# Page 6 | PestPac Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is PestPac the right Pest Control solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/23130/PestPac/reviews

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PestPac

3.9 (253)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of PestPac

## Showing most helpful reviews

Showing 126-150 of 253 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MC

Melissa C.  
President  
Environmental Services  
Used the software for: 6-12 months

### "Amazing Sofware"

November 20, 2019

5.0

I can see everything that is being done in each property with the technician notes and pictures, we never miss a service and we have an option to send the report however we want it to our clients.

Pros

I love how it organizes your company and keeps you looking super professional with your clients

Cons

Being a beginner, I didn't understand the purpose of each step. It was very confusing... Thank Goodness, I can call any time whenever I have a doubt and it's always solved. I didn't like the first tutorial videos. They were extremely long and was hard to get to the point.

Review Source

Response from WorkWave

January 6, 2020

Hi Melissa - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

JV

Jennifer V.  
Office Manager  
Chemicals  
Used the software for: 2+ years

### "Great program"

March 8, 2019

5.0

Great layout and easy to navigate. Love the access I have to it no matter where I am. Easy to get reports that I need. Support is always a quick phone call away.

Pros

Easy to use and love I can access it anywhere at anytime. Customer support is amazing and always resolve any issues or questions quickly.

Cons

Nothing. All of it is straight forward and user friendly.

Review Source

DF

Dorothy F.  
Owner  
  
Used the software for: 2+ years

### "I really like pest pac!"

September 18, 2016

5.0

I've used several pest routing software systems, and Pest Pac is by far the best. I love the fact that all users can access the information, and the tutorials are extremely helpful. The fact that I can utilize the tutorials when I need them, on my schedule, is awesome. I recommend pest pac all the time.

Pros

It is super easy to use. It has a lot of features in house, as well as mobile functionality out in the field too.

Cons

Sometimes I have to leave a message for their support team when I have a question, but they always get back with me normally by the end of the day.

Review Source

TS

Tammy S.  
Office Manager  
Construction  
Used the software for: 2+ years

### "PestPac Review"

November 20, 2019

5.0

Over all the product is very user friendly

Pros

There are a lot of capabilities to design the program for your needs.

Cons

There are a lot of items/boxes on the pages that we do not use and would like to eliminate some of them off the screens that are being used.

Review Source

Response from WorkWave

January 6, 2020

Hi Tammy - Thank you for the review! We really appreciate the valuable feedback.

DT

Denise T.  
FInance/HR Manager  
Consumer Services  
Used the software for: 2+ years

### "Experience With Pest Pac"

March 1, 2019

4.0

My experience as a user is that I am having to come up with work arounds for the Pest Pac system short comings. The advantages that I see is that the software is evolving into a more customer friendly system.

Pros

The customer service people are very nice and very willing to help when they are able.

Cons

The limitations and some functions of the software.

Review Source

WJ

Wendy J.  
Administrative Assistant  
Consumer Services  
Used the software for: 2+ years

### "Great Overall"

March 1, 2019

4.0

The scheduling is much easier now. As well as pulling research when needed. Makes my day a lot easier.

Pros

I like the ease of use. That I can easily figure out what I need to do, if it's something new.

Cons

There's really no cons, other than sometimes there's a short glitch here or there. But they are usually fixed in no time.

Review Source

VR

Verified Reviewer  
Director of Operations  
Consumer Services  
Used the software for: 2+ years

### "PestPac Admin User"

March 4, 2019

4.0

Satisfied with the ease of scheduling and tracking activity.

Pros

Scheduling and service request are simple. Payment posting.

Cons

Help pages don't go into enough details or provide samples. Confusing terminology. Numerous Reports, but do not always have what is needed. Excludes some common sense simple features.

Review Source

MS

Matt S.  
Integrated Pest Management Specialist  
Government Relations  
Used the software for: 1-2 years

### "Crucial record keeping"

March 12, 2019

5.0

I work for a Parks Department and we didn't have a good system for capturing our field observations from inspections. This software is very intuitive and flexible, and now we can record, access and share data easily.

Pros

Pestpac makes it easy to capture observations in the field, and for all employees to share and view information.

Cons

It took awhile to get the software set up, because I had to enter data for over 200 properties and about 60 pesticides, but the tech support team made it doable!

Review Source

RM

Robert M.  
General Manager  
Environmental Services  
Used the software for: 2+ years

### "No kiss"

November 24, 2019

3.0

I was brought up to not speak poorly

Pros

Route optimization is the best feature I have found

Cons

Keep it simple stupid is my title because this software does everything but that.

