--- title: "Torque360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Torque360 the right Auto Repair solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/230557/Torque360/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Torque360 4.9 (57) [View alternatives](https://www.capterra.com/p/230557/Torque360/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Torque360 Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews TG Tony G ownerAutomotive, Self-employedUsed the software for: 6-12 months. “Torque360 helps automotive businesses streamline their daily operations by managing work orders, inspections, invoicing, customer communication, scheduling, and payments all in one platform.“ May 8, 2026 MK Matthew K OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “this is a very fluid environment that doesn't work well with a 1/2 hour booking cycle“ April 24, 2026 DK Dan K ManagerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “The platform makes it easier to manage our daily shop operations, keeps important information organized, and helps streamline the workflow from start to finish.“ September 10, 2026 MK Matthew K OwnerAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “the scheduling feature is not ideal. “ April 24, 2026 AR ARIEL R OWNERAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “In addition to my favorite feature, TorquePay, I also like the Digital Inspections, Digital Authorization, job management, customer communication, and reporting tools.“ August 21, 2026 Elano S General ManagerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “Without the precise RO (Repair Order) number, finding a specific invoice becomes a daunting task, especially if the customer has visited multiple times.“ December 21, 2023 MA Mousa A OwnerAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “The software has made our daily workflow more organized, and features like digital inspections, repair history, authorizations, payments, and inventory have helped us manage the shop more efficiently.“ September 11, 2026 NT NAIDA T TIRE SHOPAutomotive, 2 - 10 employeesUsed the software for: 6-12 months. “I DONT DISLIKE ANYTHING IN PARTICULAR, I DONT THINK THERE IS ANYTHING HARD WITH THE SYSTEM.“ May 15, 2025 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elano S. General Manager Automotive Used the software for: 6-12 months ### "Amazing tool for small shops" December 21, 2023 5.0 Pros The tool is evolving every day. We use it on a daily basis and recommend it to our fellow shops in the area. You can always reach out to the friendly customer support for assistance. Kash is always supportive and ready to help. Cons Locating past invoices can be challenging. Without the precise RO (Repair Order) number, finding a specific invoice becomes a daunting task, especially if the customer has visited multiple times. Review Source DS David S. Owner Automotive Used the software for: 6-12 months ### "Great DVI, Integrations, and Customer Support" May 20, 2026 5.0 Great software overall. I really appreciate the clean, simple UI/UX, which makes it easy to use every day. The job board is excellent for keeping all repair orders in one place and maintaining an organized workflow. My standout features are the digital authorizations and the PartsTech integration—customers can approve work instantly from their phones, and PartsTech makes parts sourcing and estimate building much quicker. The support team has also been outstanding and is always available when we need help. The DVI feature is another strong advantage, improving communication and building trust with customers through clear photos and videos. Pros My favorite features are definitely the digital authorizations and the integration with PartsTech. Customers can approve work quickly from their phones, and the PartsTech integration makes sourcing parts and building estimates much faster. The support team has also been amazing and is always available whenever we need assistance. The DVI feature is another big plus and helps improve communication and trust with customers. Cons I honestly don’t have anything negative to say about Torque360. Everything has worked really well for our shop so far, and the system is clean, simple, and easy to navigate. The workflow feels smooth, the features are practical and useful, and it has made managing daily operations much more organized and efficient. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Torque360 Shop Monkey was more expensive and were similar products Review Source Response from Torque360 May 29, 2026 Hi David, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. KT KELLI T. OFFICE MANAGER Automotive Used the software for: Less than 6 months ### "FIRST TIME USER" January 19, 2024 3.0 ITS BEEN JUST OK. WE REALLY MISS OUR OLD SOFTWARE AND EASY IT WAS TO VIEW AND MAKE CHANGES. ALSO THE LOOK OF THE INVOICE WAS VERY EASY FOR CUSTOMERS TO READ AND SEE THE DETAILS OF THE REPAIR. I KNOW THIS IS AN AUTOMOTIVE SOFTWARE, JUST WAS HOPING FOR SOMETHING A LITTLE EASIER FOR US TO USE AS AN RV REPAIR CENTER Pros WE LIKE THE PRICE AND THE CUSTOMER SERVICE THEY PROVIDE THE COLORS AND SCREEN GRAPHICS ARE GOOD Cons NOT USER FRIENDLY, VERY DIFFICULT TO MAKE CHANGES . THE INVOICE IS VERY BORING AND NOT INVITING TO A CUSTOMER. NOT ENOUGH SPACE FOR NOTES AND NOT ABLE TO REMOVE THE COLUMN FOR DISCOUNT. Switched from [Topline OS](https://www.capterra.com/p/10016736/Topline/) WE WERE A NEW BUSINESS AND THE PRICE FIT OUR BUDGET Review Source LJ Loner J. OWNER Automotive Used the software for: 6-12 months ### "A Valuable Tool for Our Shop" July 20, 2026 5.0 My experience with Torque360 has been great so far. The platform has helped simplify our shop operations by keeping everything organized in one place. The digital inspections, reports, authorizations, job board, estimates, and invoicing features have