# MagicBooking Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MagicBooking Software - reviews, pricing plans, popular comparisons to other School Management products and more. Source: https://www.capterra.com/p/230632/Magicbooking --- # MagicBooking Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MagicBooking ## What is MagicBooking? MagicBooking gives schools, Multi-Academy Trusts, and clubs a single platform to manage wraparound care, extracurricular activities, trips, and school events with ease. Designed to cut daily admin, it automates digital registers, instalment reminders, capacity management, and financial reporting. Schools benefit from MIS integration, HMRC Tax-Free Childcare automation, open banking, and Ofsted-ready reporting to stay compliant and improve cash flow. Parents can check availability, book, amend, and pay online at any time, while staff maintain full GDPR-compliant control across one or multiple sites. With integrated email and SMS tools and a mobile-friendly interface, MagicBooking streamlines operations and delivers a smoother experience for families and clubs. ## What is MagicBooking used for? [School Management](https://www.capterra.com/school-administration-software/)[Club Management](https://www.capterra.com/club-management-software/)[Event Booking](https://www.capterra.com/event-booking-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £59 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MagicBooking?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.magicbooking.co.uk&name=MagicBooking) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MagicBooking 4.6 (18) VS. [4.6 (2,780)](https://www.capterra.com/p/23486/Procare-Child-Care-Management/reviews/) Starting Price £59 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (18) Ease Of Use 4.4 (2,779) Value For Money 4.1 (18) Value For Money 4.5 (2,364) Customer Service 4.8 (18) Customer Service 4.6 (2,602) ## MagicBooking alternatives [4.7 (3,254)](https://www.capterra.com/p/144060/brightwheel/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (318)](https://www.capterra.com/p/163567/Sawyer/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (200)](https://www.capterra.com/p/173831/Tuio/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (21)](https://www.capterra.com/p/10002662/Fun-Join/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/230632/Magicbooking/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Registration Management 4.1 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Student Information/Records 4.4 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration Online Payments 4.2 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Accept and process online payment transactions Attendance Management 4.6 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Manage attendance for classes, shifts, meetings, or events Records Management 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Ability to record, store, update, and retrieve information Parent/Student Portal 4.4 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Online gateway through which parents and students can view material and communicate with teachers MagicBooking 92 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Manage attendance for classes, shifts, meetings, or events Track the attendance of specific individuals or groups Process of managing, tracking, and communicating with individuals who are registered to attend an event A list of registered participants Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Manage cafeteria operations such as menu creation, payment processing, order intake, or vendor management Track and manage schedules and meetings via an integrated calendar Track the status of assets and whether they're checked in or out Online registration for classes Schedule in-person or online classes Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Record and track all relevant internal and external communications Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Accept and process credit card transactions Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Confirmation of the enrollment of a student in a course, class, activity, or program Manage the enrollment and onboarding of all new members and accepted applications A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Plan, manage, and track the financial activities of an individual or organization Store, manage and track all forms in a centralized location Register a group/batch of attendees Manage and track all disruptions and incidents Captures invoice data and maintains comprehensive records for auditing and reporting purposes Software designed for kindergarten through 12th grade schools Organize and track educational activities Automate workflows and trigger campaigns based on customer actions Database of members to track personal information of individuals and families Access software remotely via mobile devices Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Book meetings and appointments through a website or digital platform Online calendar of upcoming events/activities viewable to members and visitors Accept and process online payment transactions Real-time registration over the web In-person, onsite registration Portal for parents to see and update childrens' info, track progress & more Online gateway through which