WorkWave

WorkWave PestPac


4 / 5
150 reviews

Who Uses This Software?

Small to mid and large-sized pest management companies.


Average Ratings

150 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • WorkWave
  • www.WorkWave.com
  • Founded 1984
  • United States

About WorkWave PestPac

WorkWave PestPac is THE proven, complete solution for pest control companies of every size. Everything you need to manage and grow your business in one place. Let us help you reduce paperwork, operate more efficiently, generate more leads, close more sales and keep more customers. WorkWave is the leading technology company in the industry with thousands of customers and over 30 years of expertise in developing solutions specifically built for pest control businesses.


WorkWave PestPac Features

  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling

WorkWave PestPac Reviews Recently Reviewed!


PestPac - How we feel after using for 3 years...

Mar 01, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that I can do everything from send out estimates/leads to see my customer calls pop up on my screen, to hitting three buttons to run renewals. I like that I can get almost any data I need. I like that the customer support teams is very helpful, knowledgeable and friendly. PestPac offers a single solution to run a pest control and lawn care business. I like the levels of permission as a manager that I can give to my staff. I LOVE the task feature and the call features. I love that lead management is integrated with the set up and I don't have to enter information twice. I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.

Cons: The main reason we are even considering switching from PestPac is because I cannot bill on a subscription basis from the account. Meaning, if I set up 2 payment plans - because my customer has 2 different services with my company (ie. pest and lawn) that when on autobill it charges my customers twice. This is a nightmare!! We have lost customers because they don't understand why we can't give them one monthly price and bill them 1 time per month. I want PestPac to be able to look at the bill to account and allow me to set up a payment plan based on ALL their services - and then only charge the credit card once per month for ALL services. I've had to create a fake service called monthly billing to try and do just that- however this messes up ALl our numbers. It makes it look like we have way more revenue than we actually do.

PestPac also has soooooo many different options that I never know exactly how to do something. It seems to take 50 steps to get something done.

Reports never seems to give consistent data. I run a report for January numbers and it's different every time I run it.

If you all would fix the bill to - it would be a no brainer and we would happily stay- even with the other set backs - but this is kind of a deal breaker for us.

Overall: Personally I love PestPac. It's frustrating at times, but I feel that I know what the software can and can't do. For example, the Dashboard just doesn't work for us. I want to know how many cancels I have per month - true cancels - but the Dashboard will tell me how many deletes, how many deactivates, etc. I just want to know my losses - so I have to pull separate reports that I put in Excel to create my own accurate dashboard. I feel comfortable using PestPac and know what it's limitations are - and I know how to compensate for them - However, the inability to bill monthly is killing us. If this is not something that PestPac can fix quickly I'm afraid we will be looking at switching software.

Better than what is available from others, but technologically outdated user experience.

Feb 23, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

Cons: >One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives.

>Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time.

>The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years.

> There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years.

> The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience.

Overall: Better than alternatives, but average user experience overall.

Even with minor bugs, I'd still recommend PestPac

Sep 20, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service. Workwave has definitely got better customer service support than other software companies. I worked with PestPac before for about 2 years. After that I dealt with Workwave and had to help start another company up. Since working with them, I'm learning to adapt to the new technology and the customer service is great. I don't understand how people can complain because all I do is call them up or email them and I get a response usually within the day. If they can't solve a problem right away, they figure it out, and then call me back and teach me how to do it.

Cons: Only issue I'm really noticing is that with the old technology (Motorolla handheld devices), most of the routing on the handhelds seem easier because they can route their day on a map. But with the new iOS (iPhone 6) it seems like there isn't a map for them to work off of. Nor does it give them directions to another property. Other then that, I'd still recommend PestPac to small and large pest control companies.

Overall: I started working with PestPac via handheld only as a Pest Tech. Then I worked with it for 2 years as an administrative assistant. I transferred to a company that hired me as a Department Administrator. Dealing with PestPac at a management level and an employee level are 2 very separate things. Dealing with it as a technician I was only utilizing it's minor functions with limited access to what I can and cannot do. As an administrator, I have noticed I am utilizing it some of the reports every day. The reports could definitely use some work, but I understand it's a work in progress.

