# Page 2 | Heimdal Patch & Asset Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Heimdal Patch & Asset Management the right IT Asset Management solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231180/Heimdal-Patch--Asset-Management/reviews --- Heimdal Patch & Asset Management 4.7 (64) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Page 2 - Reviews of Heimdal Patch & Asset Management ## Showing most helpful reviews Showing 26-50 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Josh A. CISO Government Administration Used the software for: Less than 6 months ### "Heimdal is amazing" March 24, 2025 5.0 The experience has been really great, \[sensitive content hidden\] has been an amazing sales rep and has helped getting everything set up for us. Pros The panel is very easy to navigate, It reports on the apps installed and lets you know the version each is on and legacy management is amazing for installing your own apps. Cons Honestly, so far I don't really have any complaints. the hardest part was understanding how to push apps with the legacy management but after I understood it it was a lot easier Alternatives considered [Barracuda Managed XDR](https://www.capterra.com/p/10027795/Barracuda-Managed-XDR/) Reason for choosing Heimdal Patch & Asset Management More bang for our buck, we got several more tools than barracuda provided for only a little more money. Switched from [CrowdStrike](https://www.capterra.com/p/147662/CrowdStrike-Falcon/) They continually let us down. The reporting was incredibly vague and did not aid us in stopping threats Review Source JB Jamal B. Infrastructure Systems Engineer Hospital & Health Care Used the software for: 2+ years ### "Heimdal Roadmap to the Future" February 26, 2025 5.0 Excellent product we have been using for the past few years The support we receive is Excellent \[sensitive content hidden\] has been brilliant in his guidance always just a phone call away. Happy to Have Heimdal in our environment it has been a game changer, Pros The ease in the way we can now apply Windows updates and updates to 3rd party applications. This has reduce our workloads considerably and freed up our time to work on other projects Cons The support pages could be a lot better we have not found them to be too helpful whilst experiencing issues in the past. This took up a lot of our time going back and forth with your support team. Review Source SH Simon H. IT Manager Construction Used the software for: 2+ years ### "Heimdal Patch & Asset Management" July 4, 2025 5.0 Very good, pleased with the product. The technical support is also very proactive. Would recommend the solution. Pros Good easy to manage product. Very easy to upload custom apps and patches. Easy to setup different profiles with separate update polices. Cons Reporting is improving but still needs more work. It would be good if the product included more options for generating reports and dashboards. Review Source gG gavin G. admin Program Development Used the software for: 1-2 years ### "good and easy to use" February 25, 2026 4.0 ease of use, once installed it works very easy, no looking back at it or problems with things not working after a while Cons setup is somewhat annoyinh because you need the activation key, would be easier to have a direct download/install link for devices instead of login in to your account when setting up a new device Review Source GW Graham W. IT Manager Marketing and Advertising Used the software for: Less than 6 months ### "An excellent, secure and easy to use package with great support." March 20, 2025 5.0 An excellent, secure and easy to use package with great support. Pros The Heimdal Patch and asset management seamlessly creates a register of all software assets in our estate. It is straight forward, secure and easy to use. Patches are automatically applied to client machines which saves time and increases security. Cons Sometimes on mornings when there are a lot of updates being installed the system can be slow while updates are installing in the background. Alternatives considered [Trend Micro Smart Protection Complete Suite](https://www.capterra.com/p/238554/InterScan-Messaging-Security/) Reason for choosing Heimdal Patch & Asset Management Trend seemed overly complex for our needs Review Source JP James P. Operations Engineer Retail Used the software for: 2+ years ### "Heimdal is great for keeping your end users software up to date!" March 26, 2025 5.0 Very happy with the product. Easy to set up and very good at keeping important software up to date. Pros Very quick to install and easy to use. Very quickly inventories and patches the out of date software. Cons The portal could be a bit easier to navigate, but you quickly get to grips with it. Review Source PS Peter S. cio Information Technology and Services Used the software for: 1-2 years ### "Heimdal Patch management " December 3, 2024 5.0 except the small issues, I'm fully satisfied user with about 200 endpoints Pros overall functionality, easiness and straightforward approach. Cons some applications, like mozilla thunderbird updates are not well maintained. maybe I would expect some more centralized logs about updated and not updated apps. positive thing can also be some monthly summary overview of what was done and what not Reason for choosing Heimdal Patch & Asset Management more configurable, more comprehensive tool to configure Review Source SS Sven S. IT Manager Medical Devices Used the software for: 1-2 years ### "Recommending Heimdal" March 17, 2025 4.0 Mostly positive as it has helped us update applications that has been out of date and has been hard to find without Heimdal. Pros Easy to manage updates for standard applications. Easy to view if outdated. Cons Missing some standard applications I think. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Pricing mostly. Heimdal offers the same tool at a better price. Review Source RW Robbie W. VP Computer Hardware Used the software for: Less than 6 months ### "Heimdal Patch & Asset Management" February 18, 2025 5.0 It's the Easy Button of Patch and Asset Management. Pros The functionality and easability of Heimdal Patch and Asset Management defiantly helps saves time for our IT Department. Cons We compared Heimdal's Solution against several over competitors, and it won, hands down. Switched from [Cisco AnyConnect](https://www.capterra.com/p/169495/VPN-and-Endpoint-Security-Clients/) We have business units in both the UK and US. We wanted to get everyone on the same platform. Review Source nS namdev S. it administrator Banking Used the software for: 6-12 months ### "good product " December 2, 2024 4.0 good experience for implimentation and support, only DLP (usb block) need to improve in the same. Pros windows updates, windows security, asset managment. Cons windows update and ransomware prevention Review Source AS Antony S. Account Manager Information Technology and Services Used the software for: 6-12 months ### "Highly Recommend Heimdal for your security" February 17, 2025 5.0 Heimdal was very helpful and answered our questions. Pros The ease of use of it. Great product, highly recommend. Cons There is nothing to complain about it, it works well for our environment. Review Source US Usman S. IT MANAGER Renewables & Environment Used the software for: 1-2 years ### "Wiseengry " June 28, 2024 4.0 The management of the company should be good Pros Installation of silent software by a 3rd party Cons You can do it very quickly with this app Review Source WS William S. Sr. Director, IT Health, Wellness and Fitness Used the software for: 6-12 months ### "Unified Management and control" June 10, 2024 5.0 Overall, use has been great and once setup - we don't need to constantly monitor it. Pros As a customer of Heimdal who was using their other modules it made sense to add this piece and stop using our previous Patch Management vendor. Due to lower cost and agent consolidation we thought this was the best option and we were not wrong. It caught things the other program missed. Cons If a machine needs to be heavily patched they seem to get stuck with a flood of updates. Only happens with severely out of date machines. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Agent Consolidation and cost. Compared to the other modules we were using with Heimdal adding this is like getting this for free. Review Source RG Romy G. Manager Entertainment Used the software for: 1-2 years ### "Happy about the support" March 17, 2022 5.0 The overall experience was good especially that the HEIMDAL Support is very fast. Pros The Heimdal Agent is easy to use and helps with the deployment of known applications but with other custom applications that are not in their patching system. The pricing is also better than the average. Cons I want more features but I have to wait for other priorities. Reason for choosing Heimdal Patch & Asset Management Because it's cheaper and a friend recommended them. Review Source MP Mike P. IT Sys Admin Building Materials Used the software for: 1-2 years ### "Heimdal Patch and Asset Management" January 25, 2022 4.0 Great support and aftersales, reliable and consistent patching with good controls and features. The option to branch out and add products beyond patch management all in 1 "pane of glass" whilst only using 1 client makes Heimdal a great time saver. Pros Heimdal is easy to configure, reliable when installing patches and has all the standard features you'd expect from a patch management solution. Support and the aftersales team are responsive and know the product well with both happy to offer setup/leading practice advice alongside help for any issues. After a couple tweaks to our initial setup Microsoft Patch Tuesdays are now a breeze to approve and roll-out across the environment. Cons Some alternative products allowed for a little greater control over a client device, i.e. interactively force a reboot. Heimdal relies on the policy set to force/prompt for such an event. Some alternative products we reviewed did display required/pending/installed patches in a slightly more 'user friendly' manner. Once you've learnt the management console this issue is less of a barrier. Alternatives considered [Qualys Cloud Platform](https://www.capterra.com/p/82971/QualysGuard-Enterprise/)[ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/) Review Source JC Jesper C. Systemadministrator Security and Investigations Used the software for: 2+ years ### "One tool for everything" March 18, 2022 5.0 The main aspect is really how much time we save, since it updates windows and 3rd part software. Pros I use this software on a daily basis, this helps us on so many aspects. Having a lot of tools in one program makes our daily job so much easier and saves us a ton of time - Well worth it! Cons I would wish i where able to get a better overview of what is missing software updates, the dashboard focus on what is "good" only, would be nice to have the other side shown also, to faster target where our focus needs to be in our environment. Review Source PL Paul L. Sys Admin Government Administration Used the software for: 1-2 years ### "Enterprise Patch Management" February 28, 2022 4.0 Our clients and servers are allways upto date, no matter if inhouse or in the field. The reporting tools gives an overall good feedback about the actual patches per endpoint view. The possibility to surpress