# Total Synergy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Total Synergy the right Professional Services Automation solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23086/Synergy-AEC/reviews --- Total Synergy 4.5 (33) [View alternatives](https://www.capterra.com/p/23086/Synergy-AEC/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Total Synergy Ease of use 4.1 Customer Service 4.7 ## Pros and Cons in Reviews TF Tate F IT - Finance AssistantCivil Engineering, 51 - 200 employeesUsed the software for: More than 2 years. “I appreciate the strong customer support and project management layout“ November 27, 2023 NW Nicole W Director Architecture & Planning, 2 - 10 employeesUsed the software for: More than 2 years. “At times it can very frustrating to use, if for example the functionality or customization is lacking. “ August 28, 2023 NW Nicole W Director Architecture & Planning, 2 - 10 employeesUsed the software for: More than 2 years. “Some of the features are lacking or clunky to use.“ August 28, 2023 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KN Keren N. Office Manager Architecture & Planning Used the software for: Less than 6 months ### "Highly Recommend" July 15, 2025 5.0 Has been relatively easy transitioning over to Total Synergy - happy with all the features of the software. Pros Total Synergy has proven to be easy to learn as a novice to Project Managment Software. Highly Recommend. Cons The most time consuming aspect of intergrating Total Synergy into our Office has been the initial Data Imports. Review Source FI Fathima I. Architectural Technician Architecture & Planning Used the software for: 2+ years ### "Overall Good one for the team" January 12, 2025 5.0 Pros Project Management, Tasks, Chats, Timeline, Transmittal & Timesheets Cons Uploading files some times a bit hassle. Review Source BP Barnaby P. Graduate Fire Engineer Construction Used the software for: Less than 6 months ### "Suggested Timesheet Improvements" June 15, 2023 4.0 Pros It is useful to track work and assess workload of the team. Cons \- The timer option in the time sheets has the potential to be much more useful. The timer could directly fill in the time sheet, in addition to what is already in that task to that dat. Then the timer would be a much more useful function (at least the option for this to be the case).- In the time sheets, there should be the option to copy and paste tasks (not the times) from previous weeks, to save having to fill it in each week when the project is ongoing. There should also be the option to copy and paste the tasks on the same week to be able to make minor changes, so one does not need to fill it in from the top down each time. These can be applied to both the time sheets and the expenses. Review Source HK Harry K. Managing Director Construction Used the software for: 1-2 years ### "Highly recommended platform for Project Management" October 7, 2024 5.0 Very smooth, very easy day to day. Customer care is also great when required. Pros Ability to manage our team resourcing and project financials as well as link into our main accounting software Cons ability to have separate task inputs into the same timesheet line item without duplicating the line item Review Source KB Kirsty B. Office Manager Civil Engineering Used the software for: Less than 6 months ### "Synergy - Making work life easier" July 23, 2024 4.0 The move to Synergy has been positive - we are seeing gains every day with the efficiencies it enables. There is so much still to learn - but working with a live platform now makes more sense with our own data. Pros Ease of use User interface "Blue" answers most queries within moments Customer service members provide great support and resolutions to issues and questions Project Mnagers are able to see project performance with clarity and ease Cons Merging was not easy Support around uploads was not enough Review Source NW Nicole W. Director Architecture & Planning Used the software for: 2+ years ### "6 years in to our Synergy experince " August 28, 2023 4.0 We are six years in and have not found an alternative that is comparable for our architectural business needs. At times it can very frustrating to use, if for example the functionality or customization is lacking. That said synergy has changed and developed with our business over that time. Pros Ability to plan and track all our projects in place. Cons Some of the features are lacking or clunky to use. Reason for choosing Total Synergy It was designed for architectural practices and could integrate with our existing accounting software. Review Source TC Tresca C. Practice Manager Architecture & Planning Used the software for: 6-12 months ### ""Real Time" Accurate Project Data" June 1, 2023 4.0 We can schedule and revenue in one system, slowly ridding the business of unnecessary spreadsheets. We can constantly improve and deepen our