# DAMAGE iD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DAMAGE iD the right Car Rental solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231064/Damage-ID/reviews --- DAMAGE iD 5 (13) [View alternatives](https://www.capterra.com/p/231064/Damage-ID/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DAMAGE iD Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DL Denise L. Director of Operations Leisure, Travel & Tourism Used the software for: 2+ years ### "Damage ID - The tool you need, the family you want." September 24, 2024 5.0 We have been working with Damage ID for years. They have a great product and are very responsive to suggestions and support issues. They are constantly working to make improvements to the product based on experience and client requests. We have had opportunities to switch to other platforms, but at the end of the day, because Damage ID is so eager to provide an amazing product, there is no reason to leave. Everyone at Damage ID is so personally invested in making this the best platform, both on a user level and a personal level, it feels like family. Pros Damage ID is very easy to use and has a user friendly interface, both on mobile and web versions. Customizable templates, easily searchable inspections, multiple user access make it a great option for agencies of all size. AMAZING support and development teams are very responsive to requests and provide real time communication to users. They are constantly working to integrate with other systems to ensure a well rounded experience for clients. The A-team and \[sensitive content hidden\] are the best! Cons Any complaints I would have had, were already addressed to, and corrected by, the team. They are super accepting of suggestions and constantly working to make sure Damage ID has options for customers and the tools they need. Alternatives considered [Record360](https://www.capterra.com/p/148961/Record360/) Reason for choosing DAMAGE iD Damage ID suited our needs at the time better than the alternatives and they keep improving to meet our needs. Review Source Response from DAMAGE iD October 1, 2024 Much appreciated...Thanks for offering your time to complete these much needed reviews. KM Kevin M. Employee Relations Manager Logistics and Supply Chain Used the software for: I used a free trial ### "Free Trial Experience" September 24, 2024 5.0 The free trial let me see if it took care of our current needs and it seems that it will. Pros It is simple to use and is a great tool at a good price point to show new damage to our fleet and control damage issues with drivers of the DSP. We will be going active with this software as of 10/1/24. Cons it seems based for rental companies and not the ideal setup for DSPs but will still fulfill our needs Alternatives considered [Fleetio](https://www.capterra.com/p/120855/Fleetio/) Reason for choosing DAMAGE iD we have no need for fleet management software at this time Review Source Response from DAMAGE iD October 1, 2024 Thanks, Kevin, for taking the time to provide feedback for DAMAGE iD and other potential Users. FG Fabian G. Owner Logistics and Supply Chain Used the software for: 6-12 months ### "Very happy with DamageID and their leadership team" September 25, 2024 5.0 Overall, our working relationship with the DamageID team has been very positive. The senior leadership has been very receptive to our feedback on how the app can be more tailored to DSPs Pros What I liked most about DamageID is the focus of the app. It is, in my opinion, the single most effective and affordable app for us DSPs to record the physical condition of our delivery vans every day. Cons The app can be buggy and slow, this happens from time to time. Alternatives considered [Record360](https://www.capterra.com/p/148961/Record360/) Reason for choosing DAMAGE iD similar feature set but DamageID was far more affordable Review Source JF Jeff F. Owner Logistics and Supply Chain Used the software for: Less than 6 months ### "Prevent damage using Damage iD" September 24, 2024 5.0 It has saved me thousands on damage repairs through avoidance. If you know you have to check out and in, you will be extra careful! Pros Easy to use, provides a lot of customization options and effectively tracks damages. Cons I don't have a lot of complaints; the user interface could be modernized a bit, but it works for what it does! Switched from [Fleetio](https://www.capterra.com/p/120855/Fleetio/) Better workflow and customer support is much better Review Source Response from DAMAGE iD October 1, 2024 Jeff, thanks for taking the time to offer your feedback on the use of DAMAGE iD. PM Peter M. Head of sales Information Services Used the software for: 6-12 months ### "Solid