# Heimdal Patch & Asset Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Heimdal Patch & Asset Management the right IT Asset Management solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231180/Heimdal-Patch--Asset-Management/reviews --- Heimdal Patch & Asset Management 4.7 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Heimdal Patch & Asset Management Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MM Mads Dröscher M Account ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It can withstand thirdpary patches, Microsoft updates and my own applications - and addtionally, i am getting a full asset view of the whole environment.“ April 22, 2025 FN Frederik Kalb N IT AdministratorWarehousing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Cannot always update software that was not installed through Heimdal, even though the software exists in the Heimdal software/app library.“ January 17, 2022 MM Mikael M IT CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Patches and assets are one of the most important building blocks in a IT environment today that make the product highly recommended!“ April 29, 2026 CM Carsten M IT Security SpecialistOil & Energy, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We've experinced a couple of times, that a "false positive match" in applications names resulted in unwanted applications installed on computers by Heimdal. But that should be fixed now.“ February 2, 2022 CB Christian B Head of IT Operations and SecurityConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Heimdal Patch & Asset Management delivers a low cost entry point to managing patches for both windows and 3rd party applications.“ January 17, 2025 YP Yannick P IT-Operations ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “The "uninstall" feature is a bit unreliable and difficult to target certain applications.“ April 7, 2022 MM Mikael M IT CoordinatorEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Make our company secure and manageable and to make our users more confident i our environment.“ April 29, 2026 II Isabelle I IT DirectorGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “I was not instructed that on each computer Services had to be on automatic for the updates to work. “ January 20, 2022 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edmund H. Infrastructure Engineer Education Management Used the software for: 1-2 years ### "Brilliant product supportive team" January 27, 2025 5.0 Brilliant, we won't be going back anytime soon their support team has blown us away with their assitance and how they are happy ot go above and beyond everytime. Pros We deploy Heimdal to replaced Sophos and immediately discovered that their response times and professional responses from their support team are simply exceptional, direct access to subject matter experts on a tricky subject. Absolutely brilliant. Cons The setup did require some in depth knowledge of hte product particularly around getting the policies setup correctly for our particiular setup. Documentation was not always there, their support team however was. Alternatives considered [WatchGuard Endpoint Security](https://www.capterra.com/p/233856/WatchGuard-EPDR/) Reason for choosing Heimdal Patch & Asset Management The price point was better with Heimdal, also the over all features were better in Heimdal. Switched from [Intercept X Endpoint](https://www.capterra.com/p/151731/Sophos-Endpoint-Protection/) Both price point and the ability to use patch management in Heimdal, we also use different defensive technologies at our permiter to increase our over all protection,. Review Source JE Jerry E. IT Support Sepcialist Banking Used the software for: 1-2 years ### "Heimdal Feedback" June 4, 2026 4.0 From a scale of one to five where one is lowest and five is the highest. I give the experience a four. Pros That once its programmed properly, the solution works well on its own with minimal supervision and it's easy to configure. Cons While Heimdal Patch & Asset Management provides good visibility and patching capabilities, I found that the support experience could be improved. Response times were sometimes slower than expected, and certain technical issues required multiple follow-ups before a clear resolution was provided. Alternatives considered [SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) Reason for choosing Heimdal Patch & Asset Management I guess wanted to give Heimdal a chance to prove itself. Review Source JB Jake B. IT Helpdesk Agent Information Technology and Services Used the software for: 1-2 years ### "Good Product But Can Be Limited" March 17, 2022 4.0 Overall its not too bad of a product, my only concern is the amount of false positives we have received as a business and now we are a little desensitized when an alert comes through saying High Risk as it is normally just a PC that requires a reboot after a windows update. This also comes through when you set a custom update delay which I also raised with the