# Page 3 | PestPac Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is PestPac the right Pest Control solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/23130/PestPac/reviews

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PestPac

3.9 (253)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of PestPac

## Showing most helpful reviews

Showing 51-75 of 253 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MK

Marsha K.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Great tools and addition to any pest control company"

March 4, 2019

5.0

In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT!

Pros

Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally. Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

Cons

Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

Review Source

DC

Dale C.  
Proprietor  
Environmental Services  
Used the software for: Less than 6 months

### "Is anyone even reading this?"

April 30, 2021

3.0

There are many little mistakes with no evidence of fixing them. The pre-ceding screen to select my industry for example, Pest Control wasn’t even an option. Discover and American Express do not work unless they are setup after the on-bording process. The “Pay Here” option in the email that is sent with the invoice has a font size of about 8. Favorite tech notes are listed as “Maintenance Instructions” in the training video, but only “Instructions” on the tables page. What are we maintaining? What are we instructing? Why is this section not called “Tech Note Favorites” or anything else that might make sense? What is a ticket called? A service ticket? Service order? Orders? You call something one thing in the training video, and call it something else somewhere else. Consistency is lacking. These are just a few examples off the top of my head. I believe that Pest Pac and Workwave is so large, that you are ignoring the little things. There was a mistake when I signed up (your end, not mine) that cost me $100. This may seem like a very small amount of money to a multi-million dollar entity such as yourself, but I assure you, to a small starting family business such as we are, it represents MANY mouse traps that I could have purchased. When I brought this to the attention of the sales rep that I was upset with the mistake, he simply said “…okay.” without even a halfhearted apology. Are you even reading this review?

Pros

Pestpac’s functionality is excellent … if you can wrap your head around them. The app is easy enough to use. The integration from Gorilla Desk was, and still is, an absolute nightmare.

Cons

Too many little bugs that are not being addressed. COmments and complaints are being ignored or shuffed off to be filed. Simply put, you have grown large, and no longer care about the little things.

Reason for choosing PestPac

Past experience as a technician with other pest control companies.

Review Source

Response from WorkWave

May 7, 2021

Hi Dale, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Small and medium businesses are the heart of PestPac and WorkWave, and being able to meet our customers' needs is one of our top priorities. We are sorry that our solution and customer service did not satisfy your expectations. We would love it if you could reach out to us directly and we can try and work through some of these issues with you.

CC

Chris C.  
Owner/operator  
Retail  
Used the software for: Less than 6 months

### "PestPac is a total ripoff"

October 14, 2022

1.0

More than anything I feel totally taken advantage of. I was sold something impractical for me and my business. They take no responsibility and made me feel stupid, for lack of a better word. Now they tell me I’m stuck paying for this for a year even though I can’t use it. They took advantage of my ignorance and instead of helping me grow my business, they insured my failure. I am disgusted.

Pros

Nothing. Extremely cumbersome and extremely complicated. A killer for small companies like mine. I feel totally misled from the beginning.

Cons

Training and technical support is beyond terrible. My issues have never been settled. I gave up on ever getting help. I felt ignored and taken advantage of.

Reason for choosing PestPac

I believed what they told me and trusted them. That was my mistake.

Review Source

Response from WorkWave

October 31, 2022

Hi Chris - thank you for your honest feedback and we apologize for any difficulty you are having. Your comments have been passed along to your team and your account is being looked into. Thank you, WorkWave

JO

Jennifer O.  
Operations Team Leader  
Real Estate  
Used the software for: 2+ years

### "PestPac has been a time saver"

May 12, 2022

5.0

I have used other software products for pest control and PestPac is by far the easiest and most efficient!!

Pros

Route Op is the BEST....it makes it so easy to create very tight and effective routes for all of our specialists.

Cons

It would be so much better to be able to "un void" an invoice

Review Source

Response from WorkWave

May 16, 2022

Hi Jennifer - Thank you for the five star review! We are so glad you are finding success with our software.

RS

Richard S.  
  
