--- title: "Airkit Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Airkit Software - reviews, pricing plans, popular comparisons to other IoT products and more." source_url: "https://www.capterra.com/p/230760/Airkit/" page_type: "product" language: "en" --- # Airkit Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Airkit ## What is Airkit? Digital CX Automation platform that helps businesses build end-to-end customer experiences. Fortune 500 and leading brands across every industry use Airkit to drive digital self-service 40x faster for their customers. Use 50+ components and templates pre-built for web, mobile, and voice apps. Snap together your app in minutes with Airkit Studio. Building digital self-service, agent assist, and dynamic digital form experiences has never been easier. ## What is Airkit used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IoT](https://www.capterra.com/iot-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Airkit 5.0 (1) VS. [4.4 (154)](https://www.capterra.com/p/142300/Adobe-Experience-Manager/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 3.9 (152) Value For Money 0.0 (0) Value For Money 3.9 (119) Customer Service 5.0 (1) Customer Service 4.1 (119) ## Airkit alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [Formaloo](https://www.capterra.com/p/235640/Formaloo/) [4.7 (264)](https://www.capterra.com/p/235640/Formaloo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/235640/Formaloo/) [TrackVia](https://www.capterra.com/p/134095/TrackVia/) [4.6 (51)](https://www.capterra.com/p/134095/TrackVia/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134095/TrackVia/) ## FAQs about Airkit Overview ### What company size and specific industries is Airkit built for? Airkit is designed for enterprise engineering teams that need to scale projects without adding headcount. It is built for large organizations in industries such as insurance, banking, and eCommerce, and it can also fit similar enterprise environments with complex development demands. Features and Usability ### What are the key features of Airkit? Airkit offers chatbot and generative AI features for customer interactions, along with eCommerce management. Its platform also includes configurable workflow, graphical workflow editor, forms management, and workflow management. Additional capabilities cover API access, integrations management, custom development, access controls/permissions, audit trail, reporting and analytics, and mobile access. Integrations ### Which third-party tools and platforms does Airkit integrate with? Airkit integrates with Salesforce.org Nonprofit Cloud, Stripe, and Zendesk Suite. These native connections cover CRM, payments, and customer support workflows, giving teams a focused set of third-party tools for managing customer interactions and transactions. Getting Started and Support ### What training and onboarding options does Airkit offer? Airkit provides documentation and videos for training and onboarding. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that teams can review at their own pace. These formats support self-paced learning and guided review of product functions. Getting Started and Support ### What customer support options does Airkit offer? Airkit provides email/help desk, a knowledge base, and phone support. No reviewer feedback is available here to assess response times or support quality, so the support experience cannot be characterized further from the catalog data alone. ## Features AI summary Based on 251 IoT reviews Not all IoT platforms cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Data Visualization** (**42%** of reviewers rated this feature as critical) - **Connectivity Management** (**42%**) - **Real-Time Monitoring** (**54%**) Airkit supports **Data Visualization** and **Real-Time Monitoring**, providing teams with visibility into device data and current system activity. While the system lacks **Connectivity Management**, it does offer other highly rated capabilities, including **Third-Party Integrations** (**49%**) and **Access Controls/Permissions** (**43%**). These features help businesses connect IoT data with other systems and manage user access more effectively, allowing teams to monitor operations and maintain better control across connected environments. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Application Management Track, manage and store the applications of potential future members, customers or candidates Audit Trail A record of all activities within the system, including user access, changes made, etc. Calendar Management Track and manage schedules and meetings via an integrated calendar Airkit 41 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Custom Development: Development of custom software, web apps, mobile apps, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Aggregation and Publishing: Assemble data from multiple sources - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Deployment Management: Manage the processes involved when making the application ready for use - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Integrations Management: Identify which applications need to exchange data and enable these data connections - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web/Mobile App Development: Create/edit commerce applications for mobile devices and/or web - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing ### Starting price Free trial available ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent FM Francisco M. Senior Manager Information Technology and Services ### "It has been a delightful experience to work with Airkit" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2021 The overall experience is very good and we have been promoting it's adoption. It's easy to use / implement and the support we get from Airkit is excellent. Pros The product is simple to use, with quick development timmings and a highly dedicated product team support. The final product is highly acceptable by end users wich make it easy it's adoption. Cons Airkit is maturing, and still there are some features missing, like integration with google analytics. Alternatives considered [Appian](https://www.capterra.com/p/149795/Appian/) Reasons for choosing Airkit Due to easy of use, engagement of support team and it's very easy to do business with airkit. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.