# Page 3 | PestPac Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is PestPac the right Pest Control solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/23130/PestPac/reviews

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PestPac

3.9 (255)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of PestPac

## Showing most helpful reviews

Showing 51-75 of 255 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "I would rate it -0 if I could. Do your research "

December 2, 2022

1.0

This was a horrible, insanely expensive mistake from start to finish. They told me my cards would transfer over to sell me (they didn’t almost putting my out of business), they made tons of promises that were not kept, they were WAY more expensive that sold as you keep having to pay for other functionalities to make anything work. Functionalities didn’t work leading to loss of customers. Routing was so bad we had to pay a full time employee to run it. Then they hold your data and cards hostage and try to make it impossible to leave, sending me a bill for over $40k to leave and won’t give me my credit cards for up to 8 weeks.

Pros

Nothing. Did not provide services promised, expensive, horrible customer service

Cons

This was a horrible, insanely expensive mistake from start to finish.

Review Source

Response from WorkWave

December 8, 2022

Hello, Thank you for sharing. We take your feedback seriously and have passed it along to our team. You will be hearing from your team shortly if you haven't already. Thank you - WorkWave

SM

Sheila M.  
CEO  
Facilities Services  
Used the software for: 2+ years

### "Watch the gotcha."

August 7, 2020

1.0

I have been with pest pac for 12 years. They nickle and dime you to death. When our company first started we had our own servers. After a couple years they went strictly cloud based with an enterprise edition and stated that all upcoming upgrades would be available to an enterprise user. Promise not kept. They changed once again and now charge additionally for each and every module. They brought out their lead management software at their annual conference stating the ability to get contracts signed in the field within 6 months. It has been 3 years and still no contracts in the hand held. Once again promise not kept. I am paying over $22,000 per year. Now upon cancelling they are charging for the remainder of the year over $13,000. This is how they treat 12 years of loyalty.

Pros

Route op is easy to use. And that does work.

Cons

The reports are inaccurate. If you have more than one service listed on an invoice it will only track the first item over to a sales report. Lead Management is not working. Several days a week lead management is down. Customer support is non existent. First you have to take your time and bring the person in support up to date on how their software works. Then you will be told sorry that cannot be fixed. We can however make a case for you and put it in as a suggestion. It is always find a work around.

Reason for choosing PestPac

At the time ease of use.

Review Source

Response from WorkWave

September 17, 2020

Hi Sheila - We sincerely appreciate your valuable feedback as we look to continually grow and improve our products and processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team.

MK

Marsha K.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Great tools and addition to any pest control company"

March 4, 2019

5.0

In general, I LOVE pest pac. It has made our business so much better by using it. I would highly recommend to anyone looking for pest control software. There are so many tools and pieces to use and add it you want, it is GREAT!

Pros

Customer support is excellent! I can't ask for anything better! Anything that you are unsure about, you can ask questions and get quick answers. Anything you need... training and support, they are right there to schedule time to train and go over things that you may even have already been trained on but need a refresher. Questions of any kind or problems, support will help right away. This is SO nice and comforting to know when experience with other companies in the past is not at all like this generally. Scheduling -Route OP and dynamic planner is good, especially if you have never used a scheduler for pest control, it is great. Reports are awesome!! You can run just about any report however you want...great details to help you watch over the business.

Cons

Some of the scheduling in Route OP and dynamic planner needs attention. There are a some things that make it not work as efficiently as it could. In general it is a pretty good software, I just wish some of the ways the scheduler works were corrected to make this work better. The goal for Route OP is to help make scheduling more efficient and when it takes a lot of work to make it most efficient, that doesn't make the most sense to me.

Review Source

NH

Nathan H.  
owner  
Computer Software  
Used the software for: 2+ years

### "The Problem with terrible software and bad customer service to back it up"

November 8, 2019

2.0

My companies overall experience with PestPac is horrific to say the least, i am after 3 years finally writing a review about the poor customer service and poor quality of the software. This company has finally lost me as a client which i know they dont care. All i care about is that someone out there gets this information before they sign up with the devil and it save them some well needed brain cells. Go with Pest Routes or Evolve, my company is making the switch and so should you!