parents and students can view material and communicate with teachers Accept, record, and reconcile financial transactions Generative AI models can create personalized recommendations for users based on their preferences and behavior. Design, communicate, and distribute incentives to perform a specific action Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Software designed for special education institutions Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration Database of students to track personal information of individuals and families Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.3 (18) 4.3 Based on 18 reviews ## Pricing Value for money 4.1 (18) Free Trial Clubs (for Clubs/Businesses) £59.00 Flat Rate,Per Month It includes: - bookings - payments - communication - email - SMS - notifications - admin - registers - invoices - reports - GDPR - Ofsted - Child notes - Injury reports - Safeguarding - Booking policies - E-shop Schools (Schools and MATs) £82.00 Flat Rate,Per Month It includes: - bookings - payments - communication - email - SMS - notifications - admin - registers - invoices - reports - GDPR - Ofsted - Child notes - Injury reports - Safeguarding - Booking policies - E-shop Value for money 4.1 (18) 4.1 Based on 18 reviews ## Integrations [ Remote People](https://www.capterra.com/p/249878/Remote-People/)[ SIMS](https://www.capterra.com/p/234361/SIMS/)[ SMS](https://www.capterra.com/p/153030/SMS/)[ Arbor](https://www.capterra.com/p/10024509/Arbor/)[ Compass](https://www.capterra.com/p/10024713/Compass/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (18) 4.8 Based on 18 reviews ## User reviews Overall rating 4.6 Based on 18 reviews Filter by rating 5(13) 4(3) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Craig J. CEO Child Day Care Services ### "Support charity and business alike" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2026 We are a charity, and the team at MagicBooking has demonstrated that they put service above profit. The ability to suggest new ideas and suggestions is fantastic, and their values of development and reflection align with our own. Pros Excellent value with costs based on usage means it has grown as we have grown. The ability to add suggestions and see feedback from their developers seems to be unique and feels like we are all working together. Cons They do not have an app, and features that help us communication with parents could be better - but I am sure they are working on that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2026 Thank you for such a positive and thoughtful review. We’re especially pleased that you feel we’re working together as one team - that’s exactly the partnership we aim to build with every organisation we support. We truly value your feedback. We’ve been actively developing a mobile app and are preparing to launch it as soon as possible, alongside continued improvements to parent communication features. Thanks again for being part of the MagicBooking community. BH Bethany H. Marketing and Branding Manager Non-Profit Organization Management ### "ssential Booking System for Busy Community-Focused Programmes - Bromley Children and Families Forum" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 12, 2026 MagicBooking is vital for our delivery of HAF camps and Short Breaks. From online bookings and real-time availability to secure payments and integrated communication, it eliminates the need to spend hours on spreadsheets and manual forms. This has saved staff time, minimised booking errors, and enabled us to serve more young people and families. Most importantly, parents find the booking process straightforward and dependable, and we’ve appreciated quick support when adjusting settings or resolving issues. Overall, it helps us operate our programmes more efficiently and fairly. Pros MagicBooking has been imperative to us reaching young people and families in need. The online booking system is accessible and user-friendly for parents, allowing us to manage high volumes of bookings efficiently during busy HAF booking periods. The automation features save our team significant time, allowing us to focus more on delivery and support rather than paperwork. Cons As with any comprehensive system, there is a learning curve at the beginning, particularly when setting up complex programmes. Some customisations can take time to configure, but once set up properly, the system runs smoothly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2026 Thank you for the thoughtful review. We’re really pleased MagicBooking is helping you manage busy HAF periods efficiently and reduce admin time, so your team can focus on delivery and support. We appreciate your honest fedback and have taken it on board as we are always looking for ways to improve. It’s great to hear the system is running smoothly and working well for both your team and parents. Lisa Q. Director Child Day Care Services ### "Customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 13, 2026 Excellent customer service from Magic Bookings. My issue was resolved quickly, and the information given was clear and easy to follow. Pros Everything for parents is in one place, payments and bookings are easy to find and reconcile. TFC accounts are automatically reconciled to parents accounts. Cons The help section could be clearer to use and does not cover all