# PayCaptain Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PayCaptain the right Payroll solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231203/PayCaptain/reviews --- PayCaptain 5 (10) [View alternatives](https://www.capterra.com/p/231203/PayCaptain/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PayCaptain Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Head of Operations Computer Software Used the software for: Less than 6 months ### "Great customer service and app" November 22, 2022 5.0 Fantastic. Pros Good app that's accessible by employees; but really impressed at the end of the day by the customer service from the operations and payroll managers (Thanks \[SENSITIVE CONTENT\]!) Cons Probably could use a UX improvement in terms of how it looks but it's not really an issue; all the matters is that it works well and it does! Doesn't yet sync with Xero - though it does allow you to download journal entries; looking forward to it directly sync with Xero (when will it come?) Review Source RB Rose B. Finance Manager Wholesale Used the software for: 6-12 months ### "Great payroll partnership " March 25, 2022 5.0 Paycaptain is exactly what we needed when moving to outsourcing our payroll. The transition was so smooth and every employee felt confident with the app and additional benefits they will now receive (advance pay, donation options etc). Paycaptain catered to all our needs and more and is such a relief to have our payroll with them. Pros The app is very easy to use for me as the administrator and as an employee user. I can ask questions or change information quickly and easily. Added benefits are being used by our employees and these were benefits we didn’t offer before so PayCaptain has allowed us to improve our employee experience Cons Sometimes employees wouldn’t use the app so would be good to have email notifications of new payslips. Switched from [Sage 50cloud Payroll](https://www.capterra.com/p/233316/Sage-50cloud-Payroll/) We wanted to now outsource our payroll and paycaptain had much more benefits for our employees. They also share similar ethics and values Review Source Response from PayCaptain Payroll Solutions April 1, 2022 Thank you Rose - I really appreciate you taking the time to do this review for us. The email payslip notification feature is available to use, I'll send you a note about this. Thanks again for your support and we really love working with you. :-) SW Stuart W. CEO Computer Software Used the software for: 1-2 years ### "PayCaptain review by a very satisfied customer" March 30, 2022 5.0 Absolutely brilliant. The team at PayCaptain are as good as the product. Pros For me, it is the ease of use. I love how PayCaptain takes all of the complication away from managing our payroll. Be in no doubt, PayCaptain makes light work of handling all the complexities of payroll. The app interface is modern, simple and engaging. Cons I'm honestly struggling to come up with anything I don't like about the software. I think an early problem for me was that it wasn't easy to download 'paper' payslips in PDF format but I understand that is all possible now. Review Source Response from PayCaptain Payroll Solutions April 1, 2022 Thank you Stuart; your feedback is really appreciated. :-) GH Graham H. Operations Manager Hospitality Used the software for: Less than 6 months ### "Professional, Personable, Proactive " October 27, 2022 5.0 Other than the software and portal being fantastic, the real star of the show is the customer service, which in my case has been the payroll manager, Val. Extremely experienced, personable and approachable, and has gone above an beyond our expectations to make what can be a tedious payroll process, into an easy to manage few hours a month. Pros The software is extremely intuitive and user friendly from both an admin and end employee perspective. Cons Nothing so far, everything has been a breeze! Review Source AK Anna K. Operations Director Hospitality Used the software for: Less than 6 months ### "Pay Captain" April 4, 2022 5.0 We’ve recently started using Pay Captain as our payroll and wellbeing provider. We are so happy with their service. I couldn't speak more highly of their support team, any of our payroll instructions are quickly, professionally and patiently resolved. It really has revolutionised how we do our payroll. One of the best decisions we’ve made as a growing company! Keep doing what you do best! Pros The product is extremely easy to use from both an admin and employee perspective. Any questions or queries are picked up and assisted with straight away. Val is an amazing help, but the whole team have been fantastic with any questions that we've thrown at them (and we throw a lot of questions). Cons Nothing, I'd highly recommend the move to Pay Captain. Review Source AMS Anne Marie S. Head of People Food & Beverages Used the software for: Less than 6 months ### "We love working with PayCaptain! " March 21, 2022 5.0 I have loved every min of working with the PayCaptain team. They are really professional, helpful and efficient in everything they do. \[SENSITIVE CONTENT\] and his excellent team go out of their way to support us and work in ways that suit us. Their level of customer service makes working with them so easy. I also would highly recommend the PayCaptain product as its helped us to transform the way we process our pay. The access to the app is a huge benefit for our team! Pros Flexibility and customer service of the team, ease of use, benefit for my team, reporting facilities. Cons We are happy so far so nothing has come up yet! Review Source Response from PayCaptain Payroll Solutions April 1, 2022 Thank you Anne Marie. We also love working with you and your team. Payroll shouldn't be painful and we are so pleased you are enjoying the PayCaptain experience! /SB CW Chantal W. Co-Founder Computer Software Used the software for: 6-12 months ### "Worth it!" September 8, 2022 5.0 Excellent. Pros All app/web-based so I can run payroll at my fingertips from my mobile. It's all visual and is easy for our employees to use too. The built-in features of on-demand pay and digital wallets help with the financial well-being of our people. Cons Opportunity to automate some communication away from email to make the experience even better Reason for choosing PayCaptain Built-in features and user experience for our people Review Source JB James B. Head of Finance Hospitality Used the software for: Less than 6 months ### "A great payroll solution " September 25, 2023 5.0 Excellent. Highly recommend Pros Seamless transition and great support tram Cons N/a nothing to report. A great solution for us at ballie Review Source RG Riccardo G. COO Financial Services Used the software for: 6-12 months ### "PayCaptain review" March 31, 2022 5.0 I loved the experience so far. Pros Financial wellbeing + paysplips finally make sense. Cons Some reports in the dashboard can be improved but they are already of a high quality. Review Source Response from PayCaptain Payroll Solutions April 1, 2022 Thanks Ric - we love working with you too! AW Abigail W. HR Business Partner Food Production Used the software for: Less than 6 months ### "Beat Food Group Review " April 13, 2022 5.0 Pros The integration process was simple and straightforward. Cons The only feature we feel is missing is the accessibility to past employees P45's. Review Source Similar Products Featured