Pros

Familiar with the product, it is reliably terrible around nearly every corner you can expect to have some kind of an issue that the software can not function with, does not do, or you have to pay thousands of dollars to solve.

Cons

functionality, the system is difficult to use even after 3+ years of working with the software you still dont fully understand how to operate it. You need to be a computer programmer in order to run anything. Has zero flexibility when creating customer accounts. There are so many cons to list we could be here all day. Bottom line is its not about the money it takes to run the software is about the time and hassle that costs money to operate this junk software.

Reason for choosing PestPac

Because i was familiar with the technician operating side of the software from working with a prior company.

Review Source

Response from WorkWave

November 11, 2019

Hi Nathan We are sorry to hear about your experience with our solution. We really appreciate your valuable feedback as it is very helpful for us as we continually look to grow and improve. We will be reviewing this feedback with our larger team.

CC

Chris C.  
Owner/operator  
Retail  
Used the software for: Less than 6 months

### "PestPac is a total ripoff"

October 14, 2022

1.0

More than anything I feel totally taken advantage of. I was sold something impractical for me and my business. They take no responsibility and made me feel stupid, for lack of a better word. Now they tell me I’m stuck paying for this for a year even though I can’t use it. They took advantage of my ignorance and instead of helping me grow my business, they insured my failure. I am disgusted.

Pros

Nothing. Extremely cumbersome and extremely complicated. A killer for small companies like mine. I feel totally misled from the beginning.

Cons

Training and technical support is beyond terrible. My issues have never been settled. I gave up on ever getting help. I felt ignored and taken advantage of.

Reason for choosing PestPac

I believed what they told me and trusted them. That was my mistake.

Review Source

Response from WorkWave

October 31, 2022

Hi Chris - thank you for your honest feedback and we apologize for any difficulty you are having. Your comments have been passed along to your team and your account is being looked into. Thank you, WorkWave

BK

Ben K.  
President  
Consumer Services  
Used the software for: 2+ years

### "This software is archaic and does NOT work. They support is terrible."

April 17, 2017

1.0

RUN! There are software that you can customize for pest control for less money than this software. They nickel and dime you for each feature. The reports aren't accurate. There is no way to find an accurate report on attrition or growth because they don't know how to program correctly. To run a business of any size on this software is a mistake because you'll never know for certainty what your profitability is and will simply have to guess. I was accustomed for 7 years and they are terrible at addressing concerns that are their fault. Unfortunately, they are The Who's who in pest software, but save yourself some time and headache... look elsewhere and have someone program a crm from another software platform specific to your company. You will spend the same amount of money from lost revenue and customers using this software, but will have something that actually works. All they do is market to upsell features that don't work. Terrible company and terrible software.

Pros

It supposedly has lots of features. However, support guides you to set them up incorrectly because the software is designed for pest control based on 30 year old practices, not modern day business.

Cons

Everything. The reports aren't accurate. The customer support doesn't give proper guidance to fix problems with their software. They don't even understand how the software is programmed, so when there is an issue... they tell you to do something as a workaround that causes more problems. Do yourself a favor and run away! As fast as you can.

Review Source

RS

Richard S.  
  
Consumer Services  
Used the software for:

### "Learning curve much too steep; not able to print on plain paper"

September 10, 2014

2.0

Pros

I do admit that chat support has always seemed helpful. I think with how complicated the program is to use, it's necessary.

