# Vocally Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vocally Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/231239/Vocally/reviews --- # Vocally Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vocally ## What is Vocally? We help you see what your users are saying. Use visual product feedback to improve user experience and keep users coming back. When a user gets frustrated with an app or product, they usually just leave and dont come back. Vocally helps you avoid losing users by giving you visual feedback on how your users interact with your product. How does Vocally work? Embed the Vocally Widget in your app. Integrate your tools. Review product feedback. Make data-driven product improvements. ## What is Vocally used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69.99 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vocally?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.docsie.io&name=Vocally) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vocally 4.5 (2) VS. [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $69.99 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (260) Value For Money 5.0 (1) Value For Money 4.6 (224) Customer Service 5.0 (1) Customer Service 4.7 (210) ## Vocally alternatives [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing [4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.7 (453)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customizable Branding Add customized logos and colors to align with company branding Customizable Forms Customize contracts and forms to collect specific information Vocally 20 features Application programming interface that allows for integration with other systems/databases Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Software is used for working on online pages View and track pertinent metrics to find patterns and gain insights from data Capture what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Track user's interaction with the prototype Analyze and gain insights into user experience An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Basic $69.99 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Mattermost](https://www.capterra.com/p/170524/Mattermost/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MG Meng G. QA Banking ### "Great customer experience support tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 15, 2020 It improved overall user experience analysis, issue triage. Pros The integration component is the best part about Docsie. My team integrated Vocally with Slack and everyone is notified when issue comes in. The video is very helpful to QA team as there is no confusing to the flow user takes. Pricing is great as well. Cons Even though the user interface is friendly, some of our non-technical members needed support and help for setup and work with the tool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SV Soma V. Power INTEGRITY engineering - VLSI Nanotechnology ### "Easy to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 10, 2019 Pros Easy to sort out feedback reports compared to other Cons For now i didn't face any problem with this definitely will contact you when i need help Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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