# ReturnGO Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ReturnGO Software - reviews, pricing plans, popular comparisons to other eCommerce products and more.

Source: https://www.capterra.com/p/230559/ReturnGO/pricing

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# 

 ReturnGO Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

ReturnGO

## What is ReturnGO?

ReturnGO is one of the most advanced return solutions on the market, trusted by thousands of eCommerce merchants of all sizes. Provide your customers with a smooth return experience using a branded return portal that encourages customers to exchange products or receive store credits instead of requesting refunds. ReturnGO focuses on improving your bottom line and lowering reverse logistics costs, as well as increasing customer retention and average order value.

## What is ReturnGO used for?

[Returns Management (RMS)](https://www.capterra.com/returns-management-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Shipment Tracking](https://www.capterra.com/shipment-tracking-software/)

Top alternative

Featured

Overall rating

Based on 29 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$297

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ReturnGO?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://returngo.ai&name=ReturnGO)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ReturnGO

5.0 (29)

VS.

[4.8 (825)](https://www.capterra.com/p/146146/Shippo/reviews/)

Starting Price

$297

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (29)

Ease Of Use

4.7 (466)

Value For Money

4.9 (27)

Value For Money

4.8 (392)

Customer Service

5.0 (27)

Customer Service

4.7 (431)

## ReturnGO alternatives

[4.6 (56)](https://www.capterra.com/p/110250/OnPrintShop/reviews/)

Starting price

Contact vendor for pricing

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

[4.6 (951)](https://www.capterra.com/p/155621/ShipStation/reviews/)

Starting price

$14.99

Per User, Per Month

Highest Rated

[AfterShip](https://www.capterra.com/p/178663/AfterShip/)

[4.9 (466)](https://www.capterra.com/p/178663/AfterShip/reviews/)

Starting price

$11.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/178663/AfterShip/)

[View all alternatives](https://www.capterra.com/p/230559/ReturnGO/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Portal

4.9 (20)

80.00% of 20 reviewers that rated this feature as important or highly important

A website or login for customers to access information

Refund Management

4.9 (19)

68.42% of 19 reviewers that rated this feature as important or highly important

Oversee the process of issuing refunds

Alerts/Notifications

4.9 (16)

62.50% of 16 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Exchange Management

4.9 (14)

64.29% of 14 reviewers that rated this feature as important or highly important

Enable the process of exchanging one item for another

Label Printing

4.9 (13)

69.23% of 13 reviewers that rated this feature as important or highly important

Process of printing custom labels through various methods.

Reporting/Analytics

4.8 (13)

61.54% of 13 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

ReturnGO 39 features

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

A website or login for customers to access information

Notation showing the location and time stamp of shipment delivery

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Enable the process of exchanging one item for another

Intended to be used by online stores

Track and manage inventory levels to maintain proper supply

Process of printing custom labels through various methods.

Manage and handle various international currencies

Manage and track customer orders for goods, investments, or any other purchases

Track orders throughout the fulfillment process

Track the parcel or consignment delivery status

Accept, record, and reconcile financial transactions

Organize and manage the accomplishments and development of employees or performance of applications or systems

Create, send, and track purchase orders and their statuses

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Oversee the process of issuing refunds

View and track pertinent metrics to find patterns and gain insights from data

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Track and facilitate returns of products sold

Finding the most optimal routes for drivers based on various factors and constraints

Online portal through which end users can access the system, manage tasks, or obtain information

Generate or print labels that contain shipping information for packages

Manage and track orders being shipped to customers

Checkout of online store

Track the status over time for a request, process, asset, or transaction

Manage the planning and execution of supply chain activities

Set up connections to third-party platforms to improve business processes

Track and document the history, application, or location of an item or activity

Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.

Manage and track operations and inventory within warehouses

Seamlessly integrates with 3rd party websites

Built-in website builder or integration with third-party site

Get Advice

We can help you find the software with the features you need.

Features

4.9 (29)

4.9

Based on 29 reviews

## Pricing

Value for money

4.9 (27)

Free Trial

Pro

$297.00

Other,Per Month

Value for money

4.9 (27)

4.9

Based on 27 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

ShipStation](https://www.capterra.com/p/155621/ShipStation/)[

Shippo](https://www.capterra.com/p/146146/Shippo/)[

BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[

PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[

Gorgias](https://www.capterra.com/p/155357/Gorgias/)[

Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[

Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (27)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (27)

5.0

Based on 27 reviews

## User reviews

Overall rating

5.0

Based on 29 reviews

Filter by rating

5(28)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

EJ

Erin J.

Customer Success Lead

Sporting Goods

### "ReturnGo is a great option"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 10, 2025

Overall, our company is very happy with the experience that we have had with ReturnGO. It is easy to use.

Pros

ReturnGo's live chat is always so quick and helpful whenever any issue comes up. This Return software is also super use friendly.

Cons

The only con for me would be to have a different experience from the return Customer Experience and the warranty Customer Experience

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BF

Bailey F.

