--- title: "Rooftop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rooftop Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/230691/Rooftop/" page_type: "product" language: "en" --- # Rooftop Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Rooftop ## What is Rooftop? Rooftop is a collaboration platform built for email management, customer support, and task/project management. It was built around 3 pillars: -Inbox management: Managing emails can be a tedious task. Rooftop helps you classify, process, and retrieve emails easily. - Collaboration: Rooftop was built to make it possible for teams to collaborate on emails and tasks. - Task management: Manage all your tasks and projects in Rooftop. You can build all kinds of workflows and sales pipelines. ## What is Rooftop used for? [Task Management](https://www.capterra.com/task-management-software/)[Email Management](https://www.capterra.com/email-management-software/)[Project Tracking](https://www.capterra.com/project-tracking-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rooftop?[Manage this product listing](https://www.g2.com/products/rooftop/claim_requests/new?auto=true) ## Rooftop Overview Updated September 2026 AI summary Rooftop is a cloud-based solution for organizations of all sizes seeking to manage tasks, projects, communications, and customer requests. Supporting task scheduling, editing, workflow management, and collaboration, it also offers CRM, email management, dashboards, and AI-assisted features. Rooftop is suitable for businesses needing structured project tracking, communication handling, and integration with other tools. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rooftop 4.4 (11) VS. [4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting Price $49 Per User, Per Month Starting Price $36 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11) Ease Of Use 4.6 (689) Value For Money 4.0 (8) Value For Money 4.6 (630) Customer Service 4.8 (8) Customer Service 4.7 (593) ## Rooftop alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (122)](https://www.capterra.com/p/176283/Visual-Planning/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Airtable](https://www.capterra.com/p/146652/Airtable/) [4.6 (2,244)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/146652/Airtable/) ## FAQs about Rooftop Overview ### Which roles and teams benefit most from Rooftop? Rooftop is most used by field service teams, service managers, coordinators, and technical support staff who need to schedule jobs, track service activity, and keep customer requests organized. Business owners, executives, and sales or administrative roles benefit from improved operational visibility, smoother communication, and better day-to-day workflow management. Answer based on 11 reviews Overview ### What company size and specific industries is Rooftop built for? Rooftop is designed for organizations that handle high volumes of communication, customer requests, and operational workflows, especially property management and syndic companies. It is best suited to businesses in those sectors that need structured handling of recurring tasks and tenant or client interactions. Features and Usability ### What are the key features of Rooftop? Rooftop offers project and task management with task boards, scheduling, prioritization, time tracking, and workflow automation. It also includes CRM, contact and customer database tools, email and SMS messaging, shared inboxes, customizable reports, dashboards, role-based permissions, and third-party integrations for communication and tracking. Getting Started and Support ### What training and onboarding options does Rooftop offer? Rooftop provides live online sessions and documentation for training and onboarding. Live online sessions support guided setup with an instructor or support representative, while documentation offers written reference material for self-paced review of features, steps, and configuration details. Getting Started and Support ### What customer support options does Rooftop offer? Rooftop provides email/help desk support, an FAQ/forum, and a knowledge base. These channels give users written help for common questions and product guidance. No reviewer feedback is available here, so support responsiveness, helpfulness, and common pain points cannot be assessed from user reports. ## Features AI summary Based on 23,605 Help Desk reviews Capterra data shows that buyers of Task Management software rank the following features as their top priorities: - **Task Scheduling** (**46%** of reviewers rated this feature as critical) - **Task Editing** (**44%**) - **Workflow Management** (**49%**) Rooftop supports all three features that reviewers rate most important: **Task Scheduling**, **Task Editing**, and **Workflow Management**. Together, these capabilities help teams plan work on time, update tasks as needs change, and keep processes moving in the right order, allowing businesses to stay organized and complete work more efficiently. Task Scheduling 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Task Editing 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Edit task information and all related elements Collaboration Tools 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Alerts/Notifications 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prioritization 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Arrange tasks based on the level of priority or urgency Task Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Rooftop 101 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Email-to-Task Conversion: Convert emails into tasks - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Inbox Management: Organize, prioritize, and manage incoming communications - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple Projects: Ability to handle several projects simultaneously - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Planning: Organize and schedule projects - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Request Management: Evaluating and prioritizing change requests that are received while working on the project - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Pipeline Management: Pipeline view and tracking lead status - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Signature Management: Add and maintain centralized email signature(s) across an organization - SMS Messaging: Send messages via SMS - Spam Blocker: Filters used to determine different types of malware threats - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Tenant Portal: Dedicated portal for tenants to submit their queries or maintenance requests, pay rent & interact with staff - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Vacancy Management: Keep track of