# Page 8 | PestPac Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is PestPac the right Pest Control solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/23130/PestPac/reviews

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PestPac

3.9 (253)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of PestPac

## Showing most helpful reviews

Showing 176-200 of 253 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TC

TARRA C.  
OFFICE MANAGER  
Human Resources  
Used the software for: 6-12 months

### "PEST PAC SOFTWARE REVIEW"

March 1, 2019

5.0

Pros

I LIKE THAT THIS SOFTWARE IS EASY TO USE ONCE YOU GET THE CONCEPT OF EACH FUNCTION

Cons

THAT WHEN I ADD A NEW CUSTOMER FOR ME TO PUT THE LOCATION ADDRESS I HAVE TO GO BACK INTO THE SYSTEM. I THINK I SHOULD BE ABLR TO ADD THE BILL TO AND LOCATION AT THE SAME TIME IF IT IS A DIFFERENT ADDRESS AT TIME OF INITAL SET UP.

Review Source

LD

Laurie D.  
owner  
Consumer Services  
Used the software for: 6-12 months

### "Pestpac software for pest control company"

December 20, 2017

3.0

Overall it has been a good investment. Knowledge of the software is the key.

Pros

Easy invoicing, posting, and emailing. Great selection of reports; Keeps track of chemical use, which is very helpful whereas I will need an end of year report for the Maine Dept. of Agriculture. Mobile friendly.

Cons

It took me awhile to understand the basics; I have not grown beyond that. Complicated....We haven't had the time to use all the data the is available to us . I would like to get tips to help us expand out knowledge of the software.

Review Source

DH

DEBRA H.  
OWNER  
Consumer Services  
Used the software for: Less than 6 months

### "PESTPAC SOFTWARE"

November 22, 2019

5.0

I have had a great experience with PestPac. It has allowed me to keep customer accounts up to date, real time. Also has cut down our collection time. I love the apps for the technicians!

Pros

The support for the software is my favorite. Although its fairly simple to use, I've never not had a question answered!

Cons

Trying to figure out all the options for reports. Not necessarily a bad thing, but a lot to take in as a new user.

Reason for choosing PestPac

I chose PestPac because one of our dear friends that owns another pest control company uses it. He had nothing but positive things to say about it.

Review Source

Response from WorkWave

January 6, 2020

Hi Debra - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

MJ

Miller J.  
  
  
Used the software for: 2+ years

### "null"

June 10, 2018

4.0

Review Source

TM

Tiffany M.  
Office supervisor/ scheduler  
Accounting  
Used the software for: 2+ years

### "Pest Pac!"

January 4, 2020

5.0

Overall experience is very positive. I really came to love the system.

Pros

What I loved the most about Pest PAC is the scheduling tools it has! Very convenient and easy to use.

Cons

What I liked the least about Pest PAC if you have to pay extra for the special features or if something needed to be added, specifically for the company.

Review Source

Response from WorkWave

January 6, 2020

Hi Tiffany - Thank you for the review! We are so glad you are finding success with our software.

NR

Nelson R.  
Ownet  
  
Used the software for: 2+ years

### "Best pest control software"

September 18, 2016

5.0

We love PestPac do to anytime we need help with the program you're always there to back us up and walk us thru the program. It's nice to have a company that answers the call for help right away!"

Cons

Nothing it's great company to work with

Review Source

RM

Richard M.  
Own  
Consumer Services  
Used the software for: 6-12 months

### "Pest control "

November 22, 2019

5.0

Benefits keeps everything organized.

Pros

Relatively easy to use. Great customer service.

Cons

There’s a lot to learn. Something like QuickBooks would be nice.

Reason for choosing PestPac

Always used it since I started in the industry

Review Source

Response from WorkWave

January 6, 2020

Hi Richard - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

JT

Joey T.  
CEO  
Consumer Services  
Used the software for: 2+ years

### "Without Pest Pac, we wouldn't be the company we are."

September 23, 2016

4.0

Pros

Without Pest Pac, there would be no way we could manage our current Workforce. Our small office staff of 3 people would never be able to route new services, dispatch emergency calls and handle our $1.5M+ business. It is easily scale-able; so as we grow, so does our Pest Pac software.

Cons

I feel they are a bit behind in the native app development. Not in comparison to other pest control software....just in general. The current version is only 2 years in the making and I think that this is about 5 years behind the curve. It's great as is, but I wish they were farther along.

Review Source

PG

Paul G.  
VP Operations  
  
Used the software for: 2+ years

### "The PestPac platform is an end to end solution for the business."

October 24, 2017

5.0

Pros

The ability to drill down in the data is great. The program is easy to use day to day, and offers many features to control the business. The new native mobile application is the future.

Review Source

HP

Holly P.  
Vice President  
Consumer Services  
Used the software for: 1-2 years

### "Happy Customer"

March 8, 2019

5.0

Pros

There are so many features available to run a smooth business! Everything is in one place!

Cons

So many features means more training time.

