# Caplena Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Caplena Software - reviews, pricing plans, popular comparisons to other Text Mining products and more. Source: https://www.capterra.com/p/231130/Caplena --- # Caplena Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Caplena ## What is Caplena? Caplena is an AI-powered text analysis software that transforms unstructured customer and employee feedback into actionable insights. The platform combines accuracy with speed to deliver transparent insights that drive growth. The system analyzes open-ended feedback from surveys, reviews, and chat transcripts in multiple languages, processing responses faster than manual methods while maintaining quality. The tool uncovers trends, correlations, and segments to help prioritize changes that improve satisfaction. Customizable dashboards and an AI chatbot facilitate sharing insights across teams, enabling evidence-based decisions. The platform integrates with experience platforms, review sources, and business intelligence tools to help monitor trends and align strategies with feedback. ## What is Caplena used for? [Text Mining](https://www.capterra.com/text-mining-software/) Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Caplena?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://caplena.com&name=Caplena) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Caplena 5.0 (7) VS. [### licili](https://www.capterra.com/p/241038/licili/) [4.8 (4)](https://www.capterra.com/p/241038/licili/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (7) Ease Of Use 4.5 (4) Value For Money 5.0 (6) Value For Money 5.0 (4) Customer Service 5.0 (7) Customer Service 5.0 (4) ## Caplena alternatives Highest Rated [Clootrack](https://www.capterra.com/p/10004460/Clootrack/) [5.0 (16)](https://www.capterra.com/p/10004460/Clootrack/#reviews) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10004460/Clootrack/) [VT Docs](https://www.capterra.com/p/117155/VisibleThread-Docs/) [4.9 (52)](https://www.capterra.com/p/117155/VisibleThread-Docs/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/117155/VisibleThread-Docs/) [ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) [4.7 (142)](https://www.capterra.com/p/171500/ATLAS-ti/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171500/ATLAS-ti/) [Chattermill](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/) [4.5 (25)](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/) [View all alternatives](https://www.capterra.com/p/231130/Caplena/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Categorization/Grouping Organize and group data or items based on various criteria Commenting/Notes Leave comments and notes on documents for others to view Customer Segmentation Process of dividing customers into groups based on common characteristics Caplena 25 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases Organize and group data or items based on various criteria Leave comments and notes on documents for others to view Process of dividing customers into groups based on common characteristics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Graphical representation of data Find & retrieve relevant data or documents Search for specific words or phrases within a document or database Identify different languages Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Analyze and gain insights into data in real-time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Identify topics to prioritize document research Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Features 5.0 (7) 5.0 Based on 7 reviews ## Pricing Value for money 5.0 (6) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[ Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM Maria M. Team Lead Customer & Market Insights Consumer Electronics ### "userfriendly AI SaaS tool to handle qualitative/open feedbacks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2021 Pros We have been using Caplena for 1.5 years and are very satisfied with it. Caplena helps us a lot in structuring our volumes of open comments, especially from customer surveys but also from Google or Amazon. The tool has a pretty cool UX/UI, is very clear and intuitive. Most users in our company really enjoy working with it. In addition to typical Excel uploads, new APIs to other sources are being added step by step, also with automatic translations. Besides the open comments themselves, further columns or data fields can be uploaded and used within the charts/dashboards to analyze or filter the coded comments more in detail. The dashboards really help to share the coded open comments with colleagues, so that they can interact with the data in their own way. Of course, you have to train the AI concerning your industry, products, type of questions and demand of coding. You can't expect to just upload your mentions and then everything is magically coded without any effort. But the more you train the AI, the better it will work with similar questions in the future. The Caplena team is very dedicated and open to solve individual requests. They also look into these specific requirements and use cases and check whether these are relevant for more customers in order to improve the tool. Cons Smaller aspects, which are partly already in the pipeline, such as certain graphic types or showing the overall base per chart. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2022 Thank you, Maria, for your kind review. We are very happy to hear that you have been happy and satisfied, and that your team truly enjoys to work with Caplena. EP Eleonora P. Business Analyst Market Research ### "Caplena is (work-)life-saving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2021 Simple user interface, well-functioning AI, fast support Pros The user interface is great. Coding open-ended questions can be very tiring. Caplena tries everything to simplify this tedious work. It's also great that the AI-based work process can be checked at any time and adjusted if necessary. Cons I have nothing negative to say. Caplena is an integral part of our work process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2022 So kind of you to give us this review, Eleonora. We are thrilled to hear that Caplena has helped you make the tedious coding process faster and easy. AM Anna M. Research Manager Oil & Energy ### "Caplena - best Coding software I have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 10, 2021 They are very quick in answering, if you have a question. The software is also constantly optimized and updated with new features. Caplena is very innovativ. Overall they are just a great company. Pros The software is very easy to use. It takes you step by step through how to import data, how to set up a codebook or let the software code for you. They also have very good overview dashboards, so that you can see how the codes are filling up. The AI is also the best I have tested so far. Cons It could be useful to be able to see more answers at once on one page. Especially when you want to check at the end of coding, if the codes fit and you just want to skim through the answers very quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2022 Thank you so much, Anna, for your review. We are glad that it was easy for you to adopt the process of using Caplena and that you are happy with the AI's capabilities. We have taken note of your comment about fitting more answers on one page when reviewing. We are constatnly optimising and updating Caplena so your feedback will definitely be taken into account. MH Matthias H. Regional Director Hospital & Health Care ### "Great platform for smart coding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2021 Great platform for processing of open-ended feedback in market research - highly recommend it Pros \- Great combination of features which empower the user to efficiently build , fine-tune & validate complex topic models and scale to large (multi-language) data sets - the models clearly go beyond a simple string-matching and impress with their performance - very user-friendly interface Cons While it can be done outside the platform manually, an option to process loop-questions easier and apply models consistently would be a great add-on Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2022 Dear Matthias, thank you for your review. We are happy to hear that you find the combination of Caplenas features useful. We have also taken note of your feature request. Laura C. Head of Market Research Market Research ### "High Quality" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2021 Pros Very high Quality, easy to use, perfect text analyis in different language Cons I guess, right now is not possible to do a social listening on social media plattforms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2022 Dear Laura, thank you for taking the time to review us. We are glad that you enjoy our multilingual AI powered text analysis! RV Raphael V. Project Leader Market Research Market Research ### "Great for repetitive Coding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 21, 2021 It is a superb software for coding big data of easy to code text. It has Limits when it comes to more complex text analysis or you have to simply put some more work into. Pros It is a very user-friendly Software. The Software can be easy integrated in the market research production flow. Despite it is a NLP-Software, is offers a lot of human interaction with the data and the process of analysis. Cons Categories (Code-Families) do not have a numerical output, but that is a minor misfunction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2022 Raphael, thank you so much for your review. Wonderful to hear that you could integrate us so easily in your research production flow. We have taken note of your criticism and are constantly working on bettering Caplena and its features. AD Alex D. Marketing Consultant Market Research ### "User friendly, fast self-serve platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2021 Coding open-ended qualitative market research data with fast turnarounds. Pros Caplena has a clever, intuitive interface that has drastically sped up our project coding time without being overwhelming and still allowing for flexible project configuration. The online platform is very fast and automates much of the coding process without losing the benefits of a hands on process. The developers have repeatedly gone above & beyond to further facilitate projects and features as needed! Cons Initial adoption required a little alteration to internal processes, but has remained very consistent since. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2022 Thank you, Alex, for your kind words. We are glad to hear that you were able to speed upu your coding time. We are currently working on making the onboarding process a bit easier by adding many new articles to our help center, as well as training sessions and video tutorials to our youtube channel. [View all Reviews](https://www.capterra.com/p/231130/Caplena/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)