Cons

I purchased the software for a startup company. I own a very large service company in another industry and was very familar with service industry software. I wanted a product that was specific for pest control because of the use reporting of chemicals. I also needed a program that would handle auto payments by credit card and checks. Pestpac does both of these,but it is too awkward to use. Every step, from putting in a new customer to scheduling a service time, took too much effort. The program has a back end that is run by lookup tables. Every aspect of the software has to be programmed through these lookup tables before the software can be used. For example, let's say you want to put a chemical in the lookup table. First, you do the basics, like name, epa number, active ingredient. Then you need to define how you want to report the ready-to-use amount. The problem is that you first have to go to another lookup table and define that a gallon is indeed a gallon. And need to do this for everything. If you put out rodent bait, you need to define a block as a block before you can add this product to your lookup table. After I spent 10 hours watching videos on how to set up some lookup tables, I tried to put a customer in the system. I had a customer that had a one-time service for indoor fleas. I put the info in and went to print an invoice, and it was just random information on a piece of paper. No lines, no format; just random info. I called PestPac to find out how to print a formatted invoice and was told that I need to purchase forms from them to do it. So what you need to do is purchase all the forms you may need from marathon. These would include service tickets, invoices, contracts, and billing statements. Then depending on the form you need to print just load that form in the printer each time you would need to print one. Sounds easy right? Does this make sense to you? I did get a call from Marathon Data Systems about this issue, and there is a workaround. They have a module for printing on plain paper, but it costs extra.

Review Source

JM

Jim M.  
  
  
Used the software for: 1-2 years

### "constant issues"

August 21, 2018

1.0

Pros

The idea is good and having agreements, gps and other aspects are pretty good ideas, when it works, if the product work and didnt have to wait for calls back durring work ours and pricing would be better.

Cons

Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working. this is one of a few issues.. then they reconcile you account for the benefit of them making more money not to make sure the clients are taken care of but to make sure that we are paying them. example was they reconciled my account and took off a user that they said we havent been paying for and was part of the initial agreement so they removed this and now we cant all log in at the same time. Or we are paying for lead management, its not working for weeks yet we still have to pay, so much more.... I had windows version since 1999 and switched over to cloud based and 1st they always answered the phone and fixed issues right away, now its not the same...

Review Source

BC

Bill C.  
Co-owner  
Consumer Services  
Used the software for: 2+ years

### "Grow Your Company"

May 14, 2021

5.0

Pest Pac has enabled us to grow our business exponentially over the last 30 years. It has allowed us to accelerate our pace of growth. Going paperless has been a game changer for us on many levels. The field APP has our Techs working from their smart phones with everything they need at the touch of a button. The scheduler, GPS and the routing software are powerful tools that enable our production manager and our call center reps to schedule efficiently. The online payments has been a nice tool also.

Pros

The software impacts all areas of our operation including scheduling, routing, A/R, marketing, sales, reporting, etc.. Without this software our growth would be impeded drastically.

Cons

The leads/sales module needs to be improved. The online sales component of the sales module is outdated and needs an upgrade. The ability to measure and track REO on all the marketing channels also needs to be simplified. There are too many steps necessary for a CSR to utilize in its present form.

Review Source

Response from WorkWave

May 20, 2021

Hi Bill! You are a highly valued customer of ours, and we truly appreciate you writing this great review of PestPac. We are so happy that PestPac has been a game-changer for you and helped you to grow our business exponentially over the last 30 years. We look forward to seeing Cowleys Pest Services grow even more in the next 30!

Chris C.  
Operations Manager  
Consumer Services  
Used the software for: 2+ years

### "Best Choice for Medium to Large Companies"

January 17, 2020

4.0

I cannot recommend PestPac for small companies, as there is another cloud product that is superior. For medium to larger companies, PestPac is still the best choice.

Pros

PestPac has a LOT of features, and they're always adding more.

Cons

The interface is extremely dated, and not very user-friendly. Add-ons are often poorly integrated and take years to be properly updated for full functionality. The mobile timeclock for hourly employees is a good example; we still have to run reports from the old VRM interface, as PestPac proper is very limited for this kind of reporting.

Review Source

Response from WorkWave

January 24, 2020

Hi Chris - Thanks for the the helpful review, we will be passing your feedback along to our wider team!

GL

Gladys L.  
Office Manager  
Chemicals  
Used the software for: 2+ years

### "Pest Control User"

November 14, 2019

4.0

Overall PestPac is a good system when you get the hang of it, its user friendly and has different customizations available to you all though on occasions may hit some bumps I would recommend it.

