# Identifix Shop Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Identifix Shop Manager the right Auto Repair solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230863/Identifix/reviews --- Identifix Shop Manager 4.2 (55) [View alternatives](https://www.capterra.com/p/230863/Identifix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Identifix Shop Manager Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews AW Artisha W RepresentativeAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “With On Demand from Identifix, you have access to an extensive selection of customizable coupons, complete with critical disclaimers and expiration dates to draw consumers to your shop and keep your offers front and center of your customers.“ December 18, 2025 TW Tyler W mechanicAutomotive, 2 - 10 employeesUsed the software for: Less than 6 months. “They make cancling a subscription a hassle so that you might keep paying it.“ May 13, 2025 David D DriverTransportation/Trucking/Railroad, Self-employedUsed the software for: I used a free trial. “It feels straightforward to set up, accurate in pulling the fields you need, and especially useful if you want to save time on manual data entry or connect the results to tools you already use.“ December 3, 2025 AE Amany E Infrastructure ManagerOil & Energy, 51 - 200 employeesUsed the software for: Less than 6 months. “I’ve found that there is a problem with the reporting process.“ April 16, 2025 KK Kyle K General ManagerAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “While not using Identifix for a very extended period of time (less than 6 months), our service department was very impressed with the product.“ December 1, 2023 Jesse E Owner - Master MechanicAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “I dont think like that it doesn't come with a real time diagnostic aystem“ March 30, 2024 RR Rocky R MechanicAutomotive, Self-employedUsed the software for: More than 2 years. “It's been helpful as a repair guide, and is handy for writing accurate estimates.“ July 3, 2023 fz fred z OwnerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “The sight is practically worthless“ February 22, 2024 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jesse E. Owner - Master Mechanic Automotive Used the software for: 2+ years ### "Good software " March 30, 2024 5.0 Pros I like rhat you can use any device to login to it Cons I dont think like that it doesn't come with a real time diagnostic aystem Review Source CP Chris P. Owner Automotive Used the software for: 2+ years ### "One valuable tool " August 26, 2021 5.0 Identifix is a great tool to add to your toolbox. The way it can help on some of those odd issues outweighs the cost of the subscription. Pros Identifix directhit is very easy to use. It is a great tool to help diagnose problems. With all the user submitted data it can be very helpful. Cons Navigating the service manuals section can be not as easy to navigate compared to other products. Not a deal breaker Alternatives considered [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Identifix Shop Manager The database of user submissions is vastly larger than other products Review Source GU GENE U. CEO Automotive Used the software for: Less than 6 months ### "Cannot cancel subscription" November 1, 2024 1.0 Pros Manual Ok Cons Have tried for 3 months to cancel, still charging my CC Review Source sL stephaney L. SERVICE MANAGER Automotive Used the software for: 2+ years ### "EVERYTHING..... ALL IN one place" June 23, 2022 5.0 Overall I LOVE it. My personal productivity has gone through the roof. Which helps my techs get their productivity up. And that means making more oney all around! Pros I LOVE Identifix. I no longer have to open half a dozen different windows to find information I need. I can find cars that have had the same issue, how to test that issue, diagrams and wiring for it and a list that shows what the most common fix is for that issue. ALL IN IDENTIFIX....GREAT PROGRAM Cons There are a couple things that could be a little easier. Many times specifications are not listed under SPECIFICATIONS. I have to search for them under testing info. It should be easier to find fuel pressure. Reason for choosing Identifix Shop Manager I had used Identifix in the past and I knew it could only have gotten even better. It was good before, now it is awesome Review Source JO Jim O. Owner Automotive Used the software for: 2+ years ### "Information and more" August 23, 2019 5.0 Ease of use with a quick, accurate symptom based search function provides me with possible solutions and the required test procedures to confirm a suspicion. Saves time and increases the accuracy of a repair. Pros The program gives me the ability to quickly identify pattern failures that may lead to a solution for a problem on a vehicle. Symptom search works well and minimizes search time. Test procedures, component information, wiring diagrams, TSB’s and recalls are all listed with the symptom to further increase ease of use and minimize wasted time searching for each item individually. Sending a request for help within the program for assistance finding information is