Consumer Services  
Used the software for:

### "Learning curve much too steep; not able to print on plain paper"

September 10, 2014

2.0

Pros

I do admit that chat support has always seemed helpful. I think with how complicated the program is to use, it's necessary.

Cons

I purchased the software for a startup company. I own a very large service company in another industry and was very familar with service industry software. I wanted a product that was specific for pest control because of the use reporting of chemicals. I also needed a program that would handle auto payments by credit card and checks. Pestpac does both of these,but it is too awkward to use. Every step, from putting in a new customer to scheduling a service time, took too much effort. The program has a back end that is run by lookup tables. Every aspect of the software has to be programmed through these lookup tables before the software can be used. For example, let's say you want to put a chemical in the lookup table. First, you do the basics, like name, epa number, active ingredient. Then you need to define how you want to report the ready-to-use amount. The problem is that you first have to go to another lookup table and define that a gallon is indeed a gallon. And need to do this for everything. If you put out rodent bait, you need to define a block as a block before you can add this product to your lookup table. After I spent 10 hours watching videos on how to set up some lookup tables, I tried to put a customer in the system. I had a customer that had a one-time service for indoor fleas. I put the info in and went to print an invoice, and it was just random information on a piece of paper. No lines, no format; just random info. I called PestPac to find out how to print a formatted invoice and was told that I need to purchase forms from them to do it. So what you need to do is purchase all the forms you may need from marathon. These would include service tickets, invoices, contracts, and billing statements. Then depending on the form you need to print just load that form in the printer each time you would need to print one. Sounds easy right? Does this make sense to you? I did get a call from Marathon Data Systems about this issue, and there is a workaround. They have a module for printing on plain paper, but it costs extra.

Review Source

JM

Jim M.  
  
  
Used the software for: 1-2 years

### "constant issues"

August 21, 2018

1.0

Pros

The idea is good and having agreements, gps and other aspects are pretty good ideas, when it works, if the product work and didnt have to wait for calls back durring work ours and pricing would be better.

Cons

Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working. this is one of a few issues.. then they reconcile you account for the benefit of them making more money not to make sure the clients are taken care of but to make sure that we are paying them. example was they reconciled my account and took off a user that they said we havent been paying for and was part of the initial agreement so they removed this and now we cant all log in at the same time. Or we are paying for lead management, its not working for weeks yet we still have to pay, so much more.... I had windows version since 1999 and switched over to cloud based and 1st they always answered the phone and fixed issues right away, now its not the same...

Review Source

RT

Ramon T.  
Director of Operations  
Consumer Services  
Used the software for: 2+ years

### "It is an okay service."

November 19, 2019

4.0

From a business stand point, it's tricky because not a lot of pest oriented programs provide this service, but the platform just feels very antiquated. There is plenty of room to grow, just would like to see it grow faster because in 7-8 years, it doesn't seem like much has changed. It's pretty much what I remember it to be.

Pros

I like how I can set up a recurring service.

Cons

That is product is not at all easy to customize, the level of difficulty it is to get it customized with support, and the ease of use. You are constantly clicking around and having to go back to the beginning if you can't find what you were looking for.

Alternatives considered

[ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reason for choosing PestPac

Because it provides a recurring service setup. Otherwise we would've gone with something similar to ezyvet's platform. The UI for PestPac leaves a lot to be desired.

Review Source

Response from WorkWave

January 9, 2020

Hi Ramon - Thank you for the review of PestPac. We are happy to hear that you like how you can set up recurring services but are sorry to hear about your frustrations involving ease of use. We will pass this valuable feedback to our product team!

AB

Amy B.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Not worth your time and effort"

August 26, 2021

1.0

Not good and when talking to customer service they were not helpful.

Pros

Not much I like about this program, everything is extra.

Cons

To even learn about their program you have to pay money, to add any feature you have to pay money. The program scheduling doesn't always work right, throws things off to a totally different day.

