# Heimdal Privileged Access Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Heimdal Privileged Access Management the right Privileged Access Management solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231179/Heimdal-Privileged-Access-Management/reviews --- Heimdal Privileged Access Management 4.6 (22) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of Heimdal Privileged Access Management Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews WK Wil K CISOEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Their JIT is straightforward to administer, and the application controls granularity is superior to that of other platforms.“ June 12, 2025 Deepak P IT SpecialistOil & Energy, 501 - 1,000 employeesUsed the software for: More than 2 years. “The top cons of Heimdal Privileged Access Management (PAM) are its complexity, high cost, and potential challenges in achieving seamless integration with other security tools and systems.“ May 20, 2024 YS Yousef S IT SpecialistIndustrial Automation, 11 - 50 employeesUsed the software for: 6-12 months. “Secure and user-friendly solution for both end users and admins, offering great value for money.“ October 15, 2025 BW Brian W OwnerComputer & Network Security, Self-employedUsed the software for: Less than 6 months. “They confuse users with the prompts and language used and the interface is confusing.“ July 5, 2022 YP Yannick P IT-Operations ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “It can be a bit difficult for the end-user to discover the feature from the dashboard“ April 7, 2022 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Allan B. IT Manager Textiles Used the software for: 1-2 years ### "Easy way to control admin rights" March 16, 2022 5.0 Pros \- Easy way for users to apply for "admin right" - Automatically removal of rights after predefines duration Cons \- Few examples where the given "admin rights" is not working. Review Source WK Wil K. CISO Education Management Used the software for: Less than 6 months ### "Heimdal PAM review" June 12, 2025 5.0 Heimdal PAM is proactive, automated, and context-aware, making it ideal for modern environments where agility and security must coexist with limited analyst resources to manage operations. Pros Heimdal has a unique combination of automation, granular control, and seamless integration with other ecosystems. Their JIT is straightforward to administer, and the application controls granularity is superior to that of other platforms. Cons I don't know yet if they offer a built-in Password Vault, but if it is in the works, that would be a plus. Switched from [Admin By Request](https://www.capterra.com/p/10009418/Admin-By-Request/) It did not meet our needs and had total network dependency. Review Source Mick Jagtfelt N. IT Cloud & Security Architect Food Production Used the software for: 1-2 years ### "Good basic PAM system" August 28, 2023 4.0 Overall good - easy to setup, understand and deploy and i would take it over manually controlling PAM any day- Pros Overall its very easy to deploy Heimdal products, if you already use Heimdal its as simple as enabling the feature in the GP, and you're good to go. Cons The user experience leaves something to be desired in comparison to Admin By Request, users needs to right-click a file to run it with Heimdal PAM, with ABR its inline as soon as the exe is run. There is also no mobile app that support SAML logins for admins. Review Source MH Michael H. senior helpdesk Oil & Energy Used the software for: 2+ years ### "Review of Heimdal" December 30, 2024 4.0 Pros End user ease of use of product, this product is simple for our end users to understand and use Cons id like to have more control over what users can use pam with, as in maybe not allow system settings to be accessed Alternatives considered [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Heimdal Privileged Access Management Price, we will probably eventually move over to intune as we want to manage solely through intune but for now and the next couple years we will use heimdal Review Source VR Verified Reviewer IT Specialist Oil & Energy Used the software for: 2+ years ### "Heimdal Privileged Access Management Review" May 20, 2024 4.0 (PAM) offers advanced security features and robust compliance and audit management capabilities. While the solution can be complex to implement and manage, the benefits it provides in terms of enhanced security and improved efficiency are well worth the investment. Heimdal's customer support and service have been excellent. Overall, I highly recommend Heimdal PAM to businesses looking to improve their privileged access management. Pros In terms of professionalism, Heimdal PAM is a highly reliable and trustworthy solution that is used by businesses of all sizes and industries. The solution is backed by a team of experienced cybersecurity professionals who are dedicated to providing exceptional support and service to their customers. Additionally, Heimdal PAM is regularly updated and improved to ensure that it meets the evolving needs of businesses and the changing cybersecurity landscape. Cons The top cons of (PAM) are its complexity, high cost, and potential challenges in achieving seamless integration with other security tools and systems. These drawbacks should be carefully considered by businesses when evaluating Heimdal PAM as a potential solution for their privileged access management needs. Reason for choosing Heimdal Privileged Access Management Cylance was one of the alternative products that we considered before purchasing (PAM). Cylance is a well-known and highly-regarded endpoint protection solution that uses artificial intelligence and machine learning to detect and prevent malware and other cyber threats. While Cylance is an effective solution for endpoint protection, it does not offer the same level of advanced security features and compliance and audit management capabilities that Heimdal PAM provides for privileged access management. Switched from [Sophos UTM](https://www.capterra.com/p/141127/Sophos-UTM/)[Intercept X Endpoint](https://www.capterra.com/p/151731/Sophos-Endpoint-Protection/) While Sophos antivirus solution provided effective endpoint protection, it did not offer the same level of advanced security features and compliance and audit management capabilities that Heimdal PAM provides. Review Source YS Yousef S. IT Specialist Industrial Automation Used the software for: 6-12 months ### "Privilege Elevation and Delegation Management" October 15, 2025 5.0 Secure and user-friendly solution for both end users and admins, offering great value for money. Support has also been reliably helpful—thanks, Heimdal! Pros Constant improvements in features and user interface, plus flexible management options (auto/manual approval). Cons Guides could be improved and updated more frequently—especially when UI changes are introduced. For