# Page 4 | Zoho Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Zoho Billing the right Subscription Management solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/231293/Zoho-Subscriptions/reviews

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Zoho Billing

4.5 (105)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 16th, 2026

# Page 4 - Reviews of Zoho Billing

## Showing most helpful reviews

Showing 76-100 of 105 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LH

Lasse H.  
  
Warehousing  
Used the software for:

### "Zoho Subscription, simple, powerfull and flexible"

April 28, 2015

5.0

We are actually using Zoho Subscription for renting out storage and parking spaces. Not typically what subscription software are made for! We found that Zoho Subscriptions were the best way to go for us, not only because of their standard functionality, but also due to their many, very functional API's. Very helpfull for us now, and in the future. The responsiveness at Zoho support have also been a main, very positive factor. We are very happy that we chose to go with Zoho Subscriptions, and plan to roll out this in soulution in other countries where we operate as well. Lasse Høydal

Pros

Very responsive support. Integrated with Zoho Books and CRM - a mature product with many users. The API's Able to handle both CC card and non-CC card customers

Cons

Still quite a new product in the Zoho family. More custom reporting always helpfull.

Review Source

DA

Danilo A.  
Manager  
Entertainment  
Used the software for: 6-12 months

### "Awesome"

May 30, 2019

5.0

Pros

I really like the system and the features. Easy to use and I adapted very fast.

Cons

Perhaps more options for communicating with the client, in addition to sending e-mails.

Review Source

AM

Alisa M.  
Support manager  
  
Used the software for: 6-12 months

### "Excellent service for tracking subscriptions"

February 24, 2018

5.0

Pros

I recommend this wonderful tool, which saves me a tremendous amount of time and has become an indispensable assistant. He will automatically track who subscribed to the newsletter, and who, on the contrary, unsubscribed.

Cons

Strongly lacks the normal support of the Russian language. If the developers came to our market, it was worth taking care of it.

Review Source

NT

Nick T.  
Managing Director  
Computer Software  
Used the software for: 2+ years

### "User friendly, easy to use"

June 27, 2019

5.0

Have used Zoho for over 4 years. Subscriptions is a great customer management tool for large client base/data base

Pros

Software is easy to set up, maintain and use. Interfaces well with Zoho Books accounting software. Ideal for SME orgainsations wanting value for money, easy of application and great customer support.

Cons

Don't really dislike anything about it. If we had to be picky, you have to leave Subscriptions to go into other Zoho applicatons like Books or Inventory

Reason for choosing Zoho Billing

because of integration with Zoho Books which we use across all of our businesses.

Review Source

VR

Verified Reviewer  
Backend Lead  
Information Technology and Services  
Used the software for: 6-12 months

### "A nice recurring billing software"

April 19, 2019

4.0

Pros

Easy to configure subscription plans & discounts.

Cons

Hard to customize as per our requirement.

Review Source

JB

James B.  
CTO  
Internet  
Used the software for: 2+ years

### "zoho subscriptions is awesome!"

May 30, 2019

4.0

Pros

easy to use, does what it says , solid and reliable!

Cons

not being able to have the same email be allowed to have access to multiple portals

Review Source

AF

Alex F.  
Director  
Consumer Goods  
Used the software for: Less than 6 months

### "Excellent way to easily start a small subscription business"

April 15, 2021

4.0

Good experience. Add subscription service to even a WordPress site (using their supplied embed code, a button/link, or wordpress plugin) with minimal effort.

Pros

Zoho Subscriptions is easy to start, especially if you're already in the "zoho software ecosystem". You can create a new Product and define your Plans, and have them ready for clients all within an hour. The "hosted pages" keeps all the tricky technical aspects including customer & billing info off of your application/site.

Cons

Like most Zoho products it has a slightly "unpolished" feel to the UI, but the features are all there.

Reason for choosing Zoho Billing

Zoho Subscriptions integrates with Zoho Invoice & Zoho CRM making it the obvious choice if you're already into that ecosystem.

Review Source

VR

Verified Reviewer  
Asesor  
Research  
Used the software for: Less than 6 months

### "Mi opinión sobre Zoho Subscriptions"

August 30, 2023

4.0

En General es un eficiente CRM integrado por potentes herramientas que son de gran ayuda para pequeñas empresas.

Pros

Es un buen CRM que cuenta con eficientes herramientas que son de gran apoyo para pequeñas empresas.

Cons

Creo que deben mejorar las aplicaciones nativas.

Review Source

JP

Jacob P.  
CEO  
Retail  
Used the software for: Less than 6 months

### "Fantastic Product"

July 13, 2018

5.0

Great service from Zoho Support & Also gained more customers in just a matter of days and hours of placing the widget on my website

Pros

I have the ability to create a web widget and place it on my website so If I have a high call or ticket volume, My customers can still get their subscriptions started.

Cons

That I cannot integrate with more payment services. Stripe is the only provider that I can afford that is integrated because the rest charge a fee.

Review Source

Chris E.  
Co-Owner, Web Developer & Digital Marketing  
Information Technology and Services  
Used the software for: 6-12 months

### "null"

February 7, 2017

4.0

Review Source

Sebastian S.  
Managing Partner  
Information Technology and Services  
Used the software for: 6-12 months

### "null"

November 15, 2015

3.0

Review Source

NP

Nelleke P.  
administrator  
Publishing  
Used the software for: Less than 6 months

### "Very useful, easy to integrate and over all very satisfied"

June 8, 2017

4.0

makes my work a whole lot easier and saves time

Pros

The product is easy to use and adaptable, it works really well for me, it works great with CRM and Books from Zoho.

