--- title: "PestPac Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PestPac the right Pest Control solution for you? Explore 256 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/23130/PestPac/reviews/" page_type: "reviews" language: "en" --- PestPac 3.9 (256) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of PestPac Ease of use 3.6 Customer Service 3.9 ## Pros and Cons in Reviews SP Steve P Pest control technicianConsumer Services, 10,001+ employeesUsed the software for: 1-2 years. “I like the ease, And Flo of being able to just create work orders create zones in areas and update devices with barcodes without having to spend a lot of time resetting the entire account.“ September 29, 2025 SP Steve P Pest control technicianConsumer Services, 10,001+ employeesUsed the software for: 1-2 years. “Two things closing out a work order without putting any information in and when using certain chemical products you could pick any pest to go with it, even pest labeled for that particular insecticide was not covered , which could cause you to improperly document“ September 29, 2025 EW Elizabeth W Office AdministrativeConsumer Services, 11 - 50 employeesUsed the software for: More than 2 years. “Their color coding system is perfect for that and that in return helps by saving gas in our fleet.“ July 13, 2026 Steven H General ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Their own Transfer Request form is apparently not enough.“ May 6, 2026 CL Chloe L CSRConsumer Goods, 201 - 500 employeesUsed the software for: Less than 6 months. “Our customers seem to love how organized it is as well; they don't have to worry about their information going amiss.“ May 18, 2026 Steven H General ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “They prioritize upselling of services other than client satisfaction.“ May 6, 2026 Steven H General ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Mobile app and routing module worked.“ May 6, 2026 RH Ron H CeoConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “They overpromised and underdelivered then insist on continuing to bill me for the entire contract when they failed to provide a key service clearly included in the contract.“ July 3, 2025 ## Showing most helpful reviews Showing 1-25 of 256 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Richard L. Used the software for: 2+ years ### "PestPac - Great software for independent pest control owners/operators!" January 26, 2018 5.0 Pros I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software! Cons It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME! Review Source CA Chris A. Owner Consumer Services Used the software for: 6-12 months ### "Great Company to work with!" February 2, 2025 4.0 We are still new and learning, but feel that it will be a great benefit to our company. Pros The possibilities are limitless. They have all of the resources to setup and run your business the way you want. They are always willing to explain and teach you. Cons The conversion process was hard for my company. Alternatives considered [Briostack](https://www.capterra.com/p/160267/Briostack/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing PestPac I felt it was the best choice in providing us with all that we need. Switched from [Fieldster](https://www.capterra.com/p/180921/Key-7-Software/) Poor customer service. Limited reporting. Review Source Response from WorkWave February 3, 2025 Thank you for your feedback! We are so happy you are finding success with our product! -WorkWave PM Pat M. office manager Public Policy Used the software for: 2+ years ### "disappointed " December 10, 2025 2.0 Besides the sales team ..... I do not have any issues with Pest Pac. The program works well for our company. Pros Easy to navigate. Support team is very good. They update you when working on an issue. They are courteous. Cons Sales team lies to make a sale... I recently purchased a program. Told me if not satisfied I was able to cancel this program before April, 2026. ( I knew I was responsible for payment until then). When I called to cancel I was told now I was under contract to Oct, 2026 Liars!!! Review Source Response from WorkWave February 23, 2026 Thank you for sharing your experiences with PestPac. We have passed along your feedback as we continue to make PestPac the best partner to you and your team. -WorkWave LW Laura W. Office Manager Consumer Services Used the software for: 2+ years ### "Great Software for Pest Control Company!" November 14, 2019 4.0 Pros This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs. Cons I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month. Switched from [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/) I used Service Assistant when I worked for a lawn service and pest control company. I now work for a pest control company. I see that Service Assistant is better structured for lawn service, but didn't provide all the functions a pest control company needs. Although I did like the mapping & scheduling better in Service Assistant. PestPac does everything a pest control company needs, and would be great for a lawn service company also! It is a better software all together. Review Source Response from