# Kenyt AI Agents Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kenyt AI Agents the right Customer Engagement solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231201/KenytAI/reviews --- Kenyt AI Agents 4.5 (67) [View alternatives](https://www.capterra.com/p/231201/KenytAI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kenyt AI Agents Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews PK Praveen K Deputy Manger - Digital MarketingReal Estate, 51 - 200 employeesUsed the software for: More than 2 years. “it is good in chat transaction steps and to get the user details and its insights.“ October 25, 2024 Richa S Content Writer E-Learning, 51 - 200 employeesUsed the software for: 6-12 months. “I personally didn't like the user interface of the platform, it feels outdated and very basic.“ October 6, 2023 Shailza S Technical Support Engineer Computer & Network Security, 10,001+ employeesUsed the software for: 6-12 months. “It shows relevant data at a glance and helps us manage a large set of customers easily.“ September 22, 2023 AW Abdul W Digital marketing and branding Hospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “Some times chatbot irritate the customer will repeating the same question.“ March 24, 2023 MV Murthy V Regional ManagerFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Kenya chat bot was customized and deployed on our website, there was and AI assistance for all the services, along with whatsapp has been deployed, hence our customer can have all their queries solved and all the leads recorded so that we can run campaigns on them“ February 25, 2023 NR Naveen R Asst Manager MarketingReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Lead quality is poor, capturing invalid data“ July 13, 2021 SS Sunil S Sr Manager ITHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The automation is pretty cool; I never have to worry about follow-ups anymore.“ October 29, 2024 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Himesh R. Digital Marketing Team Lead Information Technology and Services Used the software for: Less than 6 months ### "Kenyt.AI review" September 22, 2023 4.0 Pros All of Kenyt's features are user-engaged. However, I appreciate the business-specific customization.The user can benefit from the Kenyt chatbot feature. It has a great user interface and is simple to use.From the bot's deployment to the reports produced, everything was effectively automated, and customer success management has been reachable and helpful throughout the entire life cycle. Cons I haven't seen any cons till now, Kenyt.AI is the best chatbot that I have ever come across Review Source DD Derick D. Head Customer success and Growth Health, Wellness and Fitness Used the software for: Less than 6 months ### "Kenyt AI - new but promising " December 12, 2023 4.0 Happy with lead management only. Thanks Pros They have good features for lead management Cons Need a lot of exposure for operation based customisation for various industries Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Kenyt AI Agents Promised all customised solution and support Switched from [MioSalon](https://www.capterra.com/p/149881/MioSalon/) Thought they have 360 degree solution as this standard pricing Review Source RP Ravi P. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "pathetic services, features and back end and front end support" December 13, 2023 1.0 pathetic, no response on chat box not on wahstapp group, i requsted for refund since last 1 month but no response Pros i did not like services offered when i made payment, when payment was made then tall promises happened but later no support, all features committed was missing, complicated software also Cons sweet talk before payment and professional prsentaiton Reason for choosing Kenyt AI Agents trust which failed miserably, no committment honoroed, poor features, complicated software Switched from [paramantra](https://www.capterra.com/p/186745/Sales-CRM-Software/) Very very high charges, non availability of whatsapp Review Source VR Verified Reviewer Innovation Coach E-Learning Used the software for: 1-2 years ### "Kenyt AI Review" October 6, 2023 5.0 Pros I really like the easy to use features of kenyt ai products the dashboard is also very informative and helps me in analyzing data very quickly.Their customer support team is helpful and very generous. Cons The product sometimes faces glitches and bugs but the team fix them very soon so according to me that's the only scope of improvement. Review Source VR Verified Reviewer Software Developer Information Technology and Services Used the software for: 6-12 months ### "Kenyt.AI Review" October 1, 2023 5.0 All in all Kenyt.AI's chatbot solutions and customer support is exceptional. Pros The chat bots are highly sophisticated which would transform