# Page 2 | Zoho Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zoho Billing the right Subscription Management solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231293/Zoho-Subscriptions/reviews --- Zoho Billing 4.5 (106) [View alternatives](https://www.capterra.com/p/231293/Zoho-Subscriptions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 2 - Reviews of Zoho Billing ## Showing most helpful reviews Showing 26-50 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CL Chris L. VP Architecture & Planning Used the software for: 6-12 months ### "A great cloud based tool to management your company's finance" November 25, 2025 5.0 Pros cloud based, which is very convenient and secure. helps with streamline cash flow, payment and record keeping Cons but more complex than QuickBooks and the learning curve is slightly steeper. having bit issue with processing large amount of data especially for database management Review Source MH Moiz H. Software Developer Information Technology and Services Used the software for: 2+ years ### "Reliable Billing Solution with Room for Improvement" February 17, 2025 5.0 Efficient and user-friendly, but needs more customization options. Pros Easy invoicing, automation, and seamless integration. Cons Limited customization and occasional bugs. Review Source LP Leonardo P. Accountant Accounting Used the software for: 1-2 years ### ""Zoho Billing: Efficient and Customizable, Yet Some Room for Improvement" December 31, 2024 4.0 User-Friendly Interface: Many users appreciate the intuitive and straightforward design, which makes it easy to navigate and manage billing tasks. Pros Ease of Use. Zoho Billing is known for its user-friendly interface, making it easy for businesses to manage their billing processes. Cons Limited Integrations: Although Zoho Billing integrates with various applications, there are some tools and software that it does not support, which can be a limitation for certain businesses. Review Source KA Kurien A. Manager Marketing and Advertising Used the software for: 1-2 years ### "Robust Billing System But Professional Setup Needed" September 18, 2024 5.0 Overall we are happy with it. It helps us manage our billing efficiently. Would recommend there is an AI feature to catch manual billing of things missed or some type or reminder of yearly or quarterly billing. Pros Very robust billing system with lots of options and integration for billing. Cons Little complicated to setup first and would need professional guidance to get it to work exactly as desired. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Zoho Billing Integrated System and costs. CRM system being included is a big plus. Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Better integrated system with CRM. Lots of possibility to expand in the future Review Source TS Tracy S. Insurance agent Insurance Used the software for: Less than 6 months ### "Zoho billing" February 3, 2026 5.0 Pros I love how easy and affordable this software is. It is very convenient and would highly recommend it to others. Cons I don’t have any dislikes on this software. I absolutely love zoho billing and have been using it for a short amount of time. Review Source VR Verified Reviewer Creative Staffing and Recruiting Used the software for: I used a free trial ### "Must go for it!" January 24, 2025 4.0 It is worth giving a try as you can unsubcribe or atleast you have an option to try it before turning around to anyother tools Pros It is a great tool to track the data of what is hapenning in your business without needing you to personally do it every time. Regular updates in the tool eases things with enhanced features everytime Cons It is not easy to access for everyone as you might need some inside knowledge about the technical parts. Review Source MA Marilyn A. Owner Food Production Used the software for: Less than 6 months ### "Great for generating invoices even if you don't have experience" October 2, 2024 5.0 Pros With Zoho, it is super easy to generate an invoice even if you don't have experience. Cons No complaints. Great software to create invoices. Review Source DT Dave T. Director Real Estate Used the software for: 2+ years ### "UK Businesses - EU Businesses Dont waste your time." May 9, 2022 2.0 Unfortunately Zohos inability to keep up with changing regulations regarding card payments means this service is no longer fit for purpose. The first I knew of any issues was March when all my payments started declining. Its taken multiple emails and online chats for Zoho to May 9th to finally agree that they no longer support UK card payments (and they have no intention of doing so in the near future" We now have over 7,000 subscriptions to transfer to an alternative provider. Pros Whilst working this was the ideal cost effective solution, Cons Zoho support is disgraceful. Irrespective of the situation and the urgency of a particular matter when speaking to someone you get the same generic response of we will get someone from technical support to look into it and contact you" the minimum this will take is 2 weeks. Even when they respond, their response either bares not resemblance to the matter you raised, or its someone else's fault. Review Source Lucas P. Creative Director Information Technology and Services Used the software for: 2+ years ### "Gets the job done. Great customer and subscription admin panel." April 26, 2020 5.0 My client needed to quickly deploy a simple