# Microsoft Intune Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Microsoft Intune the right Unified Endpoint Management (UEM) solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/reviews --- Microsoft Intune 4.5 (41) [View alternatives](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of Microsoft Intune Ease of use 4.2 Customer Service 3.7 ## Pros and Cons in Reviews JT Jacqueline T Director of TechnologyEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “I love that you can manage everything through the Microsoft Admin portal and deploying devices through Autopilot is a great time saving feature that allows us to put a lot of the mundane tasks back on the user without fear that something will go wrong configuration or security wise. “ May 22, 2024 GL Garcia L Technology Solutions ManagerPrinting, 51 - 200 employeesUsed the software for: More than 2 years. “Customer support is slow during peak times, and some of the more expensive features took me a while to adjust to.“ August 3, 2025 SZ Sinisa Z Technology ManagerTranslation and Localization, 11 - 50 employeesUsed the software for: More than 2 years. “InTune offers numerous benefits, such as centralized device management, policy enforcement, and enhanced security measures.“ June 6, 2023 Stephanie A Tech AdvisorAirlines/Aviation, 10,001+ employeesUsed the software for: 6-12 months. “The re-enrollment process was a bit clunky and the internal app deployment was a little more clunky than with other products.“ March 28, 2024 BK Burim K Systems EngineerInformation Technology and Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Device configuration policies are easy to configure and intuitive. Since we moved our devices to Intune, they have shown the highest level of compliance with our policies and are up to date with the latest patches and applications.“ May 30, 2023 DA Drew A Network and System AdministratorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “The support experience is excruciating and not responsive at all.“ February 27, 2025 Kundan K IT Support SpecialistTelecommunications, 10,001+ employeesUsed the software for: More than 2 years. “This product is awesome specially when you talked about security & user experience.“ July 23, 2024 KS Karan S Cybersecurity engineerAccounting, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “enrollment process is time consuming and complex“ March 6, 2024 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Binny B. Assistant Professor & Researcher Civil Engineering Used the software for: 1-2 years ### "It really enables us with BYOD in mobile devices!" November 17, 2022 5.0 So coming to my personal usage, I am a user and not an administrator for this product implementation at my company, so I come under the target audeince who actually consumes this service. My company allows me to use my corporate email ID in my handheld devices only when I register my device as trusted from company portal (name which is displayed in store listing). I have pleasant experience so far and no cons found. Pros I just love the way it integrates with the native features of Windows operating system. And honestly it is one of the best suited Identity management tool for enterprices. One of the most enhanced privacy controls can be achieved by this Intune Portal, and main point is that stays continuosly patched with latest updates from Microsoft. Not just their leadership or sales, but also support team is amazing for this platform. Cons No cons as of now, I love their service, but as a user I feel little concerned about my data sharing capacity when it is downloaded in the mobile devices. It would be very helpful if admin could share more details on what is being monitored when it is installed. Review Source DF Derek F. IT Non-Profit Organization Management Used the software for: 2+ years ### "Powerful with Light touch" June 13, 2024 5.0 Pros I love the ease of enrollment, with the use of Autopilot we can setup a new computer quickly. Cons The syncing of policies is a bit slow, the targeting of devices is always done by group and you cannot target a specific device for software install or policy just by the device name Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Reason for choosing Microsoft Intune Better integration of products we already use and a light touch and non heavy handed agent Review Source LC Luca C. System Engineer Information Technology and Services Used the software for: 2+ years ### "Powerful but incomplete endpoina manager solution" April 15, 2022 3.0 MEM lets you manage all the devices in the Company. It is usefully to deploy SW and configurations to all platform. The console is not so user friendly and sometimes shows duplicated configurations because of the migrations to new features made by Microsoft: in this case it is not always simple to understand which kind of configurations should be used and when. The console menus are continuously changing and