Recommendations to other buyers: Keep in mind what this software was designed for actual field work use. A lot of the reports could use a little more work to make it easier to find and organize some things, but I still prefer this software to say Salesforce when it comes to overall use. Recurring services: one time, yearly, biannually, monthly, bimonthly, alternate monthly, weekly, etc. Keep in mind that you're able to take payments through PestPac as well. Very useful to have for when you're swamped with calls to the office, you don't want to miss a payment, but the technician can easily take the payment over the handheld device. If this software could customize a report for instance to get multiple data in one report rather than have to run multiple reports for the same thing. For instance, I have to check accounts receivable to find out how much money is owed, but then I have to run another report to find out how much money was collected that day. It'd be nice to be able to combine these two reports.

Great tools and addition to any pest control company

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally.

Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

Cons: Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

Overall: In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT!

Could use some improvement

Oct 25, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Really great software overall, but it is on the pricy side.

Pros: The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports.

Cons: There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

PestPac Review

Mar 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Now that I've learned how to use it, Pest Pac is a great system. At first, I wasn't crazy about it because it was hard to learn. The new design really helps.

Once you figure everything the reports can show you, you can do pretty much anything. There are a few things that we have to rig up in the service orders because we don't want to pay anymore than we need to. I don't know the exact cost of what we pay, but I know its pretty high.

I've heard that the other "cheaper" companies don't have as many features and their customer service isn't as great.

Pest Pac does have amazing customer service. Every time I've called or email in, I get a quick answer to my questions. If the person isn't sure, they check on it, and call/email right back.

Cons: It was a bit hard to learn, and I'm not crazy about the blue color of it all but thats just little stuff. I have no actual complaints.

Overall: Once we discovered the List Management feature, it changed our world over here. Overall, we've had a great experience with Pest Pac. Its always being updated with new features and they take feedback really well.

PestPac - Great software for independent pest control owners/operators!

Jan 25, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Cons: It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

Great Product - Must Have

Sep 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's software allows you to file several city and state mandatory reports seamlessly. Track technician activity to the minute and submit reports to customers instantly via email. It has saved me time and energy and provides customers more control of their account that I could have given them prior to using it.

Cons: I wish the community portal had more answers to the questions that are posted. If they did, this would significantly reduce if not eliminate many calls that come through the customer support line.

Overall: Pestpac has been a great value to my company. I am able to access it from my desktop and mobile phone. With the Marathon Mobile app I no longer need to email each technician their route. They can view, update notes, and even upload photos and documents. Saving time and money.

Recommendations to other buyers: For new comers in the pest control world they may not be able to afford or even need the software if they are a 1 man show. Perhaps they can make a version just for people like that. Like a pestpac starter edition or something.

It works...when it wants to

Mar 08, 2019
3/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It works sometimes. Allows us to keep track of our customers and billing is fairly simple.

Cons: The software is extremely buggy. Pages take forever to load. Sending the customer the email to set up their online profile takes forever to send and half the time it tells you there was an error. You used to be able to view all statements before sending them out to ensure there were no errors on them. Now if the customer is set up for emailed statements you get a warning that the customer is not set up for bulk printing. Found a bug where the division got wiped out on all of our customers so we had to go in and fix the problem and no one could ever figure out how it happened.

Overall: It works for what we are currently doing but there are so many bugs and issues it makes it difficult

Pest Pac Review

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pest Pac is easy to navigate and read. The updates come regular and if any problem occur they get right on it and get the issue fixed. They are achieving daily to make things better for everyone.

Cons: I really don't have any cons as I have been using Pest Pac since 2003 and it grows with your company. They are achieving daily to make things better for everyone.

Overall: I have watched Pest Pac grow over the many years and see that their goal has always been to work for their customers. They have always made it possible to rewrite programs to serve the customer's needs. The customer service has always been willing to help and work on a project as soon as possible. They keep the customer posted on any updates when a problem does arise and get it solved with speed and efficiency. Always achieving the best results for the customer.

