# 360Learning Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 360Learning the right Learning Experience Platform solution for you? Explore 496 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230567/360Learning/reviews --- 360Learning 4.7 (496) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 12th, 2026 # Reviews of 360Learning Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews BQ Bich Tram Q Learning and Systems Adoption LeaderLeisure, Travel & Tourism, 501 - 1,000 employeesUsed the software for: 1-2 years. “What I like most is the ease of creating content and uploading existing files, as well as the platform's ability to automatically suggest relevant content and quizzes.“ December 22, 2025 Victoria S Senior Project SpecialistMarket Research, 51 - 200 employeesUsed the software for: More than 2 years. “The quizzes are normally too simple and cannot replace a practical exercise for a newcomer.“ February 2, 2026 JV JEAN-MARC V HR expertAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “The content creation tool can be quickly mastered by employees who want to create training courses, and creating quizzes is very simple.“ October 13, 2025 Laura H Human Resources GeneralistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Additionally, like with any SaaS, there is always room for enhancement, and the scheduling can be annoying at times.“ September 18, 2023 Victoria S Senior Project SpecialistMarket Research, 51 - 200 employeesUsed the software for: More than 2 years. “Trainings on 360Learning are very interactive and easy to learn, with little quizzes at the end of each session, which helps memorize all important information.“ February 2, 2026 IM Isabelle M Project Manager HR developmentPharmaceuticals, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “This makes it difficult to set up holistic trainig and you have more to leern as you progress.“ June 23, 2023 EB Erinn B Client Service Specialist IIAccounting, 51 - 200 employeesUsed the software for: Less than 6 months. “What I like about 360Learning is we are able to upload videos into a classroom and then anyone on our Team can go in and watch the video and answer any questions that are there to answer.“ September 19, 2024 LF Larisa F Nurse PractitionerMedical Practice, 51 - 200 employeesUsed the software for: Less than 6 months. “Some difficulty in grading users in an efficient way“ August 3, 2023 ## Showing most helpful reviews Showing 1-25 of 496 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Agathe S. Group Talent development deputy manager Glass, Ceramics & Concrete Used the software for: 2+ years ### "Deployment project " February 24, 2025 5.0 I manager the deployment project of the platform with my company I am well accompagned by the 360 learning's team they help me at every stage of the deployment Pros worldwide oriented Link with LMS Structure of the platform very weel advise and accompagned in the deployment project AI tool self learning for author/manager/admin easy to use after beeing train engagement academy engagement community with other users webinars communication kit quick answer/solutions Cons there is no catalogue of e learning module available that we could use/buy it could be useful to reach the support by chatting online whenever we need It could be nice to have pre established e learning path per role, in several languages Review Source VR Verified Reviewer Operations Associate Computer & Network Security Used the software for: Less than 6 months ### "Collaborative Learning Platform That Excels in Peer-Driven Training" January 29, 2026 4.0 Overall, my experience with 360Learning has been very positive. The platform stands out for its collaborative, peer-driven approach to learning, which makes training feel more engaging and relevant than traditional top-down LMS systems. It works especially well for organizations focused on continuous learning, internal knowledge sharing, and employee development. Pros Strong focus on collaborative and peer-driven learning Easy and intuitive course creation Excellent tools for internal knowledge sharing Scales well for growing teams Encourages continuous learning culture Cons Pricing may feel high for very small teams Less suited for organizations that prefer only pre-built content Some advanced customization requires time to learn Review Source RS Rory S. Senior Learning & Development Partner Hospital & Health Care Used the software for: 6-12 months ### "Not The Best Yet, But Certainly On Track To Be" May 31, 2022 3.0 One of the best things about 360Learning is its customer service. Their CS team is top notch and are always there to help us when we need it. Overall, like many LMS', it is certainly love/hate. We don't love to hate it but we love a lot of what it does but when it doesn't do what it's supposed to or lacks a key feature that some of it's competitors offer, it's a frustrating level of hate. Pros In a fast paced tech environment, the ability to author content at speed is very important. 