# Page 2 | PestPac Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PestPac the right Pest Control solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/23130/PestPac/reviews --- PestPac 3.9 (255) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PestPac ## Showing most helpful reviews Showing 26-50 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven H. General Manager Real Estate Used the software for: 2+ years ### "Be very careful when you transfer or sell your business — they will try to bill you anyway" May 6, 2026 1.0 Long-term operational software was workable; the deal-breaker was their handling of an acquisition transfer. They also practiced a "Up-Sales" first approach. They prioritize upselling of services other than client satisfaction. Pros Comprehensive feature set built specifically for pest control. Mobile app and routing module worked. Customer base is large enough that there's a community to lean on. Cons When our predecessor business was acquired, we executed WorkWave's own tri-party Transfer Request form on 3/20/2025 — signed by both companies and consented to in writing by WorkWave. The form expressly transferred all rights and obligations to the acquiring entity, absorbed the acquired business into the buyer's legal entity, and merged all licenses, billing, and data into the buyer's existing WorkWave account. Months later, WorkWave continued sending invoices to the dissolved seller entity at its old address for periods AFTER the transfer date, then referred the seller to commercial collections — while the buyer's account, which now contains the merged services, has been paid in full and is current. WorkWave's collections position recharacterizes a transfer they consented to as a customer-initiated cancellation. Multiple submissions of the executed Transfer Request to WorkWave have not stopped collection activity. Reasons for switching / advice for buyers: If you anticipate an acquisition, merger, sale, or any kind of business transfer during your contract, get explicit written confirmation from WorkWave's legal team — not sales — that the transfer has been processed in their billing system. Their own Transfer Request form is apparently not enough. Review Source CL Chloe L. CSR Consumer Goods Used the software for: Less than 6 months ### "It doesn't get any easier than this." May 18, 2026 5.0 Overall, I would say it has been a uniquely positive experience. I haven't had any major issues, the platform runs with no bumps, it is easy to tech to new employees, and it makes things at the office as easy as breathing. Our customers seem to love how organized it is as well; they don't have to worry about their information going amiss. It processes payments smoothly, stores card and bank info securely, and it is such incredible quality for its price. You will wish you had started with PestPac sooner. If you are to have any issues, rest assured that PestPac customer service is like no other, it is speedy and incredibly easy to get ahold of them. The Reporting system is wonderful, efficient, and classical as well, and I could go on about all of the incredible features PestPac contains but you just have to try it yourself. Pros Its user interface was mature and user friendly but had a level of professionalism to it that really goes to show that the people behind PestPac are dedicated individuals. Cons I would say I least liked that I didn't work somewhere that used it sooner. We use it in conjunction with other software, and it runs smoothly across platforms. It truly is a jack of all trades in my experience. Review Source SP Steve P. Pest control technician Consumer Services Used the software for: 1-2 years ### "Great work orders for pest control " September 29, 2025 4.0 I like the ease, And Flo of being able to just create work orders create zones in areas and update devices with barcodes without having to spend a lot of time resetting the entire account. Pros For one, the number one feature that I loved about past was the simple fact that when I do pest control, I am able to actually reopen the service ticket and make adjustments if I forgot something a previous pest control application. Once you close out the ticket you cannot go back in and make adjustments or add any notes or pictures to it but with this one you definitely can as long as it doesn’t get uploaded and removed from your schedule usually I have about 24 hours to Make any tweaks or adjustments or add anything or take away from the service ticket . Cons Two things closing out a work order without putting any information in and when using certain chemical products you could pick any pest to go with it, even pest labeled for that particular insecticide was not covered , which could cause you to improperly document Review Source Response from WorkWave February 23, 2026 Thank you for sharing your experience with PestPac! We've passed along your feedback as we continue to make PestPac the best partner for you and your business. -WorkWave BR Brennan R. Operator Public Safety Used the software for: 2+ years ### "3 years and counting, still enjoying it!" May 13, 2025 4.0 We think it's great. The