Excellent Customer Service

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Amazing customer service, everyone is so great!

-Fantastic on boarding specialists to guide you through PestPacs program when you are first starting out.

-Constantly offering education and training

Cons: -Notifications- when giving out call notifications the system gives a very loud beep and I wish that would get fixed. I try to encourage most of my customers to let me text them their notifications instead so they don't have to listen to the beep.

-PestPac is located on the east coast, I'm on the west coast, so if I need customer support later in the day, I have to wait until the next work day. And they don't have customer support on weekends.

-Visual Route Manager- I want to like the VRM but I feel like it doesn't help me much with optimization. But I'm sure it's just my user error.

Overall: I really enjoy using PestPac. And my customers seem to like what they have to offer as well. Though we are a very small company, using PestPac makes us feel like we are a huge company. Every interaction I've had with staff has always been positive and everyone is very helpful.

So glad we switched!

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and to teach new employees - can lock them out of certain areas until they are ready. Also like the ease at which I can find info and pull data from the software. it's very organized and at your fingertips (using your keyboard of course). Love that so much in integrated with PestPac such as our GPS system. Looking at the phone system now - Voice for pest - VERY excited about that.

Cons: Can't think of anything at the moment. Sometimes I want to know more of how the Company and Printer setups effect things down the road and since we started with PestPac, haven't really had time to go back and take a look. Maybe a tune-up webinar would be helpful

RUN!!

Mar 18, 2019
3/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: I like that it saves a lot of time in having all services turn into a bill. We used to go off an excel sheet and then bill everyone in quickbooks. WIth the amount of customers we have today this would take days to do still.

Cons: They sale modules and lock you in that don't work (eg route op). Pestpac support staff has no clue what they are doing and aren't properly trained on their solutions. They tell you one thing and then you input the data and it screws everything up. The software is very flawed and anytime you submit a ticket you never get a response. I've been fighting with them for 3 months about a refund which now they are declining. If your considering this company, run!!

Learning curve much too steep; not able to print on plain paper

Sep 10, 2014
2/5
Overall

1 / 5
Ease of Use

2.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: I do admit that chat support has always seemed helpful. I think with how complicated the program is to use, it's necessary.

Cons: I purchased the software for a startup company. I own a very large service company in another industry and was very familar with service industry software. I wanted a product that was specific for pest control because of the use reporting of chemicals. I also needed a program that would handle auto payments by credit card and checks. Pestpac does both of these,but it is too awkward to use. Every step, from putting in a new customer to scheduling a service time, took too much effort. The program has a back end that is run by lookup tables. Every aspect of the software has to be programmed through these lookup tables before the software can be used. For example, let's say you want to put a chemical in the lookup table. First, you do the basics, like name, epa number, active ingredient. Then you need to define how you want to report the ready-to-use amount. The problem is that you first have to go to another lookup table and define that a gallon is indeed a gallon. And need to do this for everything. If you put out rodent bait, you need to define a block as a block before you can add this product to your lookup table. After I spent 10 hours watching videos on how to set up some lookup tables, I tried to put a customer in the system. I had a customer that had a one-time service for indoor fleas. I put the info in and went to print an invoice, and it was just random information on a piece of paper. No lines, no format; just random info. I called PestPac to find out how to print a formatted invoice and was told that I need to purchase forms from them to do it. So what you need to do is purchase all the forms you may need from marathon. These would include service tickets, invoices, contracts, and billing statements. Then depending on the form you need to print just load that form in the printer each time you would need to print one. Sounds easy right? Does this make sense to you? I did get a call from Marathon Data Systems about this issue, and there is a workaround. They have a module for printing on plain paper, but it costs extra.

Recommendations to other buyers: After canceling service with them and paying a hefty fee to do that, I found several other products that offer the same features as pest pac and one feature I found brilliant. My new service will text all customers automatically the day before service to remind them of the appointment. If they do not have a cell phone, the customer can receive an automated call reminding them of the service. Additionally, I found several other companies that had robust products that scheduled and automatically billed customers, many of which were less expensive and much easier to use.

