# Page 5 | PestPac Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is PestPac the right Pest Control solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/23130/PestPac/reviews

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PestPac

3.9 (253)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of PestPac

## Showing most helpful reviews

Showing 101-125 of 253 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

ZB

ZACHARY B.  
manager  
Environmental Services  
Used the software for: 1-2 years

### "pestpac"

November 15, 2019

4.0

It has been a benefit for our business

Pros

Being able to organize everything and route more efficiently

Cons

It has been difficult to get a hold of someone outside of regular business hours and even when you do it can still take a few days to resolve some problems.

Alternatives considered

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Review Source

Response from WorkWave

January 9, 2020

Hi Zachary - Thank you so much for the great review! We are so glad to hear you are finding success with our software. However, we are sorry to hear that you are having issues with the speed to resolve problems, we will pass this valuable feedback to our team.

VR

Verified Reviewer  
Manager, Sales Development  
  
Used the software for: 1-2 years

### "Very useful"

March 7, 2018

4.0

Pros

Super helpful to scheduling routes, invoicing, follow-up calls, and overall tracking / maintaining customer list & information.

Cons

Not the most user friendly, because it is such a big piece of software.. but customer support is very useful to assist.

Review Source

NH

Nicole H.  
Owner/Bookkeeper/Administrator  
Consumer Services  
Used the software for: 6-12 months

### "Administrator review"

March 1, 2019

4.0

PestPac gives me a lot of reporting options and, for the most part, is user friendly after using it and familiarizing myself with all the available options.

Pros

I work from home, so I like the fact that PestPac is internet driven. Since I'm the administrator, I can correct/address any issues that my employees have in real time.

Cons

It's VERY expensive! Also, the sales department is not very flexible. For example, we thought we wanted to use the VRM routing module until I looked at it in depth and realized that it is a lot of extra work to implement especially since our location is rural. The sales rep is not very understanding and doesn't want to postpone our implementation. This is our business and we are going to make the decisions for what's best for our company even if that means using a different software.

Review Source

AH

Andrew H.  
Pest Management Specialist  
Consumer Services  
Used the software for: 2+ years

### "Very helpful tool"

March 1, 2019

4.0

PestPac has really revolutionized the way we have interacted with customers and completes orders/reports. There is definitely room for improvement, but I highly recommend it.

Pros

It streamlines reports and the ease of running CC's and emailing/notifying clients. I like the ability to save favorites that I use personally.

Cons

Seems to have periodical connection issues causing me to have to log out to update. Used to he able to swipe between open orders for the day, but you have to back out and scroll up/down instead.

Review Source

SP

Sabrina P.  
Office Manager  
Environmental Services  
Used the software for: 2+ years

### "Essential to our Business"

December 16, 2020

5.0

Having a software that does automatic invoices has really streamlined our business. We find offering electronic logbooks to our audited accounts sets us apart from many other pest control companies.

Pros

This software replaces the use of costly and often problematic scanners.

Cons

There is a lot functions that can be extensive to learn.

Review Source

Response from WorkWave

December 24, 2020

Hi, Sabrina! Thank you for your great review! We are so happy that PestPac has been able to set your business apart and has helped you to streamline your processes! We look forward to continuing our relationship with Sentinel Pest Control.

DW

Dawn W.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Your Technical support team is the best!"

November 19, 2019

5.0

The support team is great, always helpful and friendly.

Pros

Ease of use and of course the excellent technical support.

Cons

Flexablity to go paperless in our lawncare division.

Reason for choosing PestPac

At the time PestPac was one of the few software taylor made for the pest control industry. We have been on PestPac since the late 90's so I do not remember what other companies we looked at.

Review Source

Response from WorkWave

January 9, 2020

Hi Dawn - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.

DF

David F.  
Service Technology Manager  
Public Safety  
Used the software for: 2+ years

### "Best in the business"

October 24, 2019

5.0

Great! We use it for everything from billing, to service, to reporting, routing, and GPS.

Pros

PestPac offers all the features that we need to run our business and it happens in 1 program. That means 1 program to train on and 1 program to administer.

Cons

It is an expensive product, especially when using all the various features. Some of the modules are a work in progress, however they are still full price.

Review Source

JK

Jon K.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Easy and full of options"

November 14, 2019

5.0

Our experience with WorkWave PestPac has been great through the years. The PestPac has grown but never stopped taking care of the little companies like ours our. They listen to what our needs are.

Pros

You can make changes to fit your needs and what works for you and your company. It is full of options yet reasonably priced. Very user friendly and great support team.

Cons

We have no complaint. We have been pleased with PestPac.

