# Netcore Customer Engagement Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Netcore Customer Engagement the right Campaign Management solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231034/Netcore-Cloud/reviews --- Netcore Customer Engagement 4.5 (26) [View alternatives](https://www.capterra.com/p/231034/Netcore-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Netcore Customer Engagement Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews GR Giovanni R Finance ManagerFinancial Services, 11 - 50 employeesUsed the software for: 1-2 years. “Netcore Customer has a straightforward email marketing stream, and it saves on business clarity.“ April 25, 2024 Anmol A Digital Marketing Manager Computer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Campaign Management is very inexpensive in Netcore, we used to send lakh of emails every single day from this tool, with good deliverabilty.“ July 2, 2022 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aashish K. Manager Apparel & Fashion Used the software for: 1-2 years ### "It has been a pleasant experience for us at Myntra, to use Netcore for our Campaign Management." December 19, 2017 5.0 Pros Great at getting segmentation and personalization done for campaigns. We have been using it to reach out to different customer segmentation with suitable campaigns depending on their purchase behaviour, RFM and other parameters. Cons Can further improve the product UI. However the product is good and keeps the campaigns execution task pretty simple in present format as well. Review Source Response from Netcore Cloud December 21, 2017 Hi Aashish, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore AL Annex L. Digital Marketer Medical Practice Used the software for: 1-2 years ### "Netcore Customer has Sustainable Engagement " May 6, 2024 5.0 Pros Netcore Customer has helpful support team, where instant customer engagement is all made for companies. Cons Netcore Customer has proficient way of making all customer support team depended-able. Review Source PK Patrick K. Managing Director Retail Used the software for: 1-2 years ### "Terrible Tech Support" March 24, 2022 2.0 Pros The price is good, a fairly no-nonsense API. Cons The billing process is terrible, if your card expires you get a bill with no info on how to fix it. You shoot a message to the drone on the chat, and get no help at all. Don't expect to get support with this issue and plan for your emails to go down for 24 - 48 hours. Review Source NL Nickis L. Marketing Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Competent Marketing Approach " May 6, 2024 5.0 Pros Netcore Customer has an aggressive email marketing, and it ensure all campaigns are well handled. Cons Netcore Customer is impeccable and conventional, without system challenges. Review Source Anmol A. Digital Marketing Manager Computer Software Used the software for: 6-12 months ### "Inexpensive bulk email marketing tool" July 2, 2022 4.0 Pros Campaign Management is very inexpensive in Netcore, we used to send lakh of emails every single day from this tool, with good deliverabilty. Cons The user interface of this product is not that great. But I've heard that they have drastically improved it. yet to try that. Switched from [Brevo](https://www.capterra.com/p/132996/brevo/) Sendinblue is costly. Review Source raman C. Head Of Digital Marketing Newspapers Used the software for: 6-12 months ### "Doubles retention through Smartech integration" December 21, 2017 5.0 Pros Segmented Campaigns. real time updated. Mail scoring segmentation helps maintain the domain reputation. Cross device integration. Industry and function specific targets. Cohort Analysis Great Support team. Eisha and Spandan SPOC from Netcore has been available literally 24\*7 to help us with our queries and strives a lot to maintain the IP reputation and pushing new creative ideas. Cons Reporting feature requires further granular segmentation. Can improve on some extended functionalities and validations Review Source Gaurav G. CMO - Hellotravel.com Internet Used the software for: 6-12 months ### "Great product for integrated marketing" October 26, 2017 5.0 Pros Seamless integration with multiple marketing channels. WYSIWYG - what you see is what you get. We have improved our click rate by 115% after integrating with Smartech Cons complete setup requires manual intervention. I would suggest team to also add some sample use case automations; for marketers to instantly understand the product. Review Source Response from Netcore Cloud October 27, 2017 Hi Gaurav, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore VR Verified Reviewer Manager - Digital Media Used the software for: 6-12 months ### "Smartech provided unified marketing automation solution across all devices" December 26, 2017 5.0 Pros Dedicated team for consultation & idealization of latest techniques/campaigns. Unified analytic dashboard to view campaign report across channels. Cons User Interface needs to be improved as it takes more time to setup the campaign when there is more rules to trigger