# LOU Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about LOU Software - reviews, pricing plans, popular comparisons to other Retail Management Systems products and more.

Source: https://www.capterra.com/p/230933/LOU-2

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# 

 LOU Software Review 2026: Features, Integrations, Pros & Cons

Last updated on January 12, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

LOU

## What is LOU?

LOU is cloud business software built on 20 years of best practices with Retail and Service companies. LOU helps businesses in 3 ways: 1. STREAMLINE - Eliminate paper, spreadsheets and multiple apps. Keep your team in sync all day long by running on 1 program. 2. GROW - Use our CRM to identify and follow up with new sales opportunities via text, email or print. 3. VISIBILITY - 100% real-time visibility to inventory across all stock sites. 100% visibility to techs in the field. evosus.com/lou

## What is LOU used for?

[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)

Overall rating

Based on 7 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1999

Per User, One Time

Free trial  
not available

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Do you work for LOU?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.evosus.com&name=LOU)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### LOU

4.3 (7)

VS.

[3.8 (711)](https://www.capterra.com/p/152638/Epos-Now/reviews/)

Starting Price

$1999

Per User, One Time

Starting Price

$349

Flat Rate, One Time

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (7)

Ease Of Use

3.8 (711)

Value For Money

3.9 (7)

Value For Money

3.6 (664)

Customer Service

4.4 (7)

Customer Service

3.6 (686)

## LOU alternatives

Highest Rated

[4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/)

Starting price

$28.00

Per User, Per Month

[4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/)

Starting price

Contact vendor for pricing

[4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/)

Starting price

$69.00

Per User, Per Month

[4.4 (190)](https://www.capterra.com/p/124180/Brightpearl/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Purchase Order Management

4.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Create, send, and track purchase orders and their statuses

Inventory Management

3.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Order Management

4.3 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Point of Sale (POS)

2.3 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Accept and process customer payments for products or services using hardware and software

Retail Inventory Management

4.0 (3)

33.33% of 3 reviewers that rated this feature as important or highly important

Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process

Sales Reports

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Reports specific to sales analysis for trends and strategies

LOU 47 features

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Integrate with a third-party accounting system

Scan barcodes to ensure accurate pricing and label tracking

Create, manage, and send invoices or bills to customers

Material list of manufacturing parts and associated costs

Tracking, calculating, and paying commissions and earnings to employees

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Alter the layout and content of reports

Store, manage, and track all electronic documents in a centralized location

Electronically collect payments for goods or services

Create and send email blasts/campaigns

Track employee schedules, availability, and performance across projects and tasks

For Retail Stores

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track stock count levels to manage product reordering

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Facilitate the process of ordering and the mail delivery of products

Provides intelligence to make the right inventory purchasing decisions.

Access the system via a mobile application

Manage and support multiple locations

Ability of websites, web applications, or mobile applications to function without an active internet connection

Manage and track customer orders for goods, investments, or any other purchases

Accept and process customer payments for products or services using hardware and software

Design, communicate, and distribute incentives to perform a specific action

Create, send, and track purchase orders and their statuses

Receive data and information in real time

Active monitoring of systems, applications, or networks

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Upload, track, and submit receipts in a central database

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process

Track and facilitate returns of products sold

Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance.

An order generated by a seller to a customer, containing details about products or services

Reports specific to sales analysis for trends and strategies

Manage and track orders being shipped to customers

Manage the buying, selling, and holding of stocks

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Manage and track operations and inventory within warehouses

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

3.9 (7)

3.9

Based on 7 reviews

## Pricing

Value for money

3.9 (7)

PRO

$1,999

Per User,One Time

Enterprise

$4,999

Per User,One Time

Value for money

3.9 (7)

3.9

Based on 7 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (7)

4.4

Based on 7 reviews

## User reviews

Overall rating

4.3

Based on 7 reviews

Filter by rating

5(3)

4(3)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JF

Jay F.

Sales Consultant

Retail

### "Using Lou Daily"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

May 24, 2023

While Lou has been helpful it has also forced us to use other softwares that provide options that Lou does not.

Pros

Lou was an overall helpful product as it allowed us to centralize date and easily build estimates for customers.

Cons

One of the issues I had with Lou was the limited compatibility with other softwares and systems.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 26, 2023

Thanks Jay. Few programs combine Retail, Service, Inventory, Reports & Financials all in one program. LOU does this and more. Open API's for connecting with other systems launches this year, and is included with the LOU Enterprise plan at no additional cost.

JH

Josh H.

Dispatcher

Utilities

### "Overall, ambitious but needs improvement "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

December 28, 2022

Overall I do like the program but it seems to be in its baby phase. I feel more like a beta tester than a user of a well oiled machine. It's good, but can be better

Pros

It provides a unique interface that was very easy to acclimate to.

