# Page 3 | Zoho Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Zoho Billing the right Subscription Management solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231293/Zoho-Subscriptions/reviews --- Zoho Billing 4.5 (106) [View alternatives](https://www.capterra.com/p/231293/Zoho-Subscriptions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Page 3 - Reviews of Zoho Billing ## Showing most helpful reviews Showing 51-75 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CD Chris D. President Marketing and Advertising Used the software for: Less than 6 months ### "Great Potential but a Few Key Failures" May 30, 2019 4.0 We offer subscriptions to our services to make it easier for customers to access agency services and manage their payments instead of getting a $100 bill one month and a $1200 bill the next. It also helps us structure client relationships with responsibilities and on going work. Pros You can build plans for whatever you want with products and that is pretty simple in and of itself. It is tightly integrated to other Zoho Apps so that get's an A+, the testing environment is not too hard to configure. Add-on products can be created but not listed on the hosted page so an Add On essentially has to be added down the road as an invoiced item which means clients cannot configure their solution. Cons Spent about 3 hours configuring Test and when I created the Live environment - had to to it all over again. Nothing you create in Test is in Live. I have checked it twice - it asks you to copy an environment and when I did - poof - had to recreate the products and addons all over again. That seems like a glaring error and opens the solution to errors in subscriptions, wording, pricing, everything. Very odd way to build the solution. Review Source Pamela C. Chief Experience Officer Outsourcing/Offshoring Used the software for: 2+ years ### "Makes my monthly billing easy" April 30, 2019 4.0 Before using Zoho Subscriptions, I used a invoice billing app that allowed us to send monthly invoices. We send payment reminders 5 days before the end of the month. The invoicing app only allowed me to set a date we want reminders sent. So if the month had 30 days (or less), the reminder was one day off. Subscriptions sends reminders 5 days before the end of the month no matter how many days are in a month. This is just one of the many great things about Zoho Subscriptions. Pros Zoho Subscriptions makes my monthly billing easy. We have more flexibility than recurring billing. We can add multiple plan options for customers to select when subscribing to our services. Cons There is not enough options or flexibility for hosted pages. Review Source MC Mike C. Chairman Information Services Used the software for: 1-2 years ### "Zoho Subscriptions hits the sweet spot!" May 30, 2019 5.0 Pros Zoho Subscriptions hits the sweet spot by providing the functionality needed by most small to medium sized subscription providers at a low cost. Its direct integration with Avalara Tax takes care of critical sales tax calculations. Its multiple payment providers handle everything from credit card transactions to delayed invoicing. Its built-in subscription management reminders and customer portal keep your customers up to date on their subscription status. Cons Lack of a direct Quickbooks integration. Review Source TM Thomas M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great software- easy..." July 13, 2019 5.0 Always helpful. Customer service is quick and responsive. I see no reason to ever stop using this software. Pros Helps me stay organized within my small business. Works as an accounting feature for me as well in regards to some of the reporting. Very intuitive with ability to customize everything, including branding. LOVE! Cons I really do not have any cons to this software! Review Source VR Verified Reviewer Docente Research Used the software for: I used a free trial ### "Me gusta Zoho Subscriptions" September 1, 2023 5.0 Zoho Subscriptions es un buen CRM con potentes herramientas para facilitar el trabajo a las empresas. Pros Es un excelente CRM fácil de usar y de gran apoyo para las empresas. Cons Dificultad para integrarse con herramientas de ventas basadas en Zapier. Review Source GC Glenn C. Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Executive Director" May 30, 2019 4.0 Overall, a positive experience in respect to CRM manangement Pros \-extremely powerful -subscription renewal an excellent feature Cons \-lag between CRM syncing with subscription -problem with subscription: prorated rates within a month are not flexible; and adding 2nd tier subscriptions is complex and awkward -cannot change change on 2nd tier subscriptions automatically -updates to subscribers disappear to subscriber in 7 days and cannot be re-implemented by admin Review Source NG Nisarg G. BIA Logistics and Supply Chain Used the software for: 2+ years ### "Easy to use and helpful" May 31, 2019 4.0 Pros \- Provide automation - Easy to integrate with our product - Customer services are good Cons \- Sometimes the system gets buggy - All the options are not there which is in Zoho invoices - Customer services are only via email, chat or direct phone lines are not that responsive Review Source TC Taryn C. Business owner Publishing Used the software for: 2+ years ### "An excellent, automated software with great customer service" April 28, 2019 5.0 Pros It's automated and super customizable. Any questions are always answered promptly by the customer service team Cons There are so many customization options that it can get complicated to do very simple tasks unless you know where to look Review Source AS Adam S. Manager Used the software for: 2+ years ### "Easy to navigate and gets the job done" May 25, 2018 4.0 Pros The program provides a lot of value for what you pay. Setup with straight forward it's easy to use on a day to day basis. Cons There are times where making changes/updates is more difficult then it should be which can be frustrating. Review Source VR Verified Reviewer Co-Founder Information Technology and Services Used the software for: 1-2 years ### "The perfect start for us as a startup (ZOHO ONE Suite)" February 17, 2019 5.0 Pros Easy to set up Easy to operate Support reacts very quickly on all channels Extremely flexible for all business areas Benefit from this in connection with ZOHO CRM But don't use the API yet Cons At the moment I can't think of any details there. We are really very satisfied. With a few subscriptions everything has worked very well so far. Review