Cons

Helpdesk is not always easy to reach. Its relatively new this product and I think they are still improving on it and adding new functionalities. Needs more interaction between currencies.

Review Source

DM

Donald M.  
President  
Hospital & Health Care  
Used the software for: Less than 6 months

### "great product great service"

June 4, 2019

4.0

Accounting, subscriptions and CRM

Pros

The constant and unwavering support. Speedy reports and ability to get help while in the application via an active chat like. The reports are excellent and very fast. The modules are integrated and priced well below the competition

Cons

After using Quickbooks for 10 years I am at a loss to find anything negative.

Review Source

RG

Ryan G.  
Managing Director  
Information Technology and Services  
Used the software for: 1-2 years

### "Does what we need it to do"

May 31, 2019

5.0

Pros

Integration with Zoho Books and Zoho CRM, test environment

Cons

It took a while to get setup, when we set it up we didn't find much resources available to help us implement.

Review Source

ML

Michael L.  
Developer  
  
Used the software for: 6-12 months

### "Very good, it does what it needs to do without being a hassle. From time to time it bugs."

July 24, 2018

4.0

Pros

It does what it needs to do without being a hassle, although it will bug from time to time. The interface is friendly and quite easy to use. We use this internally for recurring subscriptions and so far, no major issues have been brought up.

Cons

Whenever we run into an issue, we contact their support team and the responses are great. The issue is that they take time (which to a certain extent is understandable) to answer. I believe that this is due to Zoho themselves and not this exact software.

Review Source

SSD

Surendra Singh D.  
CEO  
Utilities  
Used the software for: 6-12 months

### "Good Software but poor support service"

June 6, 2019

4.0

It's good to have a subscription software but API integration delayed a lot, our tech team tried their level best to contact and complete the integration but it took 8 months to finalize the task and now subscription period is over without taking the proper benefit of it.

Pros

Good for handling monthly subscriptions

Cons

not supporting API integration properly.

Review Source

SF

Scott F.  
Owner/Operator  
  
Used the software for: Less than 6 months

### "Zoho Subscriptions made it fast and easy to add a subscription based billing product to my site."

January 30, 2018

4.0

Pros

Zoho Subscriptions is probably the most effecient and cost effective way to handle subscription based products for anyone that doesn't have that ability built into their site/systems already. I researched a lot of companies and Zoho was the cheapest overall, and while they lack in some areas, they make up for it in their cost and willingness to help.

Cons

I wish that some of the more advanced features were available as add-ons to lower plans. I also wish they had some better ways to integrate with a company's existing website/domain, as well as some type of page builder or form builder to help in that regard too.

Review Source

EG

Eric G.  
System Engineer  
  
Used the software for: 6-12 months

### "Simple and convenient service for mailing"

February 27, 2018

4.0

Pros

This tool is capable of much. I use it in everyday work, studying analytics. But he copes with many tasks in an automatic mode. This is an assistant you can trust. He will do all the work and do not have to constantly adjust it.

Cons

Security, of course, first of all, but with authorization in your personal cabinet you need to do something. To tolerate it further simply it is impossible. Through time to come it is possible only with the third attempt.

Review Source

Roman A.  
  
  
Used the software for:

### "null"

December 17, 2017

4.0

Review Source

Renato I.  
Founder & CEO  
Computer Software  
Used the software for: Less than 6 months

### "Good billing solution for a SaaS company"

March 31, 2019

4.0

Pros

Easy to setup, good product pricing features

Cons

Would be nice to have a website embed feature.

Review Source

DF

Doug F.  
Chief Strategist  
Computer Software  
Used the software for: 6-12 months

### "null"

February 23, 2017

3.0

Review Source

KT

Katy T.  
Payment Specialist  
Financial Services  
Used the software for: Less than 6 months

### "Helps us more easily manage our billing cycles "

June 10, 2021

5.0

Pros

Zoho Subscriptions is far from complicated .After a short training you are good to with using it . It links up nicely with the payment merchants we use . Adding invoices from Zoho Invoice is seamless .

Cons

You can't really integrate it with software that isn't Zoho's .Adding new customers requires a lot of data entry.

Review Source

VR

Verified Reviewer  
VP Development  
Information Technology and Services  
Used the software for: I used a free trial

### "Best value for money"

April 26, 2018

5.0

Pros

Simple yet powerful Allows up-sale (and downgrade) of subscriptions Ability to charge for subscription add-ons Straightforward

Cons

No way to correlate between subscription and a specific customer user. This means that you either have to do it on your side or have all users use the same subscription plan.

Review Source

SM

SHELLEY M.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "RECURRING CHARGE SCAM"

February 8, 2019

4.0

BAD BEWARE non responsive and not honest. If you cancel you better watch your account for years afterward. I finally just canceled my card to get them off of my back

Pros

It was easy to use and has many very nice features. I actually did like the software just do not ty to ever cancel

Cons

They charged me for two consecutive years after I had cancelled and I had to despite it with my CCrd company. What a scam. they never answer the phone and it takes days to get a call back

Review Source

LT

Leah T.  
  
  
Used the software for:

### "null"

May 30, 2019

4.0

Review Source

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