excellent. The help desk personnel who respond to help requests are prompt, helpful and very nice to deal with. Cons Parts and Labor Estimator fails to meet my needs. Searching for parts or labor functions sometimes fails to supply required information or results supplied are inaccurate. Maintenance schedule fails to display labor functions in a uniform order and mixes “Inspect” functions with “Replace” functions. Other maintenance schedules present all “Inspect” functions followed by all “Replace” functions which streamlines preparation leading up to the actual work by allowing me to see all items that need replacement and order parts accordingly before the tech receives the job. Review Source fZ fred Z. Owner Automotive Used the software for: 2+ years ### "At one time 4 years ago and before it was great" February 22, 2024 1.0 A subscriber for 18 years, the last three years all the info they had has disappeared. The sight is practically worthless Pros all most every single car trouble I would look up I had tons of info Cons Now after covid the sight has been scrubbed of 80% of its info Review Source NM Nick M. Manager Automotive Used the software for: 2+ years ### "Identifix is a valuable resource" April 23, 2020 5.0 Identifix helps us do the right maintenance on our customer's cars at the right interval. It has also helped us figure out difficult hard to find problems on a few cars. Pros I like the maintenance schedule lookup feature. It makes it easy to determine what maintenance items we should be doing on our customer's car at any given time or mileage. The catch up maintenance and recall notices on the suggested maintenance is a great feature. I do like the ability to check the diagnostic trouble codes for most likely failures and tips from other technicians about testing protocols as well. Cons The layout of the home page is my least favorite feature. It's not as intuitive as it should be. I think the options to click on new car, maintenance, schedules, etc could be neater and easier to find. Review Source VR Verified Reviewer President & Ceo Used the software for: 1-2 years ### "Quick fault to fix software with full management capabilities. " October 11, 2017 4.0 Pros I like the quick search tab that allows us to search for like faults in so many cars. It really does cut time when testing. Cons Program is a little sketchy sometimes although it seems to be improving. I think it will be really good in the future. Review Source VR Verified Reviewer Operations Manager Used the software for: Less than 6 months ### "We loved the detail and the ease of use!" March 31, 2018 4.0 Pros We tried this software and loved how it helps diagnose specific problems when the codes are tricky to pin point! Cons It was a little glitch and had to restart a few times. Could be a little bit more user friendly for service writers, not just technicians. Review Source VR Verified Reviewer Manager Automotive Used the software for: I used a free trial ### "Great tool " July 16, 2019 5.0 Pros Uses real peoples feedback and results to allow me as the user to better identify common issues. Cons Nothing to not like about it about using this software. Review Source AH Angela H. Bookkeeper Used the software for: 2+ years ### "Great tool used daily in our shop" October 3, 2017 5.0 Pros What I like most about Identifix is the knowledge that we can acquire through the program. We can use the endless information to streamline our workflow. Cons What I like least about Identifix is the fact that paid subscribers do not get to call into the hotline for free. I think it should be included in our monthly membership. Review Source MF Mark F. Owner Automotive Used the software for: 1-2 years ### "Great support" July 23, 2019 5.0 Pros Easy to navigate and seems to be loaded with information related to our needs. Cons No issues at this time, everything seems to work as expected for us. Review Source JM Jean M. Office Manager Automotive Used the software for: 2+ years ### "Identifix" June 11, 2020 4.0 Overall good product to utilize when resolving basic issues. Pros Communication with multiple vehicle platforms. Easy to plug in to vehicles and getting basic readings. Cons Can be difficult to get issues resolved within a reasonable time frame when dealing with complicated vehicle issues. Review Source DS David S. Quality Engineer Automotive Used the software for: 2+ years ### "Very easy to use, lots of information" June 4, 2018 4.0 Other users comments Pros One of the best things about using Identifix is getting information from other users that have had similar issues and being able to narrow down certain issues. This has help me quite a bit in the past to determine what was wrong with some vehicles. Cons The one thing I don't like about Identifix is the cost, it is hard to pay so much when you only work on cars as a hobby. Review Source aR alex R. service advisor Automotive Used the software for: 2+ years ### "we use this product in comparison to another shop program we use, it is our secondary go to program " August 2, 2018 5.0 Pros we love this program, it lets us know the most common "fixs" and failures in our industry, works