# Zoho Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Billing the right Subscription Management solution for you? Explore 106 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/231293/Zoho-Subscriptions/reviews --- Zoho Billing 4.5 (106) [View alternatives](https://www.capterra.com/p/231293/Zoho-Subscriptions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Zoho Billing Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Zoho Billing simplified things with our brokered loads' payment processing and invoicing, and security controls instill trust in dealing with client bank accounts and cards.“ August 15, 2025 NE Nicole E OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I've also run into issues where I couldn't charge new subscriptions all on the same day and they tried to tell me it was due to Square but I had zero blocks on my account and I regularly charge thousands of dollars per day. “ October 1, 2025 Nick N Operations ManagerApparel & Fashion, 2 - 10 employeesUsed the software for: 6-12 months. “Api and access management has a great link to even other embedded softwares i was using making cross referencing easier“ April 26, 2026 NE Nicole E OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “If you want to use it for automated billing, do not waste your time. “ October 1, 2025 AK Ashkan K Senior associateAccounting, 10,001+ employeesUsed the software for: More than 2 years. “Zoho Billing offers an intuitive interface that simplifies subscription and invoice management.“ October 16, 2024 NE Nicole E OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Automatic charges integrated with Square failed the first month we had this set-up. “ October 1, 2025 JP John P Transport BrokerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Refund flows and expense tracking are transparent and quick.“ August 15, 2025 Ismael David S Executive Assistant Non-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “The new way invoices, refunds, credit notes and subscriptions are displayed is cumbersome and makes it hard to look at the full history of the customer“ November 4, 2022 ## Showing most helpful reviews Showing 1-25 of 106 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick N. Operations Manager Apparel & Fashion Used the software for: 6-12 months ### "Zoho billing " April 26, 2026 4.0 Good if you plan to use for extended period and ease of adoption to cross reference with other applications thus reducing errors Pros Api and access management has a great link to even other embedded softwares i was using making cross referencing easier Cons Subscription management not as flexible for short term usage it favours longer tenures of use and trial not as robust Alternatives considered [UniBee](https://www.capterra.com/p/10023795/UniBee/) Reason for choosing Zoho Billing Ease of deployment in the multi team setup in operations Review Source Matthew V. Owner Marketing and Advertising Used the software for: 2+ years ### "Great for automating payments from clients " November 25, 2019 5.0 Great for start ups and small businesses who are trying to keep a low overhead. Their customer service is nice to work with, I usually would just chat with them or send them an email because I am familiar with using online software. For someone who isn't tech savvy they do have a call in option. Pros Really easy to set up, and integrated with the merchant processing of my choice. When we first switched over Zoho subscriptions were the only tool that could email multiple reminders to the clients prior to the billing renewal which I feel is great for subscription services. The customer portal on the backend allows for customers to change their credit card information without me or one of my team members to have to do it manually. Super time saver. It also notifies my team when a payment doesn't go through for whatever reason and can automatically retry the card again. When we first started, it gave up to $50k worth of transactions as a free trial. Meaning you don't have to pay for a subscription until you reach 50k worth of transactions or a certain number of clients. Really cool. Cons The only thing I didn't like was that I couldn't do a one time payment easily. Sometimes we have one time jobs such as web development or consulting, and it makes it kind of hard to use just this one system. We had to also get Zoho invoice to complement what we were doing. So unless you are doing just recurring subscriptions you'll need to get an invoicing tool as well. Als ran into problems with the customer portal, but most of my clients didn't wnat to log in so it wasn't that big of a deal. Switched from [Keap](https://www.capterra.com/p/76390/Infusionsoft/) When switching CRM systems we looked at reducing overhead costs for recurring subscriptions. Review Source Response