--- title: "LOU Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LOU Software - reviews, pricing plans, popular comparisons to other Pool Service products and more." source_url: "https://www.capterra.com/p/230933/LOU-2/" page_type: "product" language: "en" --- # LOU Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) LOU ## What is LOU? LOU is cloud business software built on 20 years of best practices with Retail and Service companies. LOU helps businesses in 3 ways: 1. STREAMLINE - Eliminate paper, spreadsheets and multiple apps. Keep your team in sync all day long by running on 1 program. 2. GROW - Use our CRM to identify and follow up with new sales opportunities via text, email or print. 3. VISIBILITY - 100% real-time visibility to inventory across all stock sites. 100% visibility to techs in the field. evosus.com/lou ## What is LOU used for? [Pool Service](https://www.capterra.com/pool-service-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1999 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LOU?[Manage this product listing](https://www.g2.com/products/evosus-lou/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LOU 4.3 (7) VS. [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting Price $1999 Flat Rate, One Time Starting Price $24 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (7) Ease Of Use 4.8 (349) Value For Money 3.9 (7) Value For Money 4.7 (344) Customer Service 4.4 (7) Customer Service 4.7 (343) ## LOU alternatives [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (163)](https://www.capterra.com/p/120411/Datascan-Pharmacy-Software/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about LOU Overview ### What company size and specific industries is LOU built for? LOU is designed for field service businesses and specialty retail companies, especially pool and spa providers, handymen, lawn care, painting services, and home-based businesses. It also fits retail stores selling pool, hot tub, spa, fireplace, patio, furniture, billiards, and other specialty products. Features and Usability ### What are the key features of LOU? LOU offers point of sale (POS), inventory management, order management, and billing & invoicing for retail operations. It also includes accounting, customer database, CRM, and sales reports, plus warehouse management, purchase order management, shipping management, and real-time reporting for stock and transaction oversight. Getting Started and Support ### What training and onboarding options does LOU offer? LOU provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced walkthroughs. Getting Started and Support ### What customer support options does LOU offer? LOU provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support details are listed in the product catalog, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 617 Pool Service reviews Capterra reviewers highlight these as the features buyers care about most when comparing retail management systems: - **Credit Card Processing** (**78%** of reviewers rated this feature as critical) - **Inventory Control** (**59%**) - **Real-Time Data** (**62%**) LOU supports **Credit Card Processing** and **Real-Time Data**, giving retailers the tools to process payments efficiently and monitor store activity as it happens. However, it does not include **Inventory Control**. Instead, it offers other important capabilities that reviewers also value, including **Multi-Location** (**60%**) and **Inventory Tracking** (**57%**), which help businesses oversee stock across locations and keep product counts up to date, allowing teams to make faster sales and inventory decisions. Multi-Location 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple locations Purchase Order Management 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Inventory Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Order Management 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Point of Sale (POS) 2.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Retail Inventory Management 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process LOU 43 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Material: Material list of manufacturing parts and associated costs - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Retail: For Retail Stores - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Sales Management: Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. - Sales Reports: Reports specific to sales analysis for trends and strategies - Stock Management: Manage the buying, selling, and holding of stocks - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warehouse Management: Manage and track operations and inventory within warehouses - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 3.9 (7) 3.9 Based on 7 reviews ## Pricing Value for money 3.9 (7) PRO $1,999 Flat Rate,One Time Enterprise $4,999 Flat Rate,One Time Value for money 3.9 (7) 3.9 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (7) 4.4 Based on 7 reviews ## User reviews Overall rating 4.3 Based on 7 reviews Filter by rating 5(3) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JF Jay F. Sales Consultant Retail ### "Using Lou Daily" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 May 24, 2023 While Lou has been helpful it has also forced us to use other softwares that provide options that Lou does not. Pros Lou was an overall helpful product as it allowed us to centralize date and easily build estimates for customers. Cons One of the issues I had with Lou was the limited compatibility with other softwares and systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 26, 2023 Thanks Jay. Few programs combine Retail, Service, Inventory, Reports & Financials all in one program. LOU does this and more. Open API's for connecting with other systems launches this year, and is included with the LOU Enterprise plan at no additional cost. JH Josh H. Dispatcher Utilities ### "Overall, ambitious but needs improvement " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 December 28, 2022 Overall I do like the program but it seems to be in its baby phase. I feel more like a beta tester than a user of a well oiled machine. It's good, but can be better Pros It provides a unique interface that was very easy to acclimate to. Cons Notes can get scattered and task management can be a bit chaotic. There may be a way to polish these interactions. The relationship between parent/child accounts needs an overhaul Switched from [Act!](https://www.capterra.com/p/175860/Act/) No longer supported, cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jeff S. Office Manager Construction ### "Valet Pool Co Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 30, 2022 It helps us with customer and inventory management the most as well as routing our service techs. Pros That it's cloud based and can be accessed anywhere. It's pretty easy to use when we understand the why to the what and set it up properly. Cons The deployment. Our contact for that was not all that knowledgeable and didn't prep us properly to get this set up properly the first go round (and we made errors in this process as well). Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) [RB Control Systems](https://www.capterra.com/p/158830/RB-Control-Systems/) [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing LOU We liked the vision and direction it was going. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 12, 2022 Jeff - Thanks very much for taking the time to write a review. We have another LOU release due out this week, and will continue to update LOU about every 3 weeks with new features. LOU - powered by the team at Evosus BA Brittany A. Manager Retail ### "Big Business Perks Small Business Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2022 Pros We have been using Lou for several years. The features are top-notch and make my small business feel optimized. The most significant part that has changed our business is communication. Anyone in the company can access our estimates, work orders, sales orders & invoices. Anyone can pick up a sale from any point in the document trail. This keeps sales moving and money incoming. Yet if I have a problem or concern, Lou's staff makes me feel valued and attends to my company like we are the only customer they have. I can appreciate this on so many levels; if I had to mention an employee from Lou who deserves a big pat on the back, it's \[SENSITIVE CONTENT\]. \[SENSITIVE CONTENT\] has always gone above and beyond to ensure Lou works for my company. She is a valued customer service representative and has always been my first choice. Cons The great thing about Lou is if something you dislike or find isn't working great, they take the time to remedy or suggest it to their development team. Most of our dislikes have been resolved. The biggest dislike currently has been with the credit card merchant. Since Lou is a sister company of their merchant, you are restricted on this choice. We would love to be able to use a different merchant or see more competitive rates. Some merchants pass credit card fees on to the customer, which is very appealing. Reasons for choosing LOU We chose Lou over the rest because we would not need to spend thousands on computers or other equipment. We were able to keep our same computers and only purchase a new POS register. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 10, 2022 Thanks very much Brittany! And good news on merchant processing rates: We're adding ACH as a payment option to LOU in the next few months. This will help with work orders & recurring payments by lower the discount rate to less than 1%. RK Ray K. Store Manager Retail ### "LOU by Evosus" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 23, 2022 Pros This software is a great POS system. It makes transactions faster and easier. Cons This software still has a lot of bugs that need to be worked out, but the support team is always there to help you out. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 12, 2022 Hi Ray - Thanks very much for leaving a review. Great news: Before the spring season, we'll be launching a new POS version, including split pay, and pay on account. LOU - powered by the team at Evosus SE Shawn E. Operations Manager Retail ### "A-Tex Family Fun Center" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2022 Overall we are very pleased with the operation, and very pleased with the support that we receive. Pros Really like the ability to see all orders across the company with calling around to each store. Cons The POS register takes too long to log in and out of between customers. Reasons for choosing LOU I came from another company that used the Evosus Legacy software. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 18, 2022 Thank you Shawn! Knowing that A-Tex is a growing multi-location retail and service company, we appreciate your feedback. We'll continue to release LOU updates with new features every 3 weeks. And you're going to love the next generation POS launching this year. It will be available on the same equipment you use today with faster screens, payment on account & split payment capabilities. All releases are included with your monthly licensing. MW Mickey W. Manager Retail ### "Worth the money!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 15, 2021 Overall have been extremely satisfied and would encourage anyone debating the cost (we did for a year) to take the plunge. I will say I believe, though expensive and not fully complete, has saved our company money and been worth it! Pros The way this program keeps everything in one space and for our company allowed us to go paperless and avoided customer files throughout the store. Cons Reports are a work in progress and my least favorite thing is that you can not do a split payment through the pos system. However they are constantly pushing out new updates. My biggest thing is I feel like we have always been paying a premium for a product that was not 100% complete, but even throughout this whole time the product has been far superior to what we have seen in other POS systems. We looked around for quite awhile! Reasons for choosing LOU LOU had the cleanest look and appeared to be the easiest to use Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 17, 2021 Thanks very much Mickey. It's rewarding to hear that LOU is helping your company overall. And good news...split pay is on our roadmap and will be available at POS in an upcoming release. Also, if our support team has not already been in touch, we'll be following up regarding reports and other areas where we can help further. [View all Reviews](https://www.capterra.com/p/230933/LOU-2/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.