WorkWave January 10, 2020 Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback. SP Steve P. Pest control technician Consumer Services Used the software for: 1-2 years ### "Great work orders for pest control " September 29, 2025 4.0 I like the ease, And Flo of being able to just create work orders create zones in areas and update devices with barcodes without having to spend a lot of time resetting the entire account. Pros For one, the number one feature that I loved about past was the simple fact that when I do pest control, I am able to actually reopen the service ticket and make adjustments if I forgot something a previous pest control application. Once you close out the ticket you cannot go back in and make adjustments or add any notes or pictures to it but with this one you definitely can as long as it doesn’t get uploaded and removed from your schedule usually I have about 24 hours to Make any tweaks or adjustments or add anything or take away from the service ticket . Cons Two things closing out a work order without putting any information in and when using certain chemical products you could pick any pest to go with it, even pest labeled for that particular insecticide was not covered , which could cause you to improperly document Review Source Response from WorkWave February 23, 2026 Thank you for sharing your experience with PestPac! We've passed along your feedback as we continue to make PestPac the best partner for you and your business. -WorkWave TV Traci V. Office Manager Farming Used the software for: I used a free trial ### "WORST EXPERIENCE EVER" August 7, 2024 1.0 This has been the worst experience I have ever had in my professional career. Pros From the start, the salesperson, \[sensitive content hidden\] , told me, "I could cut my input time down and post my payments, and we could send out bills on the first of the month with no problem." So I said, "Sure, let me sign up." After signing the agreement that \[sensitive content hidden\] said was to set me up with a startup person, I would not be held to it. (Sure) I signed it but told him I couldn't start till the end of May first of June. He said, "We needed to get the 45-minute meetings started so I would not have to pay the $399.99 for not starting." I was like, huh, I thought I was not held to anything because I was still not sure if I wanted the program yet. \[sensitive content hidden\] assured me not to worry and I would beable to do the only 3 things I wanted to do with the program. So, I started the 45-minute meetings over the phone. From the first meeting, I asked over and over how I do the 3 things I need to do to see if this is something I want to continue with; she would say, "Oh, we are getting to that in a couple of weeks."I was like, but I need to know if I want to use this. Well, it took five meetings over the phone for 45 minutes to figure out NO; it is not what \[sensitive content hidden\] promised me, so now I am told I have to pay $1200 to get out of this contract. I will have to get an attorney to get out of this because I will not pay them for something we are not using. I assume they are doing this to lots of other companies. Cons PROS AND CONS THE SAME From the start, the salesperson, \[sensitive content hidden\] , told me, "I could cut my input time down and post my payments, and we could send out bills on the first of the month with no problem." So I said, "Sure, let me sign up." After signing the agreement that \[sensitive content hidden\] said was to set me up with a startup person, I would not be held to it. (Sure) I signed it but told him I couldn't start till the end of May first of June. He said, "We needed to get the 45-minute meetings started so I would not have to pay the $399.99 for not starting." I was like, huh, I thought I was not held to anything because I was still not sure if I wanted the program yet. \[sensitive content hidden\] assured me not to worry and I would beable to do the only 3 things I wanted to do with the program. So, I started the 45-minute meetings over the phone. From the first meeting, I asked over and over how I do the 3 things I need to do to see if this is something I want to continue with; she would say, "Oh, we are getting to that in a couple of weeks."I was like, but I need to know if I want to use this. Well, it took five meetings over the phone for 45 minutes to figure out NO; it is not what \[sensitive content hidden\] promised me, so now I am told I have to pay $1200 to get out of this contract. I will have to get an attorney to get out of this because I will not pay them for something we are not using. I assume they are doing this to lots of other companies. Review Source Response from WorkWave August 26, 2024 Hi Traci, we appreciate all feedback on our products and actively looking into your experience with PestPac. Thank you, WorkWave MT Michael T. VP Finance Environmental Services Used the software for: 2+ years ### "Great ERP for Pest Control" February 4, 2025 5.0 Great to work with all the good folks at pestpac. \[sensitive content hidden\] etc Pros It does everything for us. Creating a service order, scheduling, billing, payment processing, recording tech notes and unit history, accounts receivable etc Cons Customer facing side is lacking for multi unit module Review Source Response from WorkWave February 11, 2025 Thank you for your feedback! We appreciate all comments as we work to make PestPac the best partner for you and your business. -WorkWave YV Yvonne V. Collections Chemicals Used the software for: 2+ years ### "Very happy" February 2, 2025 5.0 Extremely impressed. Have always received a prompt response. Easy to understand how too… Pros Extremely informative. Touch base on a little bit of the entire system. Where very patient and answered all of our questions! Cons At time audience was a little too talkative. Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback! We are so happy you found User Conference valuable. -WorkWave BT Bob T. Owner Chemicals Used the software for: 2+ years ### "Great software " February 5, 2025 5.0 Good. Service has definitely gotten slower but in general I am happy with the software. Pros Trainings available I love the Commercial part of the program. Cons Cost. I have been told multiple times I would receive a discount being a Truly Nolen franchise which in two years has not happened. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback! We've noted all of your comments as we work to make PestPac the best partner for you and your business. -WorkWave BH Breanna H. Hr manager Chemicals Used the software for: 2+ years ### "Feedback - Survey " February 3, 2025 5.0 Overall good. The only main challenge is when you have questions and call the help center you get people that seem the know nothing about pestpac and always need to open a ticket to get your answer resolved. Pros All the different features Communication center has been very helpful, looking forward to all that AI features coming from. Cons Call center/help. Very disappointed in the call center now when needing to get answers. Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback. We have taken note of your comments and are always working to make PestPac better so we can be the best partner for your and your business. -WorkWave AB ALENGTA B. Customer Service Manager Environmental Services Used the software for: 2+ years ### "Smithereen Customer Service Review " February 3, 2025 5.0 Pestpac has been great since 2010 consistently evolving to keep up with the times Pros That u can always call will concerns and they try to make things better for their users Cons That we all use Pestpac differently as companies come on to use it Review Source Response from WorkWave February 11, 2025 Thank you for your feedback on PestPac! We are so happy you are finding success with our products. -WorkWave JC Jordan C. Operations Manager Environmental Services Used the software for: 2+ years ### "MPC Review" February 2, 2025 5.0 Overall we are happy with the functionality of the software. Pros I love how easy it is to scheudle services when using the color coded quick scheduler! Customer service is also great! Cons How expensive all the add on features are. We would be using a lot more features if they were not so expensive. Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback! We have noted your comments and are happy you are finding success with PestPac. -WorkWave CV Claudia V. Office Manager Environmental Services Used the software for: 1-2 years ### "Boot Camp review " February 2, 2025 5.0 Good Speakers were professional and to the point It was hard to hear Pros The attentive speakers. Every question was answered Cons We didn’t go over reporting which was my main concern. We ran out of time Review Source Response from WorkWave February 3, 2025 Thank you for attending PestPac Bootcamp and for your feedback! We hope it was beneficial for your business and we have taken note of your comments as we plan for future events. -WorkWave SV Sydney V. Customer Service Representative Environmental Services Used the software for: 2+ years ### "Millers pest review" February 2, 2025 5.0 Overall I would say my experience with PestPac has been very positive! Use it easily everyday. Pros How versatile the mobile app and desktop is. Cons Not being able to pull AR reports automatically. Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback! We are so happy you are finding success with our products. -WorkWave MV Mary V. President Consumer Services Used the software for: 2+ years ### "After 15 years, I'm Still Happy with Choosing PestPac" November 25, 2019 5.0 The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved. Pros The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability. Cons There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new changes/enhancements to the software are not tested as thoroughly as they should be (perhaps to meet deadlines). My one big gripe is that I do not like it when our hands our tied with Vendor Partners and we are unable to pick our own partner, such as the credit card processing or phone integration. There is no doubt that there have been snafus over the past 15-years, and some of them rather big snafus. But I still do not think that there is another pest software that is as layered and expansive as PestPac. Review Source Response from WorkWave December 23, 2019 Hi Mary - Thank you so much for your review, we are glad