from Zoho November 26, 2019 Hi Matthew, Good to hear from you! Thank you so much for such a detailed review on both Zoho Invoice and Subscriptions. It means so much to us. Regarding the benefits of the client portal and payment retry settings, we couldn't agree more! Glad to know we are a part of your subscription business journey. Cheers, Harikrishna NE Nicole E. Owner Consumer Services Used the software for: Less than 6 months ### "Half baked product" October 1, 2025 1.0 If you want to use it for automated billing, do not waste your time. I spent days setting it up and then adding my customers and then getting them to enter their payment info and then creating their subscriptions and associating their payment method just for it to fail to charge and then block my customers from manually paying. Unfortunately, I was sold on Zoho due to being all in one but I realize I made a mistake as all of their new features are half baked, buggy, and somethings just make zero sense. Pros I liked that it came with my Zoho One subscription which means it is cheap however it doesn't work... Cons Automatic charges integrated with Square failed the first month we had this set-up. I've also run into issues where I couldn't charge new subscriptions all on the same day and they tried to tell me it was due to Square but I had zero blocks on my account and I regularly charge thousands of dollars per day. There was another error I received when refunding someone through Zoho Billing saying it failed but when I logged into square it had been pushed through and just didn't show in the Zoho Portal. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Zoho Billing To keep everything tied to my CRM but I regret this decision Review Source VR Verified Reviewer Finance Analyst Financial Services Used the software for: 2+ years ### "Zobo Billing,value for money" March 13, 2026 5.0 Pros Great value for money,great invoice,subscription management is seamless,great api and access management integration,very secured in terms of security and billing is fair enough Cons Turnaround time for support can be reviewed to manage the expectation of customers while providing top notch service Review Source SC Sinai C. Co Founder Computer Software Used the software for: I used a free trial ### "Zoho Billing is a great value for its money." January 11, 2026 5.0 It is a software that enables businesses to have a professional way of managing their billing. The learning curve does take some time, but once the learning curve is overcome, work flows smoothly for the business. The system offers businesses with the assurance that their data is secure and that they will be able to use their software. Automated Billings and Automated Tax Management systems provide excellent peace of mind. Pros Pricing is affordable and has excellent security features. Provides automated billings along with tax support. Offers seamless integration with the entire Zoho ecosystem. Cons The initial setup may feel complicated, A beginner may experience a slow learning curve, also advance features are only included within higher pricing plans. Review Source Jamie H. Owner Entertainment Used the software for: Less than 6 months ### "Something worth trying " March 13, 2026 4.0 My overall experience is about an eight out of 10. I would definitely recommend this to my colleagues. I would just forewarn them about the wait time to speak to a representative. Pros One thing to take away is that the value of money versus the quality of the product is undeniable. you definitely get more than what you pay for. As far as the subscription management invoicing and billing, it’s definitely something worth every dollar. Cons A kind to take away is that in the beginning it was a little difficult to understand the instructions to get the implementation started and the wait time to speak to a representative with a little bit longer than I like Review Source JP John P. Transport Broker Transportation/Trucking/Railroad Used the software for: 2+ years ### "Streamlined billing for transport jobs." August 15, 2025 5.0 We settle bills quicker, reconcile payments more accurately, and post refunds instantly. For the cost, it provides solid value and lower admin time for our weekly shipments. Pros Zoho Billing simplified things with our brokered loads' payment processing and invoicing, and security controls instill trust in dealing with client bank accounts and cards. Refund flows and expense tracking are transparent and quick. Cons There is a steep learning curve to master taxes, templates, and automated workflows, and there were some corner cases on refunds that needed additional setup. Initial setup was longer than anticipated for our transport applications. Review Source MM Mathew M. Summer Talent Intern Financial Services Used the software for: 1-2 