of someone to help figure them out. Cons The only issue I've been having is with inventory count not being right after I add something to an invoice. Review Source bC byron C. owner Automotive Used the software for: Less than 6 months ### "Efficient Workflow with Seamless Digital Authorization & Excellent Support" April 17, 2026 5.0 My overall experience with Torque360 has been very positive. The inspections feature makes it easy to document vehicle conditions in a clear and professional way. The digital authorization process is smooth and efficient, allowing me to send work orders and receive approvals from customers without delays. On top of that, the customer support team is responsive and helpful, ensuring any questions or concerns are handled quickly. Overall, it’s a reliable system that simplifies daily operations. Pros What I like most about Torque360 is how it streamlines day-to-day shop operations and keeps everything organized in one place. The Digital Authorization feature is especially useful. It allows me to easily send work orders to customers and get approvals back quickly without delays. It saves time, reduces back-and-forth communication, and makes the whole process more professional. Cons Honestly, there’s nothing I’ve disliked about Torque360 so far. It works exactly as expected. Everything runs smoothly, and the features are well-designed and reliable. Review Source Response from Torque360 April 23, 2026 Hi Byron, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. AP Artur P. Owner Automotive Used the software for: 6-12 months ### "Shop owner opnion" February 10, 2026 5.0 Before using them, managing clients and appointments was a challenge. Now everything is faster, easier, and more organized. Pros They make my daily tasks easier and far more professional, delivering reliable results, great quality, and excellent value for a very fair price. Cons There’s nothing I dislike. There are a few features I haven’t used, but I don’t dislike them. The only thing I feel is missing is information about labor time. Review Source DH Dustin H. Owner Automotive Used the software for: 1-2 years ### "Best Automotive Software " December 23, 2025 5.0 Excellent. the support team is available all the time if I have questions on how to use a function and it is a very reliable and easy to use program. Pros Ease of use, the ability to order parts withing the software and digital vehicle inspections make my job quicker and adds transparency for my customers. Cons i have had no issues with torque360 in the year I have been a customer. The support team is always available if help is needed. Review Source cC cauy C. owner and operator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "torque360 is AMAZING!" September 5, 2025 5.0 it has been absolutely amazing all of the staff has been super kind and easy to work with, our coordinator \[sensitive content hidden\] has been a huge help with every question we've had and he is an absolute joy to work with and is in constant contact with us to help us navigate our future with torque360. the website itself has been amazing to work with, its versatility makes it easy to use for our staff and easy for our customers to read and understand when it comes to invoices Pros Its a one stop website, from parts inventory to invoices for customers. it is super user friendly for everyone in the shop to use. Cons there's nothing we can pin point within the website itself, if anything just waiting on integrations to work international but as of right now it still as every feature we could need plus more Review Source CK Chase K. owner and operator Automotive Used the software for: 6-12 months ### "Affordable and ease of use" April 21, 2026 5.0 very well satisfied overall with torque360. highly recommended to new shop owners for the value you get from this software for the price Pros I liked torque360 for the value of the money and customer support. it was easy to use and learn how to navigate through the system. Cons i have no real issues with torque360 at this time, it has fulfilled all my needs for my shop from quoting jobs small and big Review Source Response from Torque360 April 23, 2026 Hi Chase, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. MK Matthew K. Owner Automotive Used the software for: Less than 6 months ### "Torque360!" April 24, 2026 5.0 good experience. lots of features. good customer support. lots of data tracking available that is nice Pros good product at a fair price. many features to help run and organize shop operations. good customer support Cons the scheduling feature is not ideal. customers typically leave a vehicle for repair. this is a very fluid environment that doesn't work well with a 1/2 hour booking cycle Review Source MW Michael W. Rv repair Automotive Used the software for: 1-2 years ### "Great company" February 24, 2025 5.0 Overall great company that cares for its customers, highly recommend them to anyone looking for great service Pros Constantly trying to be better and adding features to keep up with technology Cons No issues with them whatsoever l, they’ve done everything I expected Review Source SR Steven R. owner operator Automotive Used the software for: Less than 6 months ### "Hello \[sensitive content hidden\] it's me!" April 10, 2025 5.0 Good and customer service has been helpful. Pros Easy to use and manage your repair orders. Cons Vehicle tag is a required entry when adding vehicle. I work on used cars that have no tag. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Not setup for automotive repair orders.. Review Source SE Sam E. Owner Automotive Used the software for: 6-12 months ### "I would rec to anyone" February 21, 2025 5.0 The torque 360 team has been great and very responsive! Pros great customer service, take suggestions and implement them. Cons couple software options that arent there but they are working on them. Review Source ZH Zac H. Operations Manager Automotive Used the software for: 6-12 months ### "Why I Would Choose Torque360 Again" January 11, 2024 5.0 Fantastic. They're an awesome company, with an awesome product. They care deeply about making sure you have everything you need to make your work more seamless and efficient. I'd recommend them to anyone. Pros The ease of use is the biggest winner for me. It was easy to teach my staff how to use and then the companies customer service is just top notch. Any time we had a question they were right on it helping us. Cons If I had to choose a con, it would be that on rare occasions it would take a few seconds longer to load than you'd hope. But it was minimal and far from being an actual issue. Review Source MA Mohamed A. Managing Director Automotive Used the software for: Less than 6 months ### "Brilliant Software" March 15, 2022 5.0 Pros Software is being developed and open for any new idea or feature, Cons Many features is still under development. Reason for choosing Torque360 New Software with great potential, good GUI, and UXUI compared to many competitors who are available for non US market. Review Source Response from Torque360 March 24, 2022 Thank you for the feedback, Mohammad. We are so happy to hear that Torque360 is meeting your needs. At Torque360 we understand how vital it is for auto repair businesses, like yours, to have software that's easy-to-use and adaptable. We're always working on new features and updates to ensure best experience for our users. DS David S. Owner Automotive Used the software for: 6-12 months ### "Great DVI, Integrations, and Customer Support" May 20, 2026 5.0 Great software overall. I really appreciate the clean, simple UI/UX, which makes it easy to use every day. The job board is excellent for keeping all repair orders in one place and maintaining an organized workflow. My standout features are the digital authorizations and the PartsTech integration—customers can approve work instantly from their phones, and PartsTech makes parts sourcing and estimate building much quicker. The support team has also been outstanding and is always available when we need help. The DVI feature is another strong advantage, improving communication and building trust with customers through clear photos and videos. Pros My favorite features are definitely the digital authorizations and the integration with PartsTech. Customers can approve work quickly from their phones, and the PartsTech integration makes sourcing parts and building estimates much faster. The support team has also been amazing and is always available whenever we need assistance. The DVI feature is another big plus and helps improve communication and trust with customers. Cons I honestly don’t have anything negative to say about Torque360. Everything has worked really well for our shop so far, and the system is clean, simple, and easy to navigate. The workflow feels smooth, the features are practical and useful, and it has made managing daily operations much more organized and efficient. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Torque360 Shop Monkey was more expensive and were similar products Review Source Response from Torque360 May 29, 2026 Hi David, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. IN Ian N. OWNER Automotive Used the software for: 6-12 months ### " Great Software for Auto Shop Management" May 13, 2026 5.0 Overall, Torque360 comes across as a well-built and practical shop management system that covers the core needs of an auto repair business effectively. The workflow feels organized, especially around inspections, estimates, and customer approvals, which helps reduce back-and-forth and speeds up decision-making. The DVI process adds clarity and professionalism to customer interactions, while the platform itself keeps operations structured without being overly complex. It’s a system that prioritizes usability and communication, making daily shop management more streamlined. Pros What I like most about Torque360 is the DVI (Digital Vehicle Inspection) feature. It makes the whole inspection process clear and transparent for both the technician and the customer. Being able to add photos, notes, and color-coded results really helps explain issues in a simple way, so customers actually understand what’s going on with their vehicle. It also speeds up approvals because everything is presented neatly in one report, making communication much smoother and more professional. Cons There isn’t really anything I dislike. Everything works well overall, and the system has been smooth and reliable in day-to-day use. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Torque360 SHOPMONKEY VERY PRICEY BUT HAS THE SAME FEATURES AS TORQUE360 Review Source Response from Torque360 June 11, 2026 Hi Ian, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. jL juan L. owner and administrador Automotive Used the software for: 1-2 years ### "Great All-in-One Shop Management Solution" April 28, 2026 5.0 Overall, my experience with Torque360 has been great. The platform is very user-friendly and easy to navigate, which makes day-to-day operations much smoother. Features like digital authorizations, inspections, and job boards help keep everything organized and save a lot of time. It has helped streamline our workflow, improve efficiency, and make managing tasks much easier for the team. Pros I like the digital authorization feature, the ease of use, and how intuitive the platform is overall. The inspections module is very efficient, and the job boards make it easy to manage workflow and stay organized. Cons At this point, I don’t have any significant complaints. The system is user-friendly, efficient, and performs consistently well. Switched from [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) Identifix was good, but we made the switch to Torque360 because it provides more comprehensive features, particularly in reporting and workflow management. It gives us better visibility and control over operations. Review Source Response from Torque360 June 11, 2026 Hi Juan, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. pG pena G. Manager Automotive Used the software for: 6-12 months ### "Fantastic Tool for Modern Auto Shops" May 19, 2026 5.0 Torque360 has been a great addition to our shop and we’ve honestly had a very positive experience overall with no real cons to mention. The platform makes everything smoother and more organized, especially with its DVI system that allows us to send photos and videos to customers, helping build trust and increase approvals. Digital authorizations make the approval process fast and convenient, while integrations with QuickBooks Online and PartsTech save a lot of time and reduce manual work. The reporting tools are very helpful for tracking performance, and the customer communication features keep everything clear and professional. On top of that, the support team is excellent and always responsive, making the overall experience even better. Pros The reporting dashboard is one of my favorite features. It gives a clear view of sales, technician productivity, and overall shop performance in one place. Cons We really haven’t found any major issues yet. The software has been reliable, easy to use, and has improved our shop’s workflow significantly since we started using it. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) mitchell 1 features are not as torque have visually its easy . Review Source Response from Torque360 May 29, 2026 Hi Pena, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. CG Charles G. Owner Automotive Used the software for: 1-2 years ### "Best Motorcycle repair software" May 14, 2026 5.0 Torque360 has been a game-changer for our shop, offering an incredibly intuitive interface that makes managing daily operations feel effortless. The seamless integration of digital authorizations, efficient inspection modules, and dynamic job boards has allowed us to stay perfectly organized while reclaiming valuable time. By streamlining our entire workflow and improving team coordination, the platform has significantly elevated our overall productivity and operational standards. Pros What really sets this platform apart is the seamless integration of the digital authorization feature with an incredibly intuitive user interface. The inspection module operates with impressive efficiency, while the dynamic job boards have become essential for maintaining an organized workflow and keeping our team on track. Overall, the ease of use and streamlined design make managing our daily operations feel effortless. Cons At this point, I don’t have any significant complaints. The system is great, efficient, and performs consistently well. Review Source Response from Torque360 May 29, 2026 Hi Charles, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. CC Claudia C. Admin Automotive Used the software for: 6-12 months ### "A Reliable Solution for Auto Repair Shops" June 12, 2026 5.0 My experience with Torque360 has been excellent. The software has helped us save time, stay organized, and manage our shop more efficiently. The reporting feature is especially valuable because it gives me clear insights into the business and helps me make informed decisions. The platform is easy to use, and the support team has always been responsive and helpful whenever