# Kenyt AI Agents Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kenyt AI Agents the right Customer Engagement solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231201/KenytAI/reviews --- Kenyt AI Agents 4.5 (67) [View alternatives](https://www.capterra.com/p/231201/KenytAI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kenyt AI Agents Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews NT Nitesh T Sr General ManagerHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Kenyt's team demonstrated exceptional professionalism and technical expertise, delivering user-friendly solutions perfectly tailored to our needs.“ May 27, 2024 Richa S Content Writer E-Learning, 51 - 200 employeesUsed the software for: 6-12 months. “I personally didn't like the user interface of the platform, it feels outdated and very basic.“ October 6, 2023 PK Praveen K Deputy Manger - Digital MarketingReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “it is good in chat transaction steps and to get the user details and its insights.“ October 25, 2024 AW Abdul W Digital marketing and branding Hospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “Some times chatbot irritate the customer will repeating the same question.“ March 24, 2023 Shailza S Technical Support Engineer Computer & Network Security, 10,001+ employeesUsed the software for: 6-12 months. “It shows relevant data at a glance and helps us manage a large set of customers easily.“ September 22, 2023 NR Naveen R Asst Manager MarketingReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Lead quality is poor, capturing invalid data“ July 13, 2021 MV Murthy V Regional ManagerFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Kenya chat bot was customized and deployed on our website, there was and AI assistance for all the services, along with whatsapp has been deployed, hence our customer can have all their queries solved and all the leads recorded so that we can run campaigns on them“ February 25, 2023 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Himesh R. Digital Marketing Team Lead Information Technology and Services Used the software for: Less than 6 months ### "Kenyt.AI review" September 22, 2023 4.0 Pros All of Kenyt's features are user-engaged. However, I appreciate the business-specific customization.The user can benefit from the Kenyt chatbot feature. It has a great user interface and is simple to use.From the bot's deployment to the reports produced, everything was effectively automated, and customer success management has been reachable and helpful throughout the entire life cycle. Cons I haven't seen any cons till now, Kenyt.AI is the best chatbot that I have ever come across Review Source AN Abdul N. Manager IT Hospital & Health Care Used the software for: 2+ years ### "Digital Transformation thru Kenyt AI" January 18, 2024 5.0 Over all Ok , Need more improvement on webchat bot, whats app chat bot privilege to be given to user to develop own custom flow and support to be improved Pros Application Dash board , Standard Template Approval Process Cons Dependency to the Kenyt Team for each request and customisation On own we cant do the flow changes , bot development Reason for choosing Kenyt AI Agents Good followup from the Business Development Team , Technical Demo Followup from the Account Manager , Support is Good Switched from [Wati](https://www.capterra.com/p/204314/WATI/) User Experience , Customer Engagement effectively , Tool On own we can do the flow model , bot development Template Approval , Custom Bot Development , Push messages Review Source RP Ravi P. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "pathetic services, features and back end and front end support" December 13, 2023 1.0 pathetic, no response on chat box not on wahstapp group, i requsted for refund since last 1 month but no response Pros i did not like services offered when i made payment, when payment was made then tall promises happened but later no support, all features committed was missing, complicated software also Cons sweet talk before payment and professional prsentaiton Reason for choosing Kenyt AI Agents trust which failed miserably, no committment honoroed, poor features, complicated software Switched from [paramantra](https://www.capterra.com/p/186745/Sales-CRM-Software/) Very very high charges, non availability of whatsapp Review Source KS Kireet S. General Manager Real Estate Used the software for: 2+ years ### "Increased Customer Engagement" January 18, 2024 4.0 Has been a good experience. I deployed it in my previous company and carried it to my new company as well. Pros Ease of Set up. Pricing Features Customer Service Cons Should come up with more chat bubble options. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Reason for choosing Kenyt AI Agents Custom answers and automated answers. Easy to deploy. Review Source DD Derick D. Head Customer success and Growth Health, Wellness and Fitness Used the software for: Less than 6 months ### "Kenyt AI - new but promising " December 12, 2023 4.0 Happy with lead management only. Thanks Pros They have good features for lead management Cons Need a lot of exposure for operation based customisation for various industries Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Kenyt AI Agents Promised all customised solution and support Switched from [MioSalon](https://www.capterra.com/p/149881/MioSalon/) Thought they have 360 degree solution as this standard pricing Review Source VR Verified Reviewer Innovation Coach E-Learning Used the software for: 1-2 years ### "Kenyt AI Review" October 6, 2023 5.0 Pros I really like the easy to use features of kenyt ai products the dashboard is also very informative and helps me in analyzing data very quickly.Their customer support team is helpful and very generous. Cons The product sometimes faces glitches and bugs but the team fix them very soon so according to me that's the only scope of improvement. Review Source VR Verified Reviewer Software Developer Information Technology and Services Used the software for: 6-12 months ### "Kenyt.AI Review" October 1, 2023 5.0 All in all Kenyt.AI's chatbot solutions and customer support is exceptional. Pros The chat bots are highly sophisticated which would transform the customer experience.One of the standout feature of Kenyt.AI is its fully automated customer support, that is even the customer support is provided through the bots at anytime. In terms of UI/UX it is very easy to use the chat bots, with just click we can interact with the bot. I also like the seamless integration of the bots with WhatsApp and other social media.In a developer perspective it is very easy to train a bot and deploy the bot in just few clicks without mush effort. Even the developer or admin can customize the chat bot interface. Cons Kenyt.AI's dashboard is highly sophisticated with all the settings and customizations available, but it can be little tricky of new user from a non technical background to use the dashboard and deploy chat bots. Review Source VR Verified Reviewer Sr. Marketing Manager Real Estate Used the software for: 1-2 years ### "Kenyt: The Chatbot that Makes Human Connection Scalable" December 12, 2023 5.0 Pros Effectiveness, Ease of Use, Sophisticated Technology, Detailed Reporting. Cons Limited Customization, Complex Dashboard, Potential for Bias and Design Needs Improvement. Alternatives considered [ChatGen](https://www.capterra.com/p/210215/Chatgen/) Review Source VR Verified Reviewer Technical Support Engineer Computer & Network Security Used the software for: 6-12 months ### "Kenyt Customer Support Chatbot Review " September 22, 2023 5.0 Pros The Chatbot is very easy to use and the dashboard is also good. It shows relevant data at a glance and helps us manage a large set of customers easily. The customer support is also good, they are Swift in handling customer queries. Cons Sometimes the product has glitches, however the customer support team offers quick support at those times. The overall customisation in terms of looks and feel should also be there. Review Source Varun K. Director Professional Training & Coaching Used the software for: Less than 6 months ### "Exceptional Customer Service" September 13, 2023 5.0 Pros The Kenyt team is extremely responsive and proactive with their communication and support. The product itself works very well, and setting it up was seamless. Cons Initial less quality was wanting. But having said that the team is working hard to rectify it as we move forward. Review Source NT Nitesh T. Sr General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Services " May 27, 2024 5.0 Pros we worked with Kenyt for our company's automation needs, and I couldn't be more impressed. Their bots significantly streamlined our operations, enhancing efficiency and productivity. Kenyt's team demonstrated exceptional professionalism and technical expertise, delivering user-friendly solutions perfectly tailored to our needs. Their customer support was outstanding, always responsive and helpful. Overall, Kenyt exceeded our expectations and transformed our workflow. Highly recommended! Cons If it can be integrated with our HIS system for complete automation Review Source RP Ravitheja P. AGM Sales and Marketing Real Estate Used the software for: Less than 6 months ### "Canny Life spaces " May 16, 2024 5.0 It's good need some more time to use all the . Pros User friendly with good for daily monitoring Cons Design of dashboard with all wings at once . Review Source DM Deena M. Senior Manager Automotive Used the software for: 6-12 months ### "Kenyt review" December 12, 2023 4.0 quality of leads