this makes confusion to the customer. The synchronization of the devices is not realtime, even if you click on "Sync" button. Microsoft support is very poor. Pros The solutions can manage all the OSes with full sets of features related to device configurations and security features. Cons The console is not user friendly and changes too much frequently. Reason for choosing Microsoft Intune Because it was integrated in some other Microsoft Bundles. Review Source DV David V. Senior Systems Administrator Government Administration Used the software for: 2+ years ### "Say Goodbye to Chaos: Streamline Your Device Management with Intune" February 13, 2023 4.0 Microsoft Intune is a versatile mobile device management solution that offers numerous advantages for individuals and organizations alike. With its centralized device management, it provides control and ease of use for those on the move, while also addressing security and compliance requirements. Pros As a senior level professional, I aim to simplify deployments and management for both my team and Help Desk administrators. Microsoft Intune provides a centralized platform for IT administrators to manage devices, applications, and data, enabling more efficient monitoring and protection of all organizational devices. Cons The limited customization options for the portal or interface to align with our established environment can be a concern for you. Our environment has a consistent appearance, making it easier for users to identify legitimate resources and avoid scams. Alternatives considered [Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/) Reason for choosing Microsoft Intune The lack of seamless integration with other Microsoft services and the cost-effectiveness as it was included in our Microsoft licensing were the main reasons for our decision to switch from Quest KACE to Microsoft Intune. Review Source JL Josh L. Cybersecurity Engineer Government Administration Used the software for: 1-2 years ### "Overall great management tool" March 30, 2023 4.0 Pros Easy to switch from on prem to a cloud based management. Allowing endpoint control and configuration and monitoring. Everything from controlled software installs to update and user management. Cons There are so many features and uses its easy to get lost in the possibilities. Then trying to find someone who is familiar with the exact parts you want and want to make work together can be tricky. Review Source VR Verified Reviewer CIO Information Technology and Services Used the software for: 1-2 years ### "The best endpoint protection software" December 24, 2022 4.0 Microsoft Intune is a cloud-based enterprise mobility management (EMM) service who helps us managing and securing mobile devices, laptops, applications, and data. Pros Device management: Intune allows you to enroll and manage devices running various operating systems, including iOS, Android, and Windows. You can set policies to ensure that devices are compliant with your organization's security standards, and you can remotely wipe or lock devices if necessary.Application management: Intune allows you to manage the deployment and use of mobile applications in your organization. You can distribute apps to users, set policies to control app access, and track app usage. Cons User experience: Intune's user interface and overall user experience could be made more intuitive and user-friendly.Integration with other tools: Intune could be made to integrate more seamlessly with other tools and systems that organizations use to manage their IT infrastructure and security. Review Source Rachel H. Desktop Support Supervisor Food Production Used the software for: 1-2 years ### "Intune, One Stop Shop MDM Solution" December 11, 2023 5.0 I have recently started to use Intune for more then user and group management. I have been tasked to deploy policies for company iPads for our different departments. I have really enjoyed learning and creating the autopilot policies. After a quick how to video I found on YouTube, I am able to create and deploy the policies quickly and efficiently. Pros Integrates very well with Apple Devices User Management Autopilot Device Management and Tracking Simplify rolling out of devices Ability to remotely wipe devices Easily create Configuration & Compliance Policies Application Deployment Cons Pricing Dashboard customization Steep Learning curve Remote connectivity to devices Reason for choosing Microsoft Intune I was not included in the purchase of the product. Review Source VR Verified Reviewer Tech Advisor Airlines/Aviation Used the software for: 6-12 months ### "Helps keep users connected" March 28, 2024 5.0 We transitioned from a VMWare product to Intune for company phones, mainly iPhones with some iPads included. Pros Intone allows users to have a more seamless experience with their mobile devices. The Microsoft applications on the mobile devices are more aligned with the applications users use on