an event. Review Source Response from Netcore Cloud December 27, 2017 Hi, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore Oluwatayo A. Content Strategist Used the software for: 2+ years ### "It's a great email marketing software with easy to use automation and designed for multiple channels" May 4, 2018 5.0 Plenty of benefits. From email automation to web push notification. Pros The automation and the multi-channel targeting features which allows for web push notification, SMS and list segmentation. Cons Can't really think of any, it's such a good software. Maybe a few improvements on the on the automation workflows though. Review Source Momen S. data analyst Computer Software Used the software for: 6-12 months ### "Netcore review" September 28, 2022 4.0 Pros Netcore is a really fast and convenient tool to use, it's really great with marketing. Cons I think that Netcore UI should be improved. Review Source OA Othuke A. Digital Marketer Security and Investigations Used the software for: 1-2 years ### "Dynamic and Evident Customer Engagement Approach " April 25, 2024 5.0 Pros Netcore Customer makes the customer conversations flow, and people share ideas to make every service better. Cons Netcore Customer creates an aggressive customer relations concern, very affirmative and reliable. Review Source GR Giovanni R. Finance Manager Financial Services Used the software for: 1-2 years ### "Suitable Email Marketing Approach " April 25, 2024 5.0 Pros Netcore Customer has a straightforward email marketing stream, and it saves on business clarity. Cons Netcore Customer has a profound marketing stream, with no challenge. Review Source RKV Rahul Kumar V. Senior Officer Education Management Used the software for: 6-12 months ### "Net Core customer engagement tool review" April 13, 2022 5.0 Overall a good software, but can be improved further as per the organizations requirements Pros The customer tracking and automated follow-ups Cons The variables definition and parameters criteria Reason for choosing Netcore Customer Engagement Ease of deployment, cost and better tracking and campaigning options within the panel Switched from [OneSignal](https://www.capterra.com/p/163452/OneSignal/) Cost Review Source PS Pankaj S. Manager Used the software for: 1-2 years ### "Netcore's Smartech worked for us brilliantly. Easy to set-up & the tool is so user friendly." October 26, 2017 5.0 Pros There are many features in SmarTech which we would like to highlight. We love the feature of it's email campaign builder where one can easily create responsive mailer by simply dragging and dropping boxes. That's really cool. Also, there is another good feature of integrating your SMS and email both campaigns from this single platform. Then there is browser notification, app push notification which are really good to try on right from single platform. There reporting and analytic system is very good one could easily see campaigns performance in detailed manner. We give NetCore Smartech a big thumbs up!! Cons Intially, we faced few barriers during campaign set-up and test runs but we got seamless support from Netcore's technology team who were ready to assist us any time and got every issues fixed up. Review Source Response from Netcore Cloud October 27, 2017 Hi Pankaj, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore AR Anil R. Campaign Manager Retail Used the software for: 2+ years ### "Netcore is Best Email marketing tool for pushing bulk emails with personalized offer" March 2, 2020 5.0 Overall Netcore is best email marketing tool for doing real time campaigns, promotional campaigns and trigger campaigns. Pros Netcore is one of the best email marketing tool for pushing your bulk emails to the customers with customized offer and you can create, execute and track a response of your email marketing campaigns. Cons I dont have any dislike for this tool, Its best email marketing in the market for doing your inbound and outbound email marketing campaigns. Review Source SA Samson A. Marketing Manager Telecommunications Used the software for: 1-2 years ### "Make life easy and gives the management value for money spent " December 14, 2017 5.0 the system only takes what you put into it, and if in the course you made a mistake, it will give you benefits to correct. I have saved a lot of money for my organization as a result of using this Smartech Panel. as will all know by nature people termed to stay with a brand that makes them happy, and for me and my management, we are here to stay. Pros you will see the positive result almost immediately coming in..... this is simply amazing. I have tried other service providers which I will not mention names, but I just have to look for what will make my life and job easier Cons am still struggling to find what I don't like about the brand. Smartech Panel makes sure you don't send multiple mails to one same number at the same time. it will only pick the unique primary number and deal with it. this is a good way to save your money and give you value. Review Source Response from Netcore Cloud December 