Cons

Notes can get scattered and task management can be a bit chaotic. There may be a way to polish these interactions. The relationship between parent/child accounts needs an overhaul

Switched from

[Act!](https://www.capterra.com/p/175860/Act/)

No longer supported, cost

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jeff S.

Office Manager

Construction

### "Valet Pool Co Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

November 30, 2022

It helps us with customer and inventory management the most as well as routing our service techs.

Pros

That it's cloud based and can be accessed anywhere. It's pretty easy to use when we understand the why to the what and set it up properly.

Cons

The deployment. Our contact for that was not all that knowledgeable and didn't prep us properly to get this set up properly the first go round (and we made errors in this process as well).

Alternatives considered

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)

[RB Control Systems](https://www.capterra.com/p/158830/RB-Control-Systems/)

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reasons for choosing LOU

We liked the vision and direction it was going.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 12, 2022

Jeff - Thanks very much for taking the time to write a review. We have another LOU release due out this week, and will continue to update LOU about every 3 weeks with new features. LOU - powered by the team at Evosus

BA

Brittany A.

Manager

Retail

### "Big Business Perks Small Business Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 1, 2022

Pros

We have been using Lou for several years. The features are top-notch and make my small business feel optimized. The most significant part that has changed our business is communication. Anyone in the company can access our estimates, work orders, sales orders & invoices. Anyone can pick up a sale from any point in the document trail. This keeps sales moving and money incoming. Yet if I have a problem or concern, Lou's staff makes me feel valued and attends to my company like we are the only customer they have. I can appreciate this on so many levels; if I had to mention an employee from Lou who deserves a big pat on the back, it's \[SENSITIVE CONTENT\]. \[SENSITIVE CONTENT\] has always gone above and beyond to ensure Lou works for my company. She is a valued customer service representative and has always been my first choice.

Cons

The great thing about Lou is if something you dislike or find isn't working great, they take the time to remedy or suggest it to their development team. Most of our dislikes have been resolved. The biggest dislike currently has been with the credit card merchant. Since Lou is a sister company of their merchant, you are restricted on this choice. We would love to be able to use a different merchant or see more competitive rates. Some merchants pass credit card fees on to the customer, which is very appealing.

Reasons for choosing LOU

We chose Lou over the rest because we would not need to spend thousands on computers or other equipment. We were able to keep our same computers and only purchase a new POS register.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 10, 2022

Thanks very much Brittany! And good news on merchant processing rates: We're adding ACH as a payment option to LOU in the next few months. This will help with work orders & recurring payments by lower the discount rate to less than 1%.

RK

Ray K.

Store Manager

Retail

### "LOU by Evosus"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

September 23, 2022

Pros

This software is a great POS system. It makes transactions faster and easier.

Cons

This software still has a lot of bugs that need to be worked out, but the support team is always there to help you out.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 12, 2022

Hi Ray - Thanks very much for leaving a review. Great news: Before the spring season, we'll be launching a new POS version, including split pay, and pay on account. LOU - powered by the team at Evosus

SE

Shawn E.

Operations Manager

Retail

### "A-Tex Family Fun Center"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 16, 2022

Overall we are very pleased with the operation, and very pleased with the support that we receive.

Pros

Really like the ability to see all orders across the company with calling around to each store.

Cons

The POS register takes too long to log in and out of between customers.

Reasons for choosing LOU

I came from another company that used the Evosus Legacy software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 18, 2022

Thank you Shawn! Knowing that A-Tex is a growing multi-location retail and service company, we appreciate your feedback. We'll continue to release LOU updates with new features every 3 weeks. And you're going to love the next generation POS launching this year. It will be available on the same equipment you use today with faster screens, payment on account & split payment capabilities. All releases are included with your monthly licensing.

MW

Mickey W.

Manager

Retail

### "Worth the money!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 15, 2021

Overall have been extremely satisfied and would encourage anyone debating the cost (we did for a year) to take the plunge. I will say I believe, though expensive and not fully complete, has saved our company money and been worth it!

Pros

The way this program keeps everything in one space and for our company allowed us to go paperless and avoided customer files throughout the store.

Cons

Reports are a work in progress and my least favorite thing is that you can not do a split payment through the pos system. However they are constantly pushing out new updates. My biggest thing is I feel like we have always been paying a premium for a product that was not 100% complete, but even throughout this whole time the product has been far superior to what we have seen in other POS systems. We looked around for quite awhile!

Reasons for choosing LOU

LOU had the cleanest look and appeared to be the easiest to use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 17, 2021

Thanks very much Mickey. It's rewarding to hear that LOU is helping your company overall. And good news...split pay is on our roadmap and will be available at POS in an upcoming release. Also, if our support team has not already been in touch, we'll be following up regarding reports and other areas where we can help further.

[View all Reviews](https://www.capterra.com/p/230933/LOU-2/reviews/)

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