Customer Support Product Manager

Health, Wellness and Fitness

### "ReturnGo has drastically improved the quality and efficiency of our returns process"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 27, 2025

Pros

ReturnGo has a really easy to use interface for our customers, and allows our agents to track returns from the initial request to receipt of the return at our fulfillment center. It has allowed us to easily provide our customers with prepaid return labels straight from our website without requiring any agent action in nearly every case. The customer facing returns interface was also able to be customized to meet our brand's preferences.

Cons

When we experience issues with ReturnGo (which are few and far between), sometimes it can take a bit of time to reach a resolution. We do sometimes have complex requirements, though, and the ReturnGo staff is very responsive and eager to help.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GA

Golden A.

Owner

Retail

### "A Reliable and Evolving Returns Solution That Grows With Your Business"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 23, 2025

ReturnGO has been an incredibly valuable tool for our business. From day one, it streamlined our returns process, saving time for both our team and our customers. What I appreciate most is their consistent support — whether it was setup questions in the beginning or troubleshooting down the line, the team has always been quick to respond and genuinely helpful. After using it for over two years, I can confidently say it’s reliable, user-focused, and always improving. It’s rare to find an app that grows with you, but ReturnGO does just that.

Pros

ReturnGO has drastically simplified our returns process. It’s user-friendly for both our team and our customers, and the automation saves us hours of manual work. Their support team is one of the best I’ve ever dealt with — responsive, knowledgeable, and always willing to help. The frequent feature updates and integrations show they’re committed to evolving with merchants' needs.

Cons

There was a slight learning curve when setting up the rules and parameters for returns/exchanges. It took a little trial and error to fully understand how everything worked, but the support team was very helpful in guiding us through it. Once it’s set up, it runs smoothly.

Alternatives considered

[Happy Returns](https://www.capterra.com/p/10008497/Happy-Returns/)

Reasons for choosing ReturnGO

The products ease of use and customer support

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MR

Michail R.

Operations Manager

Retail

### "ReturnGo Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 16, 2025

Extremely positive. They handle every situation and every question I ask really well and professionally.

Pros

\- Incredible software - Easy to use - Incredible customer service - Incredible 24/7 service - Friendly service

Cons

I do not have anything bad to say about ReturnGo. Their service has been exceptional from the very beginning.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JM

Jemma M.

CX and Operations Manager

Retail

### "Great service!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 25, 2025

Pros

The customer service team is always responsive, helpful, and efficient. Issues are resolved quickly and communication is clear. It’s reassuring to know that any problems are handled with care and professionalism. Highly recommend based on the quality of support alone!

Cons

There’s genuinely nothing we dislike about ReturnGO – it’s intuitive, reliable, and support is excellent.

Switched from

[Loop](https://www.capterra.com/p/10009156/Loop/)

A more competitive price and ability to support international returns

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LM

Leeto M.

Brand Experience Manager

Retail

### "ReturnGo Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2025

Pros

Create a seamless experience for our customers as well as our agents the process is no longer manual

Cons

we have not yet experienced issues that are not manageable , with the issues we have received we got assistances

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OL

Orin L.

Manager

Retail

### "Number 1 app for shopify business!"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 20, 2025

Awsome!! one of the most needed apps in shopify.

Pros

That we dont need to take care of returns and exchanges manually, it all happens automatically.

Cons

nothing much. everything is top! Back-end user interface needs to be a little bit more easy.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JW

Jason W.

Operations Manager

Textiles

### "ReturnGo has revolutionised out customers returns process"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 19, 2025

It has been a huge efficiency tool for the customer services team and customer's returns process

Pros

Support Ease for both us a a business and the customer

Cons

getting certain reports can sometimes be difficult

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FP

Francisco P.

VP of Operations

Apparel & Fashion

### "Great returns management platform!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 3, 2025

ReturnGo provides a functional and powerful return platform with rational and elaborate rules to provide multiple resolutions and return methods to you clientele. The automation functions streamline processes to facilitate customers and merchant interactions. Their customer service is fast and accessible and strive to help with any situation. All this for a reasonable price. Would recommend ReturnGo to anyone looking for a return management platform.

Pros

Clear and functional rules, resolutions and return methods. Awesome customer support.

Cons

I wish their analytics section/reports provided more data.

Switched from

[Magic](https://www.capterra.com/p/10003392/Magic/)

Discontinued use of features and automation.

Alternatives considered

[AfterShip](https://www.capterra.com/p/178663/AfterShip/)

[Rabbiit](https://www.capterra.com/p/255319/Rabbiit/)

Reasons for choosing ReturnGO

Return reasons, features, automation and price.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Mike K.

Director of Marketing

Retail

### "Great App!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 13, 2025

10/10 enjoy using the app and it has brought a lot of value to our return experience.

Pros

Easy to use, great cost, support is always so helpful and quick. Tons of functionality and customization.

Cons

All the features and customization that fit my business needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/230559/ReturnGO/reviews/)

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