use of the system AND are supported to do so by our customer support team. Pros We love that TS Synchs with our Financial System, this saves the business countless hours in double handling, so much more efficient and accurate. We love the UI, it's so user friendly and also that it's possible to have multiple screens open at once. Cons Reporting is fiddly, but then it is in every system that is managing so much data. Takes time to get it right but, will all the fantastic real time support, this is completely achievable. Reason for choosing Total Synergy Local, specifically designed for A&E, customer at the centre of the product, continuously improving. Review Source TR Tim R. Principal Architect Architecture & Planning Used the software for: 2+ years ### "The More we use it the better it is." November 27, 2023 5.0 getting my head around the online version finally after many years using the old version. Pros As we explore its feature we are finding more and more benefits. Cons Some of the parts are a little clunky with the editing around forecasting and scheduling Review Source RP Renee P. Business Support Manager Architecture & Planning Used the software for: 2+ years ### "Highly Recommend" May 17, 2023 5.0 Pros Synergy is very user friendly, the ease of the financial management of projects is a very positive feature. The dashboard is informative at a glance and the analytics side of the program is useful for Directors and Administrators. Cons There isn't currently a function to include billing entities under a parent company, however I am hoping this is on the list for a future Synergy roll out. Reason for choosing Total Synergy We did a cost comparison as we were approached by Deltek and as a result of being long time synergy users, we decided to stay. We are very happy we did. Review Source RP Richa P. Business Ops Manager Civil Engineering Used the software for: 1-2 years ### "A great tool for Project and Business Management" March 16, 2023 5.0 very satisfied, does what we bought it for. Pros Reports and ease of use (great GUI). Various tools and dashboard make it easy to get a snapshot of the whole business or your own projects, which is very useful. Timesheets management is much easier than some other products as well. Cons some bugs here and there, also add-on modules are a bit expensive Reason for choosing Total Synergy I liked the GUI and easy to use tools and reporting system of TS, the price was in the average range as well. Review Source GK Griffin K. Town Planner Environmental Services Used the software for: Less than 6 months ### "Total Synergy" January 30, 2024 4.0 Pros Its ability to monitor and track multiple different projects across all their differing stages of completion. Cons Only used Synergy for a short amount of time so no negatives so far. Review Source AA Aimie A. Finance and Quality Assurance Manager Construction Used the software for: 1-2 years ### "Positive Experience - Transform your Business with Total Synergy" October 22, 2025 5.0 Excellent. You can’t fault the customer service, the product, the developments and overall experience of the software Total Synergy has developed. Pros From the moment of signing the dotted line to been on boarded and beyond, the service that is provided is outstanding. For businesses, Total Synergy is able to transform the way a business reviews and analyses data. Cons There are some features that require some development however for the most part, it is a great software. Reports would be one area that could use some attention. Review Source ML Maren L. Manager Food & Beverages Used the software for: 1-2 years ### "Amazing company" November 7, 2025 5.0 Service rep was amazing and teaching and guiding us how to teach our team members and ourselves how to use it Pros Very helpful in learning how to use it and what steps to take to make it more efficient very easy steps to follow Cons That we don't use it more often would like to be able to incorporate it more into what we do but for what we do it was an amazing experience Review Source SP Stacey P. Practice Administrator Architecture & Planning Used the software for: 6-12 months ### "Seven months in to Synergy" January 20, 2025 4.0 Overall - happy. When we have a problem, someone can normally resolve it or tell us that what we want isn't possible - while frustrating, it's at least good to know that it's impossible (at this stage!) Pros Everything in one place - projects, timesheets Cons The setup was very expensive, so we did it ourselves but there are some issues we've found from our inexperience at setup Switched from [BQE CORE Suite](https://www.capterra.com/p/141096/BQE-Software/) It wasn't being used as effectively as we could have and found that Synergy offered everything we wanted. Review Source AD Andrew D. Director Civil Engineering Used the software for: 2+ years ### "Synergy makes Engineers' lives easier. I'm