subscription-based membership system and ZoHo Subscriptions totally fit the bill. It provided a test environment identical to the launch environment so there was little in the way of post-launch bug cleanup. The system was super easy to set up an MVP and was flexible enough so that we could build on this MVP as our real-world usage brought to light other features we wanted to deploy. Pros Pricing structure API integrations Webhook announcements Clean and intuitive admin panel Robust reporting Subscriber export Subscription pricing flexibility with coupons and addons Cons The non-API deployment is a bit limited in terms of collecting any customer information that's not part of the default data. We didn't have the budget to do a full API deployment, but we were able to come up with some workarounds to collect info in fields not specifically designed for that information. When we did go with the full API deployment, it was pretty easy to transition our hacked-together data collection into the new custom fields. Alternatives considered [MoonClerk](https://www.capterra.com/p/130697/MoonClerk/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[Chargebee](https://www.capterra.com/p/131433/Chargebee/) Reason for choosing Zoho Billing Best balance between pricing structure and non-technical deployment Review Source Response from Zoho May 21, 2020 Hi Lucas, Thanks for taking the time to review Zoho Subscriptions! We are happy to know your feedback on the Sandbox environment, the API and webhook capabilities and the flexibility aspect of the app. We believe your subscription billing is streamlined as per your needs. If you have any questions, feel free to reach out to us anytime. Happy to have you with us Lucas. Cheers, Harikrishna Alex B. President Information Technology and Services Used the software for: 2+ years ### "Recommended to All my SAAS Friends" November 13, 2018 5.0 We use this everyday, and are continuing to build upon it. It integrates directly into Zoho Books which makes our bookkeeping super easy. This was one of the main reasons we chose to use it. Pros This software makes automatic billing an unbelievably easy thing to do. I absolutely love how you can create products, and within the product create different pricing plans. You can set how each customer should be billed and how often. It provides an online billing account for your customers to see their subscriptions, paid invoices and even update their credit card details. Cons We love it, but our main gripe about Zoho Subscriptions is that you only get one Hosted payment page for ALL of your products and plans. This is truly odd to me, and many people in the forums are also confused why there has not been any ability to create different payment pages for different products. This means that if you have two different branded subscriptions...you must somehow make a single check out page that fits both of them. Also, it's the same page as when a user updates their cc info... everything else is amazing with this product, but for us, it was a face-palm. Review Source Ismael David S. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Everything you need to bill consistently" November 4, 2022 5.0 This is a great tool for payment processing specially when integrated with other Zoho relevant tools Pros Zoho Subscriptions takes care of every step of the payment process. After its setup, the process is smooth and simple for every new customer yhat signs up Cons The new way invoices, refunds, credit notes and subscriptions are displayed is cumbersome and makes it hard to look at the full history of the customer Review Source AG Ari G. Director Entertainment Used the software for: 2+ years ### "Top Notch Subscription Service" April 29, 2019 5.0 Very solid subscription service, honest, reliable, doesn't demand a percentage of your sales, but simply functions as a reliable subscription management service. Pros This is a highly competent subscription service, more features than we could possibly use, and we get to use our own billing. Many subscription services also want to do your billing, or getting a percentage of our sales, charging more than our bank, and then they "own" our customers, which is a deal-breaker for us. Zoho Subscriptions is what a subscription service should be, a highly competent web service that does all the heavy lifting, and plugs into our website and payment processors. We've been with Zoho for two years without an outage. We couldn't be happier. Cons The lack of an easily integrated customer portal results in us having to write a lot of user-facing pages on our site simply to do what is already available in the admin interface. But every time we've had a genuinely poorly designed thing on Zoho's end, they listened and rolled out changes within a few months. They obviously care about making this the best service. Review Source Deepak B. Director Information Technology and Services Used the software for: 1-2 years ### "Secure, reliable and easy way to charge subscription" May 9, 2022 5.0 Overall i am happy with the secure environment which Zoho subscription has provided, we have tried to make this application but then decided to go with Zoho Pros Easy navigation, support documents, and support team is very helpful. As usual a product from Zoho family is awesome. Cons Option to charge from estimate is not available, in India specially we are charging customers from invoice after GST regulations, to