# DVSAnalytics Workforce Optimization Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DVSAnalytics Workforce Optimization Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/p/230759/DVSAnalytics-Workforce-Optimization --- # DVSAnalytics Workforce Optimization Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) DVSAnalytics Workforce Optimization ## What is DVSAnalytics Workforce Optimization? Cloud-based solution that assists contact centers with workforce optimization, interaction recording, and engagement. DVSAnalytics Encore Workforce Optimization (WFO) solutions offer a variety of options to record customer interactions; gain insight, via analytics, into the content and results of interactions; use those insights for quality management to improve performance, and create staff schedules that allow for achievement of service level objectives, via workforce management software. ## What is DVSAnalytics Workforce Optimization used for? [Screen Recording](https://www.capterra.com/screen-recording-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DVSAnalytics Workforce Optimization?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dvsanalytics.com&name=DVSAnalytics Workforce Optimization) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DVSAnalytics Workforce Optimization 5.0 (1) VS. [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.1 (808) Value For Money 5.0 (1) Value For Money 4.2 (589) Customer Service 5.0 (1) Customer Service 4.3 (627) ## DVSAnalytics Workforce Optimization alternatives Highest Rated [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Snagit](https://www.capterra.com/p/209649/Snagit/) [4.7 (500)](https://www.capterra.com/p/209649/Snagit/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/209649/Snagit/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Annotations 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Highlight content and/or make notations about parts of content Audio Capture 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record audio or import/upload audio files Backup and Recovery 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data Collaboration Tools 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together File Sharing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Multi-Screen Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Simultaneously record webcam and screen DVSAnalytics Workforce Optimization 66 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Record audio or import/upload audio files Create backups and provide methods to recover deleted/lost data Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Identify the number and contact information of a caller before answering the phone Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Designed for call centers Games or game-like elements to track progress and reward accomplishments Track interaction history by documenting conversations for contacts Track and monitor a specific set of keywords Predict labor requirements based on past and present data/trends Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Simultaneously record webcam and screen Identify, track, and respond to negative feedback Record the audio of phone conversations for quality assurance purposes Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Analyze, correct, and monitor speech for transcriptions or recordings Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Record and playback video calls Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[ Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MR Modesto R. Quality Experience Management Leisure, Travel & Tourism ### "DVSAnaliytics Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 Over this is a very good product, it does have its cons however the good outweigh the bad. Pros One of the great features of using Encore is the ability to view screen recording and use multiple filters to be able to locate specific calls. Cons A major con is the constant buffering when reviewing recorded calls, whenever there is a loss of connection to your network the call recording will pause/stop and you will need to re-open the call and start all over again. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)