# Identifix Shop Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Identifix Shop Manager the right Auto Repair solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230863/Identifix/reviews --- Identifix Shop Manager 4.2 (56) [View alternatives](https://www.capterra.com/p/230863/Identifix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 22nd, 2026 # Reviews of Identifix Shop Manager Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews AW Artisha W RepresentativeAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “With On Demand from Identifix, you have access to an extensive selection of customizable coupons, complete with critical disclaimers and expiration dates to draw consumers to your shop and keep your offers front and center of your customers.“ December 18, 2025 TW Tyler W mechanicAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “They make cancling a subscription a hassle so that you might keep paying it.“ May 13, 2025 David D DriverTransportation/Trucking/Railroad, Self-employedUsed the software for: I used a free trial. “It feels straightforward to set up, accurate in pulling the fields you need, and especially useful if you want to save time on manual data entry or connect the results to tools you already use.“ December 3, 2025 AE Amany E Infrastructure ManagerOil & Energy, 51 - 200 employeesUsed the software for: Less than 6 months. “I’ve found that there is a problem with the reporting process.“ April 16, 2025 AG Anthony G Wholesale parts sales mgrAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “Reliable product that is fairly priced in this field and used by us and many others that do volume repair work“ June 26, 2026 Jesse E Owner - Master MechanicAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “I dont think like that it doesn't come with a real time diagnostic aystem“ March 30, 2024 KK Kyle K General ManagerAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “While not using Identifix for a very extended period of time (less than 6 months), our service department was very impressed with the product.“ December 1, 2023 fz fred z OwnerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “The sight is practically worthless“ February 22, 2024 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jesse E. Owner - Master Mechanic Automotive Used the software for: 2+ years ### "Good software " March 30, 2024 5.0 Pros I like rhat you can use any device to login to it Cons I dont think like that it doesn't come with a real time diagnostic aystem Review Source CP Chris P. Owner Automotive Used the software for: 2+ years ### "One valuable tool " August 26, 2021 5.0 Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues outweighs the cost of the subscription. Pros Identifix directhit is very easy to use. It is a great tool to help diagnose problems. With all the user submitted data it can be very helpful. Cons Navigating the service manuals section can be not as easy to navigate compared to other products. Not a deal breaker Alternatives considered [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Identifix Shop Manager The database of user submissions is vastly larger than other products Review Source GU GENE U. CEO Automotive Used the software for: Less than 6 months ### "Cannot cancel subscription" November 1, 2024 1.0 Pros Manual Ok Cons Have tried for 3 months to cancel, still charging my CC Review Source AE Amany E. Infrastructure Manager Oil & Energy Used the software for: Less than 6 months ### "Increased my shop’s accuracy in estimations and reporting" April 16, 2025 4.0 Pros I have used Identifix Shop Manager for estimating the repairs costs and to track parts utilization and it has been helpful. By using this tool there’s an opportunity to notice some problems which is useful when making choices, for instance in relation to inventory and time required for repairs. Cons I’ve found that there is a problem with the reporting process. Sometimes it can take much time to create custom reports, thus prolonging the analysis of the shop performance metrics, for instance when one needs to make it immediately. Review Source sL stephaney L. SERVICE MANAGER Automotive Used the software for: 2+ years ### "EVERYTHING..... ALL IN one place" June 23, 2022 5.0 Overall I LOVE it. My personal productivity has gone through the roof. Which helps my techs get their productivity up. And that means making more oney all around! Pros I LOVE Identifix. I no longer have to open half a dozen different windows to find information I need. I can find cars that have had the same issue, how to test that issue, diagrams and wiring for it and a list that shows what the most common fix is for that issue. ALL IN IDENTIFIX....GREAT PROGRAM Cons There are a couple things that could be a little easier. Many times specifications are not listed under SPECIFICATIONS. I have to search for them under testing info. It should be easier to find fuel pressure. Reason for choosing Identifix Shop Manager I had used Identifix in the past and I knew it could only have gotten even better. It was good before, now it is awesome Review Source JO Jim O. Owner Automotive Used the software for: 2+ years ### "Information and more" August 23, 2019 5.0 Ease