--- title: "Sabio Virtual Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sabio Virtual Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/230665/Sabio-Virtual/" page_type: "product" language: "en" --- # Sabio Virtual Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sabio Virtual ## What is Sabio Virtual? Cloud solution for helpdesk and knowledge base management solution that helps organize tickets, create articles and more. ## What is Sabio Virtual used for? [IT Management](https://www.capterra.com/it-management-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[Productivity](https://www.capterra.com/productivity-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price R$50 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sabio Virtual?[Manage this product listing](https://www.g2.com/products/sabio-virtual/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sabio Virtual 4.8 (5) VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price R$50 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.6 (67) Value For Money 4.6 (5) Value For Money 4.4 (55) Customer Service 5.0 (5) Customer Service 4.5 (56) ## Sabio Virtual alternatives [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Sabio Virtual Features and Usability ### What are the key features of Sabio Virtual? Sabio Virtual offers customer support and help desk management, plus ticket management, SLA management, and customer complaint tracking. Core operations include inventory management and time tracking, while analytics, reporting, activity dashboards, audit trail, live chat, email management, and access controls support monitoring and multi-channel service workflows. Getting Started and Support ### What training and onboarding options does Sabio Virtual offer? Sabio Virtual provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided setup, webinars allow group learning, documentation offers written reference material, and videos provide self-paced instruction for reviewing features and steps. Getting Started and Support ### What customer support options does Sabio Virtual offer? Sabio Virtual provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback available on support experience, no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 5,645 IT Management reviews Capterra reviewers highlight these as the features buyers value most when choosing IT Management software: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) Sabio Virtual supports **Real-Time Monitoring**, which gives teams current visibility into system activity and performance. However, it does not include **Patch Management** or **Remote Monitoring & Management**. Instead, it offers **Real-Time Notifications** (**43%**) and **Access Controls/Permissions** (**39%**), which can help teams stay aware of issues as they happen and manage who can view or change critical systems, helping businesses respond faster and maintain better oversight. Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Issue Auditing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Self Service Portal 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Service Level Agreement (SLA) Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Sabio Virtual 66 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contract/License Management: Track, store, and access client contracts or licenses - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Management: Store, manage, and track all electronic documents in a centralized location - Email Management: Manage, store and organize emails within the system or via third-party apps - Email-to-Task Conversion: Convert emails into tasks - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Notes Management: Allow users to create, edit, and sort multiple notes - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed --- Get Advice We can help you find the software with the features you need. Features 4.8 (5) 4.8 Based on 5 reviews ## Pricing Value for money 4.6 (5) Free Trial Basic R$50.00 Per User,Per Month Value for money 4.6 (5) 4.6 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MW Mariel W. Gerente Leisure, Travel & Tourism ### "Muito pratico e barato" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2022 Pros Facilidade , funcionalidade para dia dia da empresa Cons Nada , tudo funciona de acordo com comandos Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AC Ademir C. Lider Operacional Real Estate ### "Excelente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2022 Eficácia, rapidez e muito bom para armazenamento de informações! Pros Senhas e procedimentos, software fácil de usar, editar etc.. Cons Não tenho nada a dizer sobre não gostar. Me atende no que preciso Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DF Douglas Fernandes S. T.I. Building Materials ### "Ferramenta rápida e prática!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 26, 2022 Pros Facilidade de pesquisa de termos , e rapidez na pesquisa. Cons Layout confuso, demora pra assimilar, cadastro de categorias e outras coisas precisa ser mais intuitivo. espaço pra armazenar muito limitado Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lincoln B. Analista de suporte computacional Computer Software ### "Sistema robusto e intuitivo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2021 Ganhei muito tempo ao adicionar meus conhecimentos no sábio e registrando meus chamados. Sistema muito prático e intuitivo. Pros Facilidade no uso e aplicação no dia a dia Cons Desenvolvimento de integração com API de outros sistemas. Alternatives considered [Movidesk](https://www.capterra.com/p/192413/Movidesk/) Reasons for choosing Sabio Virtual Custo benefício e a dinâmica de utilização. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Jhonatan M. IT Operations Manager Information Technology and Services ### "Custo Benefício e Funcionalidade " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2021 Minha equipe de suporte ganha muito mais tempo e agilidade para tratar os chamados pois temos um grande volume de chamados por ser uma empresa de TI. Pros As funções desse software, tem ótimas funções para que minha equipe de Suporte consiga atender nossos clientes da melhor forma possível, também a praticidade para realizar as consultas de chamados e atribuições de horas aos chamados e a facilidade para realizar fechamento dos clientes me faz ganhar muito tempo. Cons Acredito que todo software pode melhorar, o sábio me atende muito bem, acredito que não tenha coisas que não gosto no software, mas todas as atualizações com novas funções são muito bem vindas Reasons for choosing Sabio Virtual Pelo desempenho e funcionalidades oferecidas. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.