# LOU Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LOU the right Retail Management Systems solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/230933/LOU-2/reviews --- LOU 4.3 (7) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 12th, 2026 # Reviews of LOU Ease of use 4.3 Customer Service 4.4 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jeff S. Office Manager Construction Used the software for: 6-12 months ### "Valet Pool Co Review" November 30, 2022 5.0 It helps us with customer and inventory management the most as well as routing our service techs. Pros That it's cloud based and can be accessed anywhere. It's pretty easy to use when we understand the why to the what and set it up properly. Cons The deployment. Our contact for that was not all that knowledgeable and didn't prep us properly to get this set up properly the first go round (and we made errors in this process as well). Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[RB Control Systems](https://www.capterra.com/p/158830/RB-Control-Systems/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing LOU We liked the vision and direction it was going. Review Source Response from Evosus December 12, 2022 Jeff - Thanks very much for taking the time to write a review. We have another LOU release due out this week, and will continue to update LOU about every 3 weeks with new features. LOU - powered by the team at Evosus BA Brittany A. Manager Retail Used the software for: 2+ years ### "Big Business Perks Small Business Support" October 1, 2022 5.0 Pros We have been using Lou for several years. The features are top-notch and make my small business feel optimized. The most significant part that has changed our business is communication. Anyone in the company can access our estimates, work orders, sales orders & invoices. Anyone can pick up a sale from any point in the document trail. This keeps sales moving and money incoming. Yet if I have a problem or concern, Lou's staff makes me feel valued and attends to my company like we are the only customer they have. I can appreciate this on so many levels; if I had to mention an employee from Lou who deserves a big pat on the back, it's \[SENSITIVE CONTENT\]. \[SENSITIVE CONTENT\] has always gone above and beyond to ensure Lou works for my company. She is a valued customer service representative and has always been my first choice. Cons The great thing about Lou is if something you dislike or find isn't working great, they take the time to remedy or suggest it to their development team. Most of our dislikes have been resolved. The biggest dislike currently has been with the credit card merchant. Since Lou is a sister company of their merchant, you are restricted on this choice. We would love to be able to use a different merchant or see more competitive rates. Some merchants pass credit card fees on to the customer, which is very appealing. Reason for choosing LOU We chose Lou over the rest because we would not need to spend thousands on computers or other equipment. We were able to keep our same computers and only purchase a new POS register. Review Source Response from Evosus October 10, 2022 Thanks very much Brittany! And good news on merchant processing rates: We're adding ACH as a payment option to LOU in the next few months. This will help with work orders & recurring payments by lower the discount rate to less than 1%. JF Jay F. Sales Consultant Retail Used the software for: Less than 6 months ### "Using Lou Daily" May 24, 2023 3.0 While Lou has been helpful it has also forced us to use other softwares that provide options that Lou does not. Pros Lou was an overall helpful product as it allowed us to centralize date and easily build estimates for customers. Cons One of the issues I had with Lou was the limited compatibility with other softwares and systems. Review Source Response from Evosus May 26, 2023 Thanks Jay. Few programs combine Retail, Service, Inventory, Reports & Financials all in one program. LOU does this and more. Open API's for connecting with other systems launches this year, and is included with the LOU Enterprise plan at no additional cost. JH Josh H. Dispatcher Utilities Used the software for: 6-12 months ### "Overall, ambitious but needs improvement " December 28, 2022 4.0 Overall I do like the program but it seems to be in its baby phase. I feel more like a beta tester than a user of a well oiled machine. It's good, but can be better Pros It provides a unique interface that was very easy to acclimate to. Cons Notes can get scattered and task management can be a bit chaotic. There may be a way to polish these interactions. The relationship between parent/child accounts needs an overhaul Switched from [Act!](https://www.capterra.com/p/175860/Act/) No longer supported, cost Review Source MW Mickey W. Manager Retail Used the software for: 6-12 months ### "Worth the money!" September 15, 2021 4.0 Overall have been extremely satisfied and would encourage anyone debating the cost (we did for a year) to take the plunge. I will say I believe, though expensive and not fully complete, has saved our company money and been worth it! Pros The way this program keeps everything in one space and for our company allowed us to go paperless and avoided customer files throughout the store. Cons Reports are a work in progress and my least favorite thing is that you can not do a split payment through the pos system. However they are constantly pushing out new updates. My biggest thing is I feel like we have always been paying a premium for a product that was not 100% complete, but even throughout this whole time the product has been far superior to what we have seen in other POS systems. We looked around for quite awhile! Reason for choosing LOU LOU had the cleanest look and appeared to be the easiest to use Review Source Response from Evosus September 17, 2021 Thanks very much Mickey. It's rewarding to hear that LOU is helping your company overall. And good news...split pay is on our roadmap and will be available at POS in an upcoming release. Also, if our support team has not already been in touch, we'll be following up regarding reports and other areas where we can help further. SE Shawn E. Operations Manager Retail Used the software for: Less than 6 months ### "A-Tex Family Fun Center" May 16, 2022 5.0 Overall we are very pleased with the operation, and very pleased with the support that we receive. Pros Really like the ability to see all orders across the company with calling around to each store. Cons The POS register takes too long to log in and out of between customers. Reason for choosing LOU I came from another company that used the Evosus Legacy software. Review Source Response from Evosus May 18, 2022 Thank you Shawn! Knowing that A-Tex is a growing multi-location retail and service company, we appreciate your feedback. We'll continue to release LOU updates with new features every 3 weeks. And you're going to love the next generation POS launching this year. It will be available on the same equipment you use today with faster screens, payment on account & split payment capabilities. All releases are included with your monthly licensing. RK Ray K. Store Manager Retail Used the software for: 1-2 years ### "LOU by Evosus" September 23, 2022 4.0 Pros This software is a great POS system. It makes transactions faster and easier. Cons This software still has a lot of bugs that need to be worked out, but the support team is always there to help you out. Review Source Response from Evosus December 12, 2022 Hi Ray - Thanks very much for leaving a review. Great news: Before the spring season, we'll be launching a new POS version, including split pay, and pay on account. LOU - powered by the team at Evosus Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.