---
title: "Udio Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Udio Software - reviews, pricing plans, popular comparisons to other Swim School products and more."
source_url: "https://www.capterra.com/p/231109/UdioSwim/"
page_type: "product"
language: "en"
publication_date: "2026-10-19"
---

# 

 Udio Software Review 2026: Features, Integrations, Pros & Cons

Last updated on October 19, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Udio

## What is Udio?

Designed and developed by people in the swim industry, Udio helps you manage the day-to-day running of your swim school, including bookings, lesson scheduling, payments and communication. Your customers can also benefit when you upgrade to the portal, which enables them to make, change & cancel bookings, set up automated payments and track their child's progress. By streamlining your workflows with Udio, you can spend less time on admin and more time where it matters - with your customers.

## What is Udio used for?

[Swim School](https://www.capterra.com/swim-school-software/)[School Management](https://www.capterra.com/school-administration-software/)[Club Management](https://www.capterra.com/club-management-software/)

Overall rating

Based on 47 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

A$19

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Udio alternatives

Highest Rated

[4.8 (432)](https://www.capterra.com/p/202837/Everfit/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.6 (3,206)](https://www.capterra.com/p/146651/My-PT-Hub/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Paperbell](https://www.capterra.com/p/206052/Paperbell/)

[4.7 (152)](https://www.capterra.com/p/206052/Paperbell/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/206052/Paperbell/)

[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/)

[4.4 (614)](https://www.capterra.com/p/145039/WellnessLiving/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/145039/WellnessLiving/)

[View all alternatives](https://www.capterra.com/p/231109/UdioSwim/alternatives/)

## FAQs about Udio

Overview

### Which roles and teams benefit most from Udio?

Udio is most used by operations managers, office administrators, and facility leaders who coordinate day-to-day activities, staff, and customer-facing services. Swim school and aquatic center teams use it to manage programs and schedules, while owners, founders, and marketing leads support business oversight, communications, and service delivery.

Answer based on 47 reviews

Overview

### What company size and industries is Udio built for?

Udio is for small- to large-sized swimming schools, sports coaching businesses, fitness providers, dance studios, gymnastics programs, schools, and tutors, with small businesses comprising 79% of reviewers. It serves Sports organizations most often (45%), followed by Education Management (17%) and Recreational Facilities and Services (15%).

Answer based on 47 reviews

Features and Usability

### What are the key features of Udio?

Udio includes core financial management and financial reporting, with billing and invoicing for fee collection and invoice handling. Its most-discussed operational features include student management for viewing individual profiles and records, plus skills tracking to monitor progress, notify parents, and support printable certificates.

Answer based on 9 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Udio starts at A$19 per user per month on the Build plan, with a free trial available. Grow costs A$99 and adds advanced reporting, SMS integration, and phone support, while Elevate costs A$199 with self check-in and health notes. Some users say the pricing structure can be complicated.

Answer based on 3 reviews

Integrations

### Which third-party tools and platforms does Udio integrate with?

Udio connects natively to Zapier, giving it access to a wide range of third-party apps and workflow automations through that platform. This integration supports connections across business tools, communication apps, and productivity systems without requiring direct native connectors for each service.

Answer based on 2 reviews

Getting Started and Support

### What training and onboarding options does Udio offer?

Udio provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide visual walkthroughs for learning product features and setup steps.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does Udio offer?

Udio provides email/help desk, FAQ/forum, knowledge base, and phone support. Reviewers describe the support team as responsive, knowledgeable, and patient, with quick answers and clear guidance during onboarding and ongoing use. Some users note a learning curve, but say questions are handled well.

Answer based on 9 reviews

Features and Usability

### Is Udio easy for swim schools to use?

Udio makes day-to-day swim school administration easy for staff and customers, with intuitive booking, scheduling, payments, and parent tools. Swim school operators often find onboarding manageable and can begin with a simple setup before adding options. Some users find class changes, waiting lists, or slower performance less convenient.

Answer based on 13 reviews

Features and Usability

### How easy is the Udio interface to navigate?

Udio provides a clear, straightforward interface that helps staff and parents navigate bookings, check-ins, payments, and calendars. Swim school teams value the visual calendar, self-service parent portal, and role-specific workflows. Some users find certain screens visually busy, while class creation and teacher changes can feel clunky.