majority of problems we've had have honestly been our own fault for not knowing the software. Most bad reviews are from ignorance. If you want idiot friendly, then we suggest you go elsewhere. You need to learn this software properly, get trained, and pay attention! Use support if you don't know by calling in and getting your questions answered. We have never had a problem with support either if there was an issue. They have helped us through step by step every time we've called so we don't understand why people say there's no support. Pros Pestpac has everything you need to run your pest business. There's a reason why it's a standard. Easy to generate any report we want or put in materials, or customize anything especially pesticide reporting which is a huge deal for us. Many other software programs do not have proper pest reporting elements. It's very deep, or you can set it up and run it simply. Cons Although this seems to be every software we have tried, the ability to keep clocked in once midnight occurs for overnight shifts without having to time out and time back in again. Every software company has this issue for some reason that we know of. The software use of the camera does not register barcodes well for scanning devices, tried with different phones and still an issue. We just click to register the device manually or use a separate scanner. These are the only reason for us specifically why it's not 5 stars. More of a 4.5 Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing PestPac None of the alternatives could match the functionality. Review Source Response from WorkWave May 14, 2025 Hello and thank you for leaving such a positive review of PestPac. We have noted all of your comments and concerns as we work to be the best partner to you and your company. Thank you! - WorkWave DC Debra C. Owner Environmental Services Used the software for: Less than 6 months ### "Lack of Support" July 25, 2025 1.0 A very labor intensive process that 9 weeks in still leaves me unable to use most features at all... Pros There is potential for this software but the promises made have not remotely been met, support lacks. Cons The migration process is expensive, incomplete and requires extreme manual work by the user daily... Alternatives considered [Briostack](https://www.capterra.com/p/160267/Briostack/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing PestPac Larger, more established company than others. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) They have been bought out and we chose PestPac. Review Source Response from WorkWave July 30, 2025 We appreciate your feedback and have passed along all comments and issues to our product team. Please contact our Support line at (800) 762-0301 for any immediate assistance. -WorkWave RH Ron H. Ceo Consumer Services Used the software for: Less than 6 months ### "Don't buy PestPac!" July 3, 2025 1.0 It was horrible. They overpromised and underdelivered then insist on continuing to bill me for the entire contract when they failed to provide a key service clearly included in the contract. Pros Seems like there is a ton a functionality, but in order to use it requires highly trained staff for software that isnt intuitive. Cons We were sold a data migration service with our transition from WorkWave Service. They failed to provide this service Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing PestPac I presumed it would have been simliar to Workwave service. Its not.. its a very capable software but requires lengthy training to perform even basic tasks. Review Source Response from WorkWave July 7, 2025 Hello - thank you for this feedback. It is very useful and informative as we continue to improve PestPac and be the best partner to you and your company. We have passed these comments along and encourage you to contact support at (800) 762-0301 for any and all urgent needs. Thank you, WorkWave MH Matt H. IT Support Manager Consumer Services Used the software for: 2+ years ### "Overall Great Product" February 5, 2025 4.0 Overall we have had a good experience with the software, it has made us more efficient in our operations. Pros The software is relatively easy to train users on, it is an efficient, near all in one solution for the business. Simplifies route management and scheduling, increases efficiency in the office and the field. Cons Some of the base reporting around change log tracking seems incomplete. It doesn’t track changes to some fields. Gap in logging from mobile. Alternatives considered [Briostack](https://www.capterra.com/p/160267/Briostack/) Reason for choosing PestPac Best option for all around use, no other vendor does everything as well as PestPac does. Review Source Response from WorkWave February 11, 2025 Thank you for your feedback! We've noted all of your comments as we work to make PestPac the best partner for you and your business. -WorkWave AD Ann D. Admin process manager Environmental Services Used the software for: 2+ years ### "It works pretty good. " February 2, 2025 4.0 It works. It gets me from a to z but not always a straight line. Pros Our delivery manager is pretty cool. And our sales executive