has to be improved , when compared with other automobile lead providers Pros easy to access to all social media and chat bot Cons We don't get good leads when compared with other automobile lead providers Reason for choosing Kenyt AI Agents chat bot integration to all social media platforms is easy Review Source RD Rahul D. CEO Education Management Used the software for: 1-2 years ### "Kenyt X IIG" December 12, 2023 4.0 Pros Good Consumer Management System technological good prouct time management Cons Personal tpuch missing Not good customer care service from the Kenyt team timely complain grievances are not attended Review Source AA Ankit A. Program Manager Hospital & Health Care Used the software for: 1-2 years ### "Excellent Service by Kenyt.AI" September 12, 2023 5.0 Pros We use it for our CRM and sending broadcasts via WA. Super easy to use. Cons NA. All features that we need are there on the platform Review Source PC Purnima C. AM Real Estate Used the software for: 6-12 months ### "Know Kenyt" March 31, 2023 4.0 Pros Great features, user friendly, after hours reports are easily accessed Cons IT support could be better, understanding of synchronization needs to be done Review Source NH Naved H. Brand Manager Real Estate Used the software for: 2+ years ### "Best Software Development solution" March 29, 2023 5.0 Pros User friendly software services, On time support, Friendly staff, Experienced manpower , Updated technology Cons Integration with Spreadsheet which is still under research & development from Kenyt.AI team. Reason for choosing Kenyt AI Agents Services and Support . Review Source CF Cliantha F. Sr. Executive Real Estate Used the software for: 1-2 years ### "AI Solutions with excellent results!" April 17, 2023 4.0 Good support from the Kenyt Team throughout. Pros The easy of deployment and integration. Cons Improved TAT on queries and access to SMS based models Review Source MK Manoj K. Digital marketing team lead Computer Software Used the software for: Less than 6 months ### "Review for Kenyt.Al" October 1, 2023 4.0 Pros It has a great user interface and simple to use the Kenyt.AI. Chatbot one of the best feature in Kenyt.AI.I appreciate the customization and best customer service Cons I haven't seen any cons in Kenyt.AI. Kenyt.AI is the best chat bot that I have ever come across. Review Source AS Ayushman S. Regional CRM Specialist Education Management Used the software for: Less than 6 months ### "ISP: KENYT WhatsApp - HubSpot integration" April 10, 2023 5.0 Good Pros Simple yet effective; has helped in improving the quality of incoming leads Cons Nothing specific, over all good experience Review Source NRM Narayana Reddy M. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Best Product For Real Estate Marketing" July 17, 2023 5.0 Pros Live Chatbot is More Effective in getting Leads Cons Not Really anything, all the features are good. Review Source VM Vani M. Svp- hr Computer Software Used the software for: I used a free trial ### "Good" April 5, 2023 4.0 Good to go as half the work is done . Quick replies to the questions can answered Pros Useful for immediate markets like education and health care Cons Not much useful for product companies . More useful for enquiries Review Source SS Sunil S. Sr Manager IT Health, Wellness and Fitness Used the software for: 2+ years ### "Using their product since 4 years" October 29, 2024 5.0 Whenever I’ve needed help, they’ve been there. Kenyt’s support team is proactive and knowledgeable. Pros Their Service is very prompt. Using their product since 4 years. The automation is pretty cool; I never have to worry about follow-ups anymore. Cons Could not find any cons. Didn’t have to put in a ton of work to get things right. Review Source MM Madhuram M. Digital Marketing Manager Education Management Used the software for: 2+ years ### "Streamlining Interactions and Boosting Efficiency with Kenyt.AI" November 18, 2024 4.0 really helped us in streamlining interactions and driving efficiency. user-friendly interface and performance makes it a valuable tool Pros efficient campaign tracking and robust lead security, ensuring seamless operations Cons dashboard could be more user-friendly to enhance overall ease of use and navigation Review Source GM Gufran M. Finance Financial Services Used the software for: Less than 6 months ### "Top performing application" February 18, 2025 5.0 It is absolutely good i enjoyed a lot with this app. It done works without me. Pros The most thing i like about this application the work will be on time and it has done when i am unavailable at that moment. Cons When the data connectuon is off it doesnt work properly and do lately reply. Review Source Similar Products Featured ## Related categories [Customer Engagement](https://www.capterra.com/customer-engagement-software/)