Answer based on 10 reviews

## Features

AI summary

Based on 188 Swim School reviews

Capterra data shows that buyers of swim school software rank the following features as their top priorities:

-   **Class Scheduling** (**78%** of reviewers rated this feature as critical)
-   **Online Payments** (**74%**)
-   **Student Management** (**60%**)

Udio supports all three of the features reviewers consider most important: **Class Scheduling**, **Online Payments**, and **Student Management**. Together, these capabilities help swim schools organize lesson calendars, collect fees more efficiently, and keep student records up to date, allowing teams to manage daily operations with less manual work and better visibility across the business.

Class Scheduling

4.8 (12)

75.00% of 12 reviewers that rated this feature as important or highly important

Schedule in-person or online classes

Online Payments

4.3 (11)

54.55% of 11 reviewers that rated this feature as important or highly important

Accept and process online payment transactions

Student Management

4.7 (18)

66.67% of 18 reviewers that rated this feature as important or highly important

Database of students to track personal information of individuals and families

Billing & Invoicing

4.3 (18)

66.67% of 18 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Online Registration

4.6 (13)

61.54% of 13 reviewers that rated this feature as important or highly important

Real-time registration over the web

Attendance Tracking

4.6 (14)

64.29% of 14 reviewers that rated this feature as important or highly important

Track the attendance of specific individuals or groups

Udio 111 features

### All Features
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Admissions Management: Handle the registration and admission process for existing and new students
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling
- Appointment Scheduling: Schedule appointments via a calendar
- Assessment Management: Creation, administration, and evaluation of assessments or tests
- Attendance Management: Manage attendance for classes, shifts, meetings, or events
- Attendance Tracking: Track the attendance of specific individuals or groups
- Attendee Tracking: A list of registered participants
- Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications
- Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Bookstore Management: Manage book inventory and handle transactions for stores that sell books
- Cafeteria Management: Manage cafeteria operations such as menu creation, payment processing, order intake, or vendor management
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc.
- Class Registration: Online registration for classes
- Class Scheduling: Schedule in-person or online classes
- Client Management: Manage contact details and communication with clients
- Client Portal: Private online space that lets businesses securely share documents and provide information access to clients
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Costume Management: Designing, storing and cataloging costumes with client information, including assignments, sizes and prices
- Credit Card Processing: Accept and process credit card transactions
- Customer Accounts: Record customer information, purchase history, and other notes
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Electronic Payments: Electronically collect payments for goods or services
- Email Campaign Management: Plan, execute, and analyze email marketing campaigns
- Email Management: Manage, store and organize emails within the system or via third-party apps
- Email Marketing: Create and send email blasts/campaigns
- Email Reminders: Reminders sent via email
- Email Templates: Pre-made examples and templates for emails
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Enrollment Confirmation: Confirmation of the enrollment of a student in a course, class, activity, or program
- Enrollments/Onboarding: Manage the enrollment and onboarding of all new members and accepted applications
- Event Calendar: A list of events with their respective dates
- Event Management: Schedule and manage the logistics of activities and other gatherings
- Event Scheduling: Plan an event's time and location
- Facility Management: Manage the maintenance of building facilities
- Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability
- Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance
- Financial Management: Plan, manage, and track the financial activities of an individual or organization
- Financial Reporting: Generate reports to assess the financial performance of an organization
- Fitness Performance Tracking: Tracks fitness and exercise performance
- For Dance Studios: Designed for dance studios
- For Gyms: Intended for sports & fitness gyms
- Forms Management: Store, manage and track all forms in a centralized location
- Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars
- Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made
- Marketing Automation: Automate workflows and trigger campaigns based on customer actions
- Member Accounts: Accounts held by members of an organization
- Member Management: Centralizing administrative & communication processes of an organization's members
- Member Portal: Online gateway through which members can access/update personal information
- Membership Management: Database of members to track personal information of individuals and families
- Mobile Access: Access software remotely via mobile devices
- Mobile Alerts: Notifications via mobile devices
- Mobile Booking: Make reservations on the go through a mobile device
- Multi-Location: Manage and support multiple locations
- Multi-Period Recurring Billing: Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit
- Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
- Online Booking: Book meetings and appointments through a website or digital platform
- Online Calendar: Online calendar of upcoming events/activities viewable to members and visitors
- Online Classes: Lessons that can be accessed online, allowing students to learn from home.
- Online Payments: Accept and process online payment transactions
- Online Registration: Real-time registration over the web
- Onsite Registration: In-person, onsite registration
- Parent Portal: Portal for parents to see and update childrens' info, track progress & more
- Parent/Student Portal: Online gateway through which parents and students can view material and communicate with teachers
- Payment Processing: Accept, record, and reconcile financial transactions
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Progress Reports: Document and report the progress of ongoing projects
- Progress Tracking: Reporting on how each user, task or process has advanced since its initiation
- Real-Time Reporting: Active reporting of data and metrics
- Records Management: Ability to record, store, update, and retrieve information
- Recurring Appointments: Schedule repeating appointments based on a duration of time
- Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service
- Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held
- Sales Reports: Reports specific to sales analysis for trends and strategies
- Scheduling: Plan availability and assign specific time slots for tasks and resources
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Skills Tracking: Track employee skills, competencies, training & qualifications
- SMS Messaging: Send messages via SMS
- SMS Reminders: Reminders sent via SMS/text message
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll
- Student Information/Records: Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration
- Student Management: Database of students to track personal information of individuals and families
- Surveys & Feedback: Gauge satisfaction and receive information for improvement and success
- Team Management: Organizing a group of people to accomplish a task
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
- Wait List Management: Record, update and manage waiting lists
- Website Integration: Seamlessly integrates with 3rd party websites
- Website Management: Built-in website builder or integration with third-party site
- Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows

---

Get Advice

We can help you find the software with the features you need.

Features

4.4 (47)

4.4

Based on 47 reviews

## Pricing

Value for money

4.7 (40)

Free Trial

[View pricing plan details](https://www.capterra.com/p/231109/UdioSwim/pricing/)

Build

A$19.00

Per User,Per Month

It includes:

-   basic reporting
-   makeup vouchers
-   email support
-   class scheduling
-   customer portal
-   progress tracking

Grow

A$99.00

Per User,Per Month

It includes:

-   free onboarding
-   SMS integration
-   waiting list
-   phone support
-   customer portal
-   makeup vouchers
-   advanced reporting
-   progress tracking
-   skill tracking
-   personal results

Elevate

A$199.00

Per User,Per Month

It includes:

-   phone support
-   staff qualifications
-   self check-in
-   waiting list
-   advanced reporting
-   makeup vouchers
-   free onboarding
-   customer portal
-   personal results
-   progress tracking

Value for money

4.7 (40)

4.7

Based on 40 reviews

## Integrations

[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (46)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (46)

4.9

Based on 46 reviews

## User reviews

Overall rating

4.8

Based on 47 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(38)

4(9)

3(0)

2(0)

1(0)

Mentioned topic

Recent reviews first, then most helpful

Surya P.

Director & CEO

Used the software for: Less than 1 year

### "Best school/institute management system!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 13, 2022

The parent portal was a big help to us since it solved a lot of difficulties. In addition, the Udio crew is always accessible to address my queries. I've been quite pleased with the software since the beginning.

Pros

We found Udio to be simple to use and learn; our institute's personnel rapidly learned how to use the program. The email tool is fantastic, allowing you to send all of your clients in a single email.

Cons

We encountered some troubles with the email system, and emails did not always arrive at their intended destination. There is also no SMS capability for fast texting clients. Everything else is flawless and perfect.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Business Owner

Used the software for: Less than 1 year

### "UDIO is great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 12, 2024

Udio has been so helpful. It has hugely cut down on my admin time and immediately made my business more profitable as bookings are so much easier. It's been a bit of a learning curve but the customer support has been excellent. Every question has an answer. There has obviously been a lot of thought put into every aspect of the software. I'm 5 months in now and loving it. So glad I made the switch.

Pros

I love the streamlined booking system on my website and the very responsive and knowledgable customer support.

Cons

I do wish I had a more seamless way for customers to join my waiting list when I don't yet have a class for their particular age group. Honestly though, with how good the customer support is and how intuitive the software is, there probably is a solution and I just haven't realised it yet!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Manager

Used the software for: 3-5 years

### "Works well for us "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

December 23, 2021

Sue is always available to answer any questions I have she has helped me understand and use all the features available.

Pros

we find Udio easy to teach our staff, we use the direct debit facility for our customers which is easy. I use the bulk email and the reports are great.

Cons

not much. sometimes our staff enter a new swimmer that is already in the system so maybe it could flag if you start to enter someone already entered?

