# Page 2 | Identifix Shop Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Identifix Shop Manager the right Auto Repair solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230863/Identifix/reviews --- Identifix Shop Manager 4.2 (55) [View alternatives](https://www.capterra.com/p/230863/Identifix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Identifix Shop Manager ## Showing most helpful reviews Showing 26-50 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jason A. manager Automotive Used the software for: 2+ years ### "identifix premiere diagnostics database" June 3, 2024 5.0 i love identifix for diagnostics this is my go too software Pros diagnostics, my go to for any diag info and test procedures Cons difficult to navigate and not very user friendly definitely not intuitive Switched from [Auto Repair Manager (ARM)](https://www.capterra.com/p/252911/Auto-Repair-Manager/)[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/) diagnostics database is second to none test procedures and feed back Review Source KK Kyle K. General Manager Automotive Used the software for: Less than 6 months ### "Identifix Packs A Lot of Value" December 1, 2023 5.0 We are impressed with Identifix, and would recommend it be used, along with one other diagnostic finding tool, in order to be the most accurate in service shops. Pros While not using Identifix for a very extended period of time (less than 6 months), our service department was very impressed with the product. The main functionality we used the product for was service work diagnositic estimates and recommendations. We would use another product, Mitchell1, and used Identifix synonymously to verify issues with vehicles. We were very impressed and the two products worked well together. Technicians can do a great job of imputing their own fixes into Identifix in order to verify concerns. Cons Identifix does not update as frequently as other products, and they have not changed their user interface in some time. Because technicians can enter their own fixes, sometimes the interface seems antiquated and jumbled. Alternatives considered [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Wanted to compare Mitchell to another product. Review Source lP leon P. CEO Automotive Used the software for: Less than 6 months ### "Super à utiliser 👍" August 2, 2024 5.0 Pros Bon outil assez efface je recommande à tout garagiste Cons Identification des models qui peut parfois manquer de fiabilité Review Source RR Rocky R. Mechanic Automotive Used the software for: 2+ years ### "Identifix Review" July 3, 2023 5.0 It's been helpful as a repair guide, and is handy for writing accurate estimates. Pros Ease of finding data for vehicles (maintenance schedules, repair diagrams, etc.) Cons No way to make invoices, only estimates. Review Source RP Robert P. Team lead Automotive Used the software for: 2+ years ### "Identifix helps" July 7, 2023 5.0 We use it to troubleshoot cars we do not work on all the time. Pros You can use to see if any other tech is having the same issue. Also to see what other techs used to fix issue. Cons Not always a fix for a vehicle, but still an avenue to fix a car. Review Source FM Frank M. Manager Automotive Used the software for: 2+ years ### "Identifix Is a Must Have product" November 9, 2021 5.0 It is useful to identify pattern failures, TSBs, and recalls. It also has labor times and wiring diagrams. It is a good product to have in the shop. Pros The ability to shorten the diagnostic time by pin pointing common pattern failures, causes, and testing steps. Cons Technicians often want to rely on it and they fail to do basic testing. Reason for choosing Identifix Shop Manager Not Applcable Review Source PH Patrick H. Shop Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Super helpful tool for small repair shop" April 28, 2020 5.0 Pros Identifix has saved us lots of money and time by helping pinpoint troublesome vehicle’s maladies. Identifix has paid for itself many times over. Cons The overall interface is a little “busy” but after getting used to it, it became pretty seamless. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Review Source SE Sharon E. owner Automotive Used the software for: 2+ years ### "Identifix" August 21, 2019 4.0 I will continue to use the software because when it comes to fixing cars it is a great software for mechanics to use for helping to troubleshoot. Pros The program integrates with my Invoicing software. It's easy to look up Repairs for most vehicles. It's gives what other mechanics have done to fix the problems. Cons It's not easy to maneuver around some of the other parts of the program. Not always easy to find what you are looking for. Reason for choosing Identifix Shop Manager Identifix has more information then most other programs. Review Source MR Mike R. Lead