Pros

Easy to use and ability to manage basics needs to manage our company and then some.

Cons

Changes regarding updates, sometimes these affect system or previous actions that were available to us because now they have been removed or changed. Add ons, everything has to be added on with an additional charge and usually per user. It makes a difference in price to where you cant get the full benefits unless your paying way more when other products charge less for very similar or more services.

Alternatives considered

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Reason for choosing PestPac

I wasnt part of this process but we have still considered other products during our current service.

Review Source

Response from WorkWave

January 10, 2020

Hi Gladys - Thank you for the review! We are glad you are finding success with our software, and we really appreciate the valuable feedback.

AB

Alison B.  
New Accounts Manager  
Environmental Services  
Used the software for: 2+ years

### "PestPac Review"

March 8, 2019

4.0

Once we discovered the List Management feature, it changed our world over here. Overall, we've had a great experience with Pest Pac. Its always being updated with new features and they take feedback really well.

Pros

Now that I've learned how to use it, Pest Pac is a great system. At first, I wasn't crazy about it because it was hard to learn. The new design really helps. Once you figure everything the reports can show you, you can do pretty much anything. There are a few things that we have to rig up in the service orders because we don't want to pay anymore than we need to. I don't know the exact cost of what we pay, but I know its pretty high. I've heard that the other "cheaper" companies don't have as many features and their customer service isn't as great. Pest Pac does have amazing customer service. Every time I've called or email in, I get a quick answer to my questions. If the person isn't sure, they check on it, and call/email right back.

Cons

It was a bit hard to learn, and I'm not crazy about the blue color of it all but thats just little stuff. I have no actual complaints.

Review Source

JS

Jessica S.  
Administrative Assistant  
Consumer Services  
Used the software for: 2+ years

### "Using pestpac for 10+ years and I really like it."

November 18, 2019

5.0

It is extremely user friendly and does so much!

Pros

Pestpac is always looking to improve their system, they have updates and also have a seperate site that allows users to suggest ideas for future updates! We love that we can do everything in this 1 system. We have eliminated other software programs and fees and are able to ONLY use pestpac.

Cons

I wish there was a review screen when sending email notifications like the review screen when sending phone call notifications. Also, we would like the checkbox for calls and emails included in the appointment screen after clicking on an appointment. Also, we'd like to see a prepay option for customers in the customer portal.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

They old system was very outdated and we grew to big for the quickbooks method!

Review Source

Response from WorkWave

January 9, 2020

Hi Jessica - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.

NV

Nathan V.  
Supervisor  
Environmental Services  
Used the software for: 2+ years

### "Customer support"

February 5, 2021

3.0

The basic idea is great, but am currently looking at other software that doesn't nickel and dime and that offers people to help, not just say they are going to find someone to help.

Pros

The software itself is decent and has lots of features that are useful.

Cons

The lack of ability to use it the way we want to and the "customer support" is ridiculous. They rely on the community site to give you answers instead of actually doing anything themselves. I have issues that should be simple things like putting more than 5 characters on the name field next to a phone number and many other little things that they basically say to put in the digital suggestion box. Thanks for the lack of help.

Review Source

Response from WorkWave

March 19, 2021

Hi Nathan, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our customer service did not satisfy your expectations. We will be reviewing this issue with our team. However, we are so happy that you are finding success with PestPac. We look forward to continuing our relationship with Tony's Pest Control.

JW

James W.  
Account Manager  
Consumer Services  
Used the software for: 2+ years

### "Document Uploads Ridiculously Slow"

July 23, 2021

4.0

Slow and cumbersome.

Pros

This message isn't about pros and cons. This message is about a specific problem listed below in the "cons" section.

Cons

I need to upload dozens of PDF documents and photos to various accounts. When doing so a red font message appears under each one as it "scans document for viruses". This is needless, cumbersome, and ridiculously time consuming for PDF files and Jpegs. While I understand the need to scan certain types of files (maybe website links) there needs to be a way to turn it off. IF there is no way to turn it off then that shows a lack of intuitiveness toward company time and thus is unacceptable in an age where time is money more than ever.

