--- title: "Heimdal Patch & Asset Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Heimdal Patch & Asset Management the right Patch Management solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/231180/Heimdal-Patch--Asset-Management/reviews/" page_type: "reviews" language: "en" --- Heimdal Patch & Asset Management 4.7 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Heimdal Patch & Asset Management Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MM Mads Dröscher M Account ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It can withstand thirdpary patches, Microsoft updates and my own applications - and addtionally, i am getting a full asset view of the whole environment.“ April 22, 2025 FN Frederik Kalb N IT AdministratorWarehousing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Cannot always update software that was not installed through Heimdal, even though the software exists in the Heimdal software/app library.“ January 17, 2022 MM Mikael M IT CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Patches and assets are one of the most important building blocks in a IT environment today that make the product highly recommended!“ April 29, 2026 CM Carsten M IT Security SpecialistOil & Energy, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We've experinced a couple of times, that a "false positive match" in applications names resulted in unwanted applications installed on computers by Heimdal. But that should be fixed now.“ February 2, 2022 CB Christian B Head of IT Operations and SecurityConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Heimdal Patch & Asset Management delivers a low cost entry point to managing patches for both windows and 3rd party applications.“ January 17, 2025 YP Yannick P IT-Operations ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “The "uninstall" feature is a bit unreliable and difficult to target certain applications.“ April 7, 2022 MM Mikael M IT CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Make our company secure and manageable and to make our users more confident i our environment.“ April 29, 2026 II Isabelle I IT DirectorGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “I was not instructed that on each computer Services had to be on automatic for the updates to work. “ January 20, 2022 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kasper H. IT-Manager Food Production Used the software for: Less than 6 months ### "Reliable and Feature-Rich Patch Management Solution" August 13, 2026 5.0 Overall, my experience has been very positive. The learning curve is a bit steep initially, but the quality of the support makes up for it. One area that could be improved is installation troubleshooting, as I would appreciate more detailed logging and diagnostic information during deployment processes. Pros It’s quick and easy to use, and there are a lot of prebuilt packages available. The support team is exceptionally responsive and provides a very personal service. They have even helped us create and deploy some of our custom packages. Cons The Group Policy (GP) setup can be somewhat complex to understand and manage. The overview dashboards can also feel overwhelming at times, and it is not always easy to quickly determine the status of installed packages. Switched from [Ivanti Application Control](https://www.capterra.com/p/193237/Application-Control/)[TeamViewer Remote](https://www.capterra.com/p/10042678/TeamViewer-Remote/) Wanted to collect my vendors and simplify my setup. Review Source MN Mohammed N. Head of Department Retail Used the software for: 2+ years ### "Reliable Patch Management with Smart Features" June 30, 2025 5.0 Overall, my experience with Heimdal Patch & Asset Management has been positive — it streamlines patching and asset tracking effectively. Pros Heimdal Patch & Asset Management offers seamless automation and intuitive scheduling, making patch deployment effortless. The centralized dashboard gives clear visibility and control over assets across the network Cons The interface can be improved further, additionally, more granular reporting options would help in overall tracking Switched from [Carbon Black Endpoint](https://www.capterra.com/p/168868/Cb-Predictive-Security-Cloud/) Found Heimdal value for money and with good features Review Source JB Jake B. IT Helpdesk Agent Information Technology and Services Used the software for: 1-2 years ### "Good Product But Can Be Limited" March 17, 2022 4.0 Overall its not too bad of a product, my only concern is the amount of false positives we have received as a business and now we are a little desensitized when an alert comes through saying High Risk as it is normally just a PC that requires a reboot after a windows update. This also comes through when you set a custom update delay which I also raised with the internal support team. Pros I like how easy the product is to use, manage, deploy and make changes on the Management Console. Cons The reporting looks good on first glance, but is not consistent and shows errors inside a