to hear you are still finding success with our software after 15 years! SS Salvadore S. Owner Environmental Services Used the software for: 2+ years ### "I wish I used jobber from day 1" September 16, 2024 1.0 Lies Lies and more Lies.Terrible software,terrible customer service. I cant believe how great Jobber is with great customer service. Pros I didnt like one thing.How could you.I like everything about JOBBER. Cons Being lied to.They told me they have the latest and greatest website software.It was terrible and one page.I found that out day two tried getting a hold of anyone and it took days.By then the three day rescission for me to cancel was up.Very sneaky. Reason for choosing PestPac I was a fool Review Source Response from WorkWave September 23, 2024 Hello, we value customer service and satisfaction at WorkWave and advise you to contact our support line at (800) 762-0301 for any issues you continue to experience. Thank you, WorkWave VR Verified Reviewer Owner Consumer Services Used the software for: 1-2 years ### "I would rate it -0 if I could. Do your research " December 2, 2022 1.0 This was a horrible, insanely expensive mistake from start to finish. They told me my cards would transfer over to sell me (they didn’t almost putting my out of business), they made tons of promises that were not kept, they were WAY more expensive that sold as you keep having to pay for other functionalities to make anything work. Functionalities didn’t work leading to loss of customers. Routing was so bad we had to pay a full time employee to run it. Then they hold your data and cards hostage and try to make it impossible to leave, sending me a bill for over $40k to leave and won’t give me my credit cards for up to 8 weeks. Pros Nothing. Did not provide services promised, expensive, horrible customer service Cons This was a horrible, insanely expensive mistake from start to finish. Review Source Response from WorkWave December 8, 2022 Hello, Thank you for sharing. We take your feedback seriously and have passed it along to our team. You will be hearing from your team shortly if you haven't already. Thank you - WorkWave MK Marsha K. Owner Consumer Services Used the software for: 2+ years ### "Great tools and addition to any pest control company" March 4, 2019 5.0 In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT! Pros Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally. Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business. Cons Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me. Review Source CC Chris C. Owner/operator Retail Used the software for: Less than 6 months ### "PestPac is a total ripoff" October 14, 2022 1.0 More than anything I feel totally taken advantage of. I was sold something impractical for me and my business. They take no responsibility and made me feel stupid, for lack of a better word. Now they tell me I’m stuck paying for this for a year even though I can’t use it. They took advantage of my ignorance and instead of helping me grow my business, they insured my failure. I am disgusted. Pros Nothing. Extremely cumbersome and extremely complicated. A killer for small companies like mine. I feel totally misled from the beginning. Cons Training and technical support is beyond terrible. My issues have never been settled. I gave up on ever getting help. I felt ignored and taken advantage of. Reason for choosing PestPac I believed what they told me and trusted them. That was my mistake. Review Source Response from WorkWave October 31, 2022 Hi Chris - thank you for your honest feedback and we apologize for any difficulty you are having. Your comments have been passed along to your team and your account is being looked into. Thank you, WorkWave RS Richard S. Consumer Services Used the software for: ### "Learning curve much too steep; not able to print on plain paper" September 10, 2014 2.0 Pros I do admit that chat support has always seemed helpful. I think with how complicated the program is to use, it's necessary. Cons I purchased the software for a startup company. I own a very large service company in another industry and was very familar with service industry software. I wanted a product that was specific for pest control because of the use reporting of chemicals. I also needed a program that would handle auto payments by credit card and checks. Pestpac does both of these,but it is too awkward to use. Every step, from putting in a new customer to scheduling a service time, took too much effort. The program has a back end that is run by lookup tables. Every aspect of the software has to be programmed through these lookup tables before the software can be used. For example, let's say you want to put a chemical in the lookup table. First, you do the basics, like name, epa number, active ingredient. Then you need to define how you want to report the ready-to-use amount. The problem is that you first have to go to another lookup table and define that a gallon is indeed a gallon. And need to do this for everything. If you put out rodent bait, you need to define a block as a block before you can add this product to your lookup table. After I spent 10 hours watching videos on how to set up some lookup tables, I tried