# Page 7 | PestPac Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is PestPac the right Pest Control solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/23130/PestPac/reviews

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PestPac

3.9 (253)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of PestPac

## Showing most helpful reviews

Showing 151-175 of 253 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TY

Tim Y.  
Sales Manager  
Retail  
Used the software for: 2+ years

### "PestPac review"

March 8, 2019

4.0

I do like PestPac and think it is a good software. Some improvements to make more user friendly would be nice.

Pros

The way it stores customer information.

Cons

It would be nice if it was more user friendly.

Review Source

JS

Jason S.  
CIO  
Consumer Services  
Used the software for: 2+ years

### "Marathon Data System PestPac and RoutePoint Provide Excellent Support"

March 24, 2015

5.0

Pros

PestPac and RoutePoint by Marathon Data Systems have become essential software in our daily operation of both our pest control and HVAC service companies. Our 500 users rely on the software throughout the day to provide service and billing to our customers. Marathon Data Systems has been an excellent partner in the past 10 year helping us to custom tailor the software to our business needs. They have always provided top notch support to ensure we can put forward the best experience to our staff and customers. I would highly recommend Marathon Data Systems and their PestPac or RoutePoint software to any service company to handle their daily operations.

Cons

Customizations of the software do take time and effort on the part of the customer.

Review Source

nS

nohemi S.  
csr/accounting  
Environmental Services  
Used the software for: 2+ years

### "work"

March 1, 2019

4.0

Pros

I like that its easy to use and also to understand.

Cons

There is not very much options to send out letters to only certain customers. need to print and send them out.

Review Source

BM

Bobbie M.  
Office Assitant  
Environmental Services  
Used the software for: Less than 6 months

### "PestPac For Newbies"

March 1, 2019

5.0

I honestly like PestPac overall. It is very easy to use and it makes our job a lot easier.

Pros

I love how easy it was to learn. I'm not familiar with all of the things it does, but for the most part, I can maneuver through the program really well. I love that I can access it on my phone when I'm not in the office too.

Cons

I work as an office admin, not as a manager. Therefore, I don't have all of the options to alter things like she would. There are some things I wish PestPac would office. For instance, I wish there were a lock and confirm button. I wish the notifications popped up on the order in the scheduling area. I wish you had the ability to add a note when sending an invoice. It may be possible, but I would like to add the customers name to the call ahead screen. We can see the address and phone number, but not their name.

Review Source

BW

Bud W.  
Owner/Operator  
Chemicals  
Used the software for: 6-12 months

### "Pest Control Work"

November 19, 2019

5.0

Works great and I will continue to use it. Makes my day go by smoother and not get carpal tunnel in the process. :).

Pros

I use PestPac on a day by day basis to make it easier than writing EPA #'s, product names, customers name, addresses, payment, etc. It works great for my kind of work.

Cons

\-Can't really use the graph on the Termite Graph to draw a straight line or angle on my tablet.

Review Source

Response from WorkWave

January 6, 2020

Hi Bud - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

VR

Verified Reviewer  
President  
Consumer Services  
Used the software for: 2+ years

### "14 Year User of PestPac"

April 30, 2019

1.0

Great 14 years ago not so any longer.

Pros

14 years ago there wasn't a lot of options and it helped when we needed it.

Cons

Functionality, easy of use, extremely high cost of use, horrible customer service when there's an issue which is often. When we tried to get our data to try another software it took months to get the data backup.

Review Source

Response from WorkWave

May 17, 2019

Thank you for leaving a review, we sincerely appreciate your valuable feedback as we look to continually grow and improve our products and processes. We are sorry that PestPac has not met your expectations, but your feedback is appreciated and will be taken into consideration.

TD

Tony D.  
Service and Technical Manager  
Environmental Services  
Used the software for: 2+ years

### "PastPac has allowed ur company to save money in the routeing of out techs and sales staff."

October 24, 2017

5.0

It has helped us to better manage our service staff to better serve our customers

Pros

I love the best fit feature, which allows our CSR's to know very quickly which tech can respond to a service call the quickest.

Cons

We haven't had the time to use all the data the is available to us . I would like a few tips to help us expand out knowledge of the software.

Review Source

JH

Jason H.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Don't waste your time and money. "

April 20, 2015

1.0

Pros

The best thing I like about this software is its color schemes & that my contract is up and I can now cancel Don't use this product. Unless you're a computer genius. The desk top doesn't communicate with the app properly and the app doesn't communicate with the desk top. I had multiple reports of the same thing because of it. Then try and cancel those work orders...nope...communication error again and tech support had to delete them for me.