certain updates and rollback is a must Pros It can be used to enroll new softwarepackages, it is possible to make custom build packages, it is possible to manage different versions/builds in a convienient way , you can control the deployment using Policies and it is easy to use. The support is eminent! Cons The number of available software packages should be increased - They are working on it! Reason for choosing Heimdal Patch & Asset Management The software is part of an allmost complete Endpoint management and protection package. Review Source MN Mick N. Teamlead, IT infrastructure Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Qucik and easy deployment - value from day 1" March 23, 2022 4.0 Good, i would buy it again. Pros Quick and easy deployment and management - gives value from day 1. Cons None really, if anything some more features regarding Windows updates would be good. Review Source BW Brian W. Owner Computer & Network Security Used the software for: 1-2 years ### "Sleep well at night" June 29, 2022 5.0 Protects your clients 24/7 instead of an occasional audit. Pros Ensures the OS and the key apps are patched keeping the potential exploits to a minimum Cons Interface is a little daunting and hard to navigate, Also getting the sweet spot in setup is a chore. Review Source MG Mona G. ICT Officer Education Management Used the software for: 6-12 months ### "Patch Management" March 24, 2022 5.0 It is so easy to deploy any patches including Browser or any other software installed. I like the facet you can stop certain patches from installing or install them when you would like. Pros It is very easy to install the Software on Network and off network. The help and document section were very helpful. You can deploy software using Heimdal including Sophos. Cons The restart option was not very user friendly and users thought they devices were infected due to the picture. Once educated this problem has been solved. Switched from [GFI LanGuard](https://www.capterra.com/p/88911/GFI-LanGuard/) We needed a patch management service which would work on devices that are not on Domain. Review Source PB Paul B. IT Manager Wholesale Used the software for: 6-12 months ### "The one stop shop" January 12, 2022 5.0 Overall the experience has been excellent. We've an assigned Success Manager who helped us go through the deployment and configuration stage. Explaining what each individual check box and option did so we could decide if it was something we needed/wanted. We realised pretty quickly too then that there was options we could enable later on if we needed without too much hassle. On the support side they appear to have a excellent team who are very quick to come back with the right answer. Pros The product has Patch Management, Asset Management, Security, MDM and Remote Support all in one suite. For me this makes the management of multiple physical sites much easier. Cons Deployment to mobile devices and new machines. There is no device discovery option so you need to be able to get to the physical device to install the application. Alternatives considered [WatchGuard Endpoint Security](https://www.capterra.com/p/233856/WatchGuard-EPDR/)[Syxsense](https://www.capterra.com/p/141605/Patch-Manager/) Review Source DH David H. IT Director Construction Used the software for: 1-2 years ### "Gleeds Heimdal Review" March 22, 2022 4.0 Pros Good value, very configurable and relatively simple to manage Cons Lack of support for MacOS patching . Reporting could be better. Reason for choosing Heimdal Patch & Asset Management Heimdal was more complete, easier to use and better value. Review Source MR Matt R. IT Network Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Elegant solution" March 7, 2022 4.0 Pros The platform is an excellent way to automate patching for both Windows updates and third party updates. The list of supported 3rd party apps continues to grow, and setup is straightforward. A more complex module exists for bespoke deployments of bespoke/naturally unsupported software. This platform has allowed us to conform with CyberEssentials+ patch deployment. Cons We have encountered a few bugs when using the software, all of which the Heimdal team have been keen to help us work around and ultimately fix. We've submitted a feature request to reword the reboot agent popup as it is currently somewhat misleading, requiring additional user training. While imperfect, I do believe it is the best available option for the problem it solves. Review Source GA Gustavo A. Director Computer & Network Security Used the software for: 2+ years ### "most helpful software" January 28, 2022 5.0 In addition to saving time, which ultimately means money, it protects my environment against intrusions that make use of exploits by clearly, quickly and automatically updating my software and managing my Microsoft-related updates. As a bonus, I have a complete listing of all programs installed on my network. I have other features too. Pros Having the peace of mind of not being caught off guard by unperformed updates is without a doubt the best thing about this product. Cons Well, so far I haven't identified anything undesirable in the product. Review Source CB Christian B. Professor Higher Education Used the software for: 2+ years ### "Excellent Product" January 25, 2022 5.0 Great experience. Many blocked outbound and inbound traffic. Pros This is a great product that requires little action of part of the user and runs in the background. It is also not cpu or ram intensive. Cons I would like more notifications on any patches or blocked connections. Also, I think the price is a little too high. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.