360Learning allows us to quickly author/build courses that our learners enjoy and have a really great experience with. The user experience is one of the best parts of this product. Cons Its live session feature has A LOT to be desired especially compared to some of it's competitors that offer Events pages, easy sign up and registration, Zoom integrations and more. The other item on my list that floats at the bottom of 'things 360Learning does not do well' is it's automatic timeout feature when learners are consuming content. The feature resets learner progress after 15 minutes of inactivity. Reset, not pick back up where you left off. This is a major pain point for us if we have a video or exercise that is longer than 15 minutes. Alternatives considered [HowNow](https://www.capterra.com/p/173341/HowNow/)[Absorb LMS](https://www.capterra.com/p/61763/Absorb-LMS/)[BRIDGE](https://www.capterra.com/p/145699/Bridge/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing 360Learning It has the most features, for the best price. It also allows us, as a small L&D team to manage the system without needing a system admin. Review Source AP Agathe P. Instructional Designer Computer Software Used the software for: 2+ years ### "An Effective and Human-Centered Partnership with 360Learning" September 25, 2025 5.0 We are overall very satisfied with our collaboration with 360Learning. Since the beginning of our partnership, we’ve always been able to rely on a responsive, attentive, and supportive team. Their professional yet warm approach allows us to move forward with confidence in the implementation of our training projects. The platform is intuitive, and the support team is highly available to address our needs and quickly resolve any issues that may arise. A strong relationship of trust has naturally developed, which is a real asset in the context of digital transformation in learning. Pros We also want to highlight the availability and dedication of our Customer Success Manager, who plays a key role in the successful execution of our projects. Their personalized support and deep understanding of our challenges are major assets in the success of our partnership. Additionally, the regularly held Stadiums to present new features are a real added value. These sessions keep us informed about product updates while fostering direct interaction with the product teams. It's a dynamic and transparent format that we truly appreciate. Cons One area for improvement we’d like to highlight is the consideration given to feature requests. Some suggestions that we see as important — such as better integration with the Live (Teams) option, or the ability to create intermediate roles for more granular access management — don’t seem to be prioritized or are progressing slowly. We hope that these user needs will be more strongly reflected in future platform developments. Review Source BTQ Bich Tram Q. Learning and Systems Adoption Leader Leisure, Travel & Tourism Used the software for: 1-2 years ### "Streamlined learning with robust collaboration" December 22, 2025 5.0 Our overall experience has been excellent. We receive great support from the 360Learning team, and our Client Success Partner is incredibly proactive and responsive. I have no complaints regarding the level of service we receive; they are always quick to provide solutions and support our goals. Pros What I like most is the ease of creating content and uploading existing files, as well as the platform's ability to automatically suggest relevant content and quizzes. The collaboration features are also amazing. Our members love how interactive the tool feels. It also has comprehensive training platform for new users. Cons There isn't much to dislike so far. We have just started using the new skills management feature to build a comprehensive skills matrix for different roles. While we are still in the early stages of implementation, we see a lot of potential in how it will help us map competencies across the organization. Review Source JV JEAN-MARC V. HR expert Automotive Used the software for: 2+ years ### "An engaging, high-performance, and stable tool" October 13, 2025 4.0 I like to use the platform and feel confident using it to create and post content although I am far from being a geek! Pros The platform is very stable and users have no trouble using it. The Forum makes it possible for learners to actively contribute, which is good a way to involve them. The content creation tool can be quickly mastered by employees who want to create training courses, and creating quizzes is very simple. The system offers the possibility to create engaging training content without having to invest in purchasing content that is generally ill-suited to the specific needs of an organisation. The contacts with the support team are very friendly. Cons Like any sophisticated computer tool, it takes some time to learn how to use it and get the hang of it as an administrator, although the support team is fairly available to help. It is also necessary to purchase an access to a image bank because the available images are too limited, but this is a very small amount of investment. Review Source MC Magda C. Digital Learning Manager Professional Training & Coaching Used the software for: 2+ years ### "A Reliable Platform That Simplified Our Learning Process" September 26, 2025 5.0 Overall, my experience with 360Learning has been very positive. The platform is intuitive, reliable, and has significantly simplified our training process. It makes it easy to create engaging content, track learner progress, and foster collaboration within the team. Pros We have been