years ### "Effortlessly billing tool" November 26, 2025 4.0 Pros Zoho billing is easy to use because it's incorporated with zoho apps like zoho invoice which makes creating and sending invoices easy. Cons Zoho Billing mobile application is flexible and scalabe, it allows effortlessly tracking cashflow at anytime and anywhere Review Source OA Omolayo A. Finance Manager Telecommunications Used the software for: 1-2 years ### "Zoho Billing – Easy and Efficient Billing" April 19, 2025 5.0 Pros The advance billing feature supports prepaid billing. It's super easy to use and intuitive. You can customize it, making billing more efficient. Metered, consolidated, and prorated billing all happen automatically with minimal manual work. Cons Bulk updates can be tricky, so you might need regular support from the Zoho Billing team. Switched from [Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) Customer database increased significantly Review Source CC Charles C. President and CEO Computer Software Used the software for: 1-2 years ### "Automatically bill customers each month to save manual entry" April 30, 2025 5.0 I'm using this to auto bill customers each month and it seems that it does a good job at that with multiple automatic retry if a credit card auto bill fails along with customer notification that it failed or if their card needs updating. Pros I really appreciate the integration with Zoho Books so I can have automated entry of my customer subscriptions directly into my accounting software and duplication or manual entries. Cons It is nice that it's a stand along product for people that need just the purpose, but since I also use Zoho Books I wish that it were directly part of Zoho Books. Review Source AI Amara I. Payroll Specialist Investment Banking Used the software for: 1-2 years ### "Zoho biling " April 3, 2025 5.0 My overall experience with Zoho billing was interesting, the interface was also user friendly for new hires to navigate. Pros Zoho billing focuses on billing management, expenses and project management, which provides adequate tracking and managing approval process through. Cons Zoho biling was perfect for the size of my organization at the time it was used. Review Source AK Ashkan K. Senior associate Accounting Used the software for: 2+ years ### "Zoho billing review" October 16, 2024 5.0 Pros Zoho Billing offers an intuitive interface that simplifies subscription and invoice management. Cons Zoho Billing's learning curve can be steep for new users, especially when setting up complex workflows. Additionally, some customization options for invoices and reports are limited. Review Source VR Verified Reviewer Financial Administrator Manager Consumer Services Used the software for: 1-2 years ### "Love subscriptions" April 28, 2022 5.0 Pros The product is so simple to use and to set up. I don’t know what I would be doing without subscriptions Cons I wish subscriptions had a more options of what date the recurring charges would apply. Other than that, no other complaints Review Source JB Joe B. CEO Consumer Electronics Used the software for: 2+ years ### "A good Subscriptions solution" December 10, 2020 4.0 When it comes to subscriptions software, there are not many good choices out there, and the monthly cost is high and this is the case for Zoho subscriptions and it lacks many features available in other software for the same cost. The interface needs to be polished as many features are hidden and hard to find and needs more integrations Pros It does what it supposed to do, handle subscriptions and payments for recurring billing, the interface is ok but can be better Cons Some features are not available and no API , the cost is kind of high if you have a high number of clients Review Source Response from Zoho February 5, 2021 Hi Joe, Thanks for taking the time to review Zoho Subscriptions! Zoho Subscriptions does have an extensive REST API library that has almost all functionalities as the app. You can check out our API doc here: https://www.zoho.com/subscriptions/api/v1/ If you have any other questions, feel free to get back to us at support@zohosubscriptions.com Regards, Harikrishna The Zoho Subscriptions Team AS Adam S. graphic designer Marketing and Advertising Used the software for: 2+ years ### "Invoicing clients" February 1, 2024 5.0 good clean and simple to use and draw up and send invoices Pros easy of use and simple platform mavigation Cons searching for clients accounts for invoices - have to go to invoices then to search for client Review Source bS bhishm S. CEO Computer Software Used the software for: 2+ years ### "All-in-One Subscription software" June 11, 2019 5.0 We are a recurring subscription-based business. Customer pays us monthly. Many times we need to change the subscription plan and adjust dates accordingly. This