--- title: "Springbrook Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Springbrook Suite Software - reviews, pricing plans, popular comparisons to other Billing and Invoicing products and more." source_url: "https://www.capterra.com/p/230866/Springbrook/" page_type: "product" language: "en" --- # Springbrook Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Springbrook Suite ## What is Springbrook Suite? Springbrook Software's Cirrus delivers secure, modern and intuitive cloud based ERP financial solutions specifically for local governments, delivering a 25% overall performance boost. Springbrook’s industry leading finance, payroll, utility billing, cashless payments, cash receipting, asset management, tax and municipal fee collection solutions are in use by over 1100 agencies nationwide. Our top rated customer service and extensive training programs guarantee your agency will run more smoothly. ## What is Springbrook Suite used for? [Government](https://www.capterra.com/government-software/)[Utility Billing](https://www.capterra.com/utility-billing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Springbrook Suite Overview Updated September 2026 AI summary Springbrook Suite offers small businesses a cloud-based solution for billing, invoicing, and utility billing needs, featuring tools like invoice processing, payment handling, recurring billing, and a contact database. The platform includes real-time reporting, accounting integration, compliance management, and customizable templates, with optional API access and document management to support efficient operations and data-driven decision-making. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Springbrook Suite 4.5 (12) VS. [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting Price Contact vendor Starting Price $100 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (12) Ease Of Use 4.6 (54) Value For Money 4.0 (10) Value For Money 4.5 (45) Customer Service 4.2 (11) Customer Service 4.8 (51) ## Springbrook Suite alternatives Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [4.3 (133)](https://www.capterra.com/p/119791/Heartland-Payment-Processing/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119791/Heartland-Payment-Processing/) [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [View all alternatives](https://www.capterra.com/p/230866/Springbrook/alternatives/) ## Features AI summary Based on 16,388 Billing and Invoicing reviews Capterra data shows that buyers of billing and invoicing software rank the following features as their top priorities: - **Invoice Processing** (**53%** of reviewers rated this feature as critical) - **Invoice Creation** (**55%**) - **Quotes/Estimates** (**55%**) Springbrook Suite supports **Invoice Processing**. However, it does not include **Invoice Creation** or **Quotes/Estimates**. Instead, it offers **Payment Processing** (**52%**), which gives teams another way to manage incoming payments within the system. Together, these features help businesses handle billing workflows more efficiently and keep payment activity organized. Payment Processing 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Billing & Invoicing 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Online Payments 4.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Accept and process online payment transactions Meter Data Management 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems Metered Billing 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service ACH Payment Processing 3.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Springbrook Suite 54 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Backup: Data is backed up automatically to prevent data loss - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Customer Management: Store and organize information about customers and previous interactions - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Water: Utility billing for water - General Ledger: Centralized accounting record which tracks all financial transactions - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Meter Data Management: Store, clean, and/or analyze customer usage data collected by metering systems - Metered Billing: Integrated or built-in billing calculated by customer usage levels of a product/service - Mobile Access: Access software remotely via mobile devices - Mobile Payments: Clients can submit payments via mobile devices - Non-Metered Billing: Process billing for a product/service with a fixed monthly charge - Online Payments: Accept and process online payment transactions - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Records Management: Ability to record, store, update, and retrieve information - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Taxation & Assessment: Determining value of properties/purchases to calculate tax - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (12) 4.1 Based on 12 reviews ## Pricing Value for money 4.0 (10) ### Starting price Free trial not available Value for money 4.0 (10) 4.0 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (11) 4.2 Based on 11 reviews ## User reviews Overall rating 4.5 Based on 12 reviews Filter by rating 5(6) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TT Tracey T. Executive Assistant to the Chief of Police Law Enforcement ### "Springbrook Suite | An Okay Government Financial System" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 May 22, 2023 Springbrook Suite | An Okay Government Financial System Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Romy S. Finance Director Government Administration ### "Meets our needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 27, 2023 I started using Springbrook about 2 little more than two years ago when I started this position. Overall, the experience has been positive. There are a few things I would change to make it a tad more user friendly, however to be honest; it does for the most part what we need. Pros Springbrook provides the accounting, utility billing and payroll functionality we need for our municipality. In my opinion, it is easy to use. The customer support is very helpful. Cons It could be modernized a tad, especially in the requisition to PO process. Reasons for choosing Springbrook Suite Na Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BS Beth S. Finance Director Government Administration ### "Springbrook " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 22, 2023 We switched to Springbrook in 2015, I was not here when it occured. But started after and it was not hard to learn, again very user freindly Pros It is very user friendly. but when there is a problem, support is very helpful Cons I really haven't found anything not to like about it Reasons for choosing Springbrook Suite I was not here at the time, so I can not say Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 23, 2023 Thank you for your continued support and trust in our products! CO Carma O. Finance Director Government Administration ### "Financial Software for Municipalities" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 2, 2023 Great customer support, great online help guides, weekly updates Pros Ease of use, help guides, fast and efficient Cons I need to learn more about it- but there just isn't a lot of spare time. Sometimes there are things that happen (errors) and the help staff ar uncertain how it happens... It gets fixed, but sometimes it's a mystery.... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LE Lori E. Deputy Finance Director Government Administration ### "Springbrook Suite" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 2, 2021 Overall, the product is decent and serves it's purpose. You can tell that some of the coding was done by non-finance people and certain features are unavailable that used to be available in prior versions. Pros It is nice to have one source for all of our finance needs. Cons The customizable reports are difficult to use/set up. The individual modules get expensive for a small municipality to afford. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AK Amy K. Water Billing Admin Government Administration ### "UB Billing Made Easy!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 2, 2021 Easy to use and customer support is always very helpful. Pros We are loving the new option for pay by phone that intergrates with our billing software. We have been using the webpayments and electronic billing for some time but just recently added the pay by phone option. We have many customers taking advantage of this and giving us time in the office for more detailed approach in watching for unusual water usage. Cons Some of the software updates didn't allow for our meter project data to be dumped in. We had to hand key each new meter. Reasons for choosing Springbrook Suite Ease of use and support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CB Cheryl B. City Treasurer Government Administration ### "The complete package all in one software." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 2, 2021 Readily accessible information is the key benefit for me. Annual Audit process is much smoother. Pros Springbrook is a module based software. This allows you to pick and choose which modules your organization needs. You also have the ability to add modules later if needed. Everything is all in one place. Converting to Springbrook from a hodge-podge of custom, in-house, and can programs has been a welcome change. Cons There are growing pains with any software conversion. Would I want to go through it again....no! But I am thankful everyday we persevered. It is so nice not to have to dig through boxes of paper to find the back up or support for transactions. They are scanned and attached as you do the work. We stopped using one module; we felt like we were having to make it fit our process and it was double work. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CP Cheryl P. Director of Administration Utilities ### "Springbroook Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2021 We are happy we selected Springbrook to replace the software we were previously using. Pros With the help of Springbrook's friendly and knowledgeable implementation team, the implementation process went very smoothly. The training our staff received adequately prepared them to use the software. The software is fairly intuitive. Cons The bank reconciliation process doesn't work as well as we'd like, so we perform the bank reconciliation outside of Springbrook. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP Jenny P. Accounting Assistant Utilities ### "Springbrook User Since 2015" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 22, 2021 The biggest benefit to using Springbrook has been the flow of information. Having Payroll, Utilitiy Billing, Accounts Payable and Cash Receipts all in the same software has made my job so much easier by eliminating the need for multiple journal entries each month. The support has greatly improved in recent months and issues that I call about are resolved fairly quickly. Pros The integration process from our 2 legacy systems to Springbrook was very smooth. This was in no small part due to the Representatives who came onsite to train us. While alot different than the previous AP and UB systems I was using, Springbrook was fairly easy to learn. The nice thing is that all the processes are very similar making it easier to go from AP to UP. The other really nice feature that I did not have before was that when a utility bill is generated or an invoice is paid, the transactions go straight to the General Ledger. In our legacy systems, a journal entry had to be done to enter water billing, payroll and invoices to the correct GL Accounts. This makes year end balancing so much easier. Cons Having to import and export the meter readings each month is very time consuming. It would be so much easier if there was a simpler way to input monthly readings. We use several different water rates based on the amount of water consumed. Once the usage reaches the allowed amount, the rate changes. Its very cumbersome to have to go into the actual rate and change the consumption and then have to go back after the billing is done and adjust the consumption. This has caused billing issues when the user forgets to go back in and re-adjusted the consumption. When doing billing, uncommitted payments do not show on the bill and there is no option to include them. This results in customers calling with concerns that their payments were not received. We bill in Acre Feet and the billing shows the gallons consumption on meters that read in cubic feet or gallons. (For Acre Foot meters, the use shows correctly on the billing.) Customers don't always know how to convert the use to AF; it would be beneficial to have the consumption on the billing reflect how the charge is calculated. We have to invoice customers outside of Springbrook. Being able to create and invoice within the software would eliminate the process of having to do an additional journal entry to put it in the General Ledger. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JK Jan K. Director of Finance Government Administration ### "Excellent Choice for Mid-Size Local Governments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 18, 2021 Overall experience is outstanding. This is an essential tool for our Finance Department and all of our Department Heads Pros Honestly, the thing I like the most is the responsiveness of customer support. We don't have too many issues with the software, but we always get a prompt response when we run into a problem. Cons Our number one request is that it be accessible on a mobile phone. We use electronic workflows daily and some of the approvers are out of the office frequently, thus holding up the approval process. If they could approve on their phone, this would solve the problem. Reasons for choosing Springbrook Suite Overall Springbrook offered more of the options we were looking for at a reasonable price Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/230866/Springbrook/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.