# PestPac Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PestPac Software - reviews, pricing plans, popular comparisons to other Pest Control products and more. Source: https://www.capterra.com/p/23130/PestPac --- # PestPac Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PestPac ## What is PestPac? PestPac by WorkWave is the one true pest control software, providing robust, innovative features and empowering pest control operators to grow their business, service their customers and maximize their money. As a true all-in-one solution, PestPac enables users to reduce paperwork, operate more efficiently, generate leads, close more sales and keep customers. With 40 years of experience, PestPac offers unique expertise in developing solutions built specifically for pest control operators. ## What is PestPac used for? [Pest Control](https://www.capterra.com/pest-control-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Overall rating Based on 255 user reviews Reviews sentiment Positive 73% Neutral 10% Negative 17% Starting price $1 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## PestPac alternatives Highest Rated [4.8 (276)](https://www.capterra.com/p/130290/GorillaDesk/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (401)](https://www.capterra.com/p/146076/FieldRoutes/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [3.9 (148)](https://www.capterra.com/p/78106/Service-Assistant/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [4.6 (1,457)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/23130/PestPac/alternatives/) ## FAQs about PestPac Overview ### Which roles and teams benefit most from PestPac? PestPac is most used by pest control business owners, executives, office administrators, and operations managers who need end-to-end visibility across scheduling, billing, customer records, and field service activity. Customer service and sales teams benefit from faster communication, quote management, and account updates, while leadership uses reporting to track performance and growth. Answer based on 236 reviews Overview ### What company size and industries is PestPac built for? PestPac serves residential and commercial pest control companies, primarily small businesses, which make up 96% of reviewers. It is used most in Consumer Services at 57%, followed by Environmental Services at 14% and Chemicals at 8%, with more limited adoption among midsize businesses at 3% and enterprises at 2%. Answer based on 255 reviews Features and Usability ### What are the key features of PestPac? PestPac includes core pest control features like job scheduling, dispatch management, route optimization, and mobile access for technicians. Differentiators include pesticide usage tracking, pest activity tracking, barcode scanning, and customizable reporting. Reviewers also frequently mention billing and invoicing, customer account management, and the client portal for payments and service history. Answer based on 124 reviews Overview ### Is PestPac good for running a pest control business? PestPac supports daily pest control operations well, covering scheduling, routing, billing, chemical tracking, and service documentation in one system. Small operators, growing firms, and multi-branch teams often value its industry-specific workflows and mobile tools, though some businesses find setup complex, the interface dated, and certain modules or add-ons costly. Answer based on 43 reviews Integrations ### Which third-party tools and platforms does PestPac integrate with? PestPac integrates with QuickBooks Online Advanced for accounting and SalesRabbit for sales workflow support. The available catalog data points to these two third-party connections, covering core business functions such as financial management and field sales activity rather than a broad app marketplace. Answer based on 19 reviews Getting Started and Support ### How good is PestPac phone support? PestPac provides phone support that many teams find responsive and helpful for training, troubleshooting, and setup questions. Office staff and managers often appreciate step-by-step guidance and follow-up, but support quality appears uneven, with some users reporting limited product knowledge, extra ticket handoffs, time zone delays, and frustration around billing or contract issues. Answer based on 43 reviews Getting Started and Support ### How easy is it to onboard and train a team on PestPac? PestPac offers in-person training, live online sessions, webinars, videos, and documentation. Office staff and users learning core tasks often get productive quickly, especially with onboarding specialists and step-by-step guidance. Admins, schedulers, and teams setting up advanced features usually need more time, since reviewers often describe a steep, sometimes overwhelming learning curve. Answer based on 62 reviews Getting Started and Support ### What customer support options does PestPac offer, and how do users rate the experience? PestPac offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Many users describe support as friendly, knowledgeable, and quick to respond, especially by phone and chat. Others report inconsistent expertise, delayed follow-up on complex issues, and frustration when tickets stay open or require repeated workarounds. Answer based on 124 reviews Features and Usability ### How well does PestPac handle reporting? PestPac offers broad pest control reporting with strong customization, especially for pesticide records, service history, and branch visibility. Many pest management teams like the detailed report writer and industry-specific forms, but some users find reports hard to learn, slow to generate, or inconsistent for certain dashboards, AR views, and change tracking. Answer based on 48 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 3.9 (32) 78.13% of 32 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 3.7 (32) 78.13% of 32 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Billing & Invoicing 4.0 (29) 86.21% of 29 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Work Order Management 3.8 (25) 80.00% of 25 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Customer History 4.1 (21) 85.71% of 21 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Routing 3.7 (21) 80.95% of 21 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions PestPac 47 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Private online space that lets businesses securely share documents and provide information access to clients Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Manage sending personnel and resources to a site as