example, when there was a change in user interface for the end user "Run with PEDM" option, both in the title and graphics. Review Source RW Rick W. IT Manager Consumer Goods Used the software for: 1-2 years ### "Great Product" February 24, 2025 5.0 Pros Easy of use and it just works. Stable product , the site is easy to manage and navigate. Its layout and short cuts are self explanatory .Secure and precise. Cons No cons so far . We have been using the product for some years and still can't find any cons. It just works as we would like it to . Review Source Ancuta S. Manager Management Consulting Used the software for: I used a free trial ### "Nice experience!" March 21, 2022 5.0 Pros Easy integration and nice interface! It is user friendly! Cons I would have loved to receive more tips and tricks about using the software at its full potential! Review Source Razvan P. Sales Retail Used the software for: Less than 6 months ### "Amazing" March 23, 2022 5.0 Pros Is safe, easy to use and communication is quite promptly. Cons It looks a bit hard to configure but not impossible maybe until I get used. Review Source Alexandra C. Senior Desktop Analyst Information Technology and Services Used the software for: 6-12 months ### "Software Review" April 12, 2022 5.0 Pros easy to use no problems with the product Cons Nothing to dislike about the product. Did not encounter any issues while using it. Review Source FJ Frederik J. System Consultant Computer & Network Security Used the software for: 2+ years ### "Great product! Great value" March 23, 2022 5.0 The users has never been happier. Now they can request software and much more with our moving away from their office or writing complex and long emails about what they need. Pros Easy to support the users of the organisation. With the app and dashboard it is easy and quick to give privileges to the users that need it. Cons It takes a bit of time to get used to the dashboard and find your way around. But after a short while, this is easily to get the hang off. Review Source YP Yannick P. IT-Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Making PAM easy to manage" April 7, 2022 5.0 Pros It gives us the ability to allow temporary admin rights, while keeping and maintaining an overview to ensure it's used in the right scenarios and applications. Cons It can be a bit difficult for the end-user to discover the feature from the dashboard Review Source BW Brian W. Owner Computer & Network Security Used the software for: Less than 6 months ### "Great approach but with rough edges" July 5, 2022 5.0 An excellent solution but one that needs polishing to get it right. The admin via an app is frustrating as it logs the admin out - so no push notification and doesn't use biometrics to authenticate the user - so every time you have to login in with email, password and then got to the separate Authenticator pp to get a code. Not a good workflow. It is like the development team got ahead of the human interface team. Pros The ability to downgrade the users to standard users remotely and elevate them remotely when required - to install an application. Cons The interface and language used - are clunky and unintuitive. They confuse users with the prompts and language used and the interface is confusing. Reason for choosing Heimdal Privileged Access Management It was the only one that hit all the security requirements Review Source MN Mick N. Teamlead, IT infrastructure Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy and fast deployment, great management" March 23, 2022 4.0 Great! Pros The ease of deployment and maintenance of the product Cons Targeting GP's to specific users and devices can prove tricky, an OU filter option would help. Review Source TK Tobias K. Information Security Officer Government Administration Used the software for: 1-2 years ### "Good product" February 2, 2022 4.0 Pros Ease of use and deployment. Fast and competent support. Cons There are no immediate disadvantages to using PAM Review Source VR Verified Reviewer Incident manager Information Technology and Services Used the software for: 6-12 months ### "Antivirus review " March 31, 2022 5.0 Pros I find it is an easy platform to use, best way to secure your computer against cyber attacks, fell much safer with it. Totally recommend! Cons Not difficult to use. Review Source MP Muralidas P. Assistant Systems Manager Maritime Used the software for: Less than 6 months ### "Heimdal PAM Review" January 31, 2022 4.0 Good and must need product in a company. Pros It's removing all administrators from the administrative group and disabling administrator. And for users, its easy to elevate. Cons Cant exclude a particular user from the Heimdal until that user is part of the existing administrative group. We can create PAM admin but can't limit it to a particular location. But while excluding a user. Need to exclude the user via CSV import option. Group policy update took a long time after the administrator allowed the elevation. Review Source BH Bogdan H. manager Computer Software Used the software for: 1-2 years ### "Best on the market" March 22, 2022 5.0 Pros the system is easy to use and very friendly Cons i have nothing to say that is bad or to change my dicision Review Source RP Raluca P. Partner & Senior Consultant Financial Services Used the software for: Less than 6 months ### "Very helpful tool " January 17, 2022 5.0 Impeccable user experience. Easy to use solution that provided us with strong security features that protect our data Pros Integration of Privilege Access Management & Application Control. Great support! Cons It would be nice to have the same options for MacOS as they have for Windows Review Source mO mihai O. DevOps Expert Automotive Used the software for: I used a free trial ### "PAM opinion" March 21, 2022 4.0 Pros Is easy to use. I like the feature that it allows you to revoke admin rights on machines, without having to remote on them and make a more time-consuming work. Cons When typing the “Reason for elevation”, it doesn’t take the Enter. You have to press using the mouse on the button that it has to offer, which is a little bit less efficient, but that is all. Review Source EP Elza P. Customer Service Agent Information Technology and Services Used the software for: I used a free trial ### "PAM review" April 11, 2022 5.0 Pros With only a click of a button, I can get admin rights on the machine. Cons Some functionalities need a reboot in order to apply, but that is ok. Many similar software are behaving the same way. Review Source SG Sabina G. Team Manager Information Technology and Services Used the software for: I used a free trial ### "Privileged Access Management opinion" April 17, 2022 4.0 Pros The product is very easy to use. With just a click of a button, I have admin rights on the machine. Cons Nothing comes to mind about what is wrong with this product. Review Source