PestPac for the win

Mar 12, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: PestPac has some GREAT features. As the head of Accounts Receivable, PestPac's billing features make the program SO easy to use. Credit Card functionality is fast, easy and reliable. It makes creating invoices, sending invoices and emailing statements virtually seamless.

Cons: It would be great to see all stops for all technicians on ONE MAP. If we could somehow see them all on ONE MAP we would then be able to group stops for technicians without any overlap.

Overall: PestPac has some great features and amazing customer service. Being able to get someone on the phone immediately for help is a big plus. We're definitely not going anywhere soon!

Review

Mar 12, 2019
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing so far. Must use a certain amount of nice things to say, but just don't have them.

Cons: This software is not user friendly. The route opt did not work for our company's scheduling and was forced to pay for the entire year. The web portal has had problems. Have had problems with the program function at different times.

Overall: It's a challenge. All of the calls for support and having to spend hours dealing with support attempting to fix is exhausting. They always need numerous examples which is time consuming to gather all of the info needed to fix. Then all of the phone calls while the case is in review. Need a person just to deal with pest pac fixes.

Honest Review

Mar 01, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: What I like most about the software is that there are several different options for using it. We can route our techs with it, created service orders, take payment and more all in one place instead of using multiple different software applications.

Cons: What I like the least about the software is that every time they have an update it completely changes how other processes work.

Overall: PestPac is not terribly hard to use but it does take awhile to get used to. Most of the time when you call in for help you get a very friendly and knowledgeable rep who can walk you through how to do exactly what you need. Not always but most of the time.

I really like pest pac!

Sep 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is super easy to use. It has a lot of features in house, as well as mobile functionality out in the field too.

Cons: Sometimes I have to leave a message for their support team when I have a question, but they always get back with me normally by the end of the day.

Overall: I've used several pest routing software systems, and Pest Pac is by far the best. I love the fact that all users can access the information, and the tutorials are extremely helpful. The fact that I can utilize the tutorials when I need them, on my schedule, is awesome. I recommend pest pac all the time.

Recommendations to other buyers: Obviously not all programs are meant for all businesses, but if you understand your business needs you'll be able to insure Pest Pac meets them.

pest control under trusted control

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: all chemicals are all updated phone numbers for management and supers are accurate and very reliable deliverance of paperwork photos . never disconnects or signs out without authorization.

Cons: signature catch is hard to write properly

Overall: last visits notes to follow up and communication is very reliable it keeps me up to date with work that was previously done and lets me analyze if new chemicals are needed or if the client is seeing a change in pest control in the apartment

Vendor Response

by WorkWave on May 17, 2019

Thank you for the positive review! We are glad you are finding success with PestPac.

Very helpful tool

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It streamlines reports and the ease of running CC's and emailing/notifying clients. I like the ability to save favorites that I use personally.

Cons: Seems to have periodical connection issues causing me to have to log out to update. Used to he able to swipe between open orders for the day, but you have to back out and scroll up/down instead.

Overall: PestPac has really revolutionized the way we have interacted with customers and completes orders/reports. There is definitely room for improvement, but I highly recommend it.

This software is archaic and does NOT work. They support is terrible.

Apr 17, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

Comments: RUN! There are software that you can customize for pest control for less money than this software. They nickel and dime you for each feature. The reports aren't accurate. There is no way to find an accurate report on attrition or growth because they don't know how to program correctly. To run a business of any size on this software is a mistake because you'll never know for certainty what your profitability is and will simply have to guess. I was accustomed for 7 years and they are terrible at addressing concerns that are their fault. Unfortunately, they are The Who's who in pest software, but save yourself some time and headache... look elsewhere and have someone program a crm from another software platform specific to your company. You will spend the same amount of money from lost revenue and customers using this software, but will have something that actually works. All they do is market to upsell features that don't work. Terrible company and terrible software.