the customer experience.One of the standout feature of Kenyt.AI is its fully automated customer support, that is even the customer support is provided through the bots at anytime. In terms of UI/UX it is very easy to use the chat bots, with just click we can interact with the bot. I also like the seamless integration of the bots with WhatsApp and other social media.In a developer perspective it is very easy to train a bot and deploy the bot in just few clicks without mush effort. Even the developer or admin can customize the chat bot interface. Cons Kenyt.AI's dashboard is highly sophisticated with all the settings and customizations available, but it can be little tricky of new user from a non technical background to use the dashboard and deploy chat bots. Review Source VR Verified Reviewer Sr. Marketing Manager Real Estate Used the software for: 1-2 years ### "Kenyt: The Chatbot that Makes Human Connection Scalable" December 12, 2023 5.0 Pros Effectiveness, Ease of Use, Sophisticated Technology, Detailed Reporting. Cons Limited Customization, Complex Dashboard, Potential for Bias and Design Needs Improvement. Alternatives considered [ChatGen](https://www.capterra.com/p/210215/Chatgen/) Review Source VR Verified Reviewer Technical Support Engineer Computer & Network Security Used the software for: 6-12 months ### "Kenyt Customer Support Chatbot Review " September 22, 2023 5.0 Pros The Chatbot is very easy to use and the dashboard is also good. It shows relevant data at a glance and helps us manage a large set of customers easily. The customer support is also good, they are Swift in handling customer queries. Cons Sometimes the product has glitches, however the customer support team offers quick support at those times. The overall customisation in terms of looks and feel should also be there. Review Source VR Verified Reviewer Content Writer E-Learning Used the software for: 6-12 months ### "Blockchain Council review " October 6, 2023 5.0 Pros I like the dashboard which is very easy to use and informative in terms of the amount of the information which you get on the dashboard. Apart from that their customer support team is very helpful, and resolves queries on time always. Cons I personally didn't like the user interface of the platform, it feels outdated and very basic. Rest all is good. Review Source Varun K. Director Professional Training & Coaching Used the software for: Less than 6 months ### "Exceptional Customer Service" September 13, 2023 5.0 Pros The Kenyt team is extremely responsive and proactive with their communication and support. The product itself works very well, and setting it up was seamless. Cons Initial less quality was wanting. But having said that the team is working hard to rectify it as we move forward. Review Source VR Verified Reviewer Senior Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Responsive and adaptive customer support." September 22, 2023 4.0 Overall a great experience and highly appreciatefor the services. Pros Overall customer support impressively responsive, they've tailored whenever required to meet our needs. Cons Overall experience is good but there are some areas of improvement when comes to UI and UX. Review Source NN Nirav N. DGM - Operations and Administration Hospital & Health Care Used the software for: 2+ years ### "10/10 Recommend" May 27, 2024 5.0 Our overall experience has been really good and within our budget. Efficient functioning and quick response to changes from CRM team. Pros The CRM, social media integration and now WhatsApp marketing seamless migration. Cons May be to arrange a patient appointment slot wise using AI Review Source NT Nitesh T. Sr General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great Services " May 27, 2024 5.0 Pros we worked with Kenyt for our company's automation needs, and I couldn't be more impressed. Their bots significantly streamlined our operations, enhancing efficiency and productivity. Kenyt's team demonstrated exceptional professionalism and technical expertise, delivering user-friendly solutions perfectly tailored to our needs. Their customer support was outstanding, always responsive and helpful. Overall, Kenyt exceeded our expectations and transformed our workflow. Highly recommended! Cons If it can be integrated with our HIS system for complete automation Review Source SK Suresh K. AGM-Sales & Marketing Real Estate Used the software for: 1-2 years ### "Kenyt.AI " August 25, 2023 4.0 Effective in Lead Generation from various mediums like Whatsapp, Facebook, Instragram etc. Pros This app is really lite and effective in Lead Generation. Cons Engage in high-quality phone conversations by making AI part of your team. Review Source PP Pramod P. Project Manager Education Management Used the software for: 2+ years ### "A Very Good product and team" April 