Cons

Tech support is semi helpful...when they call you back. Good luck getting a sales team on the phone. Once they sell you their service, its like they disappear. Been trying to cancel my service for a week and a half now and can't seem to get a hold of anyone. My office staff hates this program. After spending weeks yelling at them, I realized it wasn't their fault. The product just doesn't work correctly.

Review Source

HH

Heidi H.  
Administrative Assistant  
Chemicals  
Used the software for: 2+ years

### "A bit intimidating at first, but..."

August 22, 2018

5.0

It took a solid 6 weeks or so to really get the hang of it, but now I would be lost without it. It is very thorough with providing all of the information that a pest control company might need to run a successful business.

Pros

Lots of features. Easy to use. Very detailed. Great list of reports and functions.

Cons

Can be a bit intimidating when you first start to learn the software.

Review Source

AH

Addie H.  
Office Manager  
Accounting  
Used the software for: 6-12 months

### "I recommend PestPac to every pest control company"

April 12, 2019

5.0

Benefit is we can call anytime for assistance and we have been able to streamline a bunch of different parts of the business. Has made a big impact on the company.

Pros

It’s a great software and you can build it however you want. The amount of convienence this software provides is amazing.

Cons

There are still so many pieces I have t experienced yet. It’s a very robust system. That’s a good and bad thing.

Review Source

Response from WorkWave

May 17, 2019

Hi Addie - Thank you for the positive review, we are happy you are finding success with PestPac!

VR

Verified Reviewer  
CEO  
Retail  
Used the software for: 2+ years

### "If you are in pest industry you need pestpac"

March 12, 2019

4.0

Five out of ten

Pros

Numerous reports configured many different ways

Cons

Does not have accounting software that makes it easy to pull a P & L

Review Source

JC

James C.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Stay away from Pestpac"

March 6, 2019

1.0

Pros

Nothing. Complicated to use. Have used the old Pestpac version for years before monthly fees, but the newer version makes simple tasks difficult

Cons

Most of all, the over greed of the company. I decided a few weeks into the service that I wanted to cancel and wait for future date to upgrade. Too bad, they said. They are going to bill me the entire 12 months of the agreement, even though they will not be doing anything. This type of greedy business dealings is what brings this country down. I wonder if I would have lasted in business for as long as I did if I billed customers for service I didn't provide. If you are looking for software for your pest control business, I highly recommend staying away from these people. Try PestRoutes or Briostack. Anybody else, really.

Review Source

RP

Richard P.  
Operations Manager  
Consumer Services  
Used the software for: 2+ years

### "Expansive program but difficult to navigate"

December 6, 2017

4.0

Decent program, widely used nut could be more streamlined and user-friendly

Pros

Has many features and functions, lots of settings to choose from and ability to go mobile is very useful

Cons

Difficult to navigate through and set up. Customer service doesn't always respond in a timely manner and can sometimes be vague in their response

Review Source

KT

Kelly T.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Great software not user friendly"

August 17, 2017

4.0

Pros

Features like running credit cards on field and auto entering tax codes when adding customers are what we absolutely have to have.

Cons

This software is not user friendly and takes a long time to learn the ins and outs. I have seen there will be a lot of changes next month so I'm hoping this will help.

Review Source

MC

Marsha C.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "Pest Pac"

March 6, 2019

5.0

Pros

Easy to maneuver and self explanatory.

Cons

Some customer service isn't trained fully on the system.

Review Source

RH

Robert H.  
Owner  
  
Used the software for: 2+ years

### "Want to grow your business... Here is the answer"

September 19, 2016

4.0

This product, if used correctly will not only help you manage your customer base but will also provide vertical depth to your business.

Pros

Their RouteOp feature is the answer to immediate increased bottom line growth for your business.

Cons

No CRM or marketing automation; leads and sales process needs additional development

Review Source

LA

Lori A.  
Office Administrator  
Consumer Services  
Used the software for: 1-2 years

### "PestPac use"

March 11, 2019

4.0

Customer tracking. Tracking lead sources and close rates.

Pros

Ease in scheduling; access to customer information including past service history, billing, etc. Easy to use screens to quickly provide customer feedback.

Cons

Corrective accounting is cumbersome for me.

Review Source

TF

Travis F.  
Owner  
Consumer Services  
Used the software for: 6-12 months

### "Just a little tweaking. "

September 17, 2019

4.0

Customer service is awesome. Even when You have forgotten how to do something they always treat you with respect and explain everything as if you were first learning. There is a lot of information to use and to learn but it all comes in due time. Depending on how you operate will determine how much you actually use. Sometimes I feel overwhelmed but at the same time, glad it is available.

