# Udio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Udio the right Dance Studio solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231109/UdioSwim/reviews --- Udio 4.8 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Udio Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews KP Kumari P Market analystChemicals, 501 - 1,000 employeesUsed the software for: 6-12 months. “What I liked the most about Udio is it's user friendly interface making every tasks such as chapter scheduling, tracking bookings, payment procedures and many more, easier and doable.“ November 12, 2023 LG Luke G Aquatic Centre ManagerSports, 51 - 200 employeesUsed the software for: More than 2 years. “Can be slightly messy in terms of visuals.“ July 14, 2022 DT Danni T General ManagerSports, 11 - 50 employeesUsed the software for: Less than 6 months. “The customer service at Udio is amazing, from the onboarding process to the ongoing support.“ October 22, 2024 NS Nilüfer S Senior ManagerAccounting, 10,001+ employeesUsed the software for: Less than 6 months. “Sometimes it slows down a lot and can make work difficult.“ August 17, 2022 CC Christal C FounderHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Quick response time from customer support“ October 27, 2024 DC David C ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “Offers a basic simple setup but as I have become more comfortable with the software I am adding more sophistication, creativity and complexity to our tasks.“ July 20, 2022 ## Showing most helpful reviews Showing 1-25 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Surya P. Director & CEO Information Technology and Services Used the software for: 6-12 months ### "Best school/institute management system!" May 12, 2022 5.0 The parent portal was a big help to us since it solved a lot of difficulties. In addition, the crew is always accessible to address my queries. I've been quite pleased with the software since the beginning. Pros We found to be simple to use and learn; our institute's personnel rapidly learned how to use the program. The email tool is fantastic, allowing you to send all of your clients in a single email. Cons We encountered some troubles with the email system, and emails did not always arrive at their intended destination. There is also no SMS capability for fast texting clients. Everything else is flawless and perfect. Review Source Response from UdioSystems May 31, 2022 Hi Surya, thank you for taking the time to leave this glowing review! Great to hear that Udio is helping your institute thrive. We appreciate your comments and will very soon be rolling out updates to the email platform and the ability to send SMS' directly from Udio. Watch this space! -Hayley DT Danni T. General Manager Sports Used the software for: Less than 6 months ### "We love \[sensitive content hidden\]& Udio!!" October 22, 2024 5.0 LOVE IT! We went from having dissatisfied customers and staff with our old system to overnight team members and customers commenting on how user friendly the new system () was. Changing systems is never without hiccups, but Udio and the team made this transition so easy. Nothing is ever too much for them and they make us feel like VIP's at every interaction. Pros \[sensitive content hidden\]! The customer service at is amazing, from the onboarding process to the ongoing support. We love her step by step videos and quick response time. The system is easy to use. It makes sense & you can quickly navigate your way around it. The reporting is fabulous and can really quickly identify issues with numbers & figures. Cons We can't wait to see the APP for parents An easier way for the team to mark achievements. Schedule View - love easier way to see lane view for an afternoon/weekend shift Alternatives considered [iClassPro](https://www.capterra.com/p/127097/iClassPro/) Reason for choosing Udio Customer service - Sue and Stuart were lovely and it felt like the right fit. We haven't looked back. Switched from [First Class Software](https://www.capterra.com/p/10017460/First-Class-Software/) offered a quicker system with better fee collection & reporting features Review Source Elice G. Manager Recreational Facilities and Services Used the software for: 2+ years ### "Works well for us " December 20, 2021 5.0 Sue is always available to answer any questions I have she has helped me understand and use all the features available. Pros we find easy to teach our staff, we use the direct debit facility for our customers which is easy. I use the bulk email and the reports are great. Cons not much. sometimes our staff enter a new swimmer that is already in the system so maybe it could flag if you start to enter someone already entered? Review Source Response from UdioSystems January 4, 2022 Hi Elice, thank you for taking the time to share your feedback, we really appreciate it! Happy to hear that you find Udio easy when it comes to training staff and that it streamlines the payment process for you and your customers. We'll definitely pass your feedback over to our development team. -Hayley GR Gareth R. Business Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "UDIO is great!" November 4, 2024 5.0 has been so helpful. It has hugely cut down on my admin time and immediately made my business more profitable as bookings are so much easier. It's been a bit of a learning curve but the customer support has been excellent. Every question has an answer. There has obviously been a lot of thought put into every aspect of the software. I'm 5 months in now and loving it. So glad I made the switch. Pros I love the streamlined booking system on my website and the very responsive and knowledgable customer support. Cons I do wish I had a more seamless way for customers to join my waiting list when I don't yet have a class for their particular age group. Honestly though, with how good the customer support is and how intuitive the software is, there probably is a solution and I just haven't realised it yet! Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/)[Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Udio My wife found and convinced me to try it. We loved that is had many of the features we were looking for and had excellent reviews. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) My business outgrew Google Sheets and my slapdash attempt at managing a waitlist. Also, Udiopay has much better fees. Review Source CC Christal C. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Awesome customer support " October 27, 2024 5.0 The onboarding was great as they set up my system for me saving me weeks of headache if I had tried to do it myself. Amazing customer support and easy enough to use interface. Pros Quick response time from customer support Cons Not understanding the various class cancellation options. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing Udio Affordability and Ease of onboarding as it was done for me Review Source TA Thippa A. Office Manager Sports Used the software for: 6-12 months ### "Experience with UDIO" October 17, 2022 4.0 Overall experience with is great, have saved us a lot of time and made our communications with parents a lot more seamless. Pros \-The customer portal. It is great for parents to view everything about their child through the portal. (Looking at bookings, managing their makeups, tracking their progress, downloading their certificates, paying their invoices). Love how it has the panel showing the recent posts on our social media page as well. Very well thought out. -Overall usability of the software, easy to navigate and well structured. -There has also been a few changes made to work for our business model and it has helped save us a lot of time. Some of it includes the Permanent/replacement in coaches and bulk move. Cons \-The time consuming process of having to create a new class and moving the students over when the students are ready for the next level. Understand how it would work for a business with many class options for students to move into but in our case, where spaces are limited and coaches work towards advancing the whole class, doesn't work too well. -Not being able to do a one-time reconciliation for payments on the same billing account . Parents pay a consolidated amount for their invoices via Bank Transfer and having to manually reconcile the invoices individually takes a lot of time and productivity is compromised. -Credits being applied to a facility instead of the billing account. -Not being able to utilise temporary vouchers (makeup vouchers) or move day and time across different outlets. Switched from [SwimBiz](https://www.capterra.com/p/172327/SwimBiz/) To make processes and communications to parents more effective. To allow parents to independently track their child's progress via the customer portal. Review Source RD Rochelle D. Customer Service Coordinator Sports Used the software for: 1-2 years ### "Review for UDIO" November 12, 2021 5.0 The parent portal was a huge benefit for us as it solved a lot of problems for us like allowing parents to manage their makeups themselves as well as not needing to constantly call or come up to the office to do basic things like move bookings or check which class their child was in . Pros Coming from a very complex system like Links to a system like was a big difference for our centre. Staff as well as customers picked up on how to use the software very easily and quickly. Cons We had some issues with parents not receiving our communication that were sent via email. This was the only issue. Review Source Response from UdioSystems November 18, 2021 Hi Rochelle, thank you for taking the time to leave a review, we appreciate the feedback! So pleased to hear how user-friendly your staff and customers find Udio and the portal - it's one of our biggest focuses that we continually refine. So sorry to hear some parents hadn't received your emails; we've done everything possible on our end to legitimise the domain so it sounds like it could be a receiver issue (i.e. their provider is marking the email as junk). You could use the customer notices in the portal to let customers know an email has gone out and to check junk just in case :) Do reach out if there's anything else we can do to help! -Hayley AS Alyce S. Music Teacher, Director Education Management Used the software for: Less than 6 months ### "Australian Owned with Local Support" December 19, 2023 5.0 Pros The biggest pro for me has been the local support, in the same time zone. The support has been fantastic so far. Not more staying up until 10pm just to speak to someone from the company (this was the case with the last software I was using). I generally get an answer within a day and this is either by way of a video specifically answering my questions or a zoom catch up. Amazing! Cons There’s not much bad to say… I am definitely looking forward to the app when it arrives. Alternatives considered [My Music Staff](https://www.capterra.com/p/148451/My-Music-Staff/) Reason for choosing Udio seemed to be more customisable to my needs. I like that they are based in Perth, in the same time zone as me. Switched from [Jackrabbit Music](https://www.capterra.com/p/168245/Jackrabbit-Music-Online-Music-School-Management-Software/) The team helped me import my customer data and change my customers over. They were really helpful. Review Source