software perfectly fits that. It becomes so easy to manage all our paid customers and their subscriptions. Pros Hosting pages features, multiple products, and multiple plans, ease of use, clean interface. Subscription management is also very easy. Cons It should have post payment, landing page feature. Review Source VR Verified Reviewer CEO Renewables & Environment Used the software for: 2+ years ### "Satisfied customer" April 26, 2019 5.0 Pros I like the fact that my customers have the ability to log in and update any info for themselves at any time (client portal) Cons I wish that this product would integrate with my routing software. (Jobber). That way I can save time and not have to manually transfer customer info to my other software (jobber) Review Source JH JOSEPH H. President Financial Services Used the software for: 1-2 years ### "Review of ZOHO Subscriptions" June 11, 2019 4.0 ZOHO subscriptions has been beneficial to our business by allowing us to receive our payments much faster than we previously were doing. it's like invoicing and bill collection all in one. Pros We like the ability to process all our payment and that is it integrated with ZOHO CRM. The various report that are available allow us to manage our business. We never received any training but have been able to navigate the software pretty good. They customer support does a good job answering our emails and phone calls fairly quickly. Cons We are not very happy at the time it takes to complete the process of clearing the ACH transactions. we know immediately whether we are funded but the invoices still show outstanding when they are not. so it makes it difficult to know what invoices are actually outstanding. Review Source SS Sergio S. CEO Marketing and Advertising Used the software for: 2+ years ### "Zoho Subscriptions is great" June 4, 2019 5.0 Zoho has made it simple for my to bill my customers. Overall I give them a 10 out of 10. Pros It's very simple to use. I've used other subscription softwares and Zoho beats them hands down. Cons I would like to see Zoho create more options for reporting. Review Source AT August T. Owner Marketing and Advertising Used the software for: 2+ years ### "Highly Recommend!" June 3, 2019 5.0 Pros The software is easy to setup and has a great deal of customization options to suite any business. Cons I have had no bad experiences, so I can offer no cons to the Zoho products we use. Review Source KC Kirill C. COO Computer Software Used the software for: Less than 6 months ### "Great solution if you're already a user of Zoho products and you need to handle subscriptions" June 24, 2022 5.0 Pros It's not absolutely intuitive, but it works as a part of Zoho ecosystem, so if you're already familiar with apps like ZohoBooks - then it won't take a lot of time for you to get familiar with Subscriptions. And yes, as most of the Zoho products - it's very flexible Cons UI of the checkout pages and emails. It would be good to have more templates available Review Source VR Verified Reviewer Caller Experience Evangelist - On-Hold Messaging Used the software for: 2+ years ### "Easily manage subscriptions" November 9, 2017 5.0 Keeps track of all subscription start and stop dates, and provides easy metrics. Pros Easily handles billing for recurring subscriptions, without having to remember to send bills each month. Allows for either auto-credit card billing, or simply sending an invoice. Cons Hard to view details of multiple subscriptions at a single client. All subscriptions are listed exactly the same way, so it makes it difficult to find the specific one for which you are looking. Review Source PG Petru G. Manager Information Technology and Services Used the software for: 2+ years ### "Great program!" June 3, 2019 5.0 Pros Zoho Subscription is very user friendly, easy to use and very intuitive Cons There is nothing I can think of that I did not like Review Source VS Vidhya S. Sr.Manager-Credit Control Information Technology and Services Used the software for: 1-2 years ### "About Zoho" May 31, 2019 4.0 It's very easy to keep track of subscriptions without the fear of missing to bill Pros It's simple and easy to use. It's very user friendly and designed for easy understanding Cons Certain mandatory features are not available Review Source JM Jack M. President Security and Investigations Used the software for: 1-2 years ### " Zoho Subscriptions Review" June 3, 2019 4.0 Good Pros Our customer base is organized in one place in a very coherent manner. Cons In my opinion, the reporting given could be better. Review Source Similar Products Featured ## Related categories [Recurring Billing](https://www.capterra.com/recurring-billing-software/)[Payment Processing](https://www.capterra.com/payment-processing-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.