18, 2017 Hi Samson, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore AO Alexander O. User Engagement Manager Information Services Used the software for: 1-2 years ### "netCORE provides a powerful tool for Customer engagement and retention. " January 3, 2018 4.0 Pros The tool is fast and very easy to use. It seamlessly integrates all areas of our marketing efforts into one panel making it easy for us to track our customer journey and provide the right information to the right users at the right time. Cons It's hard to pick a fault, however, they could do well to provide more detailed and insightful reports Review Source Response from Netcore Cloud January 5, 2018 Hi Alexander, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore AA Amit A. Product Manager Consumer Goods Used the software for: Less than 6 months ### "Attractive way to engage your customers through contextual walkthroughs!" February 4, 2022 5.0 The overall experience has been good. Apart from integration hardships, everything else has been seamless. Pros Excellent nudge library, easy to set contextual walkthroughs & associated analytics. ROI is extremely high :) Cons Setting up the tool is a pain in the ass. Even though their customer support executives are quite helpful, setting up & integrating with your backend & analytics will make at least a month! Reason for choosing Netcore Customer Engagement I have heard a lot about them from my network. That is the sole reason to use their product. Review Source NO Nonso O. Email Creative Executive Used the software for: 1-2 years ### "Working with Smartech makes work easier for me and most things I were automated with the platform." December 5, 2017 5.0 Pros netCore is users friendly, netCore's campaign team/customer engagement solutions seamlessly helped our team to carry out campaigns successfully and in due time. They also contributed favourably to our total online sales. Review Source Response from Netcore Cloud December 18, 2017 Hi Nonso, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore RR Rakesh R. Digital marketing manger Transportation/Trucking/Railroad Used the software for: 1-2 years ### "About Product " January 16, 2020 4.0 Pros Easy to use. Integration is easy. Instant Response. Cons Conversion tracking is very difficult. For any particular journey, all channels should be in one funnel. Review Source AS Akshay S. HEAD - DIGITAL MARKETING Airlines/Aviation Used the software for: 6-12 months ### "PRODUCT & SERVICE FEEDBACK" January 16, 2020 3.0 Pros IN TERMS OF PRODUCT IT IS SIMILAR TO OTHER AVAILABLE SIMILAR PRODUCTS IN MARKET, HOWEVER MAIN KEY DIFFERENTIATOR IS SERVICE PART WHERE THE TEAM IS PROACTIVE AND TAT IS VERY LESS AS COMPARE TO OTHER COMPETITORS. Cons THERE ARE 2 MAJOR PARTS ARE MAJOR WITH THE PRODUCT 1 - Website Optimizer 2 - DMP integration Review Source RK Rajesh K. Head - Digital Marketing and Analytics Consumer Services Used the software for: 6-12 months ### "Very much flexible in terms of using their automation tool" October 23, 2017 5.0 I am able to menage my business ROI by 16% which is great. Pros Automation feature including web push messaging is really great to boost business ROI specially all the ecom company. Cons UX and UI needs to be improve for user while using this software. This is very important for user to get the good look and feel to use it Review Source Response from Netcore Cloud October 24, 2017 Hi Rajesh Kumar, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! We hope to get your constant support and love in future as well! Team Netcore VR Verified Reviewer AVP Marketing Banking Used the software for: 6-12 months ### "Smart Solution for Smart Marketers" March 29, 2019 4.0 This is a DIY (do-it-yourself) tool, simple and hassle-free to operate. You can start using it with simple 5 mins briefing. It has many features which you can use for advance usage. Pros The software is easy to operate and very effective tool for marketers. Cons Sometime getting connected to customer service support becomes bit of a hassle Review Source SB Sneha B. Direct Marketing Manager Used the software for: Less than 6 months ### "With Smartech, it has been really convenient to switch between different channels to reach audience" December 22, 2017 4.0 Pros #1: Multiple channels to reach out through one portal to send customer communication. Cons Making different flows to design communication. Drag and drop method would have been more user friendly. Review Source Response from Netcore Cloud December 26, 2017 Hi Sneha, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore PM Pranshu M. Manager Used the software for: Less than 6 months ### "Highly recommended service " December 18, 2017 5.0 Pros Value for money is great. Easy to use. Especially the customer support is tremendous, working 365 days a year. Review Source Response from Netcore Cloud December 19, 2017 Hi Pranshu, Thank you for reviewing Netcore Smartech. We are pleased to hear your positive feedback and appreciate the gesture of taking out time to review us! Team Netcore Similar Products Featured