# Page 3 | Identifix Shop Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Identifix Shop Manager the right Auto Repair solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/230863/Identifix/reviews

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Identifix Shop Manager

4.2 (55)

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Last updated March 13th, 2026

# Page 3 - Reviews of Identifix Shop Manager

## Showing most helpful reviews

Showing 51-55 of 55 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

Jennifer G.  
Marketing / Former Tech Student  
Automotive  
Used the software for: 1-2 years

### "Fast, easy, reliable diagnostic assistance"

March 15, 2018

5.0

Pros

Provides real technician solutions and advice to both DTC and non-DTC diagnostics, along with other automotive procedures and specifications. Great product!

Review Source

RI

Richard I.  
president  
Automotive  
Used the software for: Less than 6 months

### "Identify the problem then Fix it."

November 4, 2022

5.0

Pros

supplied information data and schematics and charts from OEM.

Cons

cost , depending on frequency of use, may not be cost effective solution. Would like to see them offer pricing for smaller shops. Scaled pricing according to usage.

Review Source

JB

Justin B.  
Senior Master Technician  
  
Used the software for:

### "Must Have for Any Automotive Repair Business, Independent or Dealership"

August 14, 2015

5.0

Select Year, Make, Model, and drivetrain of vehicle, type in DTC number or symptom, and BOOM! You have verified real fixes for the problem YOU'RE facing. Amazing. Also incorporates FACTORY wiring diagrams and WSM material. Easily worth subscription fee. CONS: Doesn't include any kind of labor time database.

Review Source

wT

william T.  
  
  
Used the software for:

### "Totally misrepresented the monthly cost"

January 18, 2017

1.0

I was told for a lesser cost that I would have access to the website and 3 tech call a month which I was OK with. Well, when we used them we had a $35 and change bill for the tech call which was totally not the way it was explained.

Review Source

BW

Brian W.  
Owner/ President  
Automotive  
Used the software for: Less than 6 months

### "Identifix"

February 27, 2020

2.0

I used this software to solve a problem I was having with a vehicle and they gave me the wrong information which cost me over $1000 to correct. Then the company would not help to reimburse me any of the costs.

Pros

I do not have anything good to say about this software. This company cost me a lot of money because of the wrong information they gave me.

Cons

I do not like that some of the employees from this company have no idea what they are doing and pretend to.

Review Source

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