Review Source

Response from WorkWave

January 10, 2020

Hi Robert - Thank you for the review, we are glad you are finding success with our route optimization, and we really appreciate the valuable feedback.

SP

Steve P.  
Vice President  
Chemicals  
Used the software for: 2+ years

### "Pest X OC Review"

March 1, 2019

5.0

This is a solid company with a quality product and great support with an excellent track record.

Pros

Streamlines the entire process and paperwork flow. Allows very customizable controls over most aspects of the business.

Cons

Some features that seem like they would be base items are actually additional costs.

Review Source

FZ

Frank Z.  
IT  
Retail  
Used the software for: 2+ years

### "Support Calls"

March 8, 2019

5.0

My experience overall with PestPac is great. There are always going to be issues but the support team is always there to help.

Pros

When I have issues with the software they have a great team to help resolve the issues.

Cons

On the expensive side. Modules that I feel should be included are not and are pricy.

Review Source

EC

Elizabeth C.  
Office Manager  
Retail  
Used the software for: 2+ years

### "Great product"

March 1, 2019

5.0

Wonderful no issues and if there are they are corrected very quickly

Pros

Easy to access and can enter just a few keywords and find an address for a customer quickly. Never freezes up and the customer service is always on point

Cons

Nothing at all ...I have no issues with the software

Review Source

KC

Kendra C.  
Pest Department Office Manager  
Chemicals  
Used the software for: 2+ years

### "Software review"

November 14, 2019

3.0

Pros

Pretty easy to utilize and get around in

Cons

Mostly time it takes to get resolution to problems

Review Source

Response from WorkWave

January 9, 2020

Hi Kendra - Thank you for the review of PestPac. We are happy to hear that you are finding ease in utilizing the software! We will pass your valuable feedback on delayed resolution time to our team.

FF

Fabiana F.  
Office Managed  
Environmental Services  
Used the software for: 2+ years

### "Excellent software "

November 14, 2019

5.0

Everyone is knowledgeable and helpful . And I always trust the software even if what I need is not there . I trust the team to research or customize to our needs .

Pros

It has most of what we need to make our company function better

Cons

Missing pieces . Any call is something missing

Review Source

GP

Guy P.  
  
  
Used the software for:

### "Adequate system for smaller businesses"

February 1, 2017

3.0

PestPac has a lot of thought and effort put into it and it helps get the job done. It is mostly geared toward small companies who lack the capabilities to do custom software design. It works as a basic ERP in the sense that it does field service as well as billing. It links to quickbooks if you prefer an external billing system but quite frankly I think you'd be better off saving the money and just using PestPac. It falls short when you start to expand and require a lot more custom workflows and company specific needs. They take the "good for the goose, good for the gander" approach and system customizations (if seen as favorable) become stock in the product after a period of time. This means that the rest of the industry gets to benefit from your companies ideas. This isn't inherently bad but it can damage competitive advantage. From a database and design perspective they are using outdated technology and their database could do with a re-write. Tables are often used for multiple situations which can led to a lot of jury-rigging of fields. If you are a small company that needs data and needs to get the job done PestPac will perform well for you and elevate you beyond competitors who are using paper tickets. If you are a larger company who strives to use their own secret sauce you will be better served getting a more generic service platform and customizing it to your needs.

Review Source

GA

Gabriel A.  
Technical Director  
Consumer Services  
Used the software for: 2+ years

### "Feature packed software"

November 19, 2019

5.0

Pros

It has everything you are looking for. For basic or inclusive software needs it has it

Cons

The software is great but it has a steep learning curve.

Review Source

Response from WorkWave

January 9, 2020

Hi Gabriel - Thank you so much for the 5-star review! We are so glad to hear you are finding success with our software.

SS

Sarah S.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Help Desk"

March 8, 2019

5.0

Pros

The thing I like the most about Pest Pac is when I call the help line they are quick and friendly. They walk me through every issue I am having and stay with me until it is resolved.

Cons

The cost is a bit more pricey than I would like.

Review Source

DP

David P.  
Owner  
Chemicals  
Used the software for: Less than 6 months

### "TERRIBLE"

August 5, 2021

1.0

The guy that tried to help me learn the software was capable and nice enough. However the software is clunky, clicky and dated. After several months and a lot of effert, the software is simply not for me. With a bunch of failures from the software and looking unprofessional infront of several customers,I decided to go with Gorilla Desk. Workwave is continuing to hold me to the contract, that is fine. However the harrassing emails want me to pay the balance of the contract at once and not have access to any records is really unnecessary and rather disappointing.