Auto Technician Automotive Used the software for: 2+ years ### "Real life fixes from automotive professionals." July 9, 2017 5.0 Quick Diagnostics and repair information. Saved many headaches from unpublished repairs. The ultimate "shortcut" software. Pros Easy to use with a wealth of information on most makes and models. This software has saved our shop hundreds of hours of diagnostics which makes us more money and saves the customer money. Has labor guides from multiple sources. Has OEM TSB's and repair information. This software has a wealth of information once you learn how to use it. Cons The price can fluctuate depending on your needs and who you talk to. Like any good business deal get it in writing. Charge your customers a fee for use and you will recover the costs. Review Source DO Denise O. Human Resources Supervisor Automotive Used the software for: 2+ years ### "Identifix is an automotive repair shop necessity" April 14, 2017 5.0 My automotive repair shop uses Identifix daily. One of my favorite tools on this program is the ability to paste a vehicle's VIN number into the homepage, it effectively decodes the VIN and looks up the vehicle. Identifix comes in hand especially when we are dealing with a check engine light. The program shows us what the most common fixes are for a specific engine light code and provides detailed service information for the techs. My techs greatly appreciate the wiring diagrams and diagnostic tips from other shops. Pros This software provides a vast amount of vehicular repair information. I have been able to utilize this program on nearly every vehicle that comes into my shop. Cons I like everything about the software. Review Source TM THOMAS M. CEO Automotive Used the software for: 2+ years ### "A must have for auto repair buisness of all types and sizes" June 19, 2020 5.0 makes you an expert on any vehicle .. also maintenance schedules are extremely helpful Pros I like the fact that it shows "most likely" causes of complaints and trouble codes .. also you can call real time to an expert to discuss and guide you through a diagnosis and repair Cons they are always improving have on line guides Reason for choosing Identifix Shop Manager better pricing for a small shop Review Source Bryan F. Manager Automotive Used the software for: I used a free trial ### "Complete Repair Information" May 11, 2019 3.0 It was okay, it would work for anyone but did not have a good experience with customer service. Pros Identifix had most the information we needed in the moment. Cons Compared to Alldata they seem to have the same information with worse customer service. On hold forever. Would say Mitchell1 is superior to both. Alternatives considered [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Reason for choosing Identifix Shop Manager It was not as familiar as Alldata and poor customer service. Review Source OH Odis H. Owner Automotive Used the software for: 2+ years ### "Identfix can do exactly as the title states. Identify the problem and lead you to fixing it." February 18, 2019 5.0 Identifix is my go to for all labor times, R & R procedures, Its vital in creating accurate estimates for my customers Pros I like that you can search by vehicle malfunction and see reports from other users that have had the same problem and how they were able to solve the problem. Cons Biggest Con is the price. Its quite expensive and may not be for everyone if they do not have a shop that can justify the cost. Review Source aR alex R. service advisor Automotive Used the software for: 2+ years ### "Love the help and resources this program provides" November 8, 2017 5.0 Pros Love the help and resources this program provides. It is easy to use and if you need help using it or if the information that you are looking for is not there, you can always call to get help. Very quick and reliable Cons Our technicians use this program for help when needed, just don't like the fee when you need to talk to someone on the phone Review Source FM FRANCIE M. owner Automotive Used the software for: 2+ years ### "Identifix helps our auto shop daily." January 8, 2020 5.0 Identifix helps our shop with problem solving in our automotive repair shop on a daily or weekly basis. We have used it for several years. The website is user friendly and customer service has been easy to work with. Pros It is always available no matter what day of the week we are trying to diagnose a car. Their website format is easy to maneuver through. Cons I have come across repair problems that I can not find answers for on the Identifix website even though I assume other mechanics has come across the same problems. Review Source EL ELIAS L. ceo Used the software for: 1-2 years ### "been using now for a couple of years, works well when in a pinch. price is a little high in my opion" June 21, 2018 4.0 Pros i like that technicians can find test procedures quickly with a search bar, instead of searching manually with alldata Cons price is too high for use. system is getting better with factory manuals, wiring diagrams and other related criteria Review Source SR Shaun R. Owner/Senior Technician Automotive Used the software for: 2+ years ### "Your information MIGHT be in there, under hundreds of unrelated documents" October 8, 2018 2.0 Pros Getting information from real-world technician notes is great! 