Review Source

Response from WorkWave

January 10, 2020

Hi Jon - Thank you for the review! We are so glad you are finding success with our software.

LJ

Leslie J.  
Dir. of Internal Operations  
Consumer Services  
Used the software for: 2+ years

### "WorkWave/PestPac"

March 1, 2019

5.0

Customers love the portal so that they have access at any time. My team loves the ease of flow of the process.

Pros

The interface is simple and concise to use. The robust programming allows you to really customize the interface to your needs. Support is great, trainings are easy to access, follow and review. They listen and take note of the needs of their customers.

Cons

Graphing, and ease of changing contracts in lead management, adding pictures to lead management agreements

Review Source

EO

ERIK O.  
OWNER  
Pharmaceuticals  
Used the software for: 2+ years

### "Really not happy with current support "

November 14, 2019

3.0

its ok

Pros

booking, billing and routing are the most important features

Cons

not consistent buttons (right click for a calendar on one page on left another). Support is sucking with this new customer access

Review Source

Response from WorkWave

January 9, 2020

Hi Erik - Thank you for the review of PestPac. We are pleased to hear that you are happy with the booking, billing, and routing features but sorry to hear that you are unhappy with current support. We will pass your valuable feedback to our team so we can make improvements. Have a great day!

bB

bryan B.  
Owner  
Consumer Goods  
Used the software for: 2+ years

### "My Honest Opinion On Pest Pac"

March 1, 2019

5.0

Onboarding can be overwhelming at times, but the support staff has always been helpful and available whenever needed. You really get the sense that everyone cares about your success.

Pros

Pest Pac software is extremely comprehensive. It offers everything you could imagine from accounting to customer service. I'm a huge fan of Pest Pac Mobile.

Cons

Being so comprehensive can also be negative in that it takes years to master all of the aspects it offers.

Review Source

AG

Angela G.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Great for scheduling, routing, and keeping track of customers! "

November 14, 2019

4.0

I think I like that I can call the support team and help me walk through the software issues.

Pros

I love that it regenerates customers and we can link it between the technician and the office. I love the paperless option.

Cons

I don't think its as easy to navigate. I am still learning certain aspects of the software.

Review Source

Response from WorkWave

January 10, 2020

Hi Angela - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

KM

Kathy M.  
admin  
Consumer Services  
Used the software for: 2+ years

### "Business Office Review"

March 8, 2019

4.0

Pros

I am impressed with the customer service aspect of this software. If I encounter a problem I can not solve, customer service is very efficient addressing my issue in a timely manner. I find this software fairly easy to use.

Cons

When processing a credit card, often the link to Element will glitch, this is frustrating because it will process the transaction, but does not reflect in PestPac.

Review Source

JC

Jeff C.  
Service Manager  
Public Safety  
Used the software for: 2+ years

### "Work in Progress"

March 8, 2019

4.0

We are implementing more structure everyday to our small company. PestPac has and will continue to allow us to further expand what services we can offer to our clients while becoming more efficient in the process.

Pros

That it will allow us to go electronic and eliminate paper documentation all together.

Cons

Without the proper onboarding process or initial training, it can be very overwhelming to initially learn how to use the software.

Review Source

JM

JOANNE M.  
ACCOUNTING MANAGER  
Consumer Services  
Used the software for: 2+ years

### "PEST PAC REVIEW"

November 22, 2019

5.0

IF THERE IS ANY ISSUE, WORK WAVE IS ALWAYS PROMPT AND HELPS ME FIGURE OUT A SOLUTION.

Pros

THE EASE OF SCHEDULING , ENTERING NEW CUSTOMERS & PAYMENTS.

Cons

SOMETIMES ITS SLOW, AND I WOULD LIKE A BETTER WAY TO SEND MONTHLY RENEWALS

Review Source

Response from WorkWave

January 6, 2020

Hi Joanne - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

AS

Amy S.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "A+"

November 14, 2019

5.0

PestPac helps our business to run smoothly. I could not be more pleased with the program. Customer support is outstanding.

Pros

Software is easy to use. PestPac makes sense and the training videos are very informative.

Cons

Can feel overwhelming at times. There is so much to learn in PestPac.

Reason for choosing PestPac

N/A

Review Source

Response from WorkWave

January 10, 2020

Hi Amy - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

ME

Melanie E.  
Accounts Manager  
Environmental Services  
Used the software for: 2+ years

### "Great Product"

November 19, 2019

5.0

The customer service is very good the always respond quick and answer questions. The software is easy to use and a great way to keep things organized.