Response from UdioSystems January 4, 2024 Thank you so much, Alyce! We appreciate your amazing feedback and love having you in our Udio family. cF corinna F. swim school owner Sports Used the software for: 6-12 months ### "Life saver" November 14, 2021 5.0 have been amazing to work with, no question is silly and I ask a lot! they are always there willing to help. Pros The email feature to be able to email certain days or levels or all clients in one easy email. made our life so much easier Cons no text function to be able to text clients quickly if we have had to cancel lessons at short notice. Alternatives considered [SwimDesk](https://www.capterra.com/p/172359/SwimDesk/)[SwimBiz](https://www.capterra.com/p/172327/SwimBiz/) Reason for choosing Udio the customer service, \[SENSITIVE CONTENT\] talked me through each part of their system and it just seemed so easy to use. nothing complicated and the fact that I could still organise all my own payments was a bonus as we dont use direct debits at our pool Review Source Response from UdioSystems November 18, 2021 Hi Corinna, thanks so much for this wonderful review! So glad you love the email functionality in Udio and that it helps maintain communication with your customers. SMS will soon be available for Australia but New Zealand is proving tricky due to Telco restrictions - one thing you could do is sign up to a local SMS provider and import information from Udio. Thanks again, and please continue to reach out if you have any questions - we're always happy to help :) -Hayley AP Allison P. Squad Admin Manager Sports Used the software for: 2+ years ### "Breakers Swim Club View" July 9, 2025 5.0 Always quick responses to queries from support, overall experience is an awesome system, would recommend to all swim clubs Pros How easy it is to use and control numbers per session, adding notes for coaches to read when checking in swimmers. Cons WAITLIST - would like if session is full use wait list to add a person to a current session waiting on - ie when you add from waitlist, clears all other session currently on, happy to discuss further. Would like a tab when family clicking 'unable to attend' options can be available ie sick, injury, unable to get to session, other (please email xxxx) Review Source LV Lisa V. Assistant Operations Manager Recreational Facilities and Services Used the software for: 2+ years ### "UDIO Review" March 14, 2023 5.0 is growing with us and developers are keen to embrace any suggestions we have. The functionality of the system benefits our swim school and is easy to use from a staff and customer perspective. Pros Product is user friendly and easy to navigate. Cons More report tools: E.g: Duplicate account report, Teams reporting tool, ability to adjust invoice part way through the month ( instead of crediting account) Review Source Response from UdioSystems March 16, 2023 Hi Lisa, Thank you so much for your review! We are happy to hear that you find Udio user-friendly and easy to use! We will definitely pass the feedback regarding the reporting tools on to our development team. Have a great day! LG Lis G. Business Performance Manager Sports Used the software for: 2+ years ### "So easy to use!" November 5, 2021 4.0 Pros What I like most about is the customer portal and self-check in. Having the ability for customers to manage their own bookings and check themselves into lessons has enabled us to shift our resource to other areas of the business where it is needed most. This in turn means we are able to offer a better level of service to our customers and more support to our staff. Cons The waitlist - However, I know there is work being done to improve this part of the software. Reason for choosing Udio offered cloud based software and a customer portal option. Udio was also much more user friendly for our staff. Review Source Response from UdioSystems November 11, 2021 Hi Lis, thank you for sharing your thoughts and feedback, we're thrilled to hear that the customer portal and self check-in are making such a difference to your business and customers. Great to hear that the staff find it easy to use and user-friendly. And waitlist improvements are high on the roadmap so watch this space :) Thanks again! -Hayley JG Jared G. Head Swimming Coach Sports Used the software for: 6-12 months ### "Amazing software. " November 12, 2021 5.0 Simple and effective tool which has helped tremendously. Pros The dashboard makes everything so simple and convenient. This product has made me confident in doing my administration work whilst minimising my time at my computer. The customer service with \[SENSITIVE CONTENT\] has beyond amazing. She has been a huge help when setting up the program at Newington. Cons Two simple features that i feel would be beneficial to the software: - Allowing attachments in emails. - Having a finished/complete button after marking the roll Reason for choosing Udio Ease of use Review Source Response from UdioSystems November 17, 2021 Hi Jared, thanks so much for leaving this great review! So happy to hear how well Udio has fitted into your business. Appreciate the feedback too! Adding email attachments will be released in the next stage of email upgrades and we're also looking at ways to mark attendance and view supervisor information - watch this space :) -Hayley LR Linsey R. Trampoline Coach Sports Used the software for: Less than 6 months ### "Aeronauts" August 24, 2022 5.0 Absolutely fantastic. I'm still getting used to it all, but \[SENSITIVE CONTENT\] who supports us with it, is unbelievable. she's so thorough and helpful. Pros I loved that the parents of our members can set ups their own account. Another company we had