17, 2023 5.0 Pros Very good support team. Very transparent and detailed reports. Cons design of chatbot & whatsapp bot can be improved. Review Source RM Ritesh M. Asst. General Manager Real Estate Used the software for: 2+ years ### "Good experience" December 28, 2023 5.0 Over all good experience. Easy to use & all reports sent on mail on time. Pros Easy to use & issues are resolved immediately. Cost effective Cons We cannot send bulk whatsapp fro Kenyt. We have to take support of Ghupshup Review Source ML Munif L. DEPUTY GENERAL MANAGER Real Estate Used the software for: Less than 6 months ### "FANTASTIC APPLICATION FOR CUSTOMER INTERFACE" January 18, 2024 5.0 Overall experience with Kenyt. AI is very good as the product and the support team is fantastic people they are very helpful and solution provider Pros Kenyt.AI is a highly presentable and enterprising feature on the website. Guides the customer to make the right choice and the right customer profiling can be done quickly. Cons Response / turn around time within the bot could be improved Reason for choosing Kenyt AI Agents Kenyt.AI is a better product in terms of analytics and reporting structure. Review Source RLP Rose Lee P. Manager - Digital Marketing Real Estate Used the software for: 2+ years ### "Kenyt.AI Review " June 16, 2021 5.0 Pros I have been working with the Kenyt team for the last 2+ years, it is the first assignment to take a call on chatbot, I'm very skeptical about how it works. But the results that we have seen are really good. In terms of services, technical aspects, bot interactions, and mostly the important part is cost-effective. I really recommend it to anyone who wants to try the bot. Cons The software is really good and the dashboard, reports, analytics selection is very easy to access. Review Source AW Abdul W. Digital marketing and branding Hospital & Health Care Used the software for: 1-2 years ### "Affordable AI chat bot tool." March 24, 2023 3.0 Overall it's a good experience Pros Social media chat bot are most effective feature. Cons Some times chatbot irritate the customer will repeating the same question. Review Source PB Preethi B. Head Of Sales Education Management Used the software for: I used a free trial ### "Review for Kenyt. AI" April 4, 2023 5.0 Will recommend to use this chatbot Pros Capturing of the right lead and lowering our work Cons There is nothing which i didnt like about the product Review Source AS Ayushman S. Regional CRM Specialist Education Management Used the software for: Less than 6 months ### "ISP: KENYT WhatsApp - HubSpot integration" April 10, 2023 5.0 Good Pros Simple yet effective; has helped in improving the quality of incoming leads Cons Nothing specific, over all good experience Review Source NRM Narayana Reddy M. Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Best Product For Real Estate Marketing" July 17, 2023 5.0 Pros Live Chatbot is More Effective in getting Leads Cons Not Really anything, all the features are good. Review Source VM Vani M. Svp- hr Computer Software Used the software for: I used a free trial ### "Good" April 5, 2023 4.0 Good to go as half the work is done . Quick replies to the questions can answered Pros Useful for immediate markets like education and health care Cons Not much useful for product companies . More useful for enquiries Review Source GM Gufran M. Finance Financial Services Used the software for: Less than 6 months ### "Top performing application" February 18, 2025 5.0 It is absolutely good i enjoyed a lot with this app. It done works without me. Pros The most thing i like about this application the work will be on time and it has done when i am unavailable at that moment. Cons When the data connectuon is off it doesnt work properly and do lately reply. Review Source MM Madhuram M. Digital Marketing Manager Education Management Used the software for: 2+ years ### "Streamlining Interactions and Boosting Efficiency with Kenyt.AI" November 18, 2024 4.0 really helped us in streamlining interactions and driving efficiency. user-friendly interface and performance makes it a valuable tool Pros efficient campaign tracking and robust lead security, ensuring seamless operations Cons dashboard could be more user-friendly to enhance overall ease of use and navigation Review Source SS Sunil S. Sr Manager IT Health, Wellness and Fitness Used the software for: 2+ years ### "Using their product since 4 years" October 29, 2024 5.0 Whenever I’ve needed help, they’ve been there. Kenyt’s support team is proactive and knowledgeable. Pros Their Service is very prompt. Using their product since 4 years. The automation is pretty cool; I never have to worry about follow-ups anymore. Cons Could not find any cons. Didn’t have to put in a ton of work to get things right. 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