'Nightmare vehicles' are where this system shines. Cons Regular maintenance and simple, day to day information is a horrible! WAY too much unrelated information. Review Source AO ABIODUN O. Owner Automotive Used the software for: Less than 6 months ### "Identifix, Great for giving customers accurate shop time estimates and printing invoices" December 20, 2019 4.0 Identifix is a terrific addition to our service department. If you want to grow, let this software grow with your business! Pros We are an independent auto repair shop in Florida. For years we worked without Identifix, Sometimes you wonder how did we do it... this allow you to print invoices very clean and presentable. Cons The thing I like the most about Identifix is the cost. It is 3 times more expensive than the stand alone product we were using before through Wayne Reeves, called the Shop program Review Source bL brian L. CEO Automotive Used the software for: 2+ years ### "Poor Customer Service" April 13, 2017 1.0 Will cancel your service without notice and when confronted about it our rep just stated sorry nothing i can do about it now. Been a customer for 4 years now. Pros Real life repair solutions Cons Everything Review Source LP Lucretia P. Technician Automotive Used the software for: 2+ years ### "Overall a Good Product " September 5, 2019 4.0 Pros The information available is better than that of similar products. Definitely worth the investment. Cons Can be a bit hard to navigate. Sometimes having to use multiple key words for the same part. Review Source RN RICHARD N. OWNER/TECHNICIAN Automotive Used the software for: 1-2 years ### "NOT QUITE THERE YET" August 13, 2019 3.0 I do not feel we miss anything by not using identifix. Pros I quit using this software due to difficulty in program and lack of wiring schematic and original equipment service manuals. Cons The use of this software is only good for reviewing past fixes and what other Technicians have found in the field and is not useful to real technicians. Review Source SC Sarah C. Manager Automotive Used the software for: Less than 6 months ### "Definitely worth it!!!!" April 3, 2019 5.0 It has been a wonderful experience thus far. Customer support is amazing you get one guy his actual cell number it’s direct communication they take wonderful care of you while your learning the system and when you need help Pros It’s so easy to navigate. You can type in anything your stuck on and boom there’s you answer, it gives you labor time, pricing, you can make bills. It does SO much Cons I am satisfied enough that there really isn’t anything I don’t like. Review Source FA FERNANDO A. Owner Automotive Used the software for: Less than 6 months ### "technical support take for ever." August 31, 2020 3.0 after i cancel they still collecting money from my bank account, 2 charges already and im wasting my time to try to get my money back. they said cancel in writing does not mean any thing to them since when they try to resell the product i dont say i dont want it. Pros repair comments from other auto techs. wiring diagrams. Cons it is very hard to navigate and the technical support is the worse, they might take up to a week to get back to me or never did. Review Source dG doug G. owner Automotive Used the software for: 2+ years ### "expensive - no customer support" March 7, 2018 3.0 Pros found the information fast , pretty easy to learn , Cons cost kept climbing , customer service said I was able to suspend in slow months - yet nothing could be done Review Source TS Tim S. shop owner master technician Automotive Used the software for: Less than 6 months ### "Our shop has tried identifix two separate times, too much effort for poor results" February 15, 2018 3.0 none Pros We did like the thought of seeing what other techs found for various specific issues with automobiles, we thought it might be an easy way to get fast repair information, Cons too difficult to navigate, not very user friendly, when you need a coach to show you how to use the product and how to find your way through the product that should tell you something, they keep adding more and more features to try to justify the expense and then they want you to contribute your fixes to their database. I can get results like that from you tube and google Review Source Similar Products Featured