their laptops. The OneDrive access on Apple devices is smoother and easier to use with Intune versus some other MDMs. Cons The re-enrollment process was a bit clunky and the internal app deployment was a little more clunky than with other products. Review Source Reza R. IT Manager Retail Used the software for: 1-2 years ### "Great solution for Professional engineers" February 23, 2023 5.0 Overall, the experience of this product is really convincing and by having the Microsoft business premium license you'll be able to make use of all the features and even Microsoft defender together. Pros This product gives you full control over whatever functionality you need in terms of control and management of your company assets, you can easily customize every aspect with a few clicks. Cons Sometimes creating new configurations requires lots of testing which makes it a little time-consuming but then you're ready to make it auto-pilot. Alternatives considered [Miradore Management Suite](https://www.capterra.com/p/157482/Miradore-Management-Suite/)[Workspace ONE](https://www.capterra.com/p/206931/VMware/) Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 6-12 months ### ""Intune - Awesome Configuration Management tool by Microsoft ."" January 25, 2023 4.0 #It allows us or administrates us to reset the password also.# Manages office 365 app to mobile.#Easy to use and also easy to install.# Great customer support. Pros #Intune provides best security of our data.#Intune ensures or check mobile device compatibility and provides security also we can administrate the mobile phone.#It also helps to keep track of activity. It also don't disturbs by sending notification.#Works seamlessly and so much productive.#No security concern as it is developed and managed by Microsoft. Cons \# We need to install other additional software for its implementation on same device.# One time it made logging in outlook almost possible. After many attempts of uninstall and install the I got setup.#It also interrupts in battery optimization of our phone. Review Source SP Senén P. SysAdmin Primary/Secondary Education Used the software for: 2+ years ### "Intune controla tu parque informatico." March 7, 2023 4.0 En general estoy muy satisfecho y estamos realizando tareas remotas como instalación de apps, drivers, recopilación de infroamción e inventario, aplicando parches de seguridad, administrando actualizaciones de manera muy sencilla y rápida. Anteriormente estas tareas eran costosas y se dilataban mucho en el tiempo. Pros Poder controlar las apps, politicas de seguridad de tus equipos con simplemente tenerlos conectados a internet.Poder facilitar al usuario final la reinstalación del equipo.Administración remota completa.Entrega equipos autoconfigurables. Cons La adaptación de todas las politicas de seguridad se hace tediosa.El cambio de modelo en la mentalidad de las personas y adaptar lo que se hacia antes a este nuevo modelo.Tiene tantas opciones que necesita tiempo y dedicación para poder administrarlo sacando todo el jugo. Alternatives considered [System Center](https://www.capterra.com/p/70929/System-Center/) Reason for choosing Microsoft Intune Porque es con el que mejor se trabajaba en la nube con máquinas Windows. Review Source NMZ Nazar Mohammad Z. IT Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Microsoft Intune review by Nazar Mohammad Ziar Mal" January 12, 2023 5.0 Overall I really like Microsoft Intune, its so useful and easy to learn and manage Pros I really like that Microsoft Intune support apple products and easy device enrolment Cons Technical support take long time to respond Reason for choosing Microsoft Intune because it was cheaper and easy to manage and suit our business needs. Review Source JS Joe S. Director of Technology Education Management Used the software for: 6-12 months ### "New User, forever fan. " January 18, 2024 5.0 Great experience, and would recommend to anyone with many users and devices. Pros Great tool for managing devices and users across our organization. Cons Some updates can take time to appear, which can trickle down sync errors. Review Source Henrique C. Engenheiro Construction Used the software for: I used a free trial ### "Fácil uso" March 8, 2023 5.0 Pros Software com funcionalidade nos vários sistemas operativos (iOS, android e claro windows) Cons Poderiam melhorar a funcionalidade da nuvem. Review Source VR Verified Reviewer IT Systems Administrator Food Production Used the software for: 2+ years ### "Amazing device management solution." April 8, 2026 5.0 Overall, I love this tool. I have a ton of experience using it and have had nothing but positive things come of it. Proud to have the knowledge and expertise of this tool. Pros Where to even start. Microsoft Intune has been one of the best device management solutions I have ever used. With the power of Microsoft's tools at its back, there is little you can't do. While it isn't the easiest to use right off the