needed. It has been a great tool for improving our daily operations, and I would recommend it to other auto repair shops. Pros Torque360 has helped make our shop more efficient and organized. The software is easy to use and brings everything together in one place, which saves us a lot of time throughout the day. My favorite feature is the reporting because it provides valuable insights into the business and helps me make better decisions. The Digital Vehicle Inspections and Digital Authorization features also improve communication with customers and make the approval process much smoother. On top of that, the support team is always helpful and responsive whenever assistance is needed. Overall, Torque360 has simplified our workflow and made managing the shop much easier. Cons At this time, I don't have any significant complaints about Torque360. The software has met our needs well, and I haven't come across any major issues or missing features. Everything has worked smoothly, and the platform continues to help us manage our shop more efficiently. Switched from [Autodata Platform](https://www.capterra.com/p/10007544/Autodata-Platform/) Torque360 has better pricing than Auto Data, and the reporting feature is good with Torque360. Review Source RR Rick R. Admin Automotive Used the software for: 6-12 months ### "Perfect All-in-One Shop Management Software" April 28, 2026 5.0 Overall, it’s been a perfect experience using Torque360. The platform is very smooth, reliable, and easy to work with. It covers all the key areas we need for daily operations, including reporting, invoicing, inspections, and digital authorizations. Everything is well organized and intuitive, which makes the workflow much more efficient and hassle-free. Pros What I like most about Torque360 is its ease of use, detailed reporting, and smooth invoicing process. The digital authorization feature is very convenient, and the support team is always responsive and helpful, which makes the overall experience even better. Cons Honestly, nothing stands out as a downside. Everything works well and is useful for our day-to-day operations. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Not Straight Forward enough, A lot of back and forth, and lots of confusion. Review Source Response from Torque360 June 11, 2026 Hi Rick, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. PF PATRICIA F. ADMINISTRATIVE OWNER Automotive Used the software for: 6-12 months ### "Huge Time Saver for Our Team" May 19, 2026 5.0 The software is intuitive, reliable, and packed with useful features. DVIs and digital approvals help us deliver a more professional experience, while the reporting and integrations help keep the business running efficiently. Pros Easy estimate approvals, strong reporting tools, and excellent integration options. Parts sourcing through PartsTech is convenient and saves our advisors time. DVI system helps upsell legitimately needed work. Cons We really haven’t found any major issues yet. The software has been reliable, easy to use, and has improved our shop’s workflow significantly since we started using it. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Torque360 IT DID NOT MATCH OUR NEEDS. IT IS MORE EXPENSIVE Review Source Response from Torque360 May 29, 2026 Hi Patricia, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. TG Tony G. owner Automotive Used the software for: 6-12 months ### "Best auto repair software on the market!" May 8, 2026 5.0 Torque360 helps automotive businesses streamline their daily operations by managing work orders, inspections, invoicing, customer communication, scheduling, and payments all in one platform. It reduces manual tasks, improves workflow efficiency, keeps teams organized, and helps shops deliver a better customer experience. Pros I really like the digital authorization feature, how user-friendly and intuitive the platform is overall. The inspections module works smoothly, and the job boards help keep workflows organized and easy to manage. Cons At this point, I don’t have any significant complaints. The system is user-friendly, efficient, and performs consistently well. Review Source Response from Torque360 June 11, 2026 Hi Tony, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. Ryan P. Graphic Designer Design Used the software for: Less than 6 months ### "well rounded car maintenance" December 19, 2025 5.0 The app provides summaries and reports that make it easier to spot trend such as rising maintenance costs or underperforming vehicles which is valuable for decision-making. Pros Torque 360 does a good job of centralizing vehicle data in one place. Things like mileage, service history, fuel usage, and maintenance schedules are easy to access. Cons Some users may find the reporting and alert settings a bit rigid. More customization options (custom reports, personalized alerts) would make the app more flexible for different workflows. Review Source Similar Products Featured ## Related categories [Auto Repair](https://www.capterra.com/auto-repair-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.