vacant properties - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (11) 3.9 Based on 11 reviews ## Pricing Value for money 4.0 (8) Free Trial Basic $49.00 Per User,Per Month Value for money 4.0 (8) 4.0 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (8) 4.8 Based on 8 reviews ## User reviews Overall rating 4.4 Based on 11 reviews Filter by rating 5(5) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User CEO Marketing and Advertising ### "Rooftop Software Review: Streamline Operations and Improve Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 29, 2023 Pros Cloud-based platform that offers project management and field service management solutions.Specifically designed for businesses that provide services such as HVAC, plumbing, electrical, and other home and commercial maintenance services.User-friendly interface that allows technicians to access job details and customer information from their mobile devices while in the field.Real-time updates on job status, inventory levels, and other metrics.Helps automate manual processes and improve communication between technicians and customers.Offers a free trial period for users to test the software before committing. Cons May not be suitable for businesses outside of the home and commercial maintenance services industry.Limited customization options may not meet the specific needs of all businesses.Some features may require additional setup and configuration, which can be time-consuming.May not be cost-effective for small businesses or individual service professionals. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. James C. Sales and Marketing Marketing and Advertising ### "Collaboration email in an organized way" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 25, 2023 Helped our team to develop an entire project, all in a home office. Pros Works via the web; no need to install programs, helps the team to work as a team through tasks; helps to organize the inbox in an effective way, creating filters and giving importance to real objectives Cons I believe it needs new integrations with other tools; Search tool is a bit slow, could be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Musliah R. Human Resources Executive Higher Education ### "Rooftop is savior for project collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 5, 2022 It has it pro and cons, but overall, it helped us with our project in the communication and collaboration aspect without fail. Pros Helped me and my coworker manage our projects and tasks with Rooftop's aid. Conferencing and a communication system are essential features for a collaborative project, and they has both built-in. It makes it easier for us to contact one another. Cons It was challenging to use this software since it requires a steady connection to the internet to download all of the necessary materials. The emailing services on my smartphone also constantly malfunction whenever I attempt to modify the template. Switched from [Element](https://www.capterra.com/p/214578/Element/) [Ledger](https://www.capterra.com/p/236616/Ledger/) [PixelMixer](https://www.capterra.com/p/252232/PixelMixer/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Self Employed Warehousing ### "Rooftop, Is it for you?" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 13, 2021 This was one of our first experiences with this type of software. overall we were happy with this choice and it taught us a lot about what we needed so we were able to increase our workflow and keep everyone up to speed. Pros All liked that I could see all of my email accounts in one simple application. I like how you can set it up so every time you send an email to a particular client you can also automatically send it internally to only the people you need it to go to without all that cc and bcc. That really helped to streamline our flow of information. Cons It can be a little slow to load and I would like it to have more mobile function Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Louis S. Field service technician Pharmaceuticals ### "Most of the options are really useful, this app allows a very professional customer support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 1, 2021 Pros Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports. Cons Waiting time when charging a discussion. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SD Simon D. syndic Real Estate ### "." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2021 Pros \- Facilité d'utilisation - Interface web - Evolution du logiciel dans le temps Cons Rien pour l'instant Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LE Linda E. Service coordinator Machinery ### "Mon quotidien a changé" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 31, 2021 Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop Pros L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser Cons Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SY Sean Y. Field Service Engineer Machinery ### "Overall it is quite useful, but sometime it maybe quite slow." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2021 No comment from me, it is very useful overall Pros The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion. Cons Some time it might very slow in terms of loading Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CH Chris H. Support Specialist Machinery ### "Great tool to capture every step of the journey" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 29, 2021 Ability to track interactions with clients and quickly revert to previous discussions or promises. Pros One location to stare and document your daily interaction with clients Cons Find that the dates do not reflect properly when making changes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PP Preston P. Service Dept. Manager Mechanical or Industrial Engineering ### "Very pleased" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2021 We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department. I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?' Pros Improved proactive follow-up & productivity. More detailed analysis on closure delay of tasks & other details. Cons Speed of the internal search engine needs improvement. Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move. It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [Keap](https://www.capterra.com/p/76390/Infusionsoft/) Reasons for choosing Rooftop User Interface - easy to use and quick start up Local company with quick service support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 31, 2021 Hi Preston, thank you so much for your review and for your precious feedback! [View all Reviews](https://www.capterra.com/p/230691/Rooftop/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.