previously signed up to, explained that we needed a spreadsheet of memes so that we could add them all at our end. This was extremely time consuming. Cons It would be nice if there was an actual app to sign into but this is not essential. Review Source Response from UdioSystems August 25, 2022 Hi Linsey, a big thank you for this wonderful review! We're so happy that Udio is helping with the day-to-day running of your trampoline club and has taken time-consuming admin off your hands. Our support team are always there when you need them so please ask them anything and they'll be happy to help. An app is on our roadmap so watch this space! Thanks again :) -Hayley MM Michelle M. Receptionist Sports Used the software for: 2+ years ### "Very Happy with Udio" November 3, 2021 5.0 Pros It is user friendly. Very reliable. Has everything a swim school requires. Cons I would like to see the billing account for customers easier to read. Review Source Response from UdioSystems November 10, 2021 Hi Michelle, thank you so much for leaving this great review! We're so happy to hear that Udio offers everything your swim school needs. We're continuing to refine the user interface so we'll be sure to take your feedback on board. -Hayley KA Kunwer A. JR. Social media executive Real Estate Used the software for: Less than 6 months ### "Udio Makes Things Much Easier " August 6, 2022 5.0 Pros Firstly, When I was new to I had no idea how to operate but their portal guide helps me alot, also the management systems are too favorable for me. Cons Not quite a bad thing, the first impression was not so good because at that time i have no idea where and hiw to operate. Review Source Response from UdioSystems August 10, 2022 Hi Kunwer, thanks for your review - glad to hear that the resources available are helping you navigate Udio. Please reach out to support team if you require any additional guidance and we'll be happy to help :) -Hayley TJ Tony J. Founder Education Management Used the software for: I used a free trial ### "Initial review of Undio" January 21, 2025 5.0 I love it. It is going to significantly streamline our booking processes and provide a much better user experience. - for customers and staff. Pros It makes a completed process manageable. The onboarding is superb with all the assistance needed to tailor this product to our specific needs. Cons Initially it is a challenge working out the most effective ways of using the system because there are multiple options in order to cover multiple scenarios. Undio is, of course, aware and open about this and more than compensate with real in-person support Review Source DC David C. Manager Sports Used the software for: 2+ years ### "Much needed upgrade to our swim school booking system" July 20, 2022 5.0 More professional customer experience with online payment options and online customer portal. Better tracking of bookings and potential communication of pupils progress. Reduced admin time with by allowing more online self service options for customers. I like that they consistently add extra features and improvements. Pros You can customise the software to your unique business circumstance. Offers a basic simple setup but as I have become more comfortable with the software I am adding more sophistication, creativity and complexity to our tasks. Cons As with any new software there is a large amount of learning to take on board. You must allow time for staff to be trained and get familiar with doing things a different way. Be prepared to invest the time required to do the a software changeover and customise the software to suit your needs Review Source Response from UdioSystems July 25, 2022 Hi David, thank you for taking the time to share your experience with Udio! You're exactly right in that Udio is designed to grow with you, meaning you can start with the basics and then introduce other modules as your swim school grows and you become more confident navigating the system. Appreciate the feedback - we always take our clients' comments on board so that we can continue to refine features, as well as add new ones that make your life easier. Thanks again! -Hayley VL Veronica L. Operations Manager Recreational Facilities and Services Used the software for: 2+ years ### "Udio is an effective tool" March 16, 2023 5.0 Pros is an effective tool for our business to run efficiently and professionally, giving staff the flexibilty to perform multiple tasks at once and create instant changes which allows for better communication with our customers, as well as giving customers the chance to perform many functions themselves as well. Cons While is very efficient for the regular booking process, which is the main part of our business, there are a few functions which take too many steps to complete the booking process for the not so regular sessions Review Source Response from UdioSystems March 20, 2023 Hi Veronica, Thank you so much for your feedback. We are happy you like Udio and we will look into streamlining our booking process for irregular sessions! VR Vicky R. Manager/Co-Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Couldn't manage without it!" July 14, 2022 5.0 I could not run my swim school without . We invested in the system from day dot as we appreciate the need for good systems. There are so many features that have been thought through that are specific to swim schools developed by people who understand the complexities of managing classes, swimmers, parents and staff when it changes every month! Highly recommend :) Pros is intuitive, easy to use and functional. We use the system for bookings, assessments, invoicing, lesson plans, timetabling and reporting to parents. The