avoid GST payment before receiving payment, i would request Zoho subscription to allow this. Alternatives considered [Pabbly Subscriptions](https://www.capterra.com/p/166386/Pabbly-Subscriptions/) Reason for choosing Zoho Billing Security and trust of Zoho Review Source Mark F. VP Insurance Used the software for: 1-2 years ### "Great way to keep track of subscription purchases" August 30, 2019 5.0 I'm not sure what we would do without Zoho Subscriptions. It has taken us from spreadsheets and manual invoicing to an automated process. This has saved us hours of manual labor. I love how we can keep track of our clients and quickly issue refunds if needed. Pros I love how Zoho Subscriptions can connect to several payment processors. Its also wonderful how it auto syncs with Zoho CRM without having to build an API. Cons Didn't have any cons. Great program to use. Review Source Response from Zoho November 15, 2019 Hello Mark, Thanks a bunch for the awesome review! It's great to know your journey from spreadsheets to automatic invoicing and that's what we have been always focusing on - helping business owners save time and streamline processes, so that they can focus on the actual business! If you are interested, we love to hear your success story and share it with Zoho's millions of customers. Feel free to contact me directly :) Cheers, Harikrishna VR Verified Reviewer Director Computer Software Used the software for: 2+ years ### "Great for my Renewals !!" May 1, 2019 5.0 Overall a great solutions that works really well , don,t have anything really bad to say about it ... does exactly what it need to do !! Pros Set it and forget it , i would not be able to function with the amount of subscriptions i have , Zoho take the hard work out of the management Cons No being able to change a subscription easily once set up , also not being able to change a customers Vat Rate , i have customers in different zones and if they ask to change from GBP to USD i have to create a new account Review Source VR Verified Reviewer Media and Content Developer Computer Software Used the software for: 1-2 years ### "Great tool for presenting and maintaining subscriptions" September 5, 2019 5.0 Because our service model is subscription based, Zoho's tool that interacts with its CRM and other tools (like creator) is invaluable, and we are very pleased with it, and plan to use it indefinitely. Pros Loved the tool for building subscription checkout options, as well as the templates and options to customize with code. There was a great deal of freedom presented, and it served us very well. The ability to create and manage the plans themselves was also highly intuitive, and easy to adjust and update. Cons I have been very happy with this service, and if I have something I wish I could do, almost always find that this has already been covered in another feature. Review Source Response from Zoho November 15, 2019 Hi there, Thank you so much for taking the time to review us. We are really glad that you are able to manage your subscriptions seamlessly using Zoho Subscriptions. And it's great to know our integration with Zoho CRM and Creator are helpful. That's exactly what we aimed at offering - a powerful, integrated ecosystem! If you are interested, we would love to hear and publish your success story with Zoho's millions of customers. Feel free to reach out to me anytime. Cheers, Harikrishna William F. Vice President of Sales Marketing and Advertising Used the software for: 2+ years ### "Best Subscription Software for All-Sized Businesses" August 28, 2019 5.0 Pros Zoho Subscriptions is great because it allows our company to easily collect payments and then also run promotions and other types of outside-the-box type of billing. Easily integrates with Zoho CRM so our sales team can run orders efficiently and easily. Cons Don't love the fact that you have to create your own billing portals but once you complete this step, you're all set and everything runs easily from there. Review Source AL Ashley L. Administrative Assistant Retail Used the software for: 1-2 years ### "Easy and efficient " May 31, 2019 5.0 We have been using Zoho subscriptions for about a year now and so far so good. We have had some road blocks in the bringing trying to figure out where all the functions we needed where and now to handle special circumstances, but we have figured out most of its workings and its been pretty much smooth sailing since then. Pros I like that you can postpone payment if someone wishes to suspend their membership without have to cancel the whole subscription. I also like that emails are so easy to send the customers right through the website. Cons My only complainant is that the initial set up when adding a new customer could be a little more simplified and straight forward. Some of our sales team says it takes a few times to get used to where all the information is that is required and is doesn't point you in the right direction (i.e. high lighting a tab you missed) it just tells you you missed for example the address. Also I would like to see a reminder for when someone's postponed payment will be due again. Review Source Azizah A. Office Management Telecommunications Used the software for: 6-12 months ### "Subscription management product" September 11, 2022 4.0 Pros The product's subscription payment tools, including their methods and coding customization preferences, were highlights for me. We were