# Sabio Virtual Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Sabio Virtual Software - reviews, pricing plans, popular comparisons to other IT Management products and more.

Source: https://www.capterra.com/p/230665/Sabio-Virtual

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# 

 Sabio Virtual Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Sabio Virtual

## What is Sabio Virtual?

Cloud solution for helpdesk and knowledge base management solution that helps organize tickets, create articles and more.

## What is Sabio Virtual used for?

[IT Management](https://www.capterra.com/it-management-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[Productivity](https://www.capterra.com/productivity-software/)

Overall rating

Based on 5 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

R$50

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Sabio Virtual

4.8 (5)

VS.

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

R$50

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (5)

Ease Of Use

4.6 (64)

Value For Money

4.6 (5)

Value For Money

4.4 (52)

Customer Service

5.0 (5)

Customer Service

4.5 (53)

## Sabio Virtual alternatives

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

[4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/)

Starting price

$17.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

Highest Rated

[4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Dashboard

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Issue Auditing

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Real-Time Notifications

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Self Service Portal

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Online portal through which end users can access the system, manage tasks, or obtain information

Service Level Agreement (SLA) Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Set and monitor service level agreements to ensure timely response and resolution

Sabio Virtual 65 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Assign issues and tasks based on availability or required skills

A record of all activities within the system, including user access, changes made, etc.

Track and manage schedules and meetings via an integrated calendar

Communicate using direct chat or messages within the system

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Track, store, and access client contracts or licenses

Track customer complaints from initiation through resolution

A collection of customer information such as contact details, demographics, previous interactions, etc.

Provide online support for your customers through live chat or help desk functionality

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Store, manage, and track all electronic documents in a centralized location

Manage, store and organize emails within the system or via third-party apps

Convert emails into tasks

Public or private sharing of digital files such as documents, audio/video, images, and more

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Track interaction history by documenting conversations for contacts

Track and manage inventory levels to maintain proper supply

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Identify and respond to unexpected problems or failures (ie. "negative events")

Record and follow the progress of every issue

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Allow users to create, edit, and sort multiple notes

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Reporting on how each user, task or process has advanced since its initiation

Engage in direct, instant messaging with customers, users, etc.

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

UI looks like task board

Edit task information and all related elements

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Measure and track time including hours worked and paid time off (PTO)

A digital list of items that need to be completed

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We can help you find the software with the features you need.

Features

4.8 (5)

4.8

Based on 5 reviews

## Pricing

Value for money

4.6 (5)

Free Trial

Basic

R$50.00

Per User,Per Month

Value for money

4.6 (5)

4.6

Based on 5 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

5.0 (5)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (5)

5.0

Based on 5 reviews

## User reviews

Overall rating

4.8

Based on 5 reviews

Filter by rating

5(4)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MW

Mariel W.

Gerente

Leisure, Travel & Tourism

### "Muito pratico e barato"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 5, 2022

Pros

Facilidade , funcionalidade para dia dia da empresa

Cons

Nada , tudo funciona de acordo com comandos

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Ademir C.

Lider Operacional

Real Estate

### "Excelente"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 26, 2022

Eficácia, rapidez e muito bom para armazenamento de informações!

Pros

Senhas e procedimentos, software fácil de usar, editar etc..

Cons

Não tenho nada a dizer sobre não gostar. Me atende no que preciso

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DF

Douglas Fernandes S.

T.I.

Building Materials

### "Ferramenta rápida e prática!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 26, 2022

Pros

Facilidade de pesquisa de termos , e rapidez na pesquisa.

Cons

Layout confuso, demora pra assimilar, cadastro de categorias e outras coisas precisa ser mais intuitivo. espaço pra armazenar muito limitado

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Lincoln B.

Analista de suporte computacional

Computer Software

### "Sistema robusto e intuitivo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 29, 2021

Ganhei muito tempo ao adicionar meus conhecimentos no sábio e registrando meus chamados. Sistema muito prático e intuitivo.

Pros

Facilidade no uso e aplicação no dia a dia

Cons

Desenvolvimento de integração com API de outros sistemas.

Alternatives considered

[Movidesk](https://www.capterra.com/p/192413/Movidesk/)

Reasons for choosing Sabio Virtual

Custo benefício e a dinâmica de utilização.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jhonatan M.

IT Operations Manager

Information Technology and Services

### "Custo Benefício e Funcionalidade "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 26, 2021

Minha equipe de suporte ganha muito mais tempo e agilidade para tratar os chamados pois temos um grande volume de chamados por ser uma empresa de TI.

Pros

As funções desse software, tem ótimas funções para que minha equipe de Suporte consiga atender nossos clientes da melhor forma possível, também a praticidade para realizar as consultas de chamados e atribuições de horas aos chamados e a facilidade para realizar fechamento dos clientes me faz ganhar muito tempo.

Cons

Acredito que todo software pode melhorar, o sábio me atende muito bem, acredito que não tenha coisas que não gosto no software, mas todas as atualizações com novas funções são muito bem vindas

Reasons for choosing Sabio Virtual

Pelo desempenho e funcionalidades oferecidas.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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