bad, there is an abundance of resources available to easily accomplish any goals. The vastness of capabilities include devices management, group policies, updates, patches, mobile device management, system restrictions, automations, and even automatic deployments make it beyond powerful. Cons It is a beast! If you do not have experience or knowledge of the tools, navigating and configuring can be challenging. Microsoft offers training and certifications to help. Review Source GL Garcia L. Technology Solutions Manager Printing Used the software for: 2+ years ### "Easy but fully featured mobile management." August 3, 2025 5.0 It has saved us effort and time, offering excellent value by making device and security management a lot easier for our business. Pros Microsoft Intune simplifies user and device management so much, particularly with cloud-based deployment. Patch management is a quiet behind-the-scenes activity that assures me systems are current without requiring minute-by-minute vigilance. The feature set contains everything except the items our employees don't require, and user administration is a snap. Cons Customer support is slow during peak times, and some of the more expensive features took me a while to adjust to. Review Source MB Manny B. Senior Desktop and AV Engineer Education Management Used the software for: 2+ years ### "Intune is the future for Windows MDM solutions" December 13, 2024 4.0 Positive! After an initial learning curve in getting all of our devices registered and enrolled as hybrid-joined, we have now embarked on a project to move all of our old group policies across, and begin leveraging the modern management features such as purely Entra-joined devices. Pros Intune has enabled us to introduce modern management for our fleet of Dell laptops and PCs, along with Android phones. As it was part of our license agreement with Microsoft, it seemed silly not to use it! Cons The rapid development pace is both a pro and a con. New features are enabled monthly, but sometimes the constant change can be difficult to keep up with. Review Source VR Verified Reviewer Sys admin Food & Beverages Used the software for: 1-2 years ### "I get it now" March 18, 2025 4.0 When I first learned to use Intune there was a decent learning curve but once I understood how to work it best for me> I really didn't like the mixed ability to manage inventory because one way required elevated privileges and one way didn't and that caused issues with removing devices Pros its expansiveness and levels of possible organization and tracking Cons when it comes to inventory tracking and management I found more than one way to track them and that caused confusion or tracking inventory numbers to to be off Review Source DA Drew A. Network and System Administrator Hospital & Health Care Used the software for: 2+ years ### "An expensive product that is a nightmare to setup and support" February 27, 2025 1.0 Pros Built-in integration with Microsoft Azure AD. Cons Documentation isn't kept up to date. The support experience is excruciating and not responsive at all. Very few pre-built solutions - almost everything needs to be built from scratch Switched from [SOTI MobiControl](https://www.capterra.com/p/133554/Soti-MobiControl/) Soti was too limited in its feature set. Support from Soti was awful. Review Source aK ajaykumar K. Specialist Information Technology and Services Used the software for: 1-2 years ### "MDM&UEM using Intune" November 29, 2024 4.0 We can manage device and apply policies through intune. Pros it is used to easily handle MDM and UEM device platform such as Android windows ios and mac os Cons license cost and price model are high but if we have E3 and E5 user license we can use no need extra user license. Alternatives considered [Workspace ONE](https://www.capterra.com/p/206931/VMware/) Reason for choosing Microsoft Intune License need to buy separately for workspace one Review Source KH Kyle H. IT Director Warehousing Used the software for: 2+ years ### "Intune the generalized all in one MDM solution" August 6, 2024 4.0 I've deployed Android Tablets for Warehouse management purposes, and iphones/ipads to Windows computers with minimal frustration. Pros I like the fact it's not operating system/device specific. You can manage Windows/Apple/Android/Chromebooks. Desktops/Laptops/Tablets. Cons There's a bit of a learning curve, and enrollment is different depending on which platform you're trying to manage. Tracking license use is not simple. Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[ManageEngine Mobile Device Manager Plus](https://www.capterra.com/p/132201/ManageEngine-Mobile-Device-Manager-Plus/) Reason for choosing Microsoft Intune It's already integrated within our O365 environment, so it takes the headache out of any type of integration needed first. plus it's just an addon to the existing invoice vs a completely separate one. Review Source Kundan K. IT Support Specialist Telecommunications Used the software for: 2+ years ### "Awesome User Experience" July 23, 2024 5.0 Pros This product is awesome specially when you talked about security & user experience. It helps people to do their job remotely Cons Little complication during setup it takes that user doesn't like Review Source JT Jacqueline T. Director of Technology Education Management Used the software for: 2+ years ### "Microsoft Intune for seamless device deployment and management" May 22, 2024 5.0 Our overall experience with Microsoft Intune is extremely positive. We have been a user for four years and have no plans to even consider any other option for deployment and management of our Windows devices. I love that Intune is included in our educational licensing and is not another separate subscription that I have to keep track of. Pros When we realized that we needed a powerful and efficient way to deploy and manage devices amid the Covid crisis with all of our faculty and staff working from home, Intune was the clear winner! We looked at a few other MdM options but they fell short on either price or functionality or both. I love that you can manage everything through the Microsoft Admin portal and deploying devices through Autopilot is a great time saving feature that allows us to put a lot of the mundane tasks back on the user without fear that something will go wrong configuration or security wise. The user also knows they are getting a brand new device because it ships directly to them and they run through the OOBE. Cons We decided to use the Fastrack option for initial deployment of Intune. I did not have the best experience with the Fastrack vendor because of the latency with communication. I can't rate whether or not the Fastrack option would have helped us with the deployment because I went ahead and jumped in on my own. Reason for choosing Microsoft Intune We have a Meraki network so it was a no brainer for us to demo Meraki System Manager. Switched from [FileWave](https://www.capterra.com/p/182010/FileWave-Endpoint-Management/) We originally deployed filewave. The process was not exactly straightforward and the end result left us with a management interface that was not agile enough for us in the new remote work environment we found ourselves in. The support resources for filewave were also a limiting factor after the initial deployment was complete. Review Source BK Burim K. Systems Engineer Information Technology and Services Used the software for: 2+ years ### "An easy, fast and effective way to manage your devices" May 30, 2023 4.0 If you have a Windows environment and want a cloud-based device management solution that is fast and effective than Intune is the one to consider. Creating apps is fast and easy, deploying them is even easier. Device configuration policies are easy to configure and intuitive. Since we moved our devices to Intune, they have shown the highest level of compliance with our policies and are up to date with the latest patches and applications. Pros As opposed to legacy solutions such as SCCM, the only resource required for managing corporate devices is the internet, regardless of the physical location of our Staff. This also made it easier for us to keep those devices up to date with the latest policies, updates and apps. Cons While the solution is great for managing devices, Intune still needs some work in terms of reporting. The amount of reports and the information that can be retreived from them continues to be very limited. For reports, we are forced to still use SCCM. Other than that, we have switched almost everything else to Intune and we are very happy with the results. Reason for choosing Microsoft Intune Since all our devices belong to the Windows environment it made sense for us to stick to native solutions provided by Microsoft. Review Source EC Eduardo C. Sr. Desktop Analyst Renewables & Environment Used the software for: 2+ years ### "Best Microsoft tool to manage all your devices in a single place" April 10, 2023 4.0 We use Intune's Autopilot to seamlessly deploy new computers to our users all over the world with very little user or IT involvement, which is a great change for us because now our IT department has more free time to focus on other more important projects. Pros 1\. Easy to deploy new devices in our organization with Intune's Autopilot2. Self-service support with the Customer Portal app for both macOS and windows3. Easy application deployment for macOS and Windows4. Security Baselines and configuration policy (CSP) deployment for Windows, and configuration profiles for macOS. Cons macOS support for app deployment used to be a pain, but it seems to be working ok now, looks like MS finally fixed it, however they have yet to support .dmg app deployment, only .pkg is supported at the moment. Reason for choosing Microsoft Intune We were already paying for it with our Microsoft E3 licensing. Review Source Similar Products Featured