small time frame and not a large time frame. When checking the console, these flagged errors do not appear. You also cannot make the reports appear when you would like and the only customisation you have is that you can change the frequency of how often in a week these come through (Minimum 3 days, Maximum 7 days). Review Source JE Jerry E. IT Support Sepcialist Banking Used the software for: 1-2 years ### "Heimdal Feedback" June 4, 2026 4.0 From a scale of one to five where one is lowest and five is the highest. I give the experience a four. Pros That once its programmed properly, the solution works well on its own with minimal supervision and it's easy to configure. Cons While Heimdal Patch & Asset Management provides good visibility and patching capabilities, I found that the support experience could be improved. Response times were sometimes slower than expected, and certain technical issues required multiple follow-ups before a clear resolution was provided. Alternatives considered [SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) Reason for choosing Heimdal Patch & Asset Management I guess wanted to give Heimdal a chance to prove itself. Review Source JB Jimmi B. Group IT Manager Consumer Goods Used the software for: 2+ years ### "This solution is the best, it just works!" June 4, 2025 5.0 I'm very very happy with this tool! We had it for over 5 years and we have only had to help the tool update Chrome on one occation and that was not the tools fault but Chrome. They also have a PAM solution which is great. Pros It just works! For a small IT department like our, this is what we want. Everything just runs smoothly without any need of help from technicians, it's a dream come true. There are around 300 applications and they are always adding more. Third-party patches are applied automatically without any need of configuration from technicians. They just gets patched. It is great. You can't ask for more! Cons The infinity management for your own patches and applications could be a little better. The encryption sometimes break the installation. So can trust it and always need to test the deployment first. With regular msi / exe installation you can just run it without testing on other platforms. Switched from [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Better solution and the patching was done automatically. Review Source RW Robert W. IT administrator Food & Beverages Used the software for: Less than 6 months ### "Fire and forget" February 12, 2026 5.0 Once the installer is set up via group policy, it's fire and forget. Default endpoint policy covers basic windows and 3rd party patching. Easy adjustments of policies and policy assignments. Pros Rollout via Group Policy and msi installer and the default endpoint policy settings are all you need to get going. Cons You need to build your license integrated msi yourself, which only works with the HeimdalLatestVersion.msi, but NOT with the Heimdal\_Thor\_Launcher.msi . So make sure you download the right file for rollout. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Heimdal Patch & Asset Management Higher degree of automation in Heimdal, especially on PEDM. Review Source LB Luke B. IT Director Education Management Used the software for: Less than 6 months ### "Heimdal: Patch Management Simplified" May 27, 2025 5.0 Heimdal has been simple to get deployed on all my endpoints. Working with sales and onboarding has been a pleasant experience as well. Pros Heimdal provides an intuitive interface that makes it easy to identify which assets require patching and for what applications. The built in vulnerability rating scores on individual patches allow me to prioritize those that are the greatest risk. Even better, the automatic patching keeps the majority of my applications up to date and even offers an option to patch unsupported apps by uploading the updated files and pushing them out to the endpoints. Cons I have not had any issues with Heimdal thus far, it has been an excellent product that simplifies my patch management for my device operating systems and applications. Switched from [Action1](https://www.capterra.com/p/180609/Action1-RMM/) Heimdal provides a unified platform for patch and asset management to integrate with MXDR services. Previously, I needed several vendors to achieve the same goals. Review Source MM Mikael M. IT Coordinator Education Management Used the software for: 2+ years ### "School Enviroment" April 29, 2026 5.0 Very fast and reliable support for b2b. Good with personal contact in Nordic languages. The product regains control of the company. It builds up the technical foundations for IT-Teams. Handels being more secure. Pros Make our company secure and manageable and to make our users more confident i our environment. Patches and assets are one of the most important building blocks in a IT environment today that make the product highly recommended! Cons Learning curve could be more satisfying. More video-guides should be appreciated. Maybe recommend customer to try new functions