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

General Manager

Used the software for: Less than 1 year

### "We love \[sensitive content hidden\]& Udio!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 25, 2024

LOVE IT! We went from having dissatisfied customers and staff with our old system to overnight team members and customers commenting on how user friendly the new system (Udio) was. Changing systems is never without hiccups, but Udio and the team made this transition so easy. Nothing is ever too much for them and they make us feel like VIP's at every interaction.

Pros

\[sensitive content hidden\]! The customer service at Udio is amazing, from the onboarding process to the ongoing support. We love her step by step videos and quick response time. The system is easy to use. It makes sense & you can quickly navigate your way around it. The reporting is fabulous and can really quickly identify issues with numbers & figures.

Cons

We can't wait to see the APP for parents An easier way for the team to mark achievements. Schedule View - love easier way to see lane view for an afternoon/weekend shift

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Office Manager

Used the software for: Less than 1 year

### "Experience with UDIO"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 18, 2022

Overall experience with UDIO is great, have saved us a lot of time and made our communications with parents a lot more seamless.

Pros

\-The customer portal. It is great for parents to view everything about their child through the portal. (Looking at bookings, managing their makeups, tracking their progress, downloading their certificates, paying their invoices). Love how it has the panel showing the recent posts on our social media page as well. Very well thought out. -Overall usability of the software, easy to navigate and well structured. -There has also been a few changes made to work for our business model and it has helped save us a lot of time. Some of it includes the Permanent/replacement in coaches and bulk move.

Cons

\-The time consuming process of having to create a new class and moving the students over when the students are ready for the next level. Understand how it would work for a business with many class options for students to move into but in our case, where spaces are limited and coaches work towards advancing the whole class, doesn't work too well. -Not being able to do a one-time reconciliation for payments on the same billing account . Parents pay a consolidated amount for their invoices via Bank Transfer and having to manually reconcile the invoices individually takes a lot of time and productivity is compromised. -Credits being applied to a facility instead of the billing account. -Not being able to utilise temporary vouchers (makeup vouchers) or move day and time across different outlets.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Customer Service Coordinator

Used the software for: 1-3 years

### "Review for UDIO"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 17, 2021

The parent portal was a huge benefit for us as it solved a lot of problems for us like allowing parents to manage their makeups themselves as well as not needing to constantly call or come up to the office to do basic things like move bookings or check which class their child was in .

Pros

Coming from a very complex system like Links to a system like UDIO was a big difference for our centre. Staff as well as customers picked up on how to use the software very easily and quickly.

Cons

We had some issues with parents not receiving our communication that were sent via email. This was the only issue.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Music Teacher, Director

Used the software for: Less than 1 year

### "Australian Owned with Local Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 20, 2023

Pros

The biggest pro for me has been the local support, in the same time zone. The support has been fantastic so far. Not more staying up until 10pm just to speak to someone from the company (this was the case with the last software I was using). I generally get an answer within a day and this is either by way of a video specifically answering my questions or a zoom catch up. Amazing!

Cons

There’s not much bad to say… I am definitely looking forward to the app when it arrives.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Founder

Used the software for: Less than 1 year

### "Awesome customer support "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 4, 2024

The onboarding was great as they set up my system for me saving me weeks of headache if I had tried to do it myself. Amazing customer support and easy enough to use interface.

Pros

Quick response time from customer support

Cons

Not understanding the various class cancellation options.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Squad Admin Manager

Used the software for: 3-5 years

### "Breakers Swim Club View"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 10, 2025

Always quick responses to queries from support, overall experience is an awesome system, would recommend Udio to all swim clubs

Pros

How easy it is to use and control numbers per session, adding notes for coaches to read when checking in swimmers.

Cons

WAITLIST - would like if session is full use wait list to add a person to a current session waiting on - ie when you add from waitlist, clears all other session currently on, happy to discuss further. Would like a tab when family clicking 'unable to attend' options can be available ie sick, injury, unable to get to session, other (please email xxxx)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Tony J.

Founder

Used the software for: I used a free trial

### "Initial review of Undio"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 22, 2025

I love it. It is going to significantly streamline our booking processes and provide a much better user experience. - for customers and staff.

Pros

It makes a completed process manageable. The onboarding is superb with all the assistance needed to tailor this product to our specific needs.

Cons

Initially it is a challenge working out the most effective ways of using the system because there are multiple options in order to cover multiple scenarios. Undio is, of course, aware and open about this and more than compensate with real in-person support

Review source

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[View all Reviews](https://www.capterra.com/p/231109/UdioSwim/reviews/)

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