is alright too. Cons Not very intuitive. Doesn’t lead you to the next step very well. Switched from [ServSuite](https://www.capterra.com/p/25008/ServSuite/) Merged to same system as our sister companies Review Source Response from WorkWave February 3, 2025 Thank you for your feedback, we have taken note of your comments as we work to make PestPac the best partner to you and your business. -WorkWave EM Emily M. Office Manager Hospitality Used the software for: 2+ years ### "Not perfect" February 2, 2025 3.0 My overall experience is decent. I wish the support team (over the phone, but at this conference) was more knowledgeable and I didn’t have to submit as many requests and tickets. Pros I like the varying reports, and once you figure out how to do everything it’s decently easy. Cons I feel like the back end is not user friendly and rather convoluted. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing PestPac It truly seemed like the best option for the comparable prices Review Source Response from WorkWave February 3, 2025 Hi Emily - thank you for your feedback. We have taken note of all of your comments and concerns as we work to make PestPac the best partner for you and your business. -WorkWave Rich A. Director of Corporate operations Consumer Services Used the software for: 2+ years ### "Great product!" January 13, 2025 5.0 I was new to PestPac and learning my way around the site was seamless and easy. Learning how to utilize certain features was not difficult. Optimizing is key to our everyday Pros Very user friendly, dashboard is not too clunky. Optimization is very good Cons The colors for the scheduler could be better Review Source Response from WorkWave January 20, 2025 Thank you for your feedback. We have taken note of your comments and are very happy you are finding success with our products. -WorkWave CA Chris A. Owner Consumer Services Used the software for: 6-12 months ### "Great Company to work with!" February 2, 2025 4.0 We are still new and learning, but feel that it will be a great benefit to our company. Pros The possibilities are limitless. They have all of the resources to setup and run your business the way you want. They are always willing to explain and teach you. Cons The conversion process was hard for my company. Alternatives considered [Briostack](https://www.capterra.com/p/160267/Briostack/)[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Reason for choosing PestPac I felt it was the best choice in providing us with all that we need. Switched from [Fieldster](https://www.capterra.com/p/180921/Key-7-Software/) Poor customer service. Limited reporting. Review Source Response from WorkWave February 3, 2025 Thank you for your feedback! We are so happy you are finding success with our product! -WorkWave AB ALENGTA B. Customer Service Manager Environmental Services Used the software for: 2+ years ### "Smithereen Customer Service Review " February 3, 2025 5.0 Pestpac has been great since 2010 consistently evolving to keep up with the times Pros That u can always call will concerns and they try to make things better for their users Cons That we all use Pestpac differently as companies come on to use it Review Source Response from WorkWave February 11, 2025 Thank you for your feedback on PestPac! We are so happy you are finding success with our products. -WorkWave JD Jackie D. Manager Consumer Services Used the software for: 2+ years ### "2025 conference " February 2, 2025 5.0 Fantastic. Great with troubleshooting and quick on a solution Pros Good info, great presenters. I learned a lot about company set up. Cons Hard to hear presenters. The room was extra loud in all the wrong places. Review Source Response from WorkWave February 3, 2025 Thank you for attending PestPac Bootcamp and for your feedback! We hope it was beneficial for your business and we have taken note of your comments as we plan for future events. -WorkWave JB Jeff B. Fleet Supervisor Public Safety Used the software for: 1-2 years ### "It works, but will take some getting used to." January 21, 2025 4.0 I use it daily to create time blocks and manage my position here at my company. I wish I was more efficient with it. Pros PestPac can make running a pest control business very accurate. Cons I myself have personally found PestPac to be a little complicated to use when it comes to scheduling. I will admit I'm not a computer person and others here are very well educated on the software. Review Source Response from WorkWave January 27, 2025 Thank you for your feedback! Please reach out to Support at (800) 762-0301 with any specific questions as you continue to learn our software. -WorkWave OD Olivia D. Customer Service Assistant Manager Accounting Used the software for: 1-2 years ### "Pestpac Bootcamp Session 2025" February 2, 2025 5.0 So far my experience has been good. I am eager to join the commutation center session to learn more. This session was great! Pros This session was very informational. The speakers were amazing and the questions/discussions were very helpful to me as I am only 1.5 years with pestpac. Cons There is nothing that I disliked. Again this session was very helpful to me. Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback! We are so happy you found User Conference valuable. -WorkWave JB Justin B. Office Manager Consumer Services Used the software for: 2+ years ### "Review Title" February 4, 2025 4.0 Overall a good experience with PestPac. Pros Overall a well rounded product that helps with the daily workflow Cons Would be nice to have some more flexibility for customizing to fit what your business is trying to accomplish Review Source Response from WorkWave February 11, 2025 Thank you for your feedback! We've noted all of your comments as we work to make PestPac the best partner for you and your business. -WorkWave CV Claudia V. Office Manager Environmental Services Used the software for: 1-2 years ### "Boot Camp review " February 2, 2025 5.0 Good Speakers were professional and to the point It was hard to hear Pros The attentive speakers. Every question was answered Cons We didn’t go over reporting which was my main concern. We ran out of time Review Source Response from WorkWave February 3, 2025 Thank you for attending PestPac Bootcamp and for your feedback! We hope it was beneficial for your business and we have taken note of your comments as we plan for future events. -WorkWave SK Steve K. CSR Consumer Services Used the software for: 1-2 years ### "Pestpac Bootcamp" February 2, 2025 5.0 Smooth sailing, no major complaints and constantly learning more Pros Great presenters, I like the customization options and multiple ways to do the same thing Cons The many features can be overwhelming but I understand that's the nature of powerful tools Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback! We are so happy you found User Conference valuable. -WorkWave SV Sydney V. Customer Service Representative Environmental Services Used the software for: 2+ years ### "Millers pest review" February 2, 2025 5.0 Overall I would say my experience with PestPac has been very positive! Use it easily everyday. Pros How versatile the mobile app and desktop is. Cons Not being able to pull AR reports automatically. Review Source Response from WorkWave February 11, 2025 Hello and thank you for your feedback! We are so happy you are finding success with our products. -WorkWave SS Salvadore S. Owner Environmental Services Used the software for: 2+ years ### "I wish I used jobber from day 1" September 16, 2024 1.0 Lies Lies and more Lies.Terrible software,terrible customer service. I cant believe how great Jobber is with great customer service. Pros I didnt like one thing.How could you.I like everything about JOBBER. Cons Being lied to.They told me they have the latest and greatest website software.It was terrible and one page.I found that out day two tried getting a hold of anyone and it took days.By then the three day rescission for me to cancel was up.Very sneaky. Reason for choosing PestPac I was a fool Review Source Response from WorkWave September 23, 2024 Hello, we value customer service and satisfaction at WorkWave and advise you to contact our support line at (800) 762-0301 for any issues you continue to experience. Thank you, WorkWave jS james S. president Consumer Services Used the software for: 2+ years ### "bad customer service" June 19, 2024 4.0 hit and misssssssssssssssssssssssssssssssssssssssssssssss Pros functionality is great for routing but customer service is terrible Cons financial departments lack of customer service Review Source Response from WorkWave June 26, 2024 Hello and thank you for sharing your experiences with WorkWave. We've taken note of your comments and encourage you to contact Support directly at (800) 762-0301 to ensure prompt customer service. Thank you, WorkWave LD Lawrence D. Admin Used the software for: 2+ years ### "Better than what is available from others, but technologically outdated user experience." February 23, 2018 3.0 Better than alternatives, but average user experience overall. Pros We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control. Cons \>One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives. >Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time. >The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years. > There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years. > The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience. Review Source MV Mary V. President Consumer Services Used the software for: 2+ years ### "After 15 years, I'm Still Happy with Choosing PestPac" November 25, 2019 5.0 The folks at WorkWave have always been wonderful and polite. They've often gone out of their way to help me find a solution to how I want to use the system and will be clear when my requests are not obtainable. They believe in their product and appreciate suggestions that can help to advance the usability of the software. Since we're close in proximity to their home office, their Project Managers have gone into the field with our Technicians just to observe how we are using the software and how it can be improved. Pros The PestPac product is very expansive. It performs so many functions very well and integrates them within the system seamlessly. The routing and scheduling has