Pros: It supposedly has lots of features. However, support guides you to set them up incorrectly because the software is designed for pest control based on 30 year old practices, not modern day business.

Cons: Everything. The reports aren't accurate. The customer support doesn't give proper guidance to fix problems with their software. They don't even understand how the software is programmed, so when there is an issue... they tell you to do something as a workaround that causes more problems. Do yourself a favor and run away! As fast as you can.

Best in the business

Mar 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It covers all aspects of running a pest control business. The features focus on a pest control provider's needs ranging from payroll to conducive conditions to collections to GPS. The end product gives customers a professional touch and a quality that is second to none.

Cons: Call aheads and routing can be complicated and would be better with more automation.

Overall: Pest control service can be particular with various regulations and scheduling needs and particular documentation. PestPac covers it all!

Administrator review

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I work from home, so I like the fact that PestPac is internet driven. Since I'm the administrator, I can correct/address any issues that my employees have in real time.

Cons: It's VERY expensive!

Also, the sales department is not very flexible. For example, we thought we wanted to use the VRM routing module until I looked at it in depth and realized that it is a lot of extra work to implement especially since our location is rural. The sales rep is not very understanding and doesn't want to postpone our implementation. This is our business and we are going to make the decisions for what's best for our company even if that means using a different software.

Overall: PestPac gives me a lot of reporting options and, for the most part, is user friendly after using it and familiarizing myself with all the available options.

WorkWave/PestPac

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The interface is simple and concise to use. The robust programming allows you to really customize the interface to your needs. Support is great, trainings are easy to access, follow and review. They listen and take note of the needs of their customers.

Cons: Graphing, and ease of changing contracts in lead management, adding pictures to lead management agreements

Overall: Customers love the portal so that they have access at any time. My team loves the ease of flow of the process.

Marathon Data System PestPac and RoutePoint Provide Excellent Support

Mar 24, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: PestPac and RoutePoint by Marathon Data Systems have become essential software in our daily operation of both our pest control and HVAC service companies. Our 500 users rely on the software throughout the day to provide service and billing to our customers. Marathon Data Systems has been an excellent partner in the past 10 year helping us to custom tailor the software to our business needs. They have always provided top notch support to ensure we can put forward the best experience to our staff and customers. I would highly recommend Marathon Data Systems and their PestPac or RoutePoint software to any service company to handle their daily operations.

Cons: Customizations of the software do take time and effort on the part of the customer.

Recommendations to other buyers: Make sure you have your data in order and ready to import prior to trying the product, as bad data tends to make testing difficult.

My Honest Opinion On Pest Pac

Mar 01, 2019
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Pest Pac software is extremely comprehensive. It offers everything you could imagine from accounting to customer service. I'm a huge fan of Pest Pac Mobile.

Cons: Being so comprehensive can also be negative in that it takes years to master all of the aspects it offers.

Overall: Onboarding can be overwhelming at times, but the support staff has always been helpful and available whenever needed. You really get the sense that everyone cares about your success.

I see things different. Many problems.

Feb 12, 2015
1/5
Overall

3 / 5
Ease of Use

2 / 5
Customer Support

Comments: This is not a program for a company wanting to go paperless. You can have invoices, statements and inspection reports customized but you are going to PAY $$$ for it. Then they want you to give your customers the inspection report as an invoice not the actual invoice. The only document you are allowed to customize for the mobile app is the inspection report and they told me that they are going to be stopping that too. If you have a customized invoice on the desktop side you cannot print the customized one from the app. If you do print the invoice from the mobile app you will not be able to view the same invoice again. The invoices that you can print from the desktop side are not the same as ones printed from the mobile app. If you have target pests on your service order the tech will not be able to edit or even see what those targets are on the mobile app. If you forget to time into the order on the app you are out of luck because you cannot customize the time in/time out. If you time out of an order you cannot reopen it to make changes or corrections. Their inspection reports, service orders and invoices do not meet our state regulations. I even showed the reports to several people at our state regulatory department and they agreed with me that it wasn't correct. I had them prepare a document to tell pestpac that it was incorrect and they made some changes won't do any more because they are too busy with everything else and are not making customizations anymore. There are a lot of complaints just like mine on pestpac's message boards for customers. So don't be fooled by all the other good comments, this program is not as great as it sounds.