Switched from

[SmartBiz](https://www.capterra.com/p/200442/SmartBiz-Restaurant-Software/)

Trying to find a better program

Review Source

Response from WorkWave

August 27, 2021

Hi Amy - We place a top priority on being able to meet our customers' needs and we are sorry that you feel our solution did not satisfy your expectations. We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes.

Chris C.  
Operations Manager  
Consumer Services  
Used the software for: 2+ years

### "Best Choice for Medium to Large Companies"

January 17, 2020

4.0

I cannot recommend PestPac for small companies, as there is another cloud product that is superior. For medium to larger companies, PestPac is still the best choice.

Pros

PestPac has a LOT of features, and they're always adding more.

Cons

The interface is extremely dated, and not very user-friendly. Add-ons are often poorly integrated and take years to be properly updated for full functionality. The mobile timeclock for hourly employees is a good example; we still have to run reports from the old VRM interface, as PestPac proper is very limited for this kind of reporting.

Review Source

Response from WorkWave

January 24, 2020

Hi Chris - Thanks for the the helpful review, we will be passing your feedback along to our wider team!

GL

Gladys L.  
Office Manager  
Chemicals  
Used the software for: 2+ years

### "Pest Control User"

November 14, 2019

4.0

Overall PestPac is a good system when you get the hang of it, its user friendly and has different customizations available to you all though on occasions may hit some bumps I would recommend it.

Pros

Easy to use and ability to manage basics needs to manage our company and then some.

Cons

Changes regarding updates, sometimes these affect system or previous actions that were available to us because now they have been removed or changed. Add ons, everything has to be added on with an additional charge and usually per user. It makes a difference in price to where you cant get the full benefits unless your paying way more when other products charge less for very similar or more services.

Alternatives considered

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Reason for choosing PestPac

I wasnt part of this process but we have still considered other products during our current service.

Review Source

Response from WorkWave

January 10, 2020

Hi Gladys - Thank you for the review! We are glad you are finding success with our software, and we really appreciate the valuable feedback.

AB

Alison B.  
New Accounts Manager  
Environmental Services  
Used the software for: 2+ years

### "PestPac Review"

March 8, 2019

4.0

Once we discovered the List Management feature, it changed our world over here. Overall, we've had a great experience with Pest Pac. Its always being updated with new features and they take feedback really well.

Pros

Now that I've learned how to use it, Pest Pac is a great system. At first, I wasn't crazy about it because it was hard to learn. The new design really helps. Once you figure everything the reports can show you, you can do pretty much anything. There are a few things that we have to rig up in the service orders because we don't want to pay anymore than we need to. I don't know the exact cost of what we pay, but I know its pretty high. I've heard that the other "cheaper" companies don't have as many features and their customer service isn't as great. Pest Pac does have amazing customer service. Every time I've called or email in, I get a quick answer to my questions. If the person isn't sure, they check on it, and call/email right back.

Cons

It was a bit hard to learn, and I'm not crazy about the blue color of it all but thats just little stuff. I have no actual complaints.

Review Source

JS

Jessica S.  
Administrative Assistant  
Consumer Services  
Used the software for: 2+ years

### "Using pestpac for 10+ years and I really like it."

November 18, 2019

5.0

It is extremely user friendly and does so much!

Pros

Pestpac is always looking to improve their system, they have updates and also have a seperate site that allows users to suggest ideas for future updates! We love that we can do everything in this 1 system. We have eliminated other software programs and fees and are able to ONLY use pestpac.

Cons

I wish there was a review screen when sending email notifications like the review screen when sending phone call notifications. Also, we would like the checkbox for calls and emails included in the appointment screen after clicking on an appointment. Also, we'd like to see a prepay option for customers in the customer portal.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

They old system was very outdated and we grew to big for the quickbooks method!

Review Source

Response from WorkWave

January 9, 2020

Hi Jessica - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.

JW

James W.  
Account Manager  
Consumer Services  
Used the software for: 2+ years

### "Document Uploads Ridiculously Slow"

July 23, 2021

4.0

Slow and cumbersome.

Pros

This message isn't about pros and cons. This message is about a specific problem listed below in the "cons" section.