when they arrive in dashboard. Review Source NM Nudrat M. Customer Success Manager Information Technology and Services Used the software for: 2+ years ### "Useful and Important" December 22, 2025 5.0 Overall our clients have been very positive about it and that's why We keep selling them as third party , as it simplifies patching, improves visibility, and saves time through reliable automation. Pros What our client like most about Heimdal Patch & Asset Management is how easy it is to use and how it takes care of patching automatically without needing constant attention. Cons What we hear from our clients is their experience with Heimdal Patch & Asset Management Reporting and dashboard customization could be improved Review Source gG gavin G. admin Program Development Used the software for: 1-2 years ### "good and easy to use" February 25, 2026 4.0 ease of use, once installed it works very easy, no looking back at it or problems with things not working after a while Cons setup is somewhat annoyinh because you need the activation key, would be easier to have a direct download/install link for devices instead of login in to your account when setting up a new device Review Source GW Graham W. IT Manager Marketing and Advertising Used the software for: Less than 6 months ### "An excellent, secure and easy to use package with great support." March 20, 2025 5.0 An excellent, secure and easy to use package with great support. Pros The Heimdal Patch and asset management seamlessly creates a register of all software assets in our estate. It is straight forward, secure and easy to use. Patches are automatically applied to client machines which saves time and increases security. Cons Sometimes on mornings when there are a lot of updates being installed the system can be slow while updates are installing in the background. Alternatives considered [TrendAI Vision One Endpoint Security.](https://www.capterra.com/p/238554/InterScan-Messaging-Security/) Reason for choosing Heimdal Patch & Asset Management Trend seemed overly complex for our needs Review Source AS Antony S. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Highly Recommend Heimdal for your security" February 17, 2025 5.0 Heimdal was very helpful and answered our questions. Pros The ease of use of it. Great product, highly recommend. Cons There is nothing to complain about it, it works well for our environment. Review Source RG Romy G. Manager Entertainment Used the software for: 1-2 years ### "Happy about the support" March 17, 2022 5.0 The overall experience was good especially that the HEIMDAL Support is very fast. Pros The Heimdal Agent is easy to use and helps with the deployment of known applications but with other custom applications that are not in their patching system. The pricing is also better than the average. Cons I want more features but I have to wait for other priorities. Reason for choosing Heimdal Patch & Asset Management Because it's cheaper and a friend recommended them. Review Source MN Mick N. Teamlead, IT infrastructure Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Qucik and easy deployment - value from day 1" March 23, 2022 4.0 Good, i would buy it again. Pros Quick and easy deployment and management - gives value from day 1. Cons None really, if anything some more features regarding Windows updates would be good. Review Source PB Paul B. IT Manager Wholesale Used the software for: 6-12 months ### "The one stop shop" January 12, 2022 5.0 Overall the experience has been excellent. We've an assigned Success Manager who helped us go through the deployment and configuration stage. Explaining what each individual check box and option did so we could decide if it was something we needed/wanted. We realised pretty quickly too then that there was options we could enable later on if we needed without too much hassle. On the support side they appear to have a excellent team who are very quick to come back with the right answer. Pros The product has Patch Management, Asset Management, Security, MDM and Remote Support all in one suite. For me this makes the management of multiple physical sites much easier. Cons Deployment to mobile devices and new machines. There is no device discovery option so you need to be able to get to the physical device to install the application. Alternatives considered [WatchGuard Endpoint Security](https://www.capterra.com/p/233856/WatchGuard-EPDR/)[Syxsense](https://www.capterra.com/p/141605/Patch-Manager/) Review Source MR Matt R. IT Network Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Elegant solution" March 7, 2022 4.0 Pros The platform is an excellent way to automate patching for both Windows updates and third party updates. The list of supported 3rd party apps continues to grow, and setup is straightforward. A more complex module exists for bespoke deployments of bespoke/naturally unsupported software. This platform has allowed us to conform with CyberEssentials+ patch deployment. Cons We have encountered a few bugs when using the software, all of which the