Vendor Response

by WorkWave on March 24, 2015

Thanks for providing your honest feedback. We've reached out to you a few times unsuccessfully. Please give us a call back when you have some availability.

PestPac was designed with the concept that someone in the office should be reviewing and posting invoices to ensure accuracy. The invoice/inspection report can then be automatically e-mailed the same day.

The Report Writer Module (included for hosted customers) can be used to create custom forms. Users that prefer not to do this are welcome to request billable programmer time to create custom forms.
We are more than happy to review and update any discrepancies with state-required forms. We do not charge programming time for this.
Printing enhancements for the mobile app are on the road map for this year. Custom printing is a larger development project to take on, but it is on our radar. The latest app release has provided the ability to view target pests. Please make sure you have updated your Marathon Mobile app.

Thanks, David!

PestPac Good and Bad

Aug 25, 2015
3/5
Overall

2 / 5
Ease of Use

3.5 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: The customer service is great when you speak or communicate with any employee. I've never had an issue with anyone being rude or waste my time. They listen to the issue and try to solve it. The product itself gives you a lot of tools at your disposal, sometimes too many :)

Cons: What bothers me the most about the vendor could be extensive: 1. The time it takes to get in contact with someone that can actually solve your problem. 2. The staffing that you have for PestPac Mobile is horrible, I've come to the conclusion that you basically have one person (the programmer) that can actually solve the "real technical" issues, and when you're out in the field trying to work...and you have an issue...You don't have time to wait. It has cost our company a lot of money and a lot of wasted time. To the point where we have considered canceling our service with you. 3. Also, it appears that at one point in time you had free videos on how to use pestpac for general use. Now there are webinars and seminars that you need to pay for to learn...Really? Everything is attached with a dollar it seems. Or maybe I have not been directed to the appropriate site. 4. One of the biggest bothers it this... We are a small business and it seems as though when we write reviews or participate in the forums online, nothing is considered. You should really hone in on putting a value on your small customers, or you will lose them. That's currently where we stand.

Recommendations to other buyers: Make sure that you have a lot of time to learn and understand the program. Create accounts that you can "play" with but in the same tune, have someone at your company that knows the program well to fix any mistakes.

Business Office Review

Mar 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I am impressed with the customer service aspect of this software. If I encounter a problem I can not solve, customer service is very efficient addressing my issue in a timely manner.

I find this software fairly easy to use.

Cons: When processing a credit card, often the link to Element will glitch, this is frustrating because it will process the transaction, but does not reflect in PestPac.

Work in Progress

Mar 08, 2019
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That it will allow us to go electronic and eliminate paper documentation all together.

Cons: Without the proper onboarding process or initial training, it can be very overwhelming to initially learn how to use the software.

Overall: We are implementing more structure everyday to our small company. PestPac has and will continue to allow us to further expand what services we can offer to our clients while becoming more efficient in the process.

It has been very difficult to use, where as, I am a Quickbooks user and it is so different. I only use, (know how to use, a small fraction of what the software capability is)

May 09, 2017
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: What really would be nice is to have a one on one in person at my desktop training or a class in town. I have a hard time to take extra hours out of my day to study video training, where I feel I still may not quite get it. I would though make a point to take time out of my day to go to an actual class, where I feel it would be beneficial.

Pros: Reports- Keeps track of the chemical use. I like that my applicator can input information, while working in the field. I like the automated emails and how it separates the bill- to from the location of service. I like the way the invoices and statements look.

Cons: Time consuming to learn how this software works. Over the phone training is not for me. Although the one on one is very nice, but I feel Webinars would be a better way to educate.

constant issues

Aug 21, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The idea is good and having agreements, gps and other aspects are pretty good ideas, when it works, if the product work and didnt have to wait for calls back durring work ours and pricing would be better.

