# Textel Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Textel Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/230612/Textel --- # Textel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Textel ## What is Textel? Textel gives you the customer engagement you've always wanted with mass text messaging using your existing business phone number. Textel lets you send and receive SMS and MMS text messages with ease. ## What is Textel used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Textel?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://textel.net&name=Textel) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Textel 4.5 (2) VS. [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.0 (965) Value For Money 4.5 (2) Value For Money 4.2 (788) Customer Service 5.0 (2) Customer Service 4.0 (760) ## Textel alternatives Highest Rated [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (38)](https://www.capterra.com/p/149117/Business-VoIP/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Textel Overview ### What company size and specific industries is Textel built for? Textel is designed for businesses of all sizes that want to use texting to reduce call volumes, create agentless interactions, lower operational costs, and improve customer satisfaction and engagement. It is not limited to a specific industry and can fit organizations that want text-based customer communication. Features and Usability ### What are the key features of Textel? Textel offers 2-Way Messaging, SMS Messaging, Mass Texting, and MMS for communication, plus Automated Responses, Scheduled Messaging, and Alerts/Notifications for message handling. It also includes Contact Management, Customer History, Reporting & Analytics, Campaign Management, IVR, Live Chat, and Third-Party Integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Textel integrate with? Textel integrates with Five9, Genesys Cloud CX, NiCE CXone, Meevo, Millennium, and SalonBiz. These catalog integrations cover contact center, customer experience, and salon software platforms, giving Textel connections to several third-party tools used for communications and customer management. Getting Started and Support ### What training and onboarding options does Textel offer? Textel provides in-person training and videos to help teams get started. In-person sessions support guided instruction, while videos offer self-paced learning and reference material for reviewing key steps and features. Getting Started and Support ### What customer support options does Textel offer? Textel provides email/help desk and phone support for customer assistance. No reviewer feedback about support is available, so support quality, response times, and common user frustrations cannot be assessed from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Customer History 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Real-Time Notifications 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Autoresponders 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Campaign Scheduling 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mass Texting 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Textel 40 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Pre-designed layouts that can be customized to match preferences and requirements Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Electronic coupons delivered to a mobile device that can be exchanged for a discount Manage multiple campaigns in one system Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Send individual or bulk text messages at predetermined times Online portal through which end users can access the system, manage tasks, or obtain information Short phone numbers that used to opt-in to SMS campaigns Send messages via SMS Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) ### Starting price Free trial not available Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ Meevo](https://www.capterra.com/p/172058/Meevo-2/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ SalonBiz](https://www.capterra.com/p/9175/SalonBiz/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JV jess V. coach strategist Health, Wellness and Fitness ### "textel is the way " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 25, 2024 once I learned, it became more fluent and user friendly. but very easy to learn steps Pros scheduling in advance for monthly promotions, specific groups to reach out to, instant notifying for specific reasons i.e. weather, employee out etc. Cons Have to do a few steps before set up of campaign that takes getting used to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jessica F. Operations manager Cosmetics ### "Textel is an integral part of our salon!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2024 Wouldn’t consider another product, very happy. Pros Textel allows us to reach out to clients even when we are not in the physical salon space. Cons Would love more than a 160 character limit before splitting up the texts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.