User Experience with Room for AI Improvement." September 25, 2024 5.0 The user experience is good and meets our needs, but it might be beneficial to have an advanced AI system for image capturing within the app, where the system could automatically detect errors and damages on the vehicle. Pros I liked the simplicity and ease of use. The app allows for quick and efficient documentation of vehicle conditions, which saves time and ensures accuracy. Cons We didn’t have any major issues with using it, but if I had to choose, I might design the website a bit more nicely. Review Source JP Jenna P. Owner Automotive Used the software for: 2+ years ### "LOVE DAMAGE iD" September 24, 2024 5.0 Overall experience with Damage iD is 10/10. The system is great and the customer service is 10/10. If you are on the fence about incorporating this system for your business, don't wait any longer. You will have no regrets. Pros Pros: The DAMAGE iD software has helped us better manage out fleet better. The pictures and video help alot when we have to send it in for insurance claims. Everything is dated and time stamped, and after taking the pictures you can sign it. Cons Cons: I have yet to find any cons about DAMAGE iD. Review Source RC Roberto C. General Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "There was a before and an after DAMAGE ID" September 24, 2024 5.0 It´s a great tool that helps to support our operation as a car rental company. Very easy to use and a great tool to support new damage on vehicles. Pros \-User friendly -Easy to learn and access -We receive updates with new features -It provides a solid proof for new damages on vehicles Cons I think that is a very complete tool. If I had to wish something, I would wish integration with our corporate software. Review Source CV Carlos V. CEO Automotive Used the software for: 2+ years ### "Great tool" September 24, 2024 5.0 All great, from a commercial team perspective to tech perspective Pros Easy to use and very precise pictures and processes Cons More AI integration and more options for both customer and operator Review Source JC Jesse C. Operations Manager Automotive Used the software for: 2+ years ### "100% Support Damage ID" September 24, 2024 5.0 We have been using Damage ID for 10+ Years and have had a great experience not only with the product but also with the service from the company and staff. Pros Transparent inspection process for car rental companies Cons Staff may feel like they are just taking photos instead of inspecting vehicle. Review Source BH Brenda H. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good Product" September 24, 2024 5.0 very good once we got drivers used to using it Pros easy use. once we got drivers used to using it we have had good success Cons I'd like to have a contact to talk to when a new person starts. I think reports could be simpler to use. Review Source JF Jordan F. Rental Car Manager Automotive Used the software for: 6-12 months ### "DamageID Review" September 24, 2024 5.0 Valuable asset, easy to use and great tool for the business. Pros I like all the tools available, the inspection formats and being able to customize your own. Also having the case list, being able to send inspection requests to customers, and pulling damage reports. DamageID has been a very valuable asset! Cons I've been utilizing the product for some time with no cons to detail. Review Source EW Ernest W. President Automotive Used the software for: 2+ years ### "Damage ID comments" July 8, 2021 5.0 Excellent Pros Very efficient. No arguments with customers Cons I use the I phone. I would prefer the original version where I had to pick the next picture instead of the auto rotation. We ORKIN in a very tight space with large trucks so many times I have to take the pictures in a different order. If the option would be available that would be nice. Otherwise I can live with it the way it is. Review Source Response from DAMAGE iD July 14, 2021 Ernie, Thanks for taking the time to write a Review for this Search Engine, Capterra. You're always so generous. DW Dave W. Manager Retail Used the software for: 1-2 years ### "Damage iD review" June 29, 2021 5.0 We find it very useful for monitoring body damage. Pros The software is easy to use and saves us money catching damaged vehicles. Cons It does everything we need it to do for our size company! Reason for choosing DAMAGE iD sounded like a great product and it is! Review Source Similar Products Featured ## Related categories [Car Rental](https://www.capterra.com/car-rental-software/)[Rental](https://www.capterra.com/rental-software/)[Inspection](https://www.capterra.com/inspection-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.