using this LMS for almost 10 years now, and it has truly streamlined the way we deliver and manage training. The platform is stable, user-friendly, and easy to navigate both for learners and administrators. Uploading content, tracking progress, and generating reports are all straightforward, which has saved us a great deal of time and effort. Our team particularly appreciates how accessible the system is, making learning available anytime and anywhere. Overall, this LMS has made our training process smoother, more efficient, and more enjoyable. Cons The only downside is that once content is created, it cannot be easily exported. And also at the beginning with the basic subscription plan, we faced extra administrative work since user registrations had to be managed manually each month. Review Source PR Philippe R. Responsable formation Retail Used the software for: 2+ years ### "Facilitate training for your employees" October 2, 2025 5.0 360Learning enables us to train 1,200 employees in France and Europe on how to use our IT tool, taking into account their job roles. The next training courses will enable us to train employees on the electrical equipment, automation, and robotics that we sell to industry. Pros The ease of sharing training courses with learners. The creation of paths and sessions for learners. Communication with our 360Learning contact (Client Success Partner), who is responsive to our requests. Cons The complexity of employees getting to grips with the site before the changes made with the creation of the “my work” section. Review Source VR Verified Reviewer Senior Project Specialist Market Research Used the software for: 2+ years ### "360Learning for knowledge sharing and trainings " February 2, 2026 4.0 360Learning is one of the tools we use for newcomers onboarding and new trainings for all the employees. Pros Trainings on 360Learning are very interactive and easy to learn, with little quizzes at the end of each session, which helps memorize all important information. Cons The quizzes are normally too simple and cannot replace a practical exercise for a newcomer. Therefore, 360Learning can be considered as an additional tool, for theoretical knowledge mainly. Review Source VR Verified Reviewer Responsable formation Leisure, Travel & Tourism Used the software for: 1-2 years ### "Excellent Client Success Guidance, Platform Could Be More Flexible" September 24, 2025 5.0 Pros I truly appreciate the support I received from Claire. She provided clear and valuable guidance on the administration of my platform, which has greatly helped me optimize its use. Her expertise and availability made a real difference Cons I found the platform itself to lack flexibility. Certain limitations can make it difficult to fully adapt it to specific needs. Review Source JC Jérôme C. Project Manager Airlines/Aviation Used the software for: 6-12 months ### "360Learning - An excellent tool" October 31, 2024 5.0 Pros The user and administrator experience is excellent. The support provided during the platform setup and afterward has been outstanding. Cons Very difficult to say something negative about that product. Alternatives considered [Docebo](https://www.capterra.com/p/127213/Docebo/)[TalentLMS](https://www.capterra.com/p/132935/TalentLMS/) Reason for choosing 360Learning TalentLMS was not sufficiently developed to support a small company. Docebo offered fewer options for translation tools. Review Source RG Rafael G. Analyst Banking Used the software for: 2+ years ### "Way more Pros than Cons" September 20, 2024 4.0 To speak honestly, this software allows to easily track performance. IT is also very clear and shows exactly what is the current expectations that we want for a new member to pass. It is user friendly and easy to use. Pros Easy to track current learning modules. It is intuitive and offer an array of different Questions and Answers for the users Cons Depending on the format chosen, it can feel like a pop-up screen, instead of a tab. Switched from [Looop](https://www.capterra.com/p/140975/Looop/) As the company grew, 360Learning is more data centric and allows for better tracking of the new joiners Review Source JB Joseph B. Head of branch Staffing and Recruiting Used the software for: 2+ years ### "360 Learning : Training for all and by all" March 9, 2022 5.0 360 L offers an LMS adapted to our needs and meeting the dual ambition of: - Make training available to everyone quickly and easily - Involve each employee in a process of sharing knowledge and best practices Pros The Collaborative Learning dimension which is one of the strenghts of the tool. The possibility of interacting with learners to support them in their learning process. Clearly identified contacts, available to support us in the implementation of our projects. Cons Get familiar with all the features of the tool requires time to fully integrate its environment and the options available. It is a necessary step if we want to optimise the operation of the LMS. Review Source DF David F. Training academy Leader Environmental Services Used the software for: 2+ years ### "A nice platform to use, simple and complete!" May 25, 2022 5.0 Thanks to the 360 Learning team, always very reactive and professional. A modern, intuitive platform that helps capture attention through its user-friendly and simple (but not simplistic) aspect. I have been working on it for more than 2 years and I still have the same desire to create content to make my pool of learners benefit from all our technical modules in the field of waste to energy. Pros During my benchmarking, the platform was by far the easiest to use and to get used to. Unless you are a real geek and have a small pool of authors who can afford to spend time on initial discovery, the other platforms were more complex and did not allow people who only spend a few days a year creating content (which is the case for our in-house experts) to be as effective. Cons Some time ago, an update changed the interface quite significantly, even if we had been warned, I would have liked to have a smoother transition with the possibility to put the 2 options in parallel for a few weeks. Alternatives considered [CrossKnowledge Learning Suite](https://www.capterra.com/p/128404/CrossKnowledge-Learning-Suite/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing 360Learning Ease to use, especially for my experts which are using the platform as autors only a few days a year. They not spend hours and hours to discover the platform again even after a few months not creating any content on it! Review Source ML Marc L. Marketing Director Sports Used the software for: 6-12 months ### "Amazing team and product" January 7, 2021 5.0 Covid have changed the way people are learning. We were looking for a platform with a great looking and easy to use and implement e-learning platform. We have demo a lot of e-Learning paltforms but 360 Learning is from far the best quality/price ratio. Pros Their team is very professional. They are answering most of time to our support question within a day time which is very helpful. The fact that we have a 360L dedicated team to our project gives us the ability to be efficient. Finally, their product is very complex (they have everything you need to manage the best way possible customers & employees training) but they have put in place a superb e-learning training to learn all about the platform which makes everything very easy to use. Cons Since 6 months we are using 360L, there is nothing that we disliked yet. Alternatives considered [Podia](https://www.capterra.com/p/160788/Coach/)[LatitudeLearning](https://www.capterra.com/p/111642/LatitudeLearning-com/)[Docebo](https://www.capterra.com/p/127213/Docebo/) Reason for choosing 360Learning 360 Learning is from far the best quality/price ratio Easy to use and implement e-learning platform Quality of support team + dedicated team for our project Review Source AC Alexandros C. Student Sports Used the software for: Less than 6 months ### "Very good!" November 10, 2024 5.0 Very good so far, it impoved my learning experience Pros It has a very well structured educating website, providing the opportunity to organise your learning path. Cons It takes some time to familiarise with the whole thing. Review Source RB Rex B. Coordinator Marketing and Advertising Used the software for: 6-12 months ### "A great onboarding service." September 24, 2024 4.0 A great source for new and inexperienced users during the onboarding process. Pros Simple to use with a great course building AI. Cons Not as customisable as I would expect for more advanced and complicated learning. Review Source LL Leomer L. Workforce Management Analyst Hospitality Used the software for: 6-12 months ### "User friendly product" August 14, 2024 4.0 Overall this product is easy to navigate. Pros Ease of use and easy to navigate. User-friendly interface. Cons Variety if courses that are available to the user. Review Source Dinu P. AML/Financial Crime Lead Financial Services Used the software for: 6-12 months ### "An excellent, interactive experience centered around both learner & instructor." September 15, 2020 5.0 Solving for: Designing and developing all training programs. Enabling colleagues to showcase their skills and teach them to others. Creating a company knowledge hub. Benefits realized: Created and launched a mandatory company-wide training program. Created team-specific training programs. Received feedback on the content allowing for continuous improvement of the learning materials. Learning 360 made an impression and is certainly here to stay. Beyond the learning aspect, it has very good potential to become a central hub of knowledge in the business, enabling our colleagues to both learn new things and share their skills. A big thumbs-up from us! Pros Besides the excellent features and easy interface, one of the best things about Learning 360 is the support you get from their team. Our contact \[SENSITIVE CONTENT HIDDEN\] really listened to what we needed and helped us achieve that goal in the best way possible. Designing training for the whole business is a difficult task made easy by the platform's logical arrangement of users, groups, courses, programs, sessions, etc... It is very important to understand these layouts and what their mechanics are - once you do that it all clicks and opens up a lot of possibilities. One of our first major tasks was creating a business-wide mandatory training program - with \[SENSITIVE CONTENT HIDDEN\] help we identified the best architecture for the program and sessions, together with a deep-dive into the best way to deliver information-heavy content in an