Cons

I need to upload dozens of PDF documents and photos to various accounts. When doing so a red font message appears under each one as it "scans document for viruses". This is needless, cumbersome, and ridiculously time consuming for PDF files and Jpegs. While I understand the need to scan certain types of files (maybe website links) there needs to be a way to turn it off. IF there is no way to turn it off then that shows a lack of intuitiveness toward company time and thus is unacceptable in an age where time is money more than ever.

Review Source

Response from WorkWave

July 29, 2021

Hi James, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. I will share this information with our leadership team and hope to work with you on a resolution.

DS

Daniel S.  
Technology Director  
  
Used the software for:

### "I see things different. Many problems."

February 13, 2015

1.0

This is not a program for a company wanting to go paperless. You can have invoices, statements and inspection reports customized but you are going to PAY $$$ for it. Then they want you to give your customers the inspection report as an invoice not the actual invoice. The only document you are allowed to customize for the mobile app is the inspection report and they told me that they are going to be stopping that too. If you have a customized invoice on the desktop side you cannot print the customized one from the app. If you do print the invoice from the mobile app you will not be able to view the same invoice again. The invoices that you can print from the desktop side are not the same as ones printed from the mobile app. If you have target pests on your service order the tech will not be able to edit or even see what those targets are on the mobile app. If you forget to time into the order on the app you are out of luck because you cannot customize the time in/time out. If you time out of an order you cannot reopen it to make changes or corrections. Their inspection reports, service orders and invoices do not meet our state regulations. I even showed the reports to several people at our state regulatory department and they agreed with me that it wasn't correct. I had them prepare a document to tell pestpac that it was incorrect and they made some changes won't do any more because they are too busy with everything else and are not making customizations anymore. There are a lot of complaints just like mine on pestpac's message boards for customers. So don't be fooled by all the other good comments, this program is not as great as it sounds.

Review Source

Response from WorkWave

March 24, 2015

Thanks for providing your honest feedback. We've reached out to you a few times unsuccessfully. Please give us a call back when you have some availability. PestPac was designed with the concept that someone in the office should be reviewing and posting invoices to ensure accuracy. The invoice/inspection report can then be automatically e-mailed the same day. The Report Writer Module (included for hosted customers) can be used to create custom forms. Users that prefer not to do this are welcome to request billable programmer time to create custom forms. We are more than happy to review and update any discrepancies with state-required forms. We do not charge programming time for this. Printing enhancements for the mobile app are on the road map for this year. Custom printing is a larger development project to take on, but it is on our radar. The latest app release has provided the ability to view target pests. Please make sure you have updated your Marathon Mobile app. Thanks, David!

JD

John D.  
PCO  
Facilities Services  
Used the software for: 2+ years

### "Ease of use"

August 2, 2022

3.0

Good. Could be better.

Pros

Easy mobile use. Like the use of documents with the mobile application.

Cons

Hard to attach documents to emails on the desk top. Reports need a quick list other than all the options of running reports.

Alternatives considered

[Briostack](https://www.capterra.com/p/160267/Briostack/)

Reason for choosing PestPac

Customer service

Review Source

Response from WorkWave

August 8, 2022

Thank you for your review, John! We appreciate your positive comments and have passed along your notes of improvements. Thank you for choosing PestPac!

HG

Homer G.  
owner  
Chemicals  
Used the software for: 2+ years

### "nickel and dime"

January 13, 2022

1.0

It has literally been the worst experience the last 18 -20 months. we have experienced tremendous growth and while doing so needed extra training, help and some new features---0 help with decent customer service, their words are "here is a manual, read it"

Pros

keeping up with customers---only problem is you better know the program well and they are not willing to give you the training necessary for you to know it---well that is without charging EXTRA!!!

Cons

the cost, the contract and worst yet the CUSTOMER SERVICE

Review Source

Response from WorkWave

January 26, 2022

Hi Homer - Thank you for your feedback, as it always helps us to continue to improve our solutions as we strive provide the most value to our customers.

