--- title: "Vocally Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vocally Software - reviews, pricing plans, popular comparisons to other Customer Success products and more." source_url: "https://www.capterra.com/p/231239/Vocally/" page_type: "product" language: "en" --- # Vocally Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vocally ## What is Vocally? We help you see what your users are saying. Use visual product feedback to improve user experience and keep users coming back. When a user gets frustrated with an app or product, they usually just leave and dont come back. Vocally helps you avoid losing users by giving you visual feedback on how your users interact with your product. How does Vocally work? Embed the Vocally Widget in your app. Integrate your tools. Review product feedback. Make data-driven product improvements. ## What is Vocally used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69.99 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vocally?[Manage this product listing](https://www.g2.com/products/docsie-vocally/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vocally 4.5 (2) VS. [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $69.99 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (267) Value For Money 5.0 (1) Value For Money 4.6 (231) Customer Service 5.0 (1) Customer Service 4.7 (217) ## Vocally alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Vocally Overview ### What company size and specific industries is Vocally built for? Vocally is designed for product teams at small, mid-market, and enterprise companies that want to understand customer feedback. It fits organizations across industries where product development depends on customer input, including software, technology, and other customer-focused sectors. Features and Usability ### What are the key features of Vocally? Vocally offers customer feedback and experience management features such as complaint monitoring, feedback management, survey and poll management, and surveys & feedback. It also includes user research analysis, unmoderated testing, user journeys, engagement tracking, reporting and analytics, screen activity recording, customizable forms, customizable templates, and third-party integrations. Integrations ### Which third-party tools and platforms does Vocally integrate with? Vocally integrates with Mattermost, Slack, Zapier, and Zendesk Suite. These integrations cover team communication, workflow automation, and customer support, giving Vocally connections to widely used collaboration and service platforms without adding extra setup complexity. Getting Started and Support ### What training and onboarding options does Vocally offer? Vocally provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided learning remotely, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Vocally offer? Vocally provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback on support experience is available, so there is no evidence to describe response times, helpfulness, or common frustrations. ## Features AI summary Based on 2,092 Customer Success reviews Capterra reviewers point to these as the top features buyers look for in customer satisfaction software: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Vocally supports all three of the features reviewers rate highest: **Customer Experience Management**, **Customizable Forms**, and **Feedback Management**. Together, these capabilities help businesses collect input in the right format, track and manage customer sentiment more effectively, and improve experiences across touchpoints, allowing teams to respond to feedback faster and make better service decisions. API Application programming interface that allows for integration with other systems/databases Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customizable Branding Add customized logos and colors to align with company branding Customizable Forms Customize contracts and forms to collect specific information Vocally 22 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Websites: Software is used for working on online pages - Prototype Creation: Create, manage and access prototypes to capture design concepts and test on users - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Activity Recording: Capture what is happening on a computer screen - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usability Testing: Process of evaluating a product or website by testing it with representative users. - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Journeys: Track user's interaction with the prototype - User Research Analysis: Analyze and gain insights into user experience - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic $69.99 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Mattermost](https://www.capterra.com/p/170524/Mattermost/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MG Meng G. QA Banking ### "Great customer experience support tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 15, 2020 It improved overall user experience analysis, issue triage. Pros The integration component is the best part about Docsie. My team integrated Vocally with Slack and everyone is notified when issue comes in. The video is very helpful to QA team as there is no confusing to the flow user takes. Pricing is great as well. Cons Even though the user interface is friendly, some of our non-technical members needed support and help for setup and work with the tool Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SV Soma V. Power INTEGRITY engineering - VLSI Nanotechnology ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 10, 2019 Pros Easy to sort out feedback reports compared to other Cons For now i didn't face any problem with this definitely will contact you when i need help Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.