Review Source

Response from WorkWave

July 29, 2021

Hi James, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. I will share this information with our leadership team and hope to work with you on a resolution.

JJ

June J.  
Bookkeeper  
Consumer Services  
Used the software for: 2+ years

### "To PestPac or Not"

November 19, 2019

5.0

Pros

Love the accountability for money in this program. We briefly switched to another software and it was 6 months of sheer terror trying to get sound, solid numbers out of the other software. With PestPac you know that your numbers are solid. Schedulers also love that the appointments do not auto move after auto calls have gone out.

Cons

This software is a little more rigid (not live) than some softwares on the market, but to have sound accounting numbers being live is not all that it is cracked up to be. It is a little pricey, but again the functionality is consistent in the program.

Reason for choosing PestPac

We wanted to go back to PestPac because of the reliability of the product. Day in, Day out it will do the same thing.

Review Source

Response from WorkWave

January 9, 2020

Hi June - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.

JD

John D.  
PCO  
Facilities Services  
Used the software for: 2+ years

### "Ease of use"

August 2, 2022

3.0

Good. Could be better.

Pros

Easy mobile use. Like the use of documents with the mobile application.

Cons

Hard to attach documents to emails on the desk top. Reports need a quick list other than all the options of running reports.

Alternatives considered

[Briostack](https://www.capterra.com/p/160267/Briostack/)

Reason for choosing PestPac

Customer service

Review Source

Response from WorkWave

August 8, 2022

Thank you for your review, John! We appreciate your positive comments and have passed along your notes of improvements. Thank you for choosing PestPac!

NK

Nancy K.  
Business Development Manager  
Environmental Services  
Used the software for: 2+ years

### "Work smarter not harder.."

November 14, 2019

4.0

The problems we are solving is the same as above. Scheduling appointments in a timely matter. It has solved the problem of doing it manually. My over all experience is positive with the exception of a few things I believe should be worked on.

Pros

the convenience of scheduling appointments and allowing our daily tasks to be at our finger tips and not done manually.

Cons

There are a few things I think they can do better on the scheduler. Being able to snap up or down time blocks like other appointments would be more convenient. Also printing out a customer renewal form is a lot more work than it should be, and we do this often. I think these things should be updated.

Review Source

Response from WorkWave

December 7, 2019

Hi Nancy - Thanks for the positive review and the helpful feedback! We are so glad you are finding success with our software, and will be sharing your feedback with our team.

VR

Verified Reviewer  
Office Manager  
Environmental Services  
Used the software for: 2+ years

### "It's great when it works"

September 17, 2019

3.0

My overall experience with PestPac is that It is great when it works

Pros

What I like the most about this software is that they offer so many different features in the same place

Cons

What i I like the least about this software is that all of the different features they offer have constant issues

Review Source

HG

Haley G.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Could use some improvement"

October 25, 2017

3.0

Really great software overall, but it is on the pricy side.

Pros

The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports.

Cons

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

Review Source

EA

Elizabeth A.  
Operations Manager  
Consumer Services  
Used the software for: Less than 6 months

### "Used to be great, but has declined over the years"

December 15, 2016

1.0

I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements. It was exciting to have a software that had the ability to invoice customers, compile great reports, schedule customers, track leads, process credit cards, process ACH, track commission, connect third party collections partners, track employees, provide up to date state forms, and had communication elements. All this sounds great and like a 1 stop shop. The only and main issue is most of the features don't function at all or as they should. Scheduling took years, the scheduling aids simply did not work at all. I went to a Pest Pac conference and found many other customers that had the same complaint. Pest Pac lead tracking is a joke. I called to complain and the sales person agreed. He tried to sale me another add on services. The only thing worst than the lead functions are the reports. Pest Pac is very antiquated and hard to master. If you do not put information in exactly right you can make an error that cannot be corrected. The report will probably never work for any customer. You would have to be a full time data entry expert to enter information in a way that did not jack up the reports. Finally, billing is holy hell. The service is too pricey and the add ons are a trap. You have to buy add on to use some of the basic features that apart form the package. Tech support also sucks. I ended service in August and received an email in September that said they were still working on an issue I reported in July. Don't bother with Pest Pac. Every other software provider provides the same features in a simpler way. Avoid Pest Pac at all cause.