accessible and interactive way. Happy to say this was achieved and the modularity of the training program through the use of templates will ensure that we have a long-lasting, flexible, updateable, and efficient program for all our colleagues. The platform itself is very social-centric which is a nice departure from some of the dry solutions we used in the past. Learners have an opportunity to comment, speak to each other, react to courses, and ask questions. This gives the instructors a real window into the content and how interested the audience is - in turn making real-time adjustments to tailor content for maximum interest from the learners. Cons Some niche features like automation of periodic programs and sessions are not yet available. A big emphasis on "yet" as the features are not unattainable, but currently being developed. Review Source DENIEL F. Learning Manager Computer Software Used the software for: 2+ years ### "360Learning JVS GROUP Review" January 12, 2022 5.0 The objective is to progressively digitalize all our training content while integrating a better pedagogy with activities that allow us to improve the learner’s engagement and feedback. We are in the process of changing our methods of supporting our customers and we are going to digitalize our modular training catalog and exchanges through chat. We meet the needs of mass training for our customers and we integrate the content of the platform into our new commercial offers. Pros Its ergonomy and reliability. The platform is easy to use for the learner when they are registered for a course. The possibility to map skills. Administration is relatively simple but it must rely on well-defined roles to create and manage courses. Cons Lately, the deletion of labels for custom fields and the search via custom fields. Filtering via labels was very practical, in particular for the user accounts, groups, managers management, ect… The transition to custom fields takes time but it's quite simple. Review Source Joseph M. Senior Engineer Civil Engineering Used the software for: 2+ years ### "Agrxis Review on 360Learning" May 19, 2023 5.0 My whole 360Learning experience has been excellent. The software provides a thorough and user-friendly learning environment, substantially enhancing my learning process. With a variety of courses and materials available, the user-friendly design has made it simple for me to research new subjects and learn useful information. Discussions and other interactive elements have facilitated stimulating and exciting learning opportunities. The attentive customer service personnel and the instructors' help and direction have been amazing. Furthermore, the platform's mobile compatibility has made it possible for me to learn on the go, which fits in perfectly with my hectic schedule. I am incredibly impressed with 360Learning's dedication to offering an excellent learning platform, and I heartily suggest it to anyone looking for a versatile and effective online learning experience. Pros The most appealing aspect of 360Learning for me was its extensive and user-friendly learning environment. I value the numerous elements that improve my learning process as a student. I can browse and sign up for courses with ease, monitor my progress, and access materials thanks to the course management system. I get access to all of my learning materials, including videos, presentations, and interactive quizzes, through the learner site, which serves as a single hub. The site also provides evaluations and quizzes that allow me to analyze my comprehension and pinpoint my weak points. The reporting and analytics tools offer insightful data on my performance and learning development. The virtual classroom function also enables me to take part in live online classes and communicate with teachers and other students. Cons What I liked least about 360Learning is the occasional technical glitches and performance issues I encountered during my learning sessions. While the platform generally functions smoothly, there were instances where I experienced lag or delays when accessing course materials or participating in live sessions. These interruptions could be frustrating and occasionally disrupted my learning flow. Review Source camille P. Digital learning manager E-Learning Used the software for: 2+ years ### "A user centric & collaborative LMS whilst being administrator friendly!" August 9, 2022 5.0 360Learning helps me offer strong and efficient trainings to my collaborators with a very appreciated collaborative experience. The LMS fits my complex organizational architecture and the streamlined management of the various roles on the platform has helped me delegate the monitoring and administration of learners to my regional managers. Pros I work in a training organization and create content daily. 