given a lot of latitudes, and it worked out wonderfully. It was also crude and straightforward to make differences to existing plans and materialize new ones. Cons We are still not happy with the duration it takes for ACH transfers to be completed. We are constantly updated on our budget status. However, outstanding invoices will remain reflected as such. So it is hard to tell which bills are overdue. Switched from [Tipalti](https://www.capterra.com/p/236980/Tipalti/) Zoho Subscriptions has all the features that we needs. Review Source MD Mamatha D. Chocolatier Food & Beverages Used the software for: 1-2 years ### "Zoho products are too good for small business owners" May 29, 2021 5.0 I am using their many products, like Zoho email, Zoho commerce, Zoho invoice, Zoho books, Zoho campaigns, Zoho Sales IQ. All the products are wonderful, affordable with world class quality. Mostly I use them to manage my company and and 2 eCommerce websites \[SENSITIVE CONTENT HIDDEN\]. I am fully satisfied with them. Pros All in one apps and inexpensive for small business owners. The company makes many awesome business apps, most of the apps are inexpensive but have world class quality. Cons Cons, they don't advertise a lot about their wonderful products. Wish they are in media and advertising about their products so that more awareness would be created. Review Source AS Alexander S. product manager Information Technology and Services Used the software for: 6-12 months ### "A decent solution to subscription management" January 26, 2021 4.0 It was an easy way to setup and start offering subscriptions, and it's quite easy to manage users and current subscriptions. However it does not seem like a sufficient long-term solution, and you might find a better experience elsewhere. Pros It's quite easy to setup, far easier than other solutions. Nearly everything can be done 'no-code', where you can easily create subscriptions and start accepting payments easily. API is quite easy to use, if you need it. Cons It's extremely limited in what it can do, and the interface is a little clunky. I constantly experienced bugs when integrating it with Zapier, often times having to reach out to support in order to deploy a fix. You cannot do multi-lingual checkouts, which can be a huge issue in certain regions. The customer portal that they provide is also quite lacking in visual appeal. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Zoho Billing Easier setup compared to Stripe, but far more limiting. Review Source VR Verified Reviewer President Computer Software Used the software for: 2+ years ### "Good system that works reliably" May 1, 2019 5.0 We are using Zoho for managing subscription payments for a SaaS product and it is working great. FOr the most part the system just works which is the most important thing to us. Pros Once set up, it runs pretty seamlessly without problems or difficulties. We have been on with them for a couple of years and haven't experienced any problems as the system changes and evolves Cons The documentation is not easy to use and I haven't found a good source for help. Their forums are good for cookie cutter questions, but challenging to get out if the box answers. Review Source Kurt K. COO Internet Used the software for: 1-2 years ### "Good for Scaling" May 31, 2019 4.0 We needed to have one recurring invoice for partners that have multiple clients and subscriptions. And ZohoSubs was a great solution. Pros Integrations with Payments is very seamless. Setting up WebForms to create subscriptions is fairly easy. Cons Integration with ZohoCRM is not as seamless as hoped. Review Source Shane K. Internet Used the software for: ### "Great API and Support" April 14, 2015 5.0 I spent several weeks looking for the right subscription management platform for FilterSnap. There were e-commerce platforms for selling physical products, and subscription platforms for selling virtual subscriptions (gym membership, software license, etc), but nothing that seemed to be able to to sell a subscription to a physical product. Then I found ZOHO Subscriptions. While it was not a perfect fit right out of the box, I was able to use their APIs to build exactly what I needed. Now I am able to concentrate on building my business rather then worrying about by billing platform. Pros 1\. Robust and fully-featured API 2. Support team is responsive, and goes the extra mile to help you 3. Pricing model is great for the startup and beyond Cons 1\. Does not currently support a custom billing page. However, the support team worked with me to create a hosted payment page that looked like it fit into my signup process. 2. The ZOHO team is constantly updating the platform, but there is not any communication to current customers on what was added, changed, or removed. Review Source VR Verified Reviewer Customer Relationship Manager Internet Used the software for: 6-12 months ### "Great Recurring and Billing Software" November 25, 2018 5.0 Maintaining clients payment record was not easy but thanks to Zoho subscription for solving this issue for us. We are planning to buy more products of ZOHO. Pros Keeping a track of your clients payment details, processing a refund or creating a Coupon code using this software is fun and that easy. This has made my life simple. Cons I have been using this software for more a year now and did not find any issues with this. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.