Pros

Mature company that was a been in the service industry for a while.

Cons

Slow unresponsive tech support, too expensive, feature do not work or work well. To use basic feature you have to pay for add on services, the billing department sucks. The company does not respect the fact that they support other business and the software is vital to the operation of a business. The system goes down for hours at a time and when they do system updates

Review Source

rG

regena G.  
branch manager  
Consumer Services  
Used the software for: 6-12 months

### "horrible"

January 11, 2023

1.0

We all hated it. from the start to finish was a headace

Pros

At the beginning was the digital log book and how it scheduled.

Cons

after months of use and a nightmare to imput information with little help from new people on support that didnt know what to do either, we started to pull reports to see where our progress was. the reporting totally is off and horrible! to much information all over the place and wrong! I would not recommend this software to anyone. Its entirely to complicated and does not work properly. see ya.

Reason for choosing PestPac

the digital logbook.

Review Source

Response from WorkWave

January 17, 2023

Hi Regena, Thank you for taking the time to share your experience with WorkWave. Customer satisfaction is a top priority for us and you can be assured we are looking closely into your feedback in order to improve. Thank you, WorkWave

JF

Jennifer F.  
Administrative Assistant  
Chemicals  
Used the software for: 2+ years

### "PestPac is the logical choice for pest control companies"

February 8, 2022

4.0

Pros

What I like most about Pestpac is the ability to set it up according to particular business needs. Not every business is the same, and Pestpac allows you to be unique in the sense of how you build your software.

Cons

The complexity. There are so many options and so little clear definitions. Checking or unchecking one box could make or break your entire set up.

Review Source

Response from WorkWave

February 14, 2022

Hi Jennifer - Thanks for the review!

GI

George I.  
Operations Manager  
Consumer Services  
Used the software for: 2+ years

### "Pest Control Program"

August 18, 2022

5.0

Our Business has benefited with using PestPac

Pros

There are many Reports that can be used to help track or Business and forecast.

Cons

Advance call or texting, notification of service.

Alternatives considered

[Briostack](https://www.capterra.com/p/160267/Briostack/)

Review Source

Response from WorkWave

August 29, 2022

Hi George - thank you so much for leaving us a great review. We're so happy you're finding success with PestPac!

KP

Kelly P.  
Owner/Operator  
Chemicals  
Used the software for: Less than 6 months

### "BC/PD Thumbs Up!"

May 6, 2021

5.0

It has been Amazing, I used this software prior at another company but never on the admin side of things so it has been a chore but The Customer Success team has been amazing Shaylyn Tiano has been going the extra mile setting up several days more then she should have to make sure I was up an running for a massive account that needed to have devices scanned and detailed reports printed, that account is the reason I originally purchased Pest Pac for in the 1st place.

Pros

I used this when I worked at several other pest control companies, I liked how well it can be utilized and transformed into what I need in order to provide better documentation to my customers.

Cons

I was always on the Tech side out in the field never doing the admin part...its a lil over whelming but Shaylyn Tiano from the Onboarding Customer Success Team is simply put..."THE BEST OF THE BEST!"The over whelming part of it i guess is all that is involved in getting things set up to run.

Reason for choosing PestPac

I needed the best and I was familiar with Pest pac...it was a logical choice.

Switched from

[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)

Devices were not gonna be able to be tracked, and they didn't offer trend reports, which I need for my vegetable produce farm account.

Review Source

Response from WorkWave

May 7, 2021

Hi Kelly! Thank you for your review. We are so happy that you are finding success using PestPac! Shaylyn is such an asset to our team and we are happy that you enjoyed working with her. We look forward to continuing our relationship with Blue Collar Pest Detection!

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