very good for diagnostics Cons we love this program, but one time we did call in to get additional help and later on we recieved an additional bill for that Review Source DF DREW F. owner Automotive Used the software for: 6-12 months ### "Easy to use" April 23, 2020 5.0 Pros Great for looking up repairs with easy to follow information Cons Not always as stable as it should be, I had one or two issues mostly contributing to interface Review Source mL mark L. shop owner Used the software for: ### "GOOD STUFF" February 10, 2015 5.0 this is a great product for speeding up diagnostics-we easily pay the monthly fee with one or two repairs and use this product constantly-look out pro demand & alldata- this product may make you obsolete! Review Source PN Paul N. Used the software for: ### "very helpful" December 12, 2016 4.0 this product is very helpful, it is very easy to navigate, but it is not the only tool you should be using. it will point you in the right direction most of the time Review Source David D. Driver Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Straightforward to set up" December 3, 2025 5.0 My overall experience with Parsio is that it’s a clean, efficient tool for automatically extracting data from documents like emails, PDFs, and receipts. It feels straightforward to set up, accurate in pulling the fields you need, and especially useful if you want to save time on manual data entry or connect the results to tools you already use. Pros What I liked most about Identifix Shop Manager is how it centralizes repair information, diagnostics, and labor guides in one place, making it easier and faster to troubleshoot vehicle issues. I also appreciated its user-friendly interface and the way it integrates repair data with workflow management, helping shops save time and improve accuracy. Cons I also appreciated its user-friendly interface and the way it integrates repair data with workflow management, helping shops save time and improve accuracy. Review Source AW Artisha W. Representative Automotive Used the software for: 1-2 years ### "Identifix Shop Manager " December 18, 2025 5.0 I get a comprehensive marketing platform that provides rapid deployment across key channels like email, print, Facebook, and display advertising. With On Demand from Identifix, you have access to an extensive selection of customizable coupons, complete with critical disclaimers and expiration dates to draw consumers to your shop and keep your offers front and center of your customers. Pros Handles job tracking, scheduling, digital inspections, and creates detailed, professional repair orders. Cons I really don’t have any complaints. I love the easy access and fast response to my inputs with ease. Review Source Mike P. Lead Mechanic Automotive Used the software for: 6-12 months ### "Best Automotive Shop Management Program " April 3, 2025 5.0 It has been and is still currently a great addition to my business. Pros Its very intuitive and easy to use design Cons Its sometimes has a longer load up time. But only slightly overall very happy. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) The Price and Ease of Use of Identifix over Mitchells software Review Source JE Jeff E. Service manager Automotive Used the software for: 2+ years ### " Very helpful respurce" March 8, 2025 5.0 Pros The ease of use looking up diagnostic procedures Cons When some searches provide no results it’s not helpful Review Source AE Amany E. Infrastructure Manager Oil & Energy Used the software for: Less than 6 months ### "Increased my shop’s accuracy in estimations and reporting" April 16, 2025 4.0 Pros I have used Identifix Shop Manager for estimating the repairs costs and to track parts utilization and it has been helpful. By using this tool there’s an opportunity to notice some problems which is useful when making choices, for instance in relation to inventory and time required for repairs. Cons I’ve found that there is a problem with the reporting process. Sometimes it can take much time to create custom reports, thus prolonging the analysis of the shop performance metrics, for instance when one needs to make it immediately. Review Source TW Tyler W. mechanic Automotive Used the software for: Less than 6 months ### "Charged after cancling subscription" May 13, 2025 1.0 Frustrating. They make cancling a subscription a hassle so that you might keep paying it. Had to get a refund through my credit card company. Pros Good information like all the alternatives Cons Overcharged and a hassle to get the money back and cancel the autopay. Review Source JA Jason A. manager Automotive Used the software for: 2+ years ### "identifix premiere diagnostics database" June 3, 2024 5.0 i love identifix for diagnostics this is my go too software Pros diagnostics, my go to for any diag info and test procedures Cons difficult to navigate and not very user friendly definitely not intuitive Switched from [Auto Repair Manager (ARM)](https://www.capterra.com/p/252911/Auto-Repair-Manager/)[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) diagnostics database is second to none test procedures and feed back Review Source Similar Products Featured