internal support team. Pros I like how easy the product is to use, manage, deploy and make changes on the Management Console. Cons The reporting looks good on first glance, but is not consistent and shows errors inside a small time frame and not a large time frame. When checking the console, these flagged errors do not appear. You also cannot make the reports appear when you would like and the only customisation you have is that you can change the frequency of how often in a week these come through (Minimum 3 days, Maximum 7 days). Review Source RW Robert W. IT administrator Food & Beverages Used the software for: Less than 6 months ### "Fire and forget" February 12, 2026 5.0 Once the installer is set up via group policy, it's fire and forget. Default endpoint policy covers basic windows and 3rd party patching. Easy adjustments of policies and policy assignments. Pros Rollout via Group Policy and msi installer and the default endpoint policy settings are all you need to get going. Cons You need to build your license integrated msi yourself, which only works with the HeimdalLatestVersion.msi, but NOT with the Heimdal\_Thor\_Launcher.msi . So make sure you download the right file for rollout. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Heimdal Patch & Asset Management Higher degree of automation in Heimdal, especially on PEDM. Review Source JB Jimmi B. Group IT Manager Consumer Goods Used the software for: 2+ years ### "This solution is the best, it just works!" June 4, 2025 5.0 I'm very very happy with this tool! We had it for over 5 years and we have only had to help the tool update Chrome on one occation and that was not the tools fault but Chrome. They also have a PAM solution which is great. Pros It just works! For a small IT department like our, this is what we want. Everything just runs smoothly without any need of help from technicians, it's a dream come true. There are around 300 applications and they are always adding more. Third-party patches are applied automatically without any need of configuration from technicians. They just gets patched. It is great. You can't ask for more! Cons The infinity management for your own patches and applications could be a little better. The encryption sometimes break the installation. So can trust it and always need to test the deployment first. With regular msi / exe installation you can just run it without testing on other platforms. Switched from [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/) Better solution and the patching was done automatically. Review Source MN Mohammed N. Head of Department Retail Used the software for: 2+ years ### "Reliable Patch Management with Smart Features" June 30, 2025 5.0 Overall, my experience with Heimdal Patch & Asset Management has been positive — it streamlines patching and asset tracking effectively. Pros Heimdal Patch & Asset Management offers seamless automation and intuitive scheduling, making patch deployment effortless. The centralized dashboard gives clear visibility and control over assets across the network Cons The interface can be improved further, additionally, more granular reporting options would help in overall tracking Switched from [Carbon Black Endpoint](https://www.capterra.com/p/168868/Cb-Predictive-Security-Cloud/) Found Heimdal value for money and with good features Review Source LB Luke B. IT Director Education Management Used the software for: Less than 6 months ### "Heimdal: Patch Management Simplified" May 27, 2025 5.0 Heimdal has been simple to get deployed on all my endpoints. Working with sales and onboarding has been a pleasant experience as well. Pros Heimdal provides an intuitive interface that makes it easy to identify which assets require patching and for what applications. The built in vulnerability rating scores on individual patches allow me to prioritize those that are the greatest risk. Even better, the automatic patching keeps the majority of my applications up to date and even offers an option to patch unsupported apps by uploading the updated files and pushing them out to the endpoints. Cons I have not had any issues with Heimdal thus far, it has been an excellent product that simplifies my patch management for my device operating systems and applications. Switched from [Action1](https://www.capterra.com/p/180609/Action1-RMM/) Heimdal provides a unified platform for patch and asset management to integrate with MXDR services. Previously, I needed several vendors to achieve the same goals. Review Source PE Pete E. Head of IT Services Education Management Used the software for: Less than 6 months ### "Great product for security and patch management." April 4, 2025 5.0 Overall the product is slick, has many features, and is excellent at blocking encryption processes. Pros Heimdal is easy to use, has granular settings and permissions, and includes a light theme as well as dark. Cons The remote control function could be easier to configure and use. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) EndPoint Central was becoming slower to navigate and there were too many options to work through. Heimdal is slicker and easier to use. Review Source MM Mikael M. IT Coordinator Education Management Used the software for: 2+ years ### "School Enviroment" April 29, 2026 5.0 Very fast and reliable support for b2b. Good with personal contact in Nordic languages. The product regains control of the company. It builds up the technical foundations for IT-Teams. Handels being more secure. Pros Make our company secure and manageable and to make our users more confident i our environment. Patches and assets are one of the most important building blocks in a IT environment today that make the product highly recommended! Cons Learning curve could be more satisfying. More video-guides should be appreciated. Maybe recommend customer to try new functions when they arrive in dashboard. Review Source NM Nudrat M. Customer Success Manager Information Technology and Services Used the software for: 2+ years ### "Useful and Important" December 22, 2025 5.0 Overall our clients have been very positive about it and that's why We keep selling them as third party , as it simplifies patching, improves visibility, and saves time through reliable automation. Pros What our client like most about Heimdal Patch & Asset Management is how easy it is to use and how it takes care of patching automatically without needing constant attention. Cons What we hear from our clients is their experience with Heimdal Patch & Asset Management Reporting and dashboard customization could be improved Review Source JP James P. Operations Engineer Retail Used the software for: 2+ years ### "Heimdal is great for keeping your end users software up to date!" March 26, 2025 5.0 Very happy with the product. Easy to set up and very good at keeping important software up to date. Pros Very quick to install and easy to use. Very quickly inventories and patches the out of date software. Cons The portal could be a bit easier to navigate, but you quickly get to grips with it. Review Source AS Antony S. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Highly Recommend Heimdal for your security" February 17, 2025 5.0 Heimdal was very helpful and answered our questions. Pros The ease of use of it. Great product, highly recommend. Cons There is nothing to complain about it, it works well for our environment. Review Source MP Mike P. IT Sys Admin Building Materials Used the software for: 1-2 years ### "Heimdal Patch and Asset Management" January 25, 2022 4.0 Great support and aftersales, reliable and consistent patching with good controls and features. The option to branch out and add products beyond patch management all in 1 "pane of glass" whilst only using 1 client makes Heimdal a great time saver. Pros Heimdal is easy to configure, reliable when installing patches and has all the standard features you'd expect from a patch management solution. Support and the aftersales team are responsive and know the product well with both happy to offer setup/leading practice advice alongside help for any issues. After a couple tweaks to our initial setup Microsoft Patch Tuesdays are now a breeze to approve and roll-out across the environment. Cons Some alternative products allowed for a little greater control over a client device, i.e. interactively force a reboot. Heimdal relies on the policy set to force/prompt for such an event. Some alternative products we reviewed did display required/pending/installed patches in a slightly more 'user friendly' manner. Once you've learnt the management console this issue is less of a barrier. Alternatives considered [Qualys Cloud Platform](https://www.capterra.com/p/82971/QualysGuard-Enterprise/)[ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/) Review Source BW Brian W. Owner Computer & Network Security Used the software for: 1-2 years ### "Sleep well at night" June 29, 2022 5.0 Protects your clients 24/7 instead of an occasional audit. Pros Ensures the OS and the key apps are patched keeping the potential exploits to a minimum Cons Interface is a little daunting and hard to navigate, Also getting the sweet spot in setup is a chore. Review Source DH David H. IT Director Construction Used the software for: 1-2 years ### "Gleeds Heimdal Review" March 22, 2022 4.0 Pros Good value, very configurable and relatively simple to manage Cons Lack of support for MacOS patching . Reporting could be better. Reason for choosing Heimdal Patch & Asset Management Heimdal was more complete, easier to use and better value. Review Source GA Gustavo A. Director Computer & Network Security Used the software for: 2+ years ### "most helpful software" January 28, 2022 5.0 In addition to saving time, which ultimately means money, it protects my environment against intrusions that make use of exploits by clearly, quickly and automatically updating my software and managing my Microsoft-related updates. As a bonus, I have a complete listing of all programs installed on my network. I have other features too. Pros Having the peace of mind of not being caught off guard by unperformed updates is without a doubt the best thing about this product. Cons Well, so far I haven't identified anything undesirable in the product. Review Source MM Morten M. Mr. Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good, stable and safe" January 27, 2022 5.0 Good, stable and takes care of itself. Do not disturb the user too much. Pros It is easy to buy and deploy. Setup is easy and intuitive. Cons A feature to manage licenses so you do not have to write to customer support to get released so it can be used again. Reason for choosing Heimdal Patch & Asset Management They were recommended, and were easy to get to. Review Source YP Yannick P. IT-Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Everything is up-to-date all the tiem" April 7, 2022 5.0 Pros We can easily deploy applications to our endpoints, and make sure that all our applications are kept up-to-date automatically. Cons The "uninstall" feature is a bit unreliable and difficult to target certain applications. Review Source AM Arivazhagan M. IT Manager Hospital & Health Care Used the software for: 6-12 months ### "easy to use" January 18, 2022 4.0 usefull and simple management Pros patch update and mentioning the risk on ROI Cons drivers field shoud be on seperate field Alternatives considered [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reason for choosing Heimdal Patch & Asset Management user-friendly and cost effective Review Source PL Peer L. Account Manager Information Technology and Services Used the software for: 1-2 years ### "Easy patch-management tool" March 18, 2022 5.0 Den kører jævnt og stille i baggrunden, så min overordnede erfaring med Heimdal Patch & Asset Management er: Absolut et sårbarhedsstyringssystem du skal have.... Pros Super easy patch management tool that keeps 3rd party SW up to date and therefore minimizes vulnerabilities on your PC. Just set "Keep all updated" and off you go - couldn't be any easier. Cons Probably the Heimdal SW catalog, which could contain more applications, but new applications are constantly added, so there will be fewer and fewer cons, as time goes. Review Source VT Vinh T. IT Manager Music Used the software for: Less than 6 months ### "Heimdal Patch & Asset Management" March 17, 2022 4.0 Very good. Pros Easy to use and setup. Support very fast and trustfully. Cons Not possible to create a kind of Folder and attach the PC on this folder to run specific updates. Review Source SG Sabina G. Team Manager Information Technology and Services Used the software for: I used a free trial ### "Patch & Asset Management opinion" April 17, 2022 5.0 Pros In my opinion, this is the most useful product from the Heimdal suite. The available applications are being installed very fast. Cons I don't think that there is something that I don't like about this product. Review Source MDM Mads Dröscher M. Account Manager Information Technology and Services Used the software for: 2+ years ### "Great patching solution" April 22, 2025 5.0 It's great, both as an admin and as a user. As an admin you will get a great overview and compliance insight, and the user gets an almost uninterupted experience with a serverly improved level of security. Pros Heimdal's P&A module is in my opinion the best hyper automated patching solution. It can withstand thirdpary patches, Microsoft updates and my own applications - and addtionally, i am getting a full asset view of the whole environment. Cons Sometimes the reboot promt isn't the greatest and the catalogue of applications cloud be bigger Review Source CS Colin S. Service Delivery Manager Media Production Used the software for: 2+ years ### "Heimdal patch and asset management at a media company" June 6, 2025 5.0 It's a great product, it keeps the auditors happy because I can demonstrate that patching is happening, it keeps the users happy because they don't need to contact the Help Desk to update software and it keeps IT happy because we are more secure. Pros It's very easy to use and allows requires very little administration once running. The policy is simple to deploy. Cons Navigating the system could be easier, it is sometimes hard to find what I am looking for and reporting could be more flexible. Review Source AB Allan B. Head of IT Mining & Metals Used the software for: 1-2 years ### "My new trusted partner in patching" June 18, 2025 5.0 Very positive, it has saved me so much time and brought everything back into a centralised dashboard. Patching is easier now, more efficient and quicker to complete. Pros Automation of patch management, centralised console and at a good price. Also very good at patching applications, such as Adobe and browsers. Cons Configuration options can be a bit confusing but the support from Heimdal was excellent. Air-gapped support would be advantageous if we could download updates to an on-premise server. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.