created substantial efficiencies in our routes. Also, as extensive as the system is, it is not terribly difficult to use and understand. I appreciate that WorkWave is always making tweaks and modifications to improve performance and usability. Cons There is so many faucets to this software which is great, but sometimes overwhelming. You don't always know where to find the option change you are looking for, or if it exists. It's also difficult to know in advance how one set-up or change in selection will impact bill/work routing/reporting. Also, there isn't always help on a page, or the help is not helpful. I do think in the past that some new changes/enhancements to the software are not tested as thoroughly as they should be (perhaps to meet deadlines). My one big gripe is that I do not like it when our hands our tied with Vendor Partners and we are unable to pick our own partner, such as the credit card processing or phone integration. There is no doubt that there have been snafus over the past 15-years, and some of them rather big snafus. But I still do not think that there is another pest software that is as layered and expansive as PestPac. Review Source Response from WorkWave December 23, 2019 Hi Mary - Thank you so much for your review, we are glad to hear you are still finding success with our software after 15 years! SR Shannon R. Marketing Coordinator Consumer Services Used the software for: 2+ years ### "Modules on top of modules" December 12, 2019 2.0 My company has used PestPac since 1997 (before it was PestPac) though I've only used it for 3 and a half years. My entire experience as a PestPac user has been sorely dismal, dismaying, and disheartening. During this time we've had extensive issues with technician schedules missing stops (even refreshing the mobile app every day), customer communications randomly stopping, a serious lack of reports to determine top revenue-generating Bill-tos, and more. Due to the huge amount of data PestPac stores (and our data goes way back), Service Setups are often popluated with phantom arrival times and PestPac support seems unable to tell from where the data is coming and therefore can do nothing to fix it. The software is module-based, which means you pay extra for every little module, and modules don't always get along with the base platform and other modules without an extensive amount of setup work (and even then it's likely to go awry). Their support is very slow to repond to inquiries (like weeks), though if you need to add a license or inquire about adding on a module, sales gets back to you within the hour. At one point, we tried to use their Route Optimizer, only to find out 8 months into "onboarding" that our scheduling process won't even work with Route Ops. We were never able to even implement one day of Route Ops, but we were still charged for every month past our 3 months of onboarding time. It's unfortunate there is little else out there. Pros I like that there is huge potential for an all-encompassing pest control business software including dispatch, route optimization, fleet tracking, technician reviews, CRM, email marketing, Executive Dashboard, etc. Cons Pretty much everything, but mostly the fact that technician schedules are sometimes missing stops, and checkboxes associated with customer communications and reports are often unchecked randomly so customers suddenly stop receiving their Invoices and Inspection Reports. Review Source Response from WorkWave January 10, 2020 Hi Shannon - Thanks for the review, and we are sorry to hear about your frustrating experience with PestPac. We will be passing this feedback along to our product team! BS Brad S. President Consumer Services Used the software for: 2+ years ### "Great software" March 17, 2021 5.0 We love Pestpac! My employees can work from home if needed because it is in the cloud. The pestpac mobile app allows my technicians and sales staff to work entirely with iphones and ipads. No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the office. Also, the customer support is quick, efficient, and will stay with us until our questions are anwered. Pros Pestpac software has transformed my business of the last five years. During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, digital sales presentations in the field, and streamlined contacting our customers with their automated texting feature. As a result, my revenues have gone up by 50% while adding very few employees. Cons There seems to be a larger learning curve for implementing add on software features. It usually takes us longer to implement, but is always worth it in the end. Alternatives considered [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) Review Source Response from WorkWave April 6, 2021 Hi Brad! Thank you for your review. We are so happy that PestPac has transformed your business! We love to hear success stories like you increasing your revenue by 50%, congratulations! We are also glad that PestPac was able to help you adapt to mobile and remote work. We look forward to our continued relationship with Preferred Pest Control. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.