Pros

How easy it is to use, the customer access, online access allows me to work anywhere if I can’t be at the office,

Cons

The program Can be slow at times and spin

Review Source

Response from WorkWave

January 9, 2020

Hi Melanie - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.

VE

Victoria E.  
Bookkeeper/HR  
Consumer Services  
Used the software for: Less than 6 months

### "One of very few software choices in Pest Control Services"

August 29, 2019

3.0

It was mediocre. I would not rule it out 100 percent for a company to use, but I do not feel comfortable recommending it. I feel that the company might need to find new programmers or look outside the box they are in currently to make the software flow better and be more up-to-date on how the screens (options) interact.

Pros

it was affordable. Good customer support.

Cons

This software is a bit clunky. By clunky, I am referring to the different options (screens) and the way the user has to interact between the choices. It seems to use less sophisticated programming and reminds me of programs written years ago using MSDOS.

Alternatives considered

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Reason for choosing PestPac

There are not many options for Pest Control software.

Review Source

Response from WorkWave

September 4, 2019

Hi Victoria - Thanks for your feedback. We are glad you have found success with our customer support, but are sorry to hear about the user experience you are having with the software. We are taking your feedback into consideration, and appreciate the valuable insight.

SF

SHANE F.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Excellent team, great customer support and software."

March 1, 2019

5.0

Pros

We have grown with Pestpac over the years and evolved as the industry has changed, cutting edge technology. Greatly appreciate the customer service and the online review program.

Cons

It is complicated just getting started but give it time and set it up correctly. It is a little bit pricey but I understand the development it takes to maintain a program.

Review Source

LG

Linda G.  
COO  
Environmental Services  
Used the software for: 2+ years

### "Great Software"

November 19, 2019

4.0

Our experience has been wonderful with the software and the staff support we receive.

Pros

It meets our needs with customer management and billing.

Cons

There are several different in the software.

Reason for choosing PestPac

There was more customer management with pest pac

Review Source

Response from WorkWave

January 9, 2020

Hi Linda - Thank you so much for the great review! We are so glad to hear you are finding success with our software.

AS

Alegra S.  
Office Clerk  
Consumer Services  
Used the software for: 1-2 years

### "Pest Pac is Awesome"

July 18, 2019

5.0

Pros

I like the ease of use. If you are switching from another software it may seem overwhelming just because it has so many features. It is amazing when you get the hang of it.

Cons

There are many features and at first it is overwhelming.

Switched from

[Ortto](https://www.capterra.com/p/131879/Autopilot/)

Company needed software with more features

Review Source

Response from WorkWave

July 26, 2019

Thank you for the review, Alegra!

AW

Ashley W.  
Partner  
Consumer Services  
Used the software for: 2+ years

### "Easy to use "

March 8, 2019

4.0

PestPac has been great in helping ease growing pains for my company. The website that integrates directly into pestpac has been a game changer for us. Allowing online payments and scheduling online allows my office staff to be more efficient.

Pros

I like the products syncs instantly and updates our technicians in real time when adding appointments.

Cons

I don’t like having to generate orders each month.

Review Source

aT

alana T.  
administrative sales coordinator  
Facilities Services  
Used the software for: 2+ years

### "functionality "

March 15, 2019

4.0

I like this system, the customer support is good and they have been able to accommodate most of our unique requests. I like the ability to customize our screens (adding fields to support our functionality)

Pros

the ability keep multiple points of data in one place (documentation upload, etc) report writer to craft custom reports

Cons

navigation is a little challenging when this program is new

Review Source

SF

Sammi F.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "One of the better programs I have used"

March 15, 2019

5.0

Overall please but would love more tutorials on reporting and information about dashboard.

Pros

The scheduling features are amazing! Batches are much simpler with pest pac compared to other programs! The option for reporting is great!

Cons

Not enough explanation/tutorials with how to run reports (sales, etc) Have to call support constantly to determine what/how to run a report if I have never ran said report before. Some support staff is amazing while others seem to have no experience or knowledge of any reports.

Review Source

VR

Verified Reviewer  
owner  
Consumer Services  
Used the software for: 6-12 months

### "PestPac review"

August 9, 2018

1.0

Pros

The only thing that I liked was that they let me out of my contract early. It was easy to end our relationship with PestPac.

Cons

Very hard to use. A dinosaur of a product that instead of re-designing they seemed to have just added on to. Expensive. They have you sign a contract. They are always trying to sell you more products to add to PestPac. The free training that they provide is terrible and when that's over they charge you. I watched YouTube videos on PestPac and it was still so ridiculously hard. Their reps can be rude at times. My current software is so easy, no contract and always free support! PestPac was a nightmare.

Review Source

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