Heimdal team have been keen to help us work around and ultimately fix. We've submitted a feature request to reword the reboot agent popup as it is currently somewhat misleading, requiring additional user training. While imperfect, I do believe it is the best available option for the problem it solves. Review Source CB Christian B. Professor Higher Education Used the software for: 2+ years ### "Excellent Product" January 25, 2022 5.0 Great experience. Many blocked outbound and inbound traffic. Pros This is a great product that requires little action of part of the user and runs in the background. It is also not cpu or ram intensive. Cons I would like more notifications on any patches or blocked connections. Also, I think the price is a little too high. Review Source ML Mark L. ICT Support Technician Education Management Used the software for: 1-2 years ### "Best patching app" January 25, 2022 5.0 Pros Its so easy to use with a brilliant user interface. Hardly any input is needed, it just sits and does it's job. Cons Nothing, compared to our last app, this is so much better. Switched from [GFI LanGuard](https://www.capterra.com/p/88911/GFI-LanGuard/) The UI was clunky Review Source TJ Therkel J. IT-Consultant Hospital & Health Care Used the software for: 1-2 years ### "Great Patch management software" October 14, 2021 4.0 Pros Ease of use: took only a few minutes to set it up. Great value: we are saving a lot of man hours, not having to manually update our software, compared to the low cost of the product. Cons Language compatibility: we have had to update Foxit Reader manually for some time, as it defaulted back to english when updated by Heimdal, instead of the danish version that we needed. All of our other software has stayed on danish language when updated by Heimdal. Alternatives considered [Ninite Pro](https://www.capterra.com/p/228416/Ninite/) Review Source ED Emil D. Information Security Manager Civil Engineering Used the software for: 6-12 months ### "Good product that saves time on maintaining 3rd party software." March 18, 2022 4.0 Pros Ease of use. Very good and quick response from customer support that are ready to help with all parts of the program. Cons We had a minor issue with one program that kept failing to update. But the customer support where quick to act on the ticket (within 20 minutes) and help troubleshooting. Review Source JN Jack N. IT Systemadministrator Computer Hardware Used the software for: 1-2 years ### ".." March 14, 2022 4.0 We had a hard start, but when it was configures and running then it is just working. Pros That it update a good list of software. Cons Just need som more software on the list. Review Source EF Eddie F. IT Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Heimdal Patch Management" March 22, 2022 5.0 Pros Easy to deploy throughout our business. Group creation for ease of patch management and scheduling. Cons Certain settings are difficult to find for example, groups. Review Source MDM Mads Dröscher M. Account Manager Information Technology and Services Used the software for: 2+ years ### "Great patching solution" April 22, 2025 5.0 It's great, both as an admin and as a user. As an admin you will get a great overview and compliance insight, and the user gets an almost uninterupted experience with a serverly improved level of security. Pros Heimdal's P&A module is in my opinion the best hyper automated patching solution. It can withstand thirdpary patches, Microsoft updates and my own applications - and addtionally, i am getting a full asset view of the whole environment. Cons Sometimes the reboot promt isn't the greatest and the catalogue of applications cloud be bigger Review Source CS Colin S. Service Delivery Manager Media Production Used the software for: 2+ years ### "Heimdal patch and asset management at a media company" June 6, 2025 5.0 It's a great product, it keeps the auditors happy because I can demonstrate that patching is happening, it keeps the users happy because they don't need to contact the Help Desk to update software and it keeps IT happy because we are more secure. Pros It's very easy to use and allows requires very little administration once running. The policy is simple to deploy. Cons Navigating the system could be easier, it is sometimes hard to find what I am looking for and reporting could be more flexible. Review Source AB Allan B. Head of IT Mining & Metals Used the software for: 1-2 years ### "My new trusted partner in patching" June 18, 2025 5.0 Very positive, it has saved me so much time and brought everything back into a centralised dashboard. Patching is easier now, more efficient and quicker to complete. Pros Automation of patch management, centralised console and at a good price. Also very good at patching applications, such as Adobe and browsers. Cons Configuration options can be a bit confusing but the support from Heimdal was excellent. Air-gapped support would be advantageous if we could download updates to an on-premise server. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.