Pros

Able to use a mobile app with customers to process invoices, Paperless system, Saves time, stores important info/documents and security.

Cons

Work wave is making changes/updates but I feel there are still some changes/tweaking that need to change or be added to make things better.

Reason for choosing PestPac

Pricing and features.

Review Source

RH

Ryan H.  
Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Awesome software"

July 23, 2021

5.0

Pros

The flexibility of the software. If you offer different services, PestPac has options for that.

Cons

A lot of options a small company will not use. It makes things complicated in the beginning.

Reason for choosing PestPac

I will never be able to outgrown the program.

Review Source

Response from WorkWave

July 29, 2021

Hi Ryan, Thank you for your review. We are so happy that you are finding success using PestPac! We look forward to growing your business with you!

LH

Lori H.  
Office Manager  
Consumer Services  
Used the software for: 1-2 years

### "Pestpac review"

March 12, 2019

4.0

Pros

It allows you to pin point appointment times. RouteOp is a great tool!

Cons

It's not always user friendly. Hard to figure out how to get specific data out of the system. RouteOp does not take into consideration the last time we were at a stop.

Review Source

JJ

JENIN J.  
PEST CONTROL ENGINEER  
Consumer Services  
Used the software for: 6-12 months

### "THIS IS VERY USEFUL FOR SMALL BUSINESS "

November 8, 2017

4.0

Pros

\*HELPFUL IN YOUR DAY TO DAY SCHEDULING \*VERY HELPFUL IN INVOICING \* MAKING FOLLOW UPS \*MAINTAINING CLIENTS LIST

Cons

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

Review Source

bM

ben M.  
Owner  
  
Used the software for:

### "I would never, ever recommend this software to anyone. Actually, maybe my competitors..."

March 15, 2016

1.0

We have been using pestpac for 3 years and it hasn't changed since we started. Thats right, no meaningful updates, new technology, etc. It seems like this software code was written in the 80's when computers were pretty limited. Also, the programmers/people in charge have tried to make it so complex with multi-step processes for even small tasks. It is filled with redundancy and no intuitiveness. I think the code is so old and complicated that they can't bring themselves to trash it and build it from the ground up. I rue the day we signed an agreement with this company. Here are 3 things that pestpac will cause to happen to your business: 1. Lose money (Yes, the opposite of what good technology should do. You will lose money by hiring additional admin staff as well as very high software and add-on "module" costs.) 2. Spend hours and hours with multi-step tasks to do things that could be done with a few clicks with modern software. 3. Extreme frustration when thinking about how successful, lean and automated your company could be if pestpac provided a better technology solution. In closing, our days with pestpac are coming to a close. We have put it off because of the time consuming process of making a switch. How sad, that's the only thing that makes companies stay with pestpac, handcuffs and the pain of switching. Marathon or "workwave" should be ashamed of their product in the modern marketplace.

Review Source

JB

James B.  
QA Technician  
Executive Office  
Used the software for: 1-2 years

### "Review"

November 14, 2019

4.0

Very helpful

Pros

Ease of use. The functionality is excellent

Cons

Nothing. It is just what we require for our needs.

Review Source

Response from WorkWave

December 7, 2019

Hi James - Thanks for the positive review! We are so glad you are finding success with our software.

CB

Christopher B.  
Owner  
Automotive  
Used the software for: 6-12 months

### "Great Support for Great system."

March 15, 2019

5.0

It’s been a long learning curve but I am very satisfied with everything, Has been instrumental in streamlining the business.

Pros

Being able to email customers invoices and arrival times, auto billing, the mobile app.

Cons

A ton of options, technically its a good thing but can get very confusing. Customer service makes up for it, always happy to help with any questions.

Review Source

TA

Tom A.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Pest Pac is a Nightmare"

May 15, 2015

1.0

Pros

There is not much to like about this program, it is old school code and old school software mentality. I have been using computers since the days of DOS. This thing belongs in a museum not your office.

Cons

It is very user unfriendly, clunky and just impossible to use. By the time you have figured out even the least little task you have used up your tech support time and need to BUY more! Really!! This program is so hard to use they have a University for it! Oh, and you pay for that too. I own and operate several companies and PestPac is by far one one of my biggest mistakes I have made in business. We could not wait to get rid of them. Oh , don't forget their CONTRACT! Really, contracts today in the age of SaaS. Not gonna happen again

Review Source

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