Cons: Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working. this is one of a few issues.. then they reconcile you account for the benefit of them making more money not to make sure the clients are taken care of but to make sure that we are paying them. example was they reconciled my account and took off a user that they said we havent been paying for and was part of the initial agreement so they removed this and now we cant all log in at the same time. Or we are paying for lead management, its not working for weeks yet we still have to pay, so much more.... I had windows version since 1999 and switched over to cloud based and 1st they always answered the phone and fixed issues right away, now its not the same...

Excellent team, great customer support and software.

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have grown with Pestpac over the years and evolved as the industry has changed, cutting edge technology. Greatly appreciate the customer service and the online review program.

Cons: It is complicated just getting started but give it time and set it up correctly. It is a little bit pricey but I understand the development it takes to maintain a program.

Easy to use

Mar 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I like the products syncs instantly and updates our technicians in real time when adding appointments.

Cons: I don't like having to generate orders each month.

Overall: PestPac has been great in helping ease growing pains for my company. The website that integrates directly into pestpac has been a game changer for us. Allowing online payments and scheduling online allows my office staff to be more efficient.

functionality

Mar 15, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the ability keep multiple points of data in one place (documentation upload, etc)

report writer to craft custom reports

Cons: navigation is a little challenging when this program is new

Overall: I like this system, the customer support is good and they have been able to accommodate most of our unique requests. I like the ability to customize our screens (adding fields to support our functionality)

Used to be great, but has declined over the years

Dec 15, 2016
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements. It was exciting to have a software that had the ability to invoice customers, compile great reports, schedule customers, track leads, process credit cards, process ACH, track commission, connect third party collections partners, track employees, provide up to date state forms, and had communication elements. All this sounds great and like a 1 stop shop. The only and main issue is most of the features don't function at all or as they should. Scheduling took years, the scheduling aids simply did not work at all. I went to a Pest Pac conference and found many other customers that had the same complaint. Pest Pac lead tracking is a joke. I called to complain and the sales person agreed. He tried to sale me another add on services. The only thing worst than the lead functions are the reports. Pest Pac is very antiquated and hard to master. If you do not put information in exactly right you can make an error that cannot be corrected. The report will probably never work for any customer. You would have to be a full time data entry expert to enter information in a way that did not jack up the reports. Finally, billing is holy hell. The service is too pricey and the add ons are a trap. You have to buy add on to use some of the basic features that apart form the package. Tech support also sucks. I ended service in August and received an email in September that said they were still working on an issue I reported in July. Don't bother with Pest Pac. Every other software provider provides the same features in a simpler way. Avoid Pest Pac at all cause.

Pros: Mature company that was a been in the service industry for a while.

Cons: Slow unresponsive tech support, too expensive, feature do not work or work well. To use basic feature you have to pay for add on services, the billing department sucks. The company does not respect the fact that they support other business and the software is vital to the operation of a business. The system goes down for hours at a time and when they do system updates

Recommendations to other buyers: Try Pest routes or Service Pro

One of the better programs I have used

Mar 15, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The scheduling features are amazing! Batches are much simpler with pest pac compared to other programs! The option for reporting is great!

Cons: Not enough explanation/tutorials with how to run reports (sales, etc) Have to call support constantly to determine what/how to run a report if I have never ran said report before. Some support staff is amazing while others seem to have no experience or knowledge of any reports.

Overall: Overall please but would love more tutorials on reporting and information about dashboard.

Want to grow your business... Here is the answer

Sep 19, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Their RouteOp feature is the answer to immediate increased bottom line growth for your business.

Cons: No CRM or marketing automation; leads and sales process needs additional development

Overall: This product, if used correctly will not only help you manage your customer base but will also provide vertical depth to your business.

Recommendations to other buyers: Start Small.... Understand your current business model and how PestPac can bring value to it.

Great program

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy to use and love I can access it anywhere at anytime. Customer support is amazing and always resolve any issues or questions quickly.