of use with a quick, accurate symptom based search function provides me with possible solutions and the required test procedures to confirm a suspicion. Saves time and increases the accuracy of a repair. Pros The program gives me the ability to quickly identify pattern failures that may lead to a solution for a problem on a vehicle. Symptom search works well and minimizes search time. Test procedures, component information, wiring diagrams, TSB’s and recalls are all listed with the symptom to further increase ease of use and minimize wasted time searching for each item individually. Sending a request for help within the program for assistance finding information is excellent. The help desk personnel who respond to help requests are prompt, helpful and very nice to deal with. Cons Parts and Labor Estimator fails to meet my needs. Searching for parts or labor functions sometimes fails to supply required information or results supplied are inaccurate. Maintenance schedule fails to display labor functions in a uniform order and mixes “Inspect” functions with “Replace” functions. Other maintenance schedules present all “Inspect” functions followed by all “Replace” functions which streamlines preparation leading up to the actual work by allowing me to see all items that need replacement and order parts accordingly before the tech receives the job. Review Source fZ fred Z. Owner Automotive Used the software for: 2+ years ### "At one time 4 years ago and before it was great" February 22, 2024 1.0 A subscriber for 18 years, the last three years all the info they had has disappeared. The sight is practically worthless Pros all most every single car trouble I would look up I had tons of info Cons Now after covid the sight has been scrubbed of 80% of its info Review Source VR Verified Reviewer President & Ceo Used the software for: 1-2 years ### "Quick fault to fix software with full management capabilities. " October 11, 2017 4.0 Pros I like the quick search tab that allows us to search for like faults in so many cars. It really does cut time when testing. Cons Program is a little sketchy sometimes although it seems to be improving. I think it will be really good in the future. Review Source VR Verified Reviewer Operations Manager Used the software for: Less than 6 months ### "We loved the detail and the ease of use!" March 31, 2018 4.0 Pros We tried this software and loved how it helps diagnose specific problems when the codes are tricky to pin point! Cons It was a little glitch and had to restart a few times. Could be a little bit more user friendly for service writers, not just technicians. Review Source VR Verified Reviewer Manager Automotive Used the software for: I used a free trial ### "Great tool " July 16, 2019 5.0 Pros Uses real peoples feedback and results to allow me as the user to better identify common issues. Cons Nothing to not like about it about using this software. Review Source lP leon P. CEO Automotive Used the software for: Less than 6 months ### "Super à utiliser 👍" August 2, 2024 5.0 Pros Bon outil assez efface je recommande à tout garagiste Cons Identification des models qui peut parfois manquer de fiabilité Review Source aR alex R. service advisor Automotive Used the software for: 2+ years ### "Love the help and resources this program provides" November 8, 2017 5.0 Pros Love the help and resources this program provides. It is easy to use and if you need help using it or if the information that you are looking for is not there, you can always call to get help. Very quick and reliable Cons Our technicians use this program for help when needed, just don't like the fee when you need to talk to someone on the phone Review Source Elias L. President & Ceo Used the software for: 1-2 years ### "been using now for a couple of years, works well when in a pinch. price is a little high in my opion" June 21, 2018 4.0 Pros i like that technicians can find test procedures quickly with a search bar, instead of searching manually with alldata Cons price is too high for use. system is getting better with factory manuals, wiring diagrams and other related criteria Review Source bL brian L. CEO Automotive Used the software for: 2+ years ### "Poor Customer Service" April 13, 2017 1.0 Will cancel your service without notice and when confronted about it our rep just stated sorry nothing i can do about it now. Been a customer for 4 years now. Pros Real life repair solutions Cons Everything Review Source RN RICHARD N. OWNER/TECHNICIAN Automotive Used the software for: 1-2 years ### "NOT QUITE THERE YET" August 13, 2019 3.0 I do not feel we miss anything by not using identifix. Pros I quit using this software due to difficulty in program and lack of wiring schematic and original equipment service manuals. Cons The use of this software is only good for reviewing past fixes and what other Technicians have found in the field and is not useful to real technicians. Review Source FA FERNANDO A. Owner Automotive Used the software for: Less than 6 months ### "technical support take for ever." August 31, 2020 3.0 after i cancel they still collecting money from my bank account, 2 charges already and im wasting my time to try to get my money back. they said cancel