the areas that are needed especially when setting up your account. Switched from [Pembee](https://www.capterra.com/p/228928/Pembee/) Better for management to use and the booking in of the children was far too complicated and time consuming Alternatives considered [Pebble](https://www.capterra.com/p/242275/Pebble/) Reasons for choosing MagicBooking Hassle-free registers, reliable payments, seamless parent, automated reminders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2026 Thank you for the 5‑star review and for sharing your experience. We’re really pleased to hear that managing payments, bookings, and parent accounts has been straightforward, and that our customer service was able to resolve your issue quickly and clearly. We appreciate your feedback on the help section as well. It’s definitely not falling on deaf ears, and we’re actively working to improve this area. Thanks again for choosing MagicBooking. KT Katharine T. Office Manager Education Management ### "Customer service is where you really find the magic in magicbooking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 25, 2025 Magicbooking.com is an excellent service. Their platform is intuitive and offer first class customer service Pros Magicbooking.com is a reliable and user-friendly platform. The system is intuitive and easy to navigate. The help section is very useful. The initial training that we received was good. What really sets Magic Booking apart is their excellent customer service. Whenever I needed assistance they have resolved issues quickly and professionally. I highly recommend them. Cons Now and again we experience the occasional glitch, but always resolved very quickly after emailing customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 5, 2025 Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you find MagicBooking reliable, intuitive, and easy to use. It’s great to know the help section is supporting you well. Our team will be delighted to hear your comments about our customer service - resolving issues quickly and professionally is exactly what we strive for every day. – Customer Care Team @ MagicBooking ST Sue T. School Business Manager Education Management ### "A gamechanger for our Busy Extended School Club" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2025 Magic Booking has been the best investment our extended school club could have made, it truly is magic!! We have saved hours per week in Admin time leaving us free to focus on the most important part of our service...the children. Feedback from the parent users is extremely positive. There is always a friendly person on hand in the odd case of any queries, tweaks to the system have also been acted upon to satisfy some reporting needs.I wholeheartedly recommend the system to anyone operating a busy club. Pros Ease of use and the onus being given to the parent to make bookings etc. Card payments taken and reconciled directly. Good settings to allow us to make the decisions for session closure times etc. Cons Childcare vouchers need to be added manually. There is currently no way to pay them directly though Magicbooking Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2025 Hi Sue, Thank you so much for your lovely review - we’re really happy to hear how much time MagicBooking has saved your club and that both your team and parents are finding it so easy to use. Hearing that it’s been “the best investment” genuinely means a lot to us. Just a quick note on the childcare voucher point: we do offer full end-to-end automation for vouchers and TFC. I can see you’ve added your TFC details but haven't got in touch to enable them, so the automation features haven’t been activated on your account yet. We would love to switch on our childcare voucher automation for you. If you raise a quick ticket through your MagicBooking dashboard, the support team will enable everything for you straight away so you can take full advantage of the automation. Thanks again for the wonderful feedback - we really appreciate it. Best wishes, The MagicBooking Team DP Dan P. Operations Manger Sports ### "We moved to magic booking and wont look back" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 19, 2025 It has genuinely made our lives so much easier, especially as our business continues to grow. The platform is intuitive, reliable, and has streamlined so many of our day-to-day processes. Pros We at Prestige Sports Development have been using Magic Booking for around a year now, and the system has been excellent from day one. Since switching over, it has genuinely made our lives so much easier, especially as our business continues to grow. The platform is intuitive, reliable, and has streamlined so many of our day-to-day processes. A special mention must go to \[sensitive content hidden\], who has been particularly helpful throughout our time with Magic Booking so far. Her support, responsiveness, and willingness to go the extra mile have made a huge difference. Overall, we highly recommend Magic Booking to any organisation looking for an efficient and user-friendly booking system. Cons Response can sometimes be a little bit slow, we sometimes have to chase up multiple times to get a response, but other than this, there is not much else Switched from [ClassForKids](https://www.capterra.com/p/141287/Class4Kids/) Buisness Growth meant we had outgrown our previous provider. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2025 Hi Dan, Thank you so much for the fantastic review — we’re really pleased to hear MagicBooking has made such a positive difference as Prestige Sports Development continues to grow. Your kind words about the platform, and about our team member who’s been supporting you, mean a lot to us. Regarding response times, thank you for flagging this. It’s certainly not typical for us, as we pride ourselves on consistently strong customer support. We’ll keep an eye on this to ensure you always receive the fast, reliable service you should expect. Thanks again for your recommendation and for being part of the MagicBooking community — we’re here whenever you need us. SH Sally H. Headteacher Education Management ### "Magic Booking - A time-saving gift to school admin teams! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 12, 2025 On-boarding and support have been second to none - It is revolutionizing our childcare provision. Pros The platform is self-service so parents can book and pay for places without requiring support from our admin team. Cons On occasion we find it hard to navigate. It would be ideal if childcare vouchers could be paid direct to avoid admin spending time reconciling them. Alternatives considered [Arbor](https://www.capterra.com/p/10024509/Arbor/) Reasons for choosing MagicBooking Easier Interface Better Customer Service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2025 Hi there, Thank you for the lovely review! We’re so pleased to hear MagicBooking is helping reduce admin workload and that our onboarding and support have made a great impression. We appreciate your feedback on navigation and childcare vouchers. We're excited to share that our upcoming HMRC Tax-Free Childcare (TFC) API will allow parents to pay and check balances directly, while automating reconciliation for admin teams—saving even more time. Thanks again for choosing MagicBooking and highlighting our ease of use and customer service! Best regards, The MagicBooking Team SB Samantha B. Managing Director Education Management ### "Making life a little bit easier." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 12, 2025 From our initial consultation we had 1:1 support. Helpful tutorials, extra support settings and being able to raise tickets to ask any questions day or night. The system has been easy to set up and also navigate, our parents have had a few teething problems but we have been able to rectify. Overall I would recommend this system to other providers. Pros The convenience of parents booking in on one portal, paying and being able to communicate. Cons we have had a few parents struggling with logging on to the booking system and we have had to show them manually. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2025 Thank you so much for your thoughtful review! We're really glad to hear that the system has made things easier for both you and your parents. It's great to know the setup and support have met your expectations, and we appreciate your patience with the initial login teething issues. Your recommendation means a lot to us! OH Obe H. Manager Child Day Care Services ### "Great Tool for Wraparound Care" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 5, 2025 Overall, MagicBooking has been a great investment for us. It has taken a lot of time out of admin and allowed us to have information at the tip of a fingers in a click of them! Pros That it puts the parents in control of their bookings; they can book, amend and cancel without any back and forth. Cons It’s not quite as customisable as I would like; such as having a certain hour notice period and not being able to set a date for sessions to be booked by instead. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 7, 2025 Thank you so much for sharing your feedback! We're really glad to hear that MagicBooking has been such a time-saver and has made managing bookings easier for you and your parents. We appreciate your input on customisation and will implement your suggestions. Thanks again for choosing us! KB Karen B. Admin asst Education Management ### "MagicBooking Wraparound Care " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 13, 2025 Simple, easy to use and fantastic support if required. Pros Great support during set up process and quick to answer any subsequent queries however small they might be. Easy platform for parents to use - spreading payments is fantastic. Links to our school MIS system. Parents find it simple to use and good overall view of their bookings - ie calendar, account, payment plans etc Cons We have a with/without food options and it would be nice to be able to change this on booking rather than have to cancel whole booking and start again. Reconciling childcare vouchers is a bit time consuming if you have high volumes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2025 Hello, Karen! Thank you for your fantastic review! 