updates are great each month, and anything we may need or would like it to do, is listened too and actioned. It saves time, create efficiencies, ensures accuracy in bookings and timetabling and creates a great paper trail. (without the paper!) We also LOVE \[SENSITIVE CONTENT\]! Cons We would love the ability to copy and paste lesson plans across weeks without having to manually do each one. We would love to be able to 'replace a teacher' across a whole lane/shift, not just individual classes. We would love to be able to add images (easily!), and customise the newsletters more. Would love an expanded 'calendar view' of the whole week (not just day by day) We offer two credits a year, would love some better way of recording when they have used them Reason for choosing Udio only really looked in detail at . Review Source Response from UdioSystems August 5, 2022 Hi Vicky, thank you SO much for leaving this glowing review of Udio! We're so thrilled to hear how happy you are with the software and that the extra efficiencies are giving you and your staff more time to spend on other areas of the business. As per the quick video walkthrough we sent addressing your cons: - You can add course information to each course which will show across the entire series (doubling as a lesson plan) - You can now replace teachers permanently (this is a recent update we released las month) - Newsletter updates are top of the roadmap - Calendar can be expanded for the week but to keep it looking tidy, we'd recommend filtering by course(s) - There is a voucher report with filters for expired which should flag the information you're looking for Thank you again for your lovely words - we really appreciate it :) -Hayley TV Terri V. Operations Manager Recreational Facilities and Services Used the software for: 2+ years ### "Easy, Convienient and Friendly to Use." May 2, 2023 5.0 Overall, the experience was great. Very easy to use and teach staff to use. Once explained to customers on how to use it they love it as well Pros How easy it is to use, Also show customers how to use. Much easier and friendlier than Links. Cons No App and we need to be able to delete Peoples profiles. E.g, a customer may put their child's name 10 times. Being able to delete 9 of them. it would help hugely. Review Source SC Sarah C. Business Owner Sports Used the software for: 6-12 months ### "Swim School usage of UDIO systems" October 20, 2022 5.0 The ease of transitioning how we were doing our business over to the new system was awesome. The support team are really responsive and put up with my endless questions even if they are the same ones I am asking. It has made a huge difference having people book themselves. Pros It has made a massive change to my life as the sole administrator in the swim school. It has a lot of flexibility that other systems don't offer. Cons No product is going to fit exactly how you run your business but this one is pretty close. Reason for choosing Udio The flexibility and closest to how we liked to run. Review Source Response from UdioSystems October 28, 2022 Hi Sarah, thanks so much for taking the time to leave us this glowing review! We're so happy to hear how Udio has changed your life and helped you cut back on admin. Please don't hesitate to reach out if you have any queries and our support team will be happy to help. -Hayley HS Hazwan S. Assistant Operations Manager Education Management Used the software for: 2+ years ### "State Swim Udio" March 14, 2023 5.0 Pros The ease to manage, create and change lesson times in accordance to need. Cons Being able to view the average class students have had in a particular class as an overview. Review Source Response from UdioSystems March 21, 2023 Hi Hazwan, Thank you so much for your feedback! We are going to look into creating a new overview! Have a great day. BR Ben R. COO Sports Used the software for: 2+ years ### "Great product for our 15 swim schools " March 14, 2023 5.0 Our overall experience has been excellent, the support team is very helpful and we've never had a technical issue with the platform. Pros is an intuitive system that all our staff find easy to use. The excellent reporting functions allow the team to manage 15 swim schools from 1 central location. I can view our bookings, cancellation, class occupancy, takings and outstanding fees, just to name a few, from the reporting suite. All the reports can be exported to excel, making adding the figures to our financial reports easy. Cons We would like an app, this would improve customer to access the udio portal. I do believe this is currently in the development pipe works, so looking forward to seeing it. Review Source Response from UdioSystems March 21, 2023 Hi Ben, Thank you for your feedback. We truly appreciate it and stay tuned for our app! TG Tony G. Owner/operator Sports Used the software for: 1-2 years ### "Outstanding Program and service" July 11, 2023 5.0 My experience with has been nothing short of amazing. A big shout out to \[sensitive content hidden\] who has always made herself available 24/7. \[sensitive content hidden\] has been patient whilst I learnt the program and would even send me my own personalised video of answers to my questions on well over 20 occasions. Pros is the most user friendly program I have ever come across. It's easy to use and understand, the simplicity is great. Cons Ideally, it would be nice to go to a class and just be able to change the name of it as opposed to moving every child out making a new class and then moving every child back in. Reason for choosing Udio as above Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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