Pros

Nothin. This software is absolutely terrible. The company does not care about customer satisfaction AT ALL. Use Gorilla Desk, 1/4 the cost and much better software and company.

Cons

Difficult to answer as I did not like anything about it.

Reason for choosing PestPac

I thought it would be rather easy as it was used at my previous employer

Review Source

Response from WorkWave

August 12, 2021

Hi David, One of our top priorities is being able to meet our customers' needs and we are sorry that our solution did not satisfy your expectations. We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes and we will be reviewing this issue with our team.

MP

Melissa P.  
Sales Manager  
Environmental Services  
Used the software for: 2+ years

### "PestPac Review"

March 1, 2019

5.0

Overall experience is good. It operates exactly as we need it to

Pros

I like the efficiency of it. Also the "User Friendly" program style

Cons

Only the Dynamic List section of the software. This should be made to be a bit more specific.

Review Source

TR

Tierney R.  
Office Manager  
Environmental Services  
Used the software for: 2+ years

### "Worth a try"

March 8, 2019

4.0

Sometimes the software is great and some times it's the opposite

Pros

I like most that this software has multiple functions in one place

Cons

I like least that when this software updates it changes multiple things with no warning

Review Source

LD

Laurie D.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "It has been very difficult to use, where as, I am a Quickbooks user and it is so different. I only use, (know how to use, a small fraction of what the software capability is)"

May 9, 2017

3.0

What really would be nice is to have a one on one in person at my desktop training or a class in town. I have a hard time to take extra hours out of my day to study video training, where I feel I still may not quite get it. I would though make a point to take time out of my day to go to an actual class, where I feel it would be beneficial.

Pros

Reports- Keeps track of the chemical use. I like that my applicator can input information, while working in the field. I like the automated emails and how it separates the bill- to from the location of service. I like the way the invoices and statements look.

Cons

Time consuming to learn how this software works. Over the phone training is not for me. Although the one on one is very nice, but I feel Webinars would be a better way to educate.

Review Source

DP

Danielle P.  
President  
  
Used the software for:

### "So frustrated with this program"

May 3, 2016

2.0

I have been using PestPac since it was in DOS form (yes before Windows). I have been through all of the growing pains and have never been so disappointed. They are so confused with their own growth that nothing is stable (they even keep changing their name). Instead of focusing on one aspect and expanding that until it works, they have so many projects going that nothing works properly. I have to log into one website to do daily work. I have to log into another website to print invoices. I then have to log into yet another website to use a route mapping program and to access my employee timesheets. Pestpac's constant answer: "We know that is an issue and hassle and we are working on it." I am so tired of hearing that phrase. Although they have made customer service more accessible and everyone is friendly, if you can't make your program run properly then don't distribute it. I realize after new releases, that there will be glitches. However, I can't believe that I have to use 3 different websites just to do my daily work. I thought their community site would be beneficial for the consumer to let PestPac know what's wrong but if you look most of the known issues have "under consideration" or "in progress" for correction. Those "in progress" issues are mostly a year or more old. Create a program that works in its entirety and quit adding new things until you have the system running smoothly to begin with. By the way, as I have been looking into other companies, PestPac's costs and extra costs are extremely high compared to their competitor's. Time for a change.

Review Source

AB

Alain B.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Pestpac user "

April 5, 2021

5.0

Pros

Organization and easy to use for all ages

Cons

Automatically filled chemicals as promised in the last meeting

Review Source

Response from WorkWave

April 9, 2021

Hi Alain! Thank you for your review. We are so happy that you are finding success using PestPac!

DW

Debbie W.  
VP Corp Affairs  
Consumer Services  
Used the software for: 2+ years

### "PestPac"

March 5, 2019

5.0

For the most part, it is easy to learn to use and accurate.

Pros

On line based-can use from anywhere. Searching capabilities; adding accounts and posting.

Cons

Just cannot get some info on requested reports

Review Source

DM

Dan M.  
Manager  
Consumer Services  
Used the software for: 6-12 months

### "Dan's Review"

November 14, 2019

4.0

As a relatively new user I have been very happy with how easy the system is to use. It is user friendly and is able to in most cases quickly provide me with needed data. It also makes scheduling easier and tracking both finances and people a breeze.

Pros

It is very user friendly. I was able to adapt to the software very quickly with minimal training.

Cons

Sometimes the report writer gets a bit buggy and will not produce reports very quickly.

Review Source

Response from WorkWave

January 10, 2020

Hi Dan - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

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