in writing does not mean any thing to them since when they try to resell the product i dont say i dont want it. Pros repair comments from other auto techs. wiring diagrams. Cons it is very hard to navigate and the technical support is the worse, they might take up to a week to get back to me or never did. Review Source TS Tim S. shop owner master technician Automotive Used the software for: Less than 6 months ### "Our shop has tried identifix two separate times, too much effort for poor results" February 15, 2018 3.0 none Pros We did like the thought of seeing what other techs found for various specific issues with automobiles, we thought it might be an easy way to get fast repair information, Cons too difficult to navigate, not very user friendly, when you need a coach to show you how to use the product and how to find your way through the product that should tell you something, they keep adding more and more features to try to justify the expense and then they want you to contribute your fixes to their database. I can get results like that from you tube and google Review Source RI Richard I. president Automotive Used the software for: Less than 6 months ### "Identify the problem then Fix it." November 4, 2022 5.0 Pros supplied information data and schematics and charts from OEM. Cons cost , depending on frequency of use, may not be cost effective solution. Would like to see them offer pricing for smaller shops. Scaled pricing according to usage. Review Source wT william T. Used the software for: ### "Totally misrepresented the monthly cost" January 18, 2017 1.0 I was told for a lesser cost that I would have access to the website and 3 tech call a month which I was OK with. Well, when we used them we had a $35 and change bill for the tech call which was totally not the way it was explained. Review Source David D. Driver Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Straightforward to set up" December 3, 2025 5.0 My overall experience with Parsio is that it’s a clean, efficient tool for automatically extracting data from documents like emails, PDFs, and receipts. It feels straightforward to set up, accurate in pulling the fields you need, and especially useful if you want to save time on manual data entry or connect the results to tools you already use. Pros What I liked most about Identifix Shop Manager is how it centralizes repair information, diagnostics, and labor guides in one place, making it easier and faster to troubleshoot vehicle issues. I also appreciated its user-friendly interface and the way it integrates repair data with workflow management, helping shops save time and improve accuracy. Cons I also appreciated its user-friendly interface and the way it integrates repair data with workflow management, helping shops save time and improve accuracy. Review Source AG Anthony G. Wholesale parts sales mgr Automotive Used the software for: 2+ years ### "Identifix review" June 26, 2026 4.0 Reliable product that is fairly priced in this field and used by us and many others that do volume repair work Pros Gives a fairly accurate fix to a difficult repair in a timely fashion based on a lot of research data from the field Cons Takes the accountability away from the technician who needs to learn how to fix the car first through practicum, not just pay for the answer Review Source AW Artisha W. Representative Automotive Used the software for: 1-2 years ### "Identifix Shop Manager " December 18, 2025 5.0 I get a comprehensive marketing platform that provides rapid deployment across key channels like email, print, Facebook, and display advertising. With On Demand from Identifix, you have access to an extensive selection of customizable coupons, complete with critical disclaimers and expiration dates to draw consumers to your shop and keep your offers front and center of your customers. Pros Handles job tracking, scheduling, digital inspections, and creates detailed, professional repair orders. Cons I really don’t have any complaints. I love the easy access and fast response to my inputs with ease. Review Source Mike P. Lead Mechanic Automotive Used the software for: 6-12 months ### "Best Automotive Shop Management Program " April 3, 2025 5.0 It has been and is still currently a great addition to my business. Pros Its very intuitive and easy to use design Cons Its sometimes has a longer load up time. But only slightly overall very happy. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) The Price and Ease of Use of Identifix over Mitchells software Review Source JE Jeff E. Service manager Automotive Used the software for: 2+ years ### " Very helpful respurce" March 8, 2025 5.0 Pros The ease of use looking up diagnostic procedures Cons When some searches provide no results it’s not helpful Review Source TW Tyler W. mechanic Automotive Used the software for: Less than 6 months ### "Charged after cancling subscription" May 13, 2025 1.0 Frustrating. They make cancling a subscription a hassle so that you might keep paying it. Had to get a refund through my credit card company. Pros Good information like all the alternatives Cons Overcharged and a hassle to get the money back and cancel the autopay. Review Source Similar Products Featured