--- title: "Zoho Commerce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoho Commerce Software - reviews, pricing plans, popular comparisons to other Headless eCommerce products and more." source_url: "https://www.capterra.com/p/230854/Zoho-Commerce/" page_type: "product" language: "en" --- # Zoho Commerce Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoho Commerce ## What is Zoho Commerce? Zoho Commerce is a powerful ecommerce platform that helps businesses build, manage, and scale online stores with complete operational control. Create fully branded, mobile-responsive storefronts using a no-code site builder, manage products and inventory, process orders and payments, and configure shipping and taxes—all from one centralized dashboard. Unlike plugin-dependent platforms, Zoho Commerce includes everything you need out of the box. It runs on Zoho’s reliable cloud infrastructure with free hosting and SSL, offers 0% transaction fees to help protect margins, and includes enterprise-grade security and privacy by design. Zoho Commerce also connects ecommerce with the rest of your business through native integrations with inventory, accounting, CRM, marketing, and customer support to give teams end-to-end visibility and scalability without added complexity. It’s built for businesses that want flexibility, control, and predictable growth. ## What is Zoho Commerce used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Small Business eCommerce](https://www.capterra.com/small-business-ecommerce-software/)[Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/) Overall rating Based on 59 user reviews Reviews sentiment Positive 78% Neutral 22% Negative 0% Starting price $15 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoho Commerce?[Manage this product listing](https://www.g2.com/products/zoho-commerce/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoho Commerce 4.3 (59) VS. [### Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10,787)](https://www.capterra.com/p/169007/Wix/reviews/) Starting Price $15 Flat Rate, Per Month Starting Price $17 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (59) Ease Of Use 4.5 (10,734) Value For Money 4.2 (53) Value For Money 4.3 (8,535) Customer Service 4.1 (55) Customer Service 4.2 (7,689) ## Zoho Commerce alternatives Highest Rated [ClickSites](https://www.capterra.com/p/10024383/ClickSites/) [4.9 (437)](https://www.capterra.com/p/10024383/ClickSites/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10024383/ClickSites/) [WordPress](https://www.capterra.com/p/131687/WordPress/) [4.6 (14,998)](https://www.capterra.com/p/131687/WordPress/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131687/WordPress/) [Squarespace](https://www.capterra.com/p/143461/Squarespace/) [4.6 (3,427)](https://www.capterra.com/p/143461/Squarespace/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/143461/Squarespace/) [Divi](https://www.capterra.com/p/201958/Divi/) [4.8 (1,159)](https://www.capterra.com/p/201958/Divi/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201958/Divi/) [View all alternatives](https://www.capterra.com/p/230854/Zoho-Commerce/alternatives/) ## FAQs about Zoho Commerce Overview ### Which roles and teams benefit most from Zoho Commerce? Zoho Commerce is most used by business owners, founders, CEOs, and directors who need to launch online stores, manage products, and oversee sales performance. Web developers, IT administrators, and integrators benefit from customizing storefronts and connecting systems, while marketing and design teams support branding, promotions, and customer-facing shopping experiences. Answer based on 59 reviews Overview ### What company size and industries is Zoho Commerce built for? Zoho Commerce is built mainly for small businesses, which make up 97% of reviewers, with retail leading at 17%. It serves budding entrepreneurs, ecommerce startups, and mid-sized businesses as well, with additional use in electrical/electronic manufacturing and apparel and fashion at 8% each, primarily for ecommerce. Answer based on 59 reviews Features and Usability ### What are the key features of Zoho Commerce? Zoho Commerce includes core eCommerce tools like online store builder, drag-and-drop website creation, shopping cart, order processing, payment gateway integration, and inventory tracking. Key differentiators include integrations with Zoho Books, Zoho Inventory, and Zoho CRM, plus customizable templates, customer accounts, shipping management, and reporting dashboards. Answer based on 23 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoho Commerce starts at $15/month for Starter, with Professional at 49/month and Premium at 109/month; a free trial is available. Starter and Premium include 0% transaction fees, while Professional adds 0.75% above $5,000 monthly. Reviewers call it cost-effective, but note Premium-only price lists, missing multi-currency pricing, and pricey add-ons. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does Zoho Commerce integrate with? Zoho Commerce integrates with Zoho Books, Zoho Inventory, Zoho CRM, Zoho SalesIQ, Razorpay, PayPal, Google Analytics 360, and Shiprocket. It supports over 20 integrations overall, spanning accounting, inventory, payments, analytics, shipping, email marketing, and other Zoho apps such as Zoho Campaigns and Zoho Flow. Answer based on 28 reviews Getting Started and Support ### What training and onboarding options does Zoho Commerce offer? Zoho Commerce provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference material for setup, feature review, and ongoing learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does Zoho Commerce offer, and how do users rate the experience? Zoho Commerce offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as cooperative, quick, and helpful during setup, but some report slow replies, difficulty reaching staff, inconsistent product knowledge, unresolved issues, and limits around chat availability and weekend coverage. Answer based on 23 reviews Features and Usability ### What features does Zoho Commerce include for online stores? Zoho Commerce covers core ecommerce needs with store building, inventory, orders, payments, shipping, and reporting. Small business teams and nontechnical users often find the feature set practical, especially with Zoho app integrations, though some merchants want better promotions, bulk image uploads, product filters, and more flexible design or API options. Answer based on 22 reviews Features and Usability ### How easy is it to build a website with Zoho Commerce? Zoho Commerce makes website setup straightforward for beginners with drag-and-drop tools, templates, and simple app integrations. Small and midsize businesses often launch stores quickly without coding, but some teams find the themes basic, want more checkout and design control, and run into limits with advanced customization for larger or more polished storefronts. Answer based on 21 reviews ## Features AI summary Based on 8,724 Headless eCommerce reviews Capterra data shows that buyers of eCommerce software rank the following features as their top priorities: - **Website Management** (**47%** of reviewers rated this feature as critical) - **Data Security** (**56%**) - **Order Management** (**48%**) Zoho Commerce supports all three features that reviewers rate most highly: **Website Management**, **Data Security**, and **Order Management**. Together, these capabilities help businesses run online storefronts more efficiently, protect customer and transaction data, and handle orders accurately from purchase through fulfillment, allowing teams to manage day-to-day commerce operations with more control and confidence. Data Security 4.6 (27) 44.44% of 27 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Order Management 4.5 (27) 40.74% of 27 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Mobile Access 4.1 (26) 34.62% of 26 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Shopping Cart 4.5 (28) 28.57% of 28 reviewers that rated this feature as important or highly important Checkout of online store Inventory Management 4.3 (27) 25.93% of 27 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Website Management 4.3 (37) 35.14% of 37 reviewers that rated this feature as important or highly important Built-in website builder or integration with third-party site Zoho Commerce 99 features ### All Features - Abandoned Cart Saver: Built-in tool that sends an email invitation to customers who have added an item to their cart but left before completing checkout - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Creation: Create catalogs of products and/or services - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Categorization/Grouping: Organize and group data or items based on various criteria - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Custom Domains: Create branded link campaigns or short links with one or multiple custom domains. - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - For Small Businesses: Designed for small businesses - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Image Library: Store and manage images - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitting: Group and package individual but related items as one package set - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Layout & Design: Configure publication's layout before publishing - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketplace Integration: Integration with third-party marketplace software - Media Library: Collection of images, videos and other digital content that can be used - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Online Catalog: An online catalog of inventory that customers can view - Online Store Builder: Includes functionalities for creating custom eCommerce websites - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Payment Options: Offers multiple online payment options such as credit card, Paypal, gift cards, mobile payments, and more - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Product Configurator: Customize the specifications of a finished product to meet the particular needs of a customer - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Reviews Management: Track and monitor