VR

Verified Reviewer  
Office Manager  
Environmental Services  
Used the software for: 2+ years

### "It's great when it works"

September 17, 2019

3.0

My overall experience with PestPac is that It is great when it works

Pros

What I like the most about this software is that they offer so many different features in the same place

Cons

What i I like the least about this software is that all of the different features they offer have constant issues

Review Source

JE

John E.  
Operations Manager  
Consumer Services  
Used the software for: 2+ years

### "Capabilities Exceed Our Use"

November 14, 2019

4.0

Just having a program that encompasses all our needs to track scheduling and history of services along with the ease of use is very beneficial.

Pros

Very intuitive, with a multitude of features. Tutorials are useful to train new office staff and software provides a vast array of information to store for customer database. Having our customer database stored securely off-site is a plus. The capabilities of the program far exceed what our company has utilize as of yet, this is a good thing to have more capabilities than less.

Cons

Having to purchase licences for each user. Some of the forms we print having to go on specific paper is a draw back.

Switched from

[SMS](https://www.capterra.com/p/153030/SMS/)

growth and capability

Review Source

Response from WorkWave

January 9, 2020

Hi John - Thank you so much for the great review! We are so glad to hear you are finding success with our software!

EA

Elizabeth A.  
Operations Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Used to be great, but has declined over the years"

December 15, 2016

1.0

I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements. It was exciting to have a software that had the ability to invoice customers, compile great reports, schedule customers, track leads, process credit cards, process ACH, track commission, connect third party collections partners, track employees, provide up to date state forms, and had communication elements. All this sounds great and like a 1 stop shop. The only and main issue is most of the features don't function at all or as they should. Scheduling took years, the scheduling aids simply did not work at all. I went to a Pest Pac conference and found many other customers that had the same complaint. Pest Pac lead tracking is a joke. I called to complain and the sales person agreed. He tried to sale me another add on services. The only thing worst than the lead functions are the reports. Pest Pac is very antiquated and hard to master. If you do not put information in exactly right you can make an error that cannot be corrected. The report will probably never work for any customer. You would have to be a full time data entry expert to enter information in a way that did not jack up the reports. Finally, billing is holy hell. The service is too pricey and the add ons are a trap. You have to buy add on to use some of the basic features that apart form the package. Tech support also sucks. I ended service in August and received an email in September that said they were still working on an issue I reported in July. Don't bother with Pest Pac. Every other software provider provides the same features in a simpler way. Avoid Pest Pac at all cause.

Pros

Mature company that was a been in the service industry for a while.

Cons

Slow unresponsive tech support, too expensive, feature do not work or work well. To use basic feature you have to pay for add on services, the billing department sucks. The company does not respect the fact that they support other business and the software is vital to the operation of a business. The system goes down for hours at a time and when they do system updates

Review Source

AD

Alec D.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "PestPac Good and Bad"

August 25, 2015

2.5

Pros

The customer service is great when you speak or communicate with any employee. I've never had an issue with anyone being rude or waste my time. They listen to the issue and try to solve it. The product itself gives you a lot of tools at your disposal, sometimes too many :)

Cons

What bothers me the most about the vendor could be extensive: 1. The time it takes to get in contact with someone that can actually solve your problem. 2. The staffing that you have for PestPac Mobile is horrible, I've come to the conclusion that you basically have one person (the programmer) that can actually solve the "real technical" issues, and when you're out in the field trying to work...and you have an issue...You don't have time to wait. It has cost our company a lot of money and a lot of wasted time. To the point where we have considered canceling our service with you. 3. Also, it appears that at one point in time you had free videos on how to use pestpac for general use. Now there are webinars and seminars that you need to pay for to learn...Really? Everything is attached with a dollar it seems. Or maybe I have not been directed to the appropriate site. 4. One of the biggest bothers it this... We are a small business and it seems as though when we write reviews or participate in the forums online, nothing is considered. You should really hone in on putting a value on your small customers, or you will lose them. That's currently where we stand.