a fan." January 16, 2025 5.0 I've been using Synergy for over 20 years! I can't imagine doing business without it. It simplifies so much of the business admin, as well as the daily project management and project admin. Pros The software takes care of so many aspects of our business. Client details; timesheet keeping; financial controls; database; project budgets; invoicing; correspondence and templates; and - super importantly - allowing us to check how we're going with each project. It's a daily health check and keeps the practice's engine running. Cons The cloud-based web app is super convenient and means you can run the practice from any browser. However, some of the features are not as intuitive or run a little clunky compared to the original desktop app that we use to use before the cloud version came along. Review Source FM Fiona M. Director Construction Used the software for: 1-2 years ### "Synergy Is Great but Be Prepared. " May 18, 2025 5.0 Overall synergy is incredibly useful and detailed and it has made a huge difference to tracking, reporting and cost management Pros Synergy is very detailed in the amount of data you can capture for complex project management. Cons Huge learning curve and incredibly complex system which took a long time to get the hang of, even for a smaller business. Review Source BR Bridie R. Head of Operations Construction Used the software for: 1-2 years ### "How I utilise Total Synergy as Head of Operations at Factor PM - project and design management partners" October 7, 2024 5.0 My overall experience with Total Synergy has been positive, especially in the areas of accounts, invoicing, and timesheet management. The platform's intuitive design makes it easy to track and manage invoicing, ensuring that everything is accurately billed and nothing is overlooked. The timesheet functionality is streamlined, which helps with maintaining clear records of team hours, making it simple to monitor productivity and ensure proper allocation of resources. The ability to link time entries to specific projects and tasks adds another layer of precision to project accounting, and the software’s integration of these financial features ensures that project budgets and costs are kept in check. Overall, it’s been a highly efficient tool for keeping the administrative side of projects under control. Pros Total Synergy is a powerful tool that really stands out for its comprehensive project management features tailored specifically for the architecture, engineering, and construction (AEC) industry. What I like best about it is how seamlessly it integrates project planning, resource management, and financial tracking into one platform. This ensures a smooth workflow and enables efficient coordination across teams. Its ability to handle complex billing structures, track time and costs accurately, and provide clear reporting is crucial for staying on top of both project progress and profitability. The cloud-based collaboration also makes it easier to manage projects from anywhere, ensuring transparency and control at every stage. Cons What I like least about Total Synergy, specifically on the accounting side, is the occasional difficulty with syncing it to MYOB AccountRight. While Total Synergy offers robust features for managing accounts and invoicing, the integration with MYOB isn't always seamless. At times, I've experienced issues where the sync doesn't work as expected, leading to discrepancies between the two systems. This can cause delays in reconciling accounts and managing financial records, adding extra time and effort to ensure everything is aligned correctly. Improving this integration would significantly enhance the overall efficiency of managing accounts. Review Source TM Tim M. Director Construction Used the software for: Less than 6 months ### "Synergy has greatly improved the setup of my engineering consultancy business" August 5, 2024 5.0 My experience has been really positive and I have been very impressed with how well it has suited my needs. The support and assistance from the support team has been terrific and definitely added to my experience. Having being used to various combinations of management tools in my previous roles, so far it seems Synergy does all that is required without need for additional work-arounds. After launching my business and starting with Synergy, I have spent far more time working on projects than setting up back-end PM tools thanks to Synergy. Pros The user interface and, as importantly, the workflows through all aspects of Synergy are clear and intuitive. As founder of a new consultancy, I have found Synergy to capably deal with all aspects of project delivery and performance without need for excessive customisation or use of other tools - this was a nice surprise! Cons It feels like Synergy is getting near to a point where there is almost too much function/feature available from the outset. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/)[Oracle Aconex](https://www.capterra.com/p/220249/Oracle-Aconex/)[Newforma Project Center](https://www.capterra.com/p/213641/ConstructEx/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Total Synergy Positive feedback from other business owners and former colleagues Review Source ND Nicole D. Administration Civil Engineering Used the software for: 2+ years ### "Syn'ease'rgy" June 7, 2024 4.0 quick, easy, efficient. Layout is simple. Enjoyable to use. Pros Ease in creating, assigning colleges and invoicing project. Syncing straight away to Xero for multiply access for clients to pay. Cons Having to go into a project to change the status, should be on the project dashboard, and click on the 3 dots with a dropdown option. Alternatives considered [Abtrac](https://www.capterra.com/p/151407/Abtrac/) Reason for choosing Total Synergy Layout and simple to use, great support when needed. Review Source Sarah M. Controller Architecture & Planning Used the software for: 2+ years ### "A solid option for your growing business" November 2, 2023 4.0 Synergy allows us to track our time more effectively and handle client requests with greater speed. Pros The ability to see exactly what time and bills are assigned to each invoice is amazing, and really helped the architects understand what my accounting department does. Cons The integration with QuickBooks in the US needs some work. This remains a pain point for us. Bills have to be entered twice, and that's time we can't use for something better. Alternatives considered [Deltek Ajera](https://www.capterra.com/p/82750/Deltek-Ajera/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ArchiOffice](https://www.capterra.com/p/233317/ArchiOffice/) Reason for choosing Total Synergy A sleek look and feel made the architects happy to use it, which is half the battle! Review Source AK Ari K. Principal Architect Architecture & Planning Used the software for: 2+ years ### "An efficient program for businesses of all sizes" July 11, 2023 5.0 Overall very happy. Pros Before I set up my business I had discussed program integration with my accountant in order to create a seemless process for both parties. This allows my tracking to be transparent which in turn allows the accounting side to work in unison without fault. This is what I like most about Synergy. No fuss. Cons As it is a one-stop shop for a business, from workflow management to business management, it can take some getting used to as there are quite a few moving pieces. But once you get a hang of it you can't really do without it. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Monograph](https://www.capterra.com/p/178124/Monograph/) Reason for choosing Total Synergy Its integration with Xero and because my accountant seemed to understand it aswell. Review Source AN Anne N. Accounts Civil Engineering Used the software for: 2+ years ### "Its getting there" March 15, 2023 4.0 Not bad. As a long term user that moved from V4 Desktop in Sept 2022, there are still things to learn. Some features are good, some need work Pros The ability to invoice directly from Synergy, picking up WIP and being able to either bill the WIP as is or allocate a fixed cost Cons The invoicing bookmarks need work and the ability to customise a lot more Review Source TF Tate F. IT - Finance Assistant Civil Engineering Used the software for: 2+ years ### "Very handy project management" November 27, 2023 4.0 Pros I appreciate the strong customer support and project management layout Cons Document template accessibility, really should be easier to use for Users, as well as edit for Admins Reason for choosing Total Synergy Pricing, existing Synergy v4 infrastructure Review Source SM Swapnil M. Architect Architecture & Planning Used the software for: 6-12 months ### "Great tool for managing multiple projects and people in a team!" July 11, 2023 5.0 The overall experience is great as it provides great value compared to some pricier products used by us in the past. Pros The timesheet adding, project information including contacts and ability to share documents directly from one platform is very helpful. Cons I think some PIM tasks like email filing and searching folders should be incorporated into this package as done by Deltek. Review Source JA Jamila A. Executive Assistant Civil Engineering Used the software for: 2+ years ### "Jam's Review" November 6, 2023 4.0 Pros Customizability, Functionality and Flexibility Cons Complexity and Unfriendly User-interface Review Source Similar Products Featured ## Related categories [Project Management](https://www.capterra.com/project-management-software/)[Professional Services Automation](https://www.capterra.com/professional-services-automation-software/)[Project Tracking](https://www.capterra.com/project-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.