reviews of products or services - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Serial Number Tracking: Track and assign specific serial numbers to products - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - SKU/UPC Codes: Internal and external product tracking codes - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Warehouse Management: Manage and track operations and inventory within warehouses - Website Hosting: Publishing and managing websites across the internet. - Website Management: Built-in website builder or integration with third-party site - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (59) 3.9 Based on 59 reviews ## Pricing Value for money 4.2 (53) Free Trial [View pricing plan details](https://www.capterra.com/p/230854/Zoho-Commerce/pricing/) Starter $15.00 Flat Rate,Per Month It includes: - 0% transaction fee - Up to 10 Campaign Pages - 2000 Customer Accounts - Free Hosting With SSL - Free Themes - Unlimited Bandwidth - Responsive Website Builder - Product Filters - SEO tools - Blogs - Newsletter Subscriptions - Basic Coupons - Buy Now button - Product Reviews and Ratings - Meta Pixel advertising - SMS/WhatsApp updates - Google advertising - Product cataloging - Order management - Inventory management - Payments & Shipping - Analytics & Reporting - Service items - Returns - Abandoned cart management Professional $49.00 Flat Rate,Per Month It includes: - Everything in Starter + - Up to 200 Campaign Pages - Unmetered Customer Accounts - Wishlist & Save For Later - Multi-currency Checkout - Loyalty program - Automatic discounts - Social selling - Advanced Coupons - Assembly/ Kit items - Digital Downloads - Live Shipping Rates - Member-only access - Advanced Traffic & Fraud Analytics - Custom Product Fields - Workflow Automation & API Premium $109.00 Flat Rate,Per Month It includes: - Everything in Starter and Professional + - 0% transaction fee - Up to 500 Campaign Pages - Price List - 3 Inventory locations - Request for Quote - Custom modules - Serial number and Batch tracking - Credit Limit for B2B customers - Product recommendations rules - Free expert onboarding assistance - Advanced Automation & API Value for money 4.2 (53) 4.2 Based on 53 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/)[ Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[ Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/)[ Zoho Analytics](https://www.capterra.com/p/129749/Zoho-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (55) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (55) 4.1 Based on 55 reviews ## User reviews Overall rating 4.3 Based on 59 reviews Filter by rating 5(32) 4(14) 3(13) 2(0) 1(0) Mentioned topic Sorted by most recent Deeppak G. CEO Education Management ### "Innow8's Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 April 15, 2026 Overall, the experience with Zoho Commerce has been good, especially in terms of integrations and ease of management. However, there is still room for improvement. Key features such as a streamlined quotation creation process and allowing customers to directly download PDFs should be added. Expanding shipping integrations (e.g., Blue Dart) would also enhance functionality. Additionally, implementing mandatory SKU generation with auto-numbering in sequence would improve inventory management. Some features, like the Zoho Slider, require better stability, and the platform would benefit from more modern and flexible theme options. Pros Zoho Commerce seamlessly integrates with Zoho Books and Zoho CRM, along with multiple shipping options, creating a unified ecosystem for business operations. It also offers its own built-in payment solution, eliminating the need for third-party tools. All these features come together as a one-click solution, simplifying processes and saving time. With everything accessible through a single dashboard, even the CEO can easily monitor and manage the entire business—this is the true beauty of Zoho. Cons We have repeatedly requested the Zoho team to develop a simpler and more efficient Quote workflow—specifically enabling easy quotation creation and allowing customers to directly download PDFs—which is essential for businesses like ours where we handle a high volume of large, customized quotations. However, despite multiple follow-ups, this requirement has not yet been addressed by the development team, making the quoting process less streamlined than expected. Additionally, features like mandatory SKU creation with auto-generated sequential numbering are still missing, which creates challenges in maintaining proper product organization and inventory consistency. Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) [Shopify](https://www.capterra.com/p/83891/Shopify/) We wanted direct integration with Zoho Books Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing Zoho Commerce We wanted direct integration with Zoho Books Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RR Ricardo R. Marketing Consumer Goods ### "Great way to diversify your website hosting portfolio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 6, 2024 Pros I was able to make a website easily as other places to build stores online. I can rely on zoho when others are giving me issues. Cons I would get a 404 page sometimes when trying to add things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Mirembe K. Graphic designer Graphic Design ### "Shopping cart " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2023 Zoho commerce allows user to create customers dashboard. Pros Has all tools for building a well developed website for e-commerce website and allows integration with payment methods and making pricing carts for products. Cons Data analysis for online small business is easily done with this site hence few integrations are done in managing orders Switched from [Zoho Inventory](https://www.capterra.com/p/146241/Zoho-Inventory/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Joe H. eCommerce Manager Retail ### "The most basic Features of an ecommerce platform are "extras"" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 6, 2023 I investigated this for a client. However, it became very evident that if you want anything that resembles a professional eCommerce site, you don't want to use this. The most simple feature of an ecommerce website is to be able to filter your products. To do this on Zoho Commerce, they will want €150 a month to have this.Their API is very restrictive also to prevent you from using a third party e-commerce platform with their inventory platform, i.e you can only import one image Pros Easy to Setup for a total beginner looking for a VERY basic ecommerce platform Cons Basic ecommerce features are Extra i.e filters Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP Ricardo P. CEO Entertainment ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 17, 2023 Pros The mobile app which is very great to use Cons the software which sis very great to use Reasons for choosing Zoho Commerce because i have other zoho products Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD ashish D. Sale Ecommerce Electrical/Electronic Manufacturing ### "Zoho commerce mein user friendly anyone can use easily" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 17, 2023 Pros simplicity other mostly similar site making complicated Cons If problem will come please resolve faster Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Ashish L. Co-Founder Retail ### "One Single Software to Manage it ALL" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 8, 2023 Overall experience (tech system, features, security, integrations, support) has been quite good. Also, Zoho Commerce need to have a dedicated customer care toll free call facility as well as real time chat facility like their other products. Zoho Commerce is a customer facing software (unlike Books) hence it becomes critical to get support from Zoho team. Pros Zoho Commerce has a tight integration with corresponding backend systems like Books, Inventory, SalesIQ, CRM etc which means that it becomes very easy to manage the after sales actions like order & inventory management, accounts, customer relationship etc. Cons Most critical missing feature is bulk upload of product images and specifications. It takes a LOT of time to bulk upload products via excel and then map each variant manually to image in GUI. Switched from [Zencommerce](https://www.capterra.com/p/202602/Zencommerce/) It was just a front facing online portal. After getting the order, we had to do all the subsequent actions using different systems / excel. Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/) Reasons for choosing Zoho Commerce Pricing, customer support, focus on India, product features and future roadmap made me realize that Zoho would be better for my business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mansi M. Software Engineer Computer Software ### "One of the best suite that contains end-to-end tools to manage ecommerce business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2023 Pros I like the best that it contains various tools like building a website, managing orders, tracking the entire inventory, processing payments, and working to ship. Moreover, it has additional tools that help me build the brand of my e-commerce business like marketing, branding, and website management, and even generating reports to help me analyze my entire customer data, order data, and click statistics. Cons No cons identified so far. I like how it allows me to integrate with different sectors of tools like shipping carrier, payment gateway, marketing, analytics and much more. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Samrita P. Partner Apparel & Fashion ### "Best Ecommerce platforms for Small Biz startups" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 17, 2022 Pros Customer support, Value of money , Website speed Cons Invoicing only possible in Base currency Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HK Hamza K. President Electrical/Electronic Manufacturing ### "Zoho Commerce Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 5/10 October 17, 2022 Neutral, i like most of what zoho commerce offers, but we dont see it evolving versus the competition, i