needed Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Management of commercial motor vehicles for work-related purposes Intended to be used by pest control companies System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track and manage inventory levels to maintain proper supply Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Identify the physical location of an individual, asset, device, etc. Access software remotely via mobile devices Capture signatures via mobile devices Manage and support multiple locations Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Analyze floor plans to generate workflow Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Send messages via SMS Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.9 (236) 3.9 Based on 236 reviews ## Pricing Value for money 3.7 (188) [View pricing plan details](https://www.capterra.com/p/23130/PestPac/pricing/) Emerging $1.00 Value for money 3.7 (188) 3.7 Based on 188 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (240) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (240) 3.9 Based on 240 reviews ## User reviews Overall rating 3.9 Based on 255 reviews Filter by rating 5(120) 4(63) 3(27) 2(10) 1(35) Mentioned topic Sorted by most recent CL Chloe L. CSR Consumer Goods ### "It doesn't get any easier than this." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Overall, I would say it has been a uniquely positive experience. I haven't had any major issues, the platform runs with no bumps, it is easy to tech to new employees, and it makes things at the office as easy as breathing. Our customers seem to love how organized it is as well; they don't have to worry about their information going amiss. It processes payments smoothly, stores card and bank info securely, and it is such incredible quality for its price. You will wish you had started with PestPac sooner. If you are to have any issues, rest assured that PestPac customer service is like no other, it is speedy and incredibly easy to get ahold of them. The Reporting system is wonderful, efficient, and classical as well, and I could go on about all of the incredible features PestPac contains but you just have to try it yourself. Pros Its user interface was mature and user friendly but had a level of professionalism to it that really goes to show that the people behind PestPac are dedicated individuals. Cons I would say I least liked that I didn't work somewhere that used it sooner. We use it in conjunction with other software, and it runs smoothly across platforms. It truly is a jack of all trades in my experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Steven H. General Manager Real Estate ### "Be very careful when you transfer or sell your business — they will try to bill you anyway" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2026 Long-term operational software was workable; the deal-breaker was their handling of an acquisition transfer. They also practiced a "Up-Sales" first approach. They prioritize upselling of services other than client satisfaction. Pros Comprehensive feature set built specifically for pest control. Mobile app and routing module worked. Customer base is large enough that there's a community to lean on. Cons When our predecessor business was acquired, we executed WorkWave's own tri-party Transfer Request form on 3/20/2025 — signed by both companies and consented to in writing by WorkWave. The form expressly transferred all rights and obligations to the acquiring entity, absorbed the acquired business into the buyer's legal entity, and merged all licenses, billing, and data into the buyer's existing WorkWave account. Months later, WorkWave continued sending invoices to the dissolved seller entity at its old address for periods AFTER the transfer date, then referred the seller to commercial collections — while the buyer's account, which now contains the merged services, has been paid in full and is current. WorkWave's collections position recharacterizes a transfer they consented to as a customer-initiated cancellation. Multiple submissions of the executed Transfer Request to WorkWave have not stopped collection activity. Reasons for switching / advice for buyers: If you anticipate an acquisition, merger, sale, or any kind of business transfer during your contract, get explicit written confirmation from WorkWave's legal team — not sales — that the transfer has been processed in their billing system. Their own Transfer Request form is apparently not enough. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM Pat M. office manager Public Policy ### "disappointed " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 December 10, 2025 Besides the sales team ..... I do not have any issues with Pest Pac. The program works well for our company. Pros Easy to navigate. Support team is very good. They update you when working on an issue. They are courteous. Cons Sales team lies to make a sale... I recently purchased a program. Told me if not satisfied I was able to cancel this program before April, 2026. ( I knew I was responsible for payment until then). When I called to cancel I was told now I was under contract to Oct, 2026 Liars!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2026 Thank you for sharing your experiences with PestPac. We have passed along your feedback as we continue to make PestPac the best partner to you and your team. -WorkWave SP Steve P. Pest control technician Consumer Services ### "Great work orders for pest control " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 29, 2025 I like the ease, And Flo of being able to just create work orders create zones in areas and update devices with barcodes without having to spend a lot of time resetting the entire account. Pros For one, the number one feature that I loved about past was the simple fact that when I do pest control, I am able to actually reopen the service ticket and make adjustments if I forgot something a previous pest control application. Once you close out the ticket you cannot go back in and make adjustments or add any notes or pictures to it but with this one you definitely can as long as it doesn’t get uploaded and removed from your schedule usually I have about 24 hours to Make any tweaks or adjustments or add anything or take away from the service ticket . Cons Two things closing out a work order without putting any information in and when using certain chemical products you could pick any pest to go with it, even pest labeled for that particular insecticide was not covered , which could cause you to improperly document Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2026 Thank you for sharing your experience with PestPac! We've passed along your feedback as we continue to make PestPac the best partner for you and your business. -WorkWave DC Debra C. Owner Environmental Services ### "Lack of Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 July 25, 2025 A very labor intensive process that 9 weeks in still leaves me unable to use most features at all... Pros There is potential for this software but the promises made have not remotely been met, support lacks. Cons The migration process is expensive, incomplete and requires extreme manual work by the user daily... Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) They have been bought out and we chose PestPac. Alternatives considered [Briostack](https://www.capterra.com/p/160267/Briostack/) [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reasons for choosing PestPac Larger, more established company than others. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2025 We appreciate your feedback and have passed along all comments and issues to our product team. Please contact our Support line at (800) 762-0301 for any immediate assistance. -WorkWave RH Ron H. Ceo Consumer Services ### "Don't buy PestPac!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 3, 2025 It was horrible. They overpromised and underdelivered then insist on continuing to bill me for the entire contract when they failed to provide a key service clearly included in the contract. Pros Seems like there is a ton a functionality, but in order to use it requires highly trained staff for software that isnt intuitive. Cons We were sold a data migration service with our transition from WorkWave Service. They failed to provide this service Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reasons for choosing PestPac I presumed it would have been simliar to Workwave service. Its not.. its a very capable software but requires lengthy training to perform even basic tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 7, 2025 Hello - thank you for this feedback. It is very useful and informative as we continue to improve PestPac and be the best partner to you and your company. We have passed these comments along and encourage you to contact support at (800) 762-0301 for any and all urgent needs. Thank you, WorkWave BR Brennan R. Operator Public Safety ### "3 years and counting, still enjoying it!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 13, 2025 We think it's great. The majority of problems we've had have honestly been our own fault for not knowing the software. Most bad reviews are from ignorance. If you want idiot friendly, then we suggest you go elsewhere. You need to learn this software properly, get trained, and pay attention! Use support if you don't know by calling in and getting your questions answered. We have never had a problem with support either if there was an issue. They have helped us through step by step every time we've called so we don't understand why people say there's no support. Pros Pestpac has everything you need to run your pest business. There's a reason why it's a standard. Easy to generate any report we want or put in materials, or customize anything especially pesticide reporting which is a huge deal for us. Many other software programs do not have proper pest reporting elements. It's very deep, or you can set it up and run it simply. Cons Although this seems to be every software we have tried, the ability to keep clocked in once midnight occurs for overnight shifts without having to time out and time back in again. Every software company has this issue for some reason that we know of. The software use of the camera does not register barcodes well for scanning devices, tried with different phones and still an issue. We just click to register the device manually or use a separate scanner. These are the only reason for us specifically why it's not 5 stars. More of a 4.5 Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reasons for choosing PestPac None of the alternatives could match the functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2025 Hello and thank you for leaving such a positive review of PestPac. We have noted all of your comments and concerns as we work to be the best partner to you and your company. Thank you! - WorkWave BT Bob T. Owner Chemicals ### "Great software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 February 5, 2025 Good. Service has definitely gotten slower but in general I am happy with the software. Pros Trainings available I love the Commercial part of the program. Cons Cost. I have been told multiple times I would receive a discount being a Truly Nolen franchise which in two years has not happened. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2025 Thank you for your feedback! We've noted all of your comments as we work to make PestPac the best partner for you and your business. -WorkWave MH Matt H. IT Support Manager Consumer Services ### "Overall Great Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 5, 2025 Overall we have had a good experience with the software, it has made us more efficient in our operations. Pros The software is relatively easy to train users on, it is an efficient, near all in one solution for the business. Simplifies route management and scheduling, increases efficiency in the office and the field. Cons Some of the base reporting around change log tracking seems incomplete. It doesn’t track changes to some fields. Gap in logging from mobile. Alternatives considered [Briostack](https://www.capterra.com/p/160267/Briostack/) Reasons for choosing PestPac Best option for all around use, no other vendor does everything as well as PestPac does. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2025 Thank you for your feedback! We've noted all of your comments as we work to make PestPac the best partner for you and your business. -WorkWave JB Justin B. Office Manager Consumer Services ### "Review Title" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 February 4, 2025 Overall a good experience with PestPac. Pros Overall a well rounded product that helps with the daily workflow Cons Would be nice to have some more flexibility for customizing to fit what your business is trying to accomplish Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2025 Thank you for your feedback! We've noted all of your comments as we work to make PestPac the best partner for you and your business. -WorkWave [View all Reviews](https://www.capterra.com/p/23130/PestPac/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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