to put a customer in the system. I had a customer that had a one-time service for indoor fleas. I put the info in and went to print an invoice, and it was just random information on a piece of paper. No lines, no format; just random info. I called PestPac to find out how to print a formatted invoice and was told that I need to purchase forms from them to do it. So what you need to do is purchase all the forms you may need from marathon. These would include service tickets, invoices, contracts, and billing statements. Then depending on the form you need to print just load that form in the printer each time you would need to print one. Sounds easy right? Does this make sense to you? I did get a call from Marathon Data Systems about this issue, and there is a workaround. They have a module for printing on plain paper, but it costs extra. Review Source AB Amy B. Owner Consumer Services Used the software for: 2+ years ### "Not worth your time and effort" August 26, 2021 1.0 Not good and when talking to customer service they were not helpful. Pros Not much I like about this program, everything is extra. Cons To even learn about their program you have to pay money, to add any feature you have to pay money. The program scheduling doesn't always work right, throws things off to a totally different day. Switched from [SmartBiz](https://www.capterra.com/p/200442/SmartBiz-Restaurant-Software/) Trying to find a better program Review Source Response from WorkWave August 27, 2021 Hi Amy - We place a top priority on being able to meet our customers' needs and we are sorry that you feel our solution did not satisfy your expectations. We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. NV Nathan V. Supervisor Environmental Services Used the software for: 2+ years ### "Customer support" February 5, 2021 3.0 The basic idea is great, but am currently looking at other software that doesn't nickel and dime and that offers people to help, not just say they are going to find someone to help. Pros The software itself is decent and has lots of features that are useful. Cons The lack of ability to use it the way we want to and the "customer support" is ridiculous. They rely on the community site to give you answers instead of actually doing anything themselves. I have issues that should be simple things like putting more than 5 characters on the name field next to a phone number and many other little things that they basically say to put in the digital suggestion box. Thanks for the lack of help. Review Source Response from WorkWave March 19, 2021 Hi Nathan, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our customer service did not satisfy your expectations. We will be reviewing this issue with our team. However, we are so happy that you are finding success with PestPac. We look forward to continuing our relationship with Tony's Pest Control. JJ June J. Bookkeeper Consumer Services Used the software for: 2+ years ### "To PestPac or Not" November 19, 2019 5.0 Pros Love the accountability for money in this program. We briefly switched to another software and it was 6 months of sheer terror trying to get sound, solid numbers out of the other software. With PestPac you know that your numbers are solid. Schedulers also love that the appointments do not auto move after auto calls have gone out. Cons This software is a little more rigid (not live) than some softwares on the market, but to have sound accounting numbers being live is not all that it is cracked up to be. It is a little pricey, but again the functionality is consistent in the program. Reason for choosing PestPac We wanted to go back to PestPac because of the reliability of the product. Day in, Day out it will do the same thing. Review Source Response from WorkWave January 9, 2020 Hi June - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software. NK Nancy K. Business Development Manager Environmental Services Used the software for: 2+ years ### "Work smarter not harder.." November 14, 2019 4.0 The problems we are solving is the same as above. Scheduling appointments in a timely matter. It has solved the problem of doing it manually. My over all experience is positive with the exception of a few things I believe should be worked on. Pros the convenience of scheduling appointments and allowing our daily tasks to be at our finger tips and not done manually. Cons There are a few things I think they can do better on the scheduler. Being able to snap up or down time blocks like other appointments would be more convenient. Also printing out a customer renewal form is a lot more work than it should be, and we do this often. I think these things should be updated. Review Source Response from WorkWave December 7, 2019 Hi Nancy - Thanks for the positive review and the helpful feedback! We are so glad you are finding success with our software, and will be sharing your feedback with our team. HG Haley G. Office Manager Consumer Services Used the software for: 2+ years ### "Could use some improvement" October 25, 2017 3.0 Really great software overall, but it is on the pricy side. Pros The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports. Cons There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.