improved our workflow and made managing repairs much easier. Torque360 has been a valuable tool for improving efficiency and staying on top of our daily tasks. Pros I like how everything is connected, from inspections to estimates and invoicing, which saves us a lot of time. Cons There isn't anything I like least at the moment. The software has been working well for our shop, and we are satisfied with the features and overall experience. It has helped improve our workflow, keep things organized, and make daily tasks easier to manage.. Review Source IN Ian N. OWNER Automotive Used the software for: 6-12 months ### " Great Software for Auto Shop Management" May 13, 2026 5.0 Overall, Torque360 comes across as a well-built and practical shop management system that covers the core needs of an auto repair business effectively. The workflow feels organized, especially around inspections, estimates, and customer approvals, which helps reduce back-and-forth and speeds up decision-making. The DVI process adds clarity and professionalism to customer interactions, while the platform itself keeps operations structured without being overly complex. It’s a system that prioritizes usability and communication, making daily shop management more streamlined. Pros What I like most about Torque360 is the DVI (Digital Vehicle Inspection) feature. It makes the whole inspection process clear and transparent for both the technician and the customer. Being able to add photos, notes, and color-coded results really helps explain issues in a simple way, so customers actually understand what’s going on with their vehicle. It also speeds up approvals because everything is presented neatly in one report, making communication much smoother and more professional. Cons There isn’t really anything I dislike. Everything works well overall, and the system has been smooth and reliable in day-to-day use. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Torque360 SHOPMONKEY VERY PRICEY BUT HAS THE SAME FEATURES AS TORQUE360 Review Source Response from Torque360 June 11, 2026 Hi Ian, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. jL juan L. owner and administrador Automotive Used the software for: 1-2 years ### "Great All-in-One Shop Management Solution" April 28, 2026 5.0 Overall, my experience with Torque360 has been great. The platform is very user-friendly and easy to navigate, which makes day-to-day operations much smoother. Features like digital authorizations, inspections, and job boards help keep everything organized and save a lot of time. It has helped streamline our workflow, improve efficiency, and make managing tasks much easier for the team. Pros I like the digital authorization feature, the ease of use, and how intuitive the platform is overall. The inspections module is very efficient, and the job boards make it easy to manage workflow and stay organized. Cons At this point, I don’t have any significant complaints. The system is user-friendly, efficient, and performs consistently well. Switched from [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) Identifix was good, but we made the switch to Torque360 because it provides more comprehensive features, particularly in reporting and workflow management. It gives us better visibility and control over operations. Review Source Response from Torque360 June 11, 2026 Hi Juan, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. pG pena G. Manager Automotive Used the software for: 6-12 months ### "Fantastic Tool for Modern Auto Shops" May 19, 2026 5.0 Torque360 has been a great addition to our shop and we’ve honestly had a very positive experience overall with no real cons to mention. The platform makes everything smoother and more organized, especially with its DVI system that allows us to send photos and videos to customers, helping build trust and increase approvals. Digital authorizations make the approval process fast and convenient, while integrations with QuickBooks Online and PartsTech save a lot of time and reduce manual work. The reporting tools are very helpful for tracking performance, and the customer communication features keep everything clear and professional. On top of that, the support team is excellent and always responsive, making the overall experience even better. Pros The reporting dashboard is one of my favorite features. It gives a clear view of sales, technician productivity, and overall shop performance in one place. Cons We really haven’t found any major issues yet. The software has been reliable, easy to use, and has improved our shop’s workflow significantly since we started using it. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) mitchell 1 features are not as torque have visually its easy . Review Source Response from Torque360 May 29, 2026 Hi Pena, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. RR Rick R. Admin Automotive Used the software for: 6-12 months ### "Perfect All-in-One Shop Management Software" April 28, 2026 5.0 Overall, it’s been a perfect experience using Torque360. The platform is very smooth, reliable, and easy to work with. It covers all the key areas we need for daily operations, including reporting, invoicing, inspections, and digital authorizations. Everything is well organized and intuitive, which makes the workflow much more efficient and hassle-free. Pros What I like most about Torque360 is its ease of use, detailed reporting, and smooth invoicing process. The digital authorization feature is very convenient, and the support team is always responsive and helpful, which makes the overall experience even better. Cons Honestly, nothing stands out as a downside. Everything works well and is useful for our day-to-day operations. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Not Straight Forward enough, A lot of back and forth, and lots of confusion. Review Source Response from Torque360 June 11, 2026 Hi Rick, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. PF PATRICIA F. ADMINISTRATIVE OWNER Automotive Used the software for: 6-12 months ### "Huge Time Saver for Our Team" May 19, 2026 5.0 The software is intuitive, reliable, and packed with useful features. DVIs and digital approvals help us deliver a more professional experience, while the reporting and integrations help keep the business running efficiently. Pros Easy estimate approvals, strong reporting tools, and excellent integration options. Parts sourcing through PartsTech is convenient and saves our advisors time. DVI system helps upsell legitimately needed work. Cons We really haven’t found any major issues yet. The software has been reliable, easy to use, and has improved our shop’s workflow significantly since we started using it. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing Torque360 IT DID NOT MATCH OUR NEEDS. IT IS MORE EXPENSIVE Review Source Response from Torque360 May 29, 2026 Hi Patricia, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. MB MICHAEL B. ADMIN AND OWNER Automotive Used the software for: Less than 6 months ### "Everything We Need in One Platform" July 28, 2026 5.0 Our experience with Torque360 has been excellent. It has made managing our shop much simpler by keeping everything organized and easy to access. The software is reliable, user-friendly, and has helped improve the efficiency of our day-to-day operations. Pros What I like best about Torque360 is that it keeps everything in one place. From managing repair orders to tracking customer and vehicle information, it's easy to access what we need without switching between multiple systems. This has made our daily workflow much more efficient. Cons At this time, I don't have any cons to mention. The software has performed well, and I haven't come across any features that have negatively affected our workflow. Review Source TG Tad G. Service Manager Automotive Used the software for: 6-12 months ### "Great solution for Repair shops, works for body shops as well." May 1, 2025 5.0 We're a body shop, so Torque360 isn't designed for our business model, but it still works well, even in a segment it wasn't designed for. Pros Ease of use, robust, good value for money. Integrated payment and the ability to share estimates and work orders via text or email. Cons Having to refresh the page when data is entered, but it's the nature of the software. Not a big deal. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing Torque360 Better pricing, robust features, better value. Review Source MK Matthew K. Owner Automotive Used the software for: Less than 6 months ### "Torque360!" April 24, 2026 5.0 good experience. lots of features. good customer support. lots of data tracking available that is nice Pros good product at a fair price. many features to help run and organize shop operations. good customer support Cons the scheduling feature is not ideal. customers typically leave a vehicle for repair. this is a very fluid environment that doesn't work well with a 1/2 hour booking cycle Review Source EG Emmanuel G. Automotive Technician Automotive Used the software for: Less than 6 months ### "Game changer " May 1, 2025 5.0 I am a 1 man automotive shop and It is a great software for my needs. I am happy and excited to further grow my business. This has been a game changer and it has been saving me a lot of time. I would definitely recommend this auto software program to others. Pros Cost for such a great software program. I can generate estimates and new work orders with in minutes Cons Not knowing how to navigate at the beginning. No being able to add more vehicles under one owner. Review Source MT Mateo T. Euro Garage Automotive Used the software for: 2+ years ### "Very nice software " March 20, 2025 5.0 It has been really good, I have used it for about 3 years now Pros The software is easy to use very practical Cons To be honest I didn’t really find anything Review Source SR Steven R. owner operator Automotive Used the software for: Less than 6 months ### "Hello \[sensitive content hidden\] it's me!" April 10, 2025 5.0 Good and customer service has been helpful. Pros Easy to use and manage your repair orders. Cons Vehicle tag is a required entry when adding vehicle. I work on used cars that have no tag. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Not setup for automotive repair orders.. Review Source MW Michael W. Rv repair Automotive Used the software for: 1-2 years ### "Great company" February 24, 2025 5.0 Overall great company that cares for its customers, highly recommend them to anyone looking for great service Pros Constantly trying to be better and adding features to keep up with technology Cons No issues with them whatsoever l, they’ve done everything I expected Review Source JS Jeremy S. President Automotive Used the software for: 6-12 months ### "Torque360 is the standard for automotive software." December 18, 2024 5.0 The software is constantly evolving and the support staff is great! Pros They are constantly tying to by better and adding features to keep up with technology. Cons At this time I do not have any issues with the software. Review Source Response from Torque360 January 2, 2025 Hi Jeremy, Thank you so much for your kind words! We’re thrilled to hear that you're having a positive experience with our service. Your feedback means the world to us, and we’re excited to continue supporting your success. If you ever need anything or have questions, don’t hesitate to reach out! ZH Zac H. Operations Manager Automotive Used the software for: 6-12 months ### "Why I Would Choose Torque360 Again" January 11, 2024 5.0 Fantastic. They're an awesome company, with an awesome product. They care deeply about making sure you have everything you need to make your work more seamless and efficient. I'd