Review Source

JF

Jennifer F.  
Administrative Assistant  
Chemicals  
Used the software for: 2+ years

### "PestPac is the logical choice for pest control companies"

February 8, 2022

4.0

Pros

What I like most about Pestpac is the ability to set it up according to particular business needs. Not every business is the same, and Pestpac allows you to be unique in the sense of how you build your software.

Cons

The complexity. There are so many options and so little clear definitions. Checking or unchecking one box could make or break your entire set up.

Review Source

Response from WorkWave

February 14, 2022

Hi Jennifer - Thanks for the review!

GI

George I.  
Operations Manager  
Consumer Services  
Used the software for: 2+ years

### "Pest Control Program"

August 18, 2022

5.0

Our Business has benefited with using PestPac

Pros

There are many Reports that can be used to help track or Business and forecast.

Cons

Advance call or texting, notification of service.

Alternatives considered

[Briostack](https://www.capterra.com/p/160267/Briostack/)

Review Source

Response from WorkWave

August 29, 2022

Hi George - thank you so much for leaving us a great review. We're so happy you're finding success with PestPac!

KP

Kelly P.  
Owner/Operator  
Chemicals  
Used the software for: Less than 6 months

### "BC/PD Thumbs Up!"

May 6, 2021

5.0

It has been Amazing, I used this software prior at another company but never on the admin side of things so it has been a chore but The Customer Success team has been amazing Shaylyn Tiano has been going the extra mile setting up several days more then she should have to make sure I was up an running for a massive account that needed to have devices scanned and detailed reports printed, that account is the reason I originally purchased Pest Pac for in the 1st place.

Pros

I used this when I worked at several other pest control companies, I liked how well it can be utilized and transformed into what I need in order to provide better documentation to my customers.

Cons

I was always on the Tech side out in the field never doing the admin part...its a lil over whelming but Shaylyn Tiano from the Onboarding Customer Success Team is simply put..."THE BEST OF THE BEST!"The over whelming part of it i guess is all that is involved in getting things set up to run.

Reason for choosing PestPac

I needed the best and I was familiar with Pest pac...it was a logical choice.

Switched from

[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)

Devices were not gonna be able to be tracked, and they didn't offer trend reports, which I need for my vegetable produce farm account.

Review Source

Response from WorkWave

May 7, 2021

Hi Kelly! Thank you for your review. We are so happy that you are finding success using PestPac! Shaylyn is such an asset to our team and we are happy that you enjoyed working with her. We look forward to continuing our relationship with Blue Collar Pest Detection!

TV

Tom V.  
President  
Consumer Services  
Used the software for: 2+ years

### "Review"

November 14, 2019

5.0

Overall it has been a good experience.

Pros

It is designed specifically for pest control applications and is pretty comprehensive.

Cons

If any issues come up that the regular customer support reps cannot handle and they have to send it to engineering or technical support you can be assured that if you get an answer at all it will be weeks or months later. In addition, there is a substantial amount of time it takes to train new employees on how to navigate the software proficiently.

Reason for choosing PestPac

Designed pretty well for pest control applications

Review Source

Response from WorkWave

January 9, 2020

Hi Tom - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software. However, we are sorry to hear that you are having issues with slow resolutions, we will pass this valuable feedback to our team.

SE

Stephanie E.  
Customer Service Rep  
Consumer Services  
Used the software for: 6-12 months

### "Definitely has its Pro's and Con's"

December 12, 2022

5.0

It's been good and is allowing our company to manage our clients and routes more efficiently

Pros

It makes it so easy to create very tight and effective routes for our techs and customers love the online payment option. The mobile app allows our CSR's to get orders and notes to our pest control techs with ease

Cons

The billing and accounting side is not user friendly and sometimes following and identifying balances and payments on merged accounts can be somewhat confusing.

Review Source

Response from WorkWave

December 28, 2022

Hi Stephanie, We're so happy you're finding success with our product and all of your comments have been passed along to the team. Thank you! -WorkWave

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