Source GT Gary T. CEO Internet Used the software for: 2+ years ### "Great value!" April 30, 2019 5.0 It's been great! Pros Was much better than Chargify or Recurly, as there was no % taken from the subcription. Cons The fact you couldn't embed/create your own hosted pages using Zoho Subs without a long form Review Source Ryan L. Banking Used the software for: ### "Great product to mange your recurring billing!" April 14, 2015 5.0 I've been using Zoho Subscriptions for over 5 months. I was looking for something to replace an outdated and hard to mange system. With Zoho, we are able to manage all aspects of our product's subscription services all in one elegantly designed place. The system is very intuitive and lends itself to naturally to easy customer management. I'd highly recommend it. Pros There is a great product dev team behind this product that is eager to get any issue resolved in a proactive manor. If you find an issue, they are sure to help you find a solution. Cons It's is tied to Zoho Books. It would be nice if it integrated into other accounting platforms such as Xero or Quickbooks, especially in the US. Reports could be a little more robust. Review Source VR Verified Reviewer owner Marketing and Advertising Used the software for: 2+ years ### "subscriptions" April 30, 2019 4.0 been great. Pros I like the ease of use and integration with Books and Paypal Cons I don't like that you can not export the client information including their cc numbers if you want to. Review Source ET Evan T. Finance Manager Computer Software Used the software for: 2+ years ### "Review" June 4, 2019 4.0 Pros Easy recharge, integrations, automation, and communication Cons glitches in the system that do not apply payments correctly or do not allow the customers to pay via forte Review Source SB Steve B. Director Information Technology and Services Used the software for: 1-2 years ### "Great solution for managing software subscriptions" May 30, 2019 5.0 Great it has made managing complex subscriptions systems much easier and hassle free. Pros I have found it easy to setup and use and the interface is well laid out and intuitive. Cons Have problems with some of the payment gateway solutions and not integrating well. But that may well be due to the limitations of Paypal Review Source KB Katryn B. Executive Assistant Automotive Used the software for: 2+ years ### "Mostly Satisfied" May 30, 2019 4.0 Pros I appreciate multiple integration capabilities. Cons Having to purchase different packages of features that should already be included Review Source pN punya N. Senior Manager - Customer Relations Telecommunications Used the software for: 6-12 months ### "-" May 31, 2019 5.0 Earlier, the billing carried out was a complete manual activity and the team was struggling in reconcillations and capturing payments. By using Zoho subscriptions, we could get a fix on this issue and saw better traction on saving and increasing revenue and efforts. Pros It is user friendly and could take care of the invoicing needs in my organization. Cons There are some areas that still need manual intervention - example; I cannot prefix the email recepients in cc when sending the manual reminders. Review Source VR Verified Reviewer Owner Information Technology and Services Used the software for: Less than 6 months ### "Powerful" March 27, 2019 5.0 Pros This allows 'groups' of plans, with add-ons, and coupons specific to those groups. Pricing, recurring transaction managements, and their new widget works wonderfully. Connects to invoices and shows customers who have signed up. Allows for setup fees and one-time fees if you need them. Cons Widget needs a little more options, and there needs to be a better 'preview' and way to do test transactions. Review Source BV Bishal V. Product Manager Information Technology and Services Used the software for: 2+ years ### "Customer Satisfaction" June 12, 2019 5.0 I am a happy customer. Pros I am satisfied for my journey with ZOHO. Cons Support and its timezones. No prompt responses when urgencies. Review Source EYL Eng Yau L. Manager Computer Software Used the software for: 2+ years ### "Good" June 6, 2019 4.0 Pros Easy to use and add new subscription, mobile apps is cool Cons Less flexible in terms of modifying subscription Review Source KS Kasey S. COO Computer Software Used the software for: 1-2 years ### "Great system " May 31, 2019 4.0 Pros The customer service is awesome! Someone is always available to speak over the phone right away ! Cons I wish you could have 1 email address associated with various different customers vs creating 1 customer and having multiple subscriptions under one. Review Source JL Janardhanam L. Managing Director Internet Used the software for: 6-12 months ### "User frinedly product..." May 31, 2019 4.0 earlier all these subscription were made manually, ZOHO made every thing automated and reduced the manpower wastage... Awesome product.. Pros it has many options by default which i required, easy to use.. Cons After creation of a subscription, we cant edit all the feilds, that make to delete the old subscription and creation of new one.. we cant have two products in a single subscription. Review Source BS Betim S. CEO Computer Software Used the software for: 1-2 years ### "Good solution for SAAS business model" June 5, 2019 5.0 Pros Good support Good software integrated with other payment system like Gocardless, Stripe, etc. Full solution with their Zoho CRM Cons More detailed dashboard with more stats. Review Source kK kevin K. CEO Information Technology and Services Used the software for: 1-2 years ### "Review" May 30, 2019 4.0 Very good Pros Like all the options available and easy to use Cons Can't think of any reason right now but will let you know Review Source DC Debra C. CEO Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use, affordable, handles recurring charges like a champ" June 3, 2019 5.0 Pros We had a short list of needs: easy to use for non-technical folks, affordable, and able to handle recurring charges. Zoho fits all three, and everyone on the team finds it easy to use. Cons This isn't a valid complaint, but the UI is a tiny bit dated. But the software works, and I don't particularly care that it looks like 2016 software and not 2019 software. When I say "a little bit dated" i mean a little bit. Literally, no one should care about this. Review Source Similar Products Featured ## Related categories [Recurring Billing](https://www.capterra.com/recurring-billing-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.