# DVSAnalytics Workforce Optimization Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about DVSAnalytics Workforce Optimization Software - reviews, pricing plans, popular comparisons to other Call Recording products and more.

Source: https://www.capterra.com/p/230759/DVSAnalytics-Workforce-Optimization

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# 

 DVSAnalytics Workforce Optimization Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

DVSAnalytics Workforce Optimization

## What is DVSAnalytics Workforce Optimization?

Cloud-based solution that assists contact centers with workforce optimization, interaction recording, and engagement. DVSAnalytics Encore Workforce Optimization (WFO) solutions offer a variety of options to record customer interactions; gain insight, via analytics, into the content and results of interactions; use those insights for quality management to improve performance, and create staff schedules that allow for achievement of service level objectives, via workforce management software.

## What is DVSAnalytics Workforce Optimization used for?

[Screen Recording](https://www.capterra.com/screen-recording-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### DVSAnalytics Workforce Optimization

5.0 (1)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

Contact vendor

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.6 (497)

Value For Money

5.0 (1)

Value For Money

4.5 (415)

Customer Service

5.0 (1)

Customer Service

4.4 (291)

## DVSAnalytics Workforce Optimization alternatives

[4.6 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

[Snagit](https://www.capterra.com/p/209649/Snagit/)

[4.7 (497)](https://www.capterra.com/p/209649/Snagit/reviews/)

Starting price

$39.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/209649/Snagit/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Annotations

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Highlight content and/or make notations about parts of content

Audio Capture

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Record audio or import/upload audio files

Backup and Recovery

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create backups and provide methods to recover deleted/lost data

Collaboration Tools

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

File Sharing

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Multi-Screen Recording

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Simultaneously record webcam and screen

DVSAnalytics Workforce Optimization 66 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Agents can view and manage all customer requests and interactions.

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Highlight content and/or make notations about parts of content

Application programming interface that allows for integration with other systems/databases

Record audio or import/upload audio files

Create backups and provide methods to recover deleted/lost data

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Measure campaign influence through collection of keyword tracking and revenue sources

Voice conversion to text

Identify the number and contact information of a caller before answering the phone

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Computer-telephony integration is the use of computers to manage telephone calls

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Track employee schedules, availability, and performance across projects and tasks

Assign working shifts or tasks to employees based on their availability

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Public or private sharing of digital files such as documents, audio/video, images, and more

Designed for call centers

Games or game-like elements to track progress and reward accomplishments

Track interaction history by documenting conversations for contacts

Track and monitor a specific set of keywords

Predict labor requirements based on past and present data/trends

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Simultaneously record webcam and screen

Identify, track, and respond to negative feedback

Record the audio of phone conversations for quality assurance purposes

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Save a screenshot of your desktop as an image

Record and save a video file of what is happening on a computer screen

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Analyze, correct, and monitor speech for transcriptions or recordings

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Record and playback video calls

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Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)[

Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MR

Modesto R.

Quality Experience Management

Leisure, Travel & Tourism

### "DVSAnaliytics Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 6, 2024

Over this is a very good product, it does have its cons however the good outweigh the bad.

Pros

One of the great features of using Encore is the ability to view screen recording and use multiple filters to be able to locate specific calls.

Cons

A major con is the constant buffering when reviewing recorded calls, whenever there is a loss of connection to your network the call recording will pause/stop and you will need to re-open the call and start all over again.

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Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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