recommend them to anyone. Pros The ease of use is the biggest winner for me. It was easy to teach my staff how to use and then the companies customer service is just top notch. Any time we had a question they were right on it helping us. Cons If I had to choose a con, it would be that on rare occasions it would take a few seconds longer to load than you'd hope. But it was minimal and far from being an actual issue. Review Source MA Mohamed A. Managing Director Automotive Used the software for: Less than 6 months ### "Brilliant Software" March 15, 2022 5.0 Pros Software is being developed and open for any new idea or feature, Cons Many features is still under development. Reason for choosing Torque360 New Software with great potential, good GUI, and UXUI compared to many competitors who are available for non US market. Review Source Response from Torque360 March 24, 2022 Thank you for the feedback, Mohammad. We are so happy to hear that Torque360 is meeting your needs. At Torque360 we understand how vital it is for auto repair businesses, like yours, to have software that's easy-to-use and adaptable. We're always working on new features and updates to ensure best experience for our users. LP Latasha P. Administrative Assistant Retail Used the software for: 6-12 months ### "A Software We’re Happy With" October 9, 2026 5.0 Overall, our experience has been good. It’s not that everything is perfect, because no software is, and there are definitely things we would change if we could. But what has stood out to us is that the software continues to improve and the team seems willing to listen when customers point out something that could work better. A lot of the feedback we give comes from actually using the system during normal shop operations. For example, something might seem fine when you first look at a feature, but after using it repeatedly when you have several cars going through the shop, you start noticing where an extra step could be removed or where another option would be useful. We’ve brought some of those things up, and the team has been receptive to the feedback. That’s probably one of the things we appreciate most. We don’t expect every request to be added immediately, but it’s good to feel like someone is actually listening and considering what shops are asking for. Overall, Torque360 has helped us keep things more organized, and the support we’ve received when we’ve needed help has made the experience better. There are still things we’d like to see improved, but for our everyday shop operations, it has been a good fit for us. Pros We’ve also found the estimates and invoicing side useful because it keeps a lot of the customer and repair information together. When a customer calls asking about their vehicle, we can pull up the information instead of trying to remember what happened or going through paperwork. That makes a difference when the shop is busy and everyone is trying to keep up. The support team is another big positive for us. There have been times when we’ve run into something that we couldn’t figure out right away. Instead of just sending us a generic article or telling us to try something, the support team has actually taken the time to get on a screen-share call and walk us through it. That has been helpful because sometimes it’s much easier to show someone the issue than try to explain it back and forth over email or chat. Cons There are still some areas where we would like to see more flexibility. Every shop has its own way of doing things, and sometimes the software works one way when we would prefer another. There are a few features where having additional settings, customization options, or fewer steps would make things easier for us. We’ve also come across situations where we had to find a workaround because the exact option we wanted wasn’t available. None of these have been serious enough to stop us from using the software, but when you’re using a system every day, those little extra steps can become noticeable over time. We’d like to see more of those areas continue to improve. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We switched from QuickBooks Online because we wanted something that fit better with our day-to-day shop operations. Managing repair orders, estimates, invoices, and customer information separately was taking extra time. We wanted a system where we could handle more of our shop's workflow in one place without constantly switching between different tools. Review Source CU Christopher U. Owner and Mechanic Automotive Used the software for: 6-12 months ### "A Practical Shop Management Solution with Some Great Features" October 22, 2026 5.0 When we first started looking into shop management software, we wanted to find a system that could support the way we operate while offering features that were relevant to an automotive business. During our experience with Torque360, a couple of capabilities really stood out to me, especially being able to enter a license plate number and retrieve vehicle information without having to locate the VIN manually. I thought that was a useful option to have because accessing vehicle details is a regular part of working in an auto repair shop. The Carfax reporting feature was another highlight, and it was one of the conveniences I remembered when thinking about the software. I also appreciated having TorquePay as a payment processing option within the platform, since handling customer payments is another important part of running a repair shop. Having vehicle-related tools, reporting, and payment processing available through the same system was worth considering when evaluating what Torque360 offered. As we spent time getting familiar with the system, I eventually figured things out and became more comfortable with it. That was part of our experience as we learned more about the available features