Cons: Nothing. All of it is straight forward and user friendly.

Overall: Great layout and easy to navigate. Love the access I have to it no matter where I am. Easy to get reports that I need. Support is always a quick phone call away.

A bit intimidating at first, but...

Aug 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Lots of features. Easy to use. Very detailed. Great list of reports and functions.

Cons: Can be a bit intimidating when you first start to learn the software.

Overall: It took a solid 6 weeks or so to really get the hang of it, but now I would be lost without it. It is very thorough with providing all of the information that a pest control company might need to run a successful business.

PastPac has allowed ur company to save money in the routeing of out techs and sales staff.

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the best fit feature, which allows our CSR's to know very quickly which tech can respond to a service call the quickest.

Cons: We haven't had the time to use all the data the is available to us . I would like a few tips to help us expand out knowledge of the software.

Overall: It has helped us to better manage our service staff to better serve our customers

Experience With Pest Pac

Mar 01, 2019
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: The customer service people are very nice and very willing to help when they are able.

Cons: The limitations and some functions of the software.

Overall: My experience as a user is that I am having to come up with work arounds for the Pest Pac system short comings. The advantages that I see is that the software is evolving into a more customer friendly system.

Great Overall

Mar 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ease of use. That I can easily figure out what I need to do, if it's something new.

Cons: There's really no cons, other than sometimes there's a short glitch here or there. But they are usually fixed in no time.

Overall: The scheduling is much easier now. As well as pulling research when needed. Makes my day a lot easier.

Expansive program but difficult to navigate

Dec 06, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Decent program, widely used nut could be more streamlined and user-friendly

Pros: Has many features and functions, lots of settings to choose from and ability to go mobile is very useful

Cons: Difficult to navigate through and set up. Customer service doesn't always respond in a timely manner and can sometimes be vague in their response

Crucial record keeping

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pestpac makes it easy to capture observations in the field, and for all employees to share and view information.

Cons: It took awhile to get the software set up, because I had to enter data for over 200 properties and about 60 pesticides, but the tech support team made it doable!

Overall: I work for a Parks Department and we didn't have a good system for capturing our field observations from inspections. This software is very intuitive and flexible, and now we can record, access and share data easily.

PestPac Admin User

Mar 04, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: Scheduling and service request are simple. Payment posting.

Cons: Help pages don't go into enough details or provide samples. Confusing terminology. Numerous Reports, but do not always have what is needed. Excludes some common sense simple features.

Overall: Satisfied with the ease of scheduling and tracking activity.

Pest X OC Review

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Streamlines the entire process and paperwork flow. Allows very customizable controls over most aspects of the business.

Cons: Some features that seem like they would be base items are actually additional costs.

Overall: This is a solid company with a quality product and great support with an excellent track record.

Great software not user friendly

Aug 17, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: Features like running credit cards on field and auto entering tax codes when adding customers are what we absolutely have to have.

Cons: This software is not user friendly and takes a long time to learn the ins and outs. I have seen there will be a lot of changes next month so I'm hoping this will help.

Best thing I have done for my company

Mar 04, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of PestPac is that it works and it has made my job easer and more efficient. Going paperless, having all tech's using the handheld (cell phone), and being able to run everybody's routes once a month and then only a few adjustments during the month have saved me hundreds of hours a month. Plus, integrated credit card processing allows me to automatically post charges to customers' credit cards after approving the completed services for the day. Easy and fast.

Cons: I don't really have anything that I dislike. Some things could be a little better, but every time I say that it shows up in a future release. They are developing so fast and putting out quality.

Recommendations to other buyers: If you run outside service people, you need to take a close look at PestPac and make sure you pay close attention to RouteOps and the mobile app. It will save you hours every day, plus save money on things like gas and wear of your trucks.

Support Calls

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I have issues with the software they have a great team to help resolve the issues.

Cons: On the expensive side. Modules that I feel should be included are not and are pricy.

Overall: My experience overall with PestPac is great. There are always going to be issues but the support team is always there to help.