😊 We're so pleased to hear that MagicBooking has made things easier for both your team and parents, and that our support has been helpful along the way. We appreciate your feedback on the with/without food options and childcare voucher reconciliation - we're happy to inform you that these aspects are on the roadmap to be changed! If you ever need assistance or have suggestions, we’re here to help! Thanks again for being a valued MagicBooking user. Best regards, The MagicBooking team KS Katie S. Company director Education Management ### "Saves me so much time on admin each month " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2025 Mostly great with few issues. Help desk team reply quickly to any issues raised. They add new features with requests from clients. Pros Automated invoices and accident / incident forms Saves a lot of admin time Cons Having to select responsive or non responsive each time on the register Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 14, 2025 Hi Katie, Thank you so much for your review! We're thrilled to hear that MagicBooking is saving you time with automated invoices and forms. We also appreciate your feedback on the register feature and will note that down for future improvements. If you ever need further assistance, our help desk team is always happy to help. Best, The MagicBooking Team LC Liz C. Company Owner Child Day Care Services ### "Complete Education Children's Services " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 9, 2024 Good. The help desk support is good. There are sometimes things that can't be done as the system doesn't have the functionality, for explain, to notify admin by email if a session is cancelled. We're having to work manually with a downloaded register on the day because our Internet is so poor so we cold really do with this function to alert us. Pros The invoicing side of things, no invoices to generate. Also all children's details are online not in paper files. Cons The option when booking to put in a start date for the monthly payments would be good. When my parents book in July for September, for the full school year, I don't want the payments to start until September so this has to be manually changed on every booking. Also the option to pay via Childcare voucher or other means monthly isn't very clear when booking. The downside is that if you have poor internet onsite it can't be used properly. Also the sorting of the registers, class 10 goes at the top because it starts with a 1. This means that registers have to be manually changed when downloaded. It can be slow to operate, freezes quite a bit. Our site has very poor internet connection so this is a real problem. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Hi Liz, Thank you for your detailed feedback! We’re so glad you’ve found the invoicing and online records helpful. We understand the challenges you’ve mentioned and we’re happy to let you know that we’re working on a new TFC feature that will make this option clearer, quicker and smoother, for both you and your clients (this will be deployed early next year). We’ve also passed your other suggestions to the team to work on improving. We truly appreciate your insights and are committed to making things better for you! Best regards, The MagicBooking Team NG Nikki G. Assistant headteacher Primary/Secondary Education ### "Thanks for the support!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 9, 2024 Very good, there is always someone there to answer a ticket and support you. Pros Very good helpdesk and always there to answer our questions for back office Cons I don't think there is anything I do not like, it's more the amount of time it took me to work out the system. But that is my issue. Switched from [ParentLocker](https://www.capterra.com/p/150576/ParentLocker/) To ensure it was an easier process for booking Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 20, 2024 Hi Nikki, Thanks so much for your thoughtful review! We're really glad to hear that our help desk has been helpful and always available to support you. We totally understand how getting used to a new system can take time, but we're happy to know it’s working well for you now. If you ever need anything else, don't hesitate to reach out! Best regards, The MagicBooking Team TP Tracey P. Administrator Education Management ### "Runs itself" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 9, 2024 I don't find if as user friendly as other platforms such as Parentmail Pros Parents can do it themselves and it does run itself in the main. Cons Not very user friendly compared to other platforms. We have a lot of parent queries Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2024 Thank you for your feedback! We’re thrilled to hear that MagicBooking is running smoothly for you and your parents. We truly appreciate your insight on the user experience. We're always working to improve, and we’re excited to let you know that we’re in the process of revamping the admin and parent portal to make the process even simpler and more intuitive. Your input is valuable as we continue to enhance the platform! Thank you for being part of the MagicBooking community! LC Luke C. Managing Director Child Day Care Services ### "Great software if you want to reduce email traffic/admin time." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 18, 2024 Very positive. We have been using it for around 2 years and we have no plans to change anything. Pros Parents are able to solve most issues themselves such as cancelling/moving sessions. This means a lot less email traffic and less admin time for our staff. Cons Parents can't save their bank card details. It is a feature that I think the service is desperately needing. Alternatives considered [Pebble](https://www.capterra.com/p/242275/Pebble/) [FranScape](https://www.capterra.com/p/204054/FranScape/) Reasons for choosing MagicBooking Magicbooking looks as though it was built specifically for Wraparound Care. Far more so than other products out there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2024 Thank you for your fantastic feedback! We’re so pleased to hear that MagicBooking has made such a positive impact on your admin workload and email traffic - it’s exactly what we aim to achieve with our platform! We appreciate your suggestion about enabling parents to save their bank card details outside of direct debit set ups. We are working on something that will solve this (coming soon!), and your feedback reinforces its importance. Please know that we’re always looking for ways to enhance the platform to better meet your needs. It’s wonderful to hear that you feel MagicBooking is tailored for Wraparound Care and that it stands out compared to other products you’ve considered. Your continued trust and loyalty over the past two years mean the world to us! Thank you for sharing your experience, and as always, we’re here to support you whenever you need. Warm regards, The MagicBooking Team CF Cara F. Owner Education Management ### "Very user friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 Easy and very user friendly. The Helpdesk team is incredible. Pros It is exceptionally easy to navigate the system. Cons The reporting aspect of MagicBooking is, upon first glance, not as detailed as it seems, but following a call with the Helpdesk, all was explained! Switched from [Connect Childcare](https://www.capterra.com/p/151389/Connect-Childcare/) Connect was not able to offer services that we require and the Helpdesk was not very helpful or easy to understand. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2024 Thank you for your wonderful feedback! We’re thrilled to hear that you find MagicBooking easy to navigate and user-friendly—making life simpler for our customers is what we’re all about! It’s great to know that our Helpdesk team was able to assist you with the reporting functionality and provide the clarity you needed. Your feedback about the initial impression of our reporting is appreciated, and we’re always working to ensure everything feels straightforward from the start. We’re also so pleased you chose MagicBooking as your solution. Knowing that we’ve been able to meet your needs where others couldn’t is incredibly rewarding for our team. Thank you for your kind words about our Helpdesk—they’ll be delighted to hear this! If there’s ever anything else you need, you know where to find us. Warm regards, The MagicBooking Team CH Caroline H. Deputy Head Education Management ### "Downsview Primary" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 18, 2024 Generally good, queries are answered in a timely fashion but I get irritated at having to go back in and close tickets as I always forget Pros Everything is in one place I like to be able to see what the parents see Cons The initial training was very broad and overwhelming Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2024 Thank you for sharing your feedback, Downsview Primary! We’re delighted to hear that you value having everything in one place and appreciate the ability to view the platform from a parent's perspective - it’s a key part of what makes MagicBooking so user-friendly! We understand that the initial training can feel like a lot to take in. We’re always looking for ways to improve this process, so your input is invaluable. Please don’t hesitate to reach out if you’d like any refresher sessions or more tailored guidance - we’re here to help! Regarding ticket closures, our system allows customers to confirm when a ticket is resolved or no longer requires assistance, giving you full control. That said, we understand this can sometimes be a challenge to remember, and we’re actively considering ways to improve this, such as having our care team close tickets after a period of inactivity. Thank you for your honest review and we’re here whenever you need us! Warm regards, The MagicBooking Team RC Reice C. Director Child Day Care Services ### "Great decision to choose MG! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2024 From the setting up process through to launching we had incredible support. The aftercare is there and the emails and questions we send through ate responded to very quickly! Pros The support behind the scenes is priceless. Cons No cons as such, with so many options it takes a while to get used to a few things, but the basics are easy to grasp! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 25, 2024 Thank you so much for your kind words and fantastic review! 😊 We're thrilled to hear that you found the setup process smooth and that our support team has been there for you every step of the way. Providing quick and helpful responses to your questions is something we pride ourselves on, and it’s great to know that it’s made a difference for you. We understand that with so many options available, there’s a bit of a learning curve, but we’re glad the basics were easy to grasp. Our team is always here to help you navigate anything more complex—just let us know! Warm regards, The MagicBooking Team Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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