and how they could fit into our work. At the same time, I always felt that pricing was an important factor to weigh when evaluating the overall package. For a business, choosing software is about more than just finding a platform with a long list of capabilities. You need to identify the tools you will actually use, understand the benefits they offer, and decide whether the cost fits your budget. Looking back, the vehicle lookup, Carfax reporting, and TorquePay were features worth considering because they relate directly to the day-to-day needs of an automotive business. Overall, evaluating Torque360 gave us a chance to consider some useful tools while also thinking carefully about the cost and the value a shop management system needs to deliver for our business. Pros When we were in the market for shop management software, we wanted to find something that offered useful features for our daily operations and made managing the business more convenient. There are quite a few things to consider when choosing software for an auto repair shop, so we wanted to look at what each system offered and determine which features would actually be beneficial for us. One thing I particularly liked about Torque360 was the ability to look up vehicle information by entering a license plate number. In our line of work, we deal with different vehicles throughout the day, and having another way to retrieve vehicle details without having to find the VIN every time is a practical convenience. It's one of those features that might seem simple, but it's useful to have when you're dealing with vehicle information regularly. Carfax reporting was another feature that caught my attention. Having access to vehicle history reporting is relevant to the automotive industry, and I appreciated that this capability was available as part of the software. I also liked having TorquePay as a payment processing option within the system, bringing another important part of shop operations into the same platform. When I look at a shop management system, I pay attention to these kinds of practical tools rather than just the number of features advertised. For us, vehicle lookup, Carfax reporting, and TorquePay were some of the features that stood out because they relate directly to the day-to-day needs of an auto repair business. Those were the things I found myself thinking about when considering what Torque360 brought to the table. Cons One of the biggest considerations for us when evaluating Torque360 was the price. Running an auto repair shop involves plenty of expenses, so whenever we consider adding a software subscription, we need to look carefully at the overall cost and what we're getting in return. Having useful features is certainly important, but the pricing also needs to make sense for the business. I wanted to consider the complete package, including the vehicle lookup functionality and Carfax reporting, rather than making a decision based on one feature alone. Every shop operates differently, and the value of a system depends on which tools are most relevant to its daily work. A feature that is particularly helpful for one business might be less important to another, which is why I think it is worth taking the time to evaluate your own requirements before choosing a platform. In our case, pricing was a major part of the decision-making process. It wasn't necessarily about whether the software had useful capabilities; it was about assessing those capabilities alongside the overall expense and determining whether the investment made sense for our particular needs. I think this is something any shop owner should consider when comparing management systems, because the goal is to find a solution that provides the right combination of functionality and value. Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) We decided to switch from Shopmonkey because we wanted a shop management system that offered practical features for our daily operations while fitting our business needs and budget. Torque360 caught our attention with its vehicle lookup feature, which lets us retrieve vehicle information using a license plate number instead of always having to locate the VIN. We also liked having access to Carfax reporting, since vehicle history is relevant to the work we do. TorquePay was another option worth considering because payment processing is an important part of managing an auto repair shop. Overall, we were looking for a platform that brought together useful automotive tools and everyday shop management functions. Pricing was also an important factor in evaluating whether the software made sense for our business. Review Source AR ARIEL R. OWNER Automotive Used the software for: 1-2 years ### "A Modern and Efficient Solution for Auto Repair Shop Management" August 21, 2026 5.0 Torque360 has been a great solution for managing our shop. It has helped us streamline our workflow, improve customer communication, and keep important operations in one centralized platform. Features such as TorquePay, Digital Inspections, Digital Authorization, and reporting have made our daily processes more efficient. The platform continues to evolve with new features and improvements, making it a valuable tool for our business. Pros Torque360 is a modern and easy-to-use shop management platform with a clean interface and a wide range of useful features. In addition to my favorite feature, TorquePay, I also like the Digital Inspections, Digital Authorization, job management, customer communication, and reporting tools. Having these features integrated into one system helps streamline our workflow, reduce manual work, and make daily shop operations more efficient. Cons Inventory management could be improved, particularly when pulling and managing inventory. However, the Torque360 team is currently revamping the inventory system, so we expect this area to become much more efficient with the upcoming improvements. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) I switched because my previous software had fewer features and was more expensive. Torque360 offered more useful features and better value for the price, making it a more suitable solution for managing our shop. Review Source CC Claudia C. Admin Automotive Used the software for: 6-12 months ### "A Reliable Solution for Auto Repair Shops" June 12, 2026 5.0 My experience with Torque360 has been excellent. The software has helped us save time, stay organized, and manage our shop more efficiently. The reporting feature is especially valuable because it gives me clear insights into the business and helps me make informed decisions. The platform is easy to use, and the support team has always been responsive and helpful whenever needed. It has been a great tool for improving our daily operations, and I would recommend it to other auto repair shops. Pros Torque360 has helped make our shop more efficient and organized. The software is easy to use and brings everything together in one place, which saves us a lot of time throughout the day. My favorite feature is the reporting because it provides valuable insights into the business and helps me make better decisions. The Digital Vehicle Inspections and Digital Authorization features also improve communication with customers and make the approval process much smoother. On top of that, the support team is always helpful and responsive whenever assistance is needed. Overall, Torque360 has simplified our workflow and made managing the shop much easier. Cons At this time, I don't have any significant complaints about Torque360. The software has met our needs well, and I haven't come across any major issues or missing features. Everything has worked smoothly, and the platform continues to help us manage our shop more efficiently. Switched from [Autodata Platform](https://www.capterra.com/p/10007544/Autodata-Platform/) Torque360 has better pricing than Auto Data, and the reporting feature is good with Torque360. Review Source Response from Torque360 June 23, 2026 Hi, Really appreciate the feedback. It means a lot to the entire team. We're happy to see Torque360 helping your shop run smoother. If you need help, training, or want to explore more features, use the purple chat icon in the bottom right inside the software or on our website, and we’ll respond quickly. You can also reach us at (917) 920-6645. We appreciate your trust in Torque360 and look forward to supporting your growth. DK Dan K. Manager Automotive Used the software for: 6-12 months ### "Helping Us Stay on Top of Every Repair" September 10, 2026 5.0 My experience with Torque360 has been very positive. The platform makes it easier to manage our daily shop operations, keeps important information organized, and helps streamline the workflow from start to finish. I’ve also been impressed with the ongoing updates and improvements, which show that the team is actively listening to customer feedback and working to make the software better. Pros What I like most about Torque360 is how much it simplifies our daily workflow. I can handle inspections, approvals, repair orders, payments, and inventory without having to jump between different systems. The new Inventory module has been a great addition as well, especially for keeping tires, wheels, oils, and other parts organized separately and giving us better visibility into our parts. Cons I don’t have any major complaints about Torque360 at the moment. There are always a few areas where the experience can be refined, but overall, it has been dependable for our day-to-day operations. I also appreciate that the platform is consistently evolving with updates and new features that make it more useful over time. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) I switched from ALLDATA because I was looking for a more complete shop management solution that could handle more of our daily operations in one place. Torque360 offers a broader workflow with features for estimates, inspections, digital approvals, payments, reporting, and inventory, which made it a better fit for how we wanted to manage the shop. Review Source RS Robert S. Owner Automotive Used the software for: 6-12 months ### "The Right Fit for Our Shop" September 10, 2026 5.0 My experience with Torque360 has been excellent. The platform is easy to use and brings many important shop operations together in one place. I especially like the new Inventory Revamp because it gives us better control and visibility over our parts. The continuous updates and improvements have also made the experience even better. Overall, Torque360 has made our daily workflow more organized and efficient. Pros The feature I like most is the new Inventory Revamp. It gives us much better control over our parts and makes it easier to keep everything organized and tracked. I also like that it works alongside the other shop management features instead of feeling like a separate system. Cons There isn’t anything major that I dislike about Torque360 right now. Like any software, there are still a few areas that could be refined, but the improvements and regular updates make me confident that those smaller issues will continue to get better. Alternatives considered [ProDemand](https://www.capterra.com/p/10021584/ProDemand/) Reason for choosing Torque360 I considered ProDemand, but I was looking for more than just repair and technical information. I wanted a complete shop management system that could also handle inspections, estimates, digital approvals, payments, inventory, and day-to-day workflow. Torque360 was a better fit because it brings those tools together in one platform, which is more practical for how we run the shop. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.