360Learning is truly an easy to use LMS for content designers and enjoyable for users. Getting started is simple and the platform has a truly documented knowledge base that answers many usability questions (and if it doesn't the experts on the support team are always available to help quickly.) This LMS has functionalities for deploying training in environments with complex architectures, offers very fine statistics on the follow-up of learners and proposes a collaborative learning philosophy that is very much appreciated by learners. The user experience is prioritized but without neglecting the administrator side, which makes it a competitive LMS. Cons The LMS could offer new native gamification modalities to make learning even more interactive. A small negative note on the cumbersome process of duplicating modules and courses Review Source aL amber L. Admin E-Learning Used the software for: 2+ years ### "360Learning is user-friendly" January 5, 2021 5.0 The ability to come up training modules independently is key to our success and my independent success within. Pros Our organization couldn't request much else as 360Learning truly has all that we are searching for in a learning the executives framework. It took us a year to at long last choose one and we were prevailed upon by how easy to understand this product is. With many colleagues to prepare, we required a product that could do this effectively, rapidly, and across various areas. What we discovered is that 360Learning possesses all the necessary qualities. We were truly prevailed upon by the way that it didn't have a lofty expectation to absorb information. Indeed, even those of us who don't know quite a bit about one or the other turn of events or learning could concoct a preparation module by adhering to the guidelines that were given to us. Something else that intrigued us was the means by which intently thier client achievement chief worked with us as we executed it in our organization. The chief was with us consistently make the organization dispatcOur organization couldn't request much else as 360Learning truly has all that we are searching for in a learning the executives framework. It took us a year to at long last choose one and we were prevailed upon by h fruitful. The Engagement Academy is likewise something that I truly valued. The computerized picking up preparing covered all that I required to know and has assisted me with playing the part obviously creator and head. I realize that I can promptly think of preparing programs that are drawing in and command notice. Cons The only thing I could could of that could benefit from improvement would be the ability to have multiple quiz questions on same page. Review Source Yann L. Chargé de projets E-Learning Used the software for: 2+ years ### "5 years of honeymoon !" July 8, 2020 5.0 360Learning plateform gave us the recipient our contents needed to reach their maximum impact. Pros I work for a french environmental and social NGO and we have more than 160 000 people on our 360learning plateform. We launched one MOOC per year over the last 5 years, and several online training for our customers, amongst them CAC40 companies. We were able to launch MOOCs with 40 000 participants easily : no need to know the website perfectly for a trainer to create contents, it is intuitiv and so easy ! The quality of the hotline we were expecting with so many participants was present : quick (most of our questions were answered within 24 hours) and reliable. The tools provided with the plateform (tracking, customisation, emailing,...) allows us to efficiently follow our participants and custom the animation to fit their paths. That allows us to reach an average completion rate of 14% on our MOOCs, and our 2019 MOOC was elected MOOC of the year in France by a panel of professionals. Cons on SPOC or COOC, we have every features we require. For our MOOC, we miss a participants map and the ability for participants to contact each other on a similar territory. but we are conscious this need is very specific for our needs. Review Source AR Avens R. Organizational Developer Biotechnology Used the software for: 1-2 years ### "Must have!" November 6, 2020 5.0 Pros I value 360Learning's employees and feel they are the company's best asset. Yes, 360Learning is an incredible tool, but it would not be what it is without the people there to guide their clients. I also love the interactive component which encourages employees to engage with colleagues within the training sessions. I love the relatively new feature: video pitch. It's a great way to keep employees engaged and interacting with training sessions, while removing the traditional powerpoint. I also love how user-friendly this platform is. I will admit it took me awhile to feel comfortable enough to start creating content, however once I got over that hump, I couldn't believe how straightforward it is to use. Cons The only potential downside is not having enough people internally to work on getting 360Learning up and running in your company. This of course depends on what your company's current training sate is like. Personally, we are trying to create an entire training program within 360 from basically the ground up. There are very few personnel dedicated to working on this project so it's extremely heavy lifting for us. However, for companies that already have training programs in place and are looking to improve them, this would be much easier to leverage. Additionally, if companies had more personnel resources that could be assigned to own the project, that of course would make it easier as well. However, this can be avoided obviously through personnel, but also through third parties. Personally, we have had a great experience working with OpenSesame for this. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.