Review Source

TW

Tim W.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Buyer Beware"

March 25, 2015

1.0

Pros

NOTHING - Pest Pac is very awkward program and difficult to use. Even with experience office staff and technicians - they hated it. If you buy this product get ready to work, you will spend countless hours setting up your company only to find out you wasted your time and money.

Cons

Try and cancel your subscription they will send you a threatening email reminding you of their auto renewal policy and your obligated to pay off your remain contract or be sent to collections. I forgot to mention this was after three years of using their system!

Review Source

MRJ

Monica Raquel J.  
Office Manager  
Utilities  
Used the software for: 6-12 months

### "Overall very satisfied customer"

November 14, 2019

5.0

Very optimistic and happy with the customer service.

Pros

I enjoy how easy it is to schedule technicians

Cons

I would like to see the Location history to be longer than 8 locations

Review Source

Response from WorkWave

January 10, 2020

Hi Monica - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

cV

chris V.  
owner  
Consumer Services  
Used the software for: Less than 6 months

### "Owners"

March 1, 2019

4.0

I like the ability to be completely mobile with no physical paperwork (although we all have those customers that don't have or use email/computers) - the technician mobile app is easy to use.

Pros

Customer support - every time I call the help desk, a specialist is able to provide me assistance and work through my questions. Being a new startup, this support is very important.

Cons

I like the ability to automatically charge the customer's account (ACH/CC) once the service is completed, however the total amount of the charges to use this feature are pretty steep once all the fees are added in. Hopefully a more affordable solution will be forthcoming.

Review Source

DM

David M.  
  
Consumer Services  
Used the software for: 1-2 years

### "Best thing I have done for my company"

March 4, 2015

5.0

Pros

The best part of PestPac is that it works and it has made my job easer and more efficient. Going paperless, having all tech's using the handheld (cell phone), and being able to run everybody's routes once a month and then only a few adjustments during the month have saved me hundreds of hours a month. Plus, integrated credit card processing allows me to automatically post charges to customers' credit cards after approving the completed services for the day. Easy and fast.

Cons

I don't really have anything that I dislike. Some things could be a little better, but every time I say that it shows up in a future release. They are developing so fast and putting out quality.

Review Source

MM

Maria M.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Great software, not user friendly, and Expensive"

September 29, 2016

3.0

Pros

It has most options and items under one roof offers many functions that you can learn as you need them

Cons

It sends invoices to customers as soon as invoices are released. Customers receive invoices that htey have paid at service time but credit cards post second and are not applied at time of release and emails going out. We get a lot of customers telling us they paid already, why are we getting this email etc. saying we owe?? frustrating!!! their route opt feature is not user friendly and very expensive

Review Source

gO

greg O.  
Service Manager  
Consumer Services  
Used the software for: 6-12 months

### "Money well spent"

January 10, 2019

5.0

Pros

The training for this software was done on a weekly basis. All questions where handled with ease. This software frees up a lot of time by eliminating A lot of paper work. Pest pac has thought of everything when it comes to managing pest control accounts.

Cons

I love everything about this software, I wish I had purchased it two years ago. From the training to set up the accounts to the ongoing Customer support this company is great

Review Source

BR

Beth R.  
Office Administrator  
Consumer Services  
Used the software for: 6-12 months

### "Pestpac review"

July 17, 2019

5.0

So far things are really good.

Pros

the flexibility of searching & finding what I need. The reports are pretty easy to understand once you learn the jargon

Cons

It lags from time to time and that can be a bit nerve racking

Review Source

Response from WorkWave

July 26, 2019

Thank you for your review, Beth!

BB

Bryan B.  
  
  
Used the software for:

### "PestPac Fan"

July 8, 2014

5.0

"In my 25 plus years in this industry I have used many different means of keeping up with the day to day issues of running a pest control business and the constant ever changing needs of office staff, technician routing, keeping track of sales and sales staff. from hand written route cards to computerized data collection systems. All of the systems I used had good points however they were time consuming and ""clunky"" to deal with. I have been using Pest Pac for quite a while now and since I have it feels as if a dam has broken loose we have able to get things streamlined quickly and almost effortlessly from the time the first point of customer contact begins to the completion of service. We absolutely love this software, and the customer service is beyond terrific we had a few issues when we started and they patiently walked us through all issues and followed up a couple of days later. My only regret is not going with them sooner. Can you tell I'm a fan?"

Review Source

jJ

james J.  
Owner  
  
Used the software for: 2+ years

### "This is great"

September 19, 2016

5.0

This has been such a time saver for me as a small business owner and the only employee. It makes wearing ALL of the hats much easier.

Review Source

BM

Barbara M.  
Accountant  
Consumer Services  
Used the software for: 2+ years

### "Very efficient. "

September 19, 2016

4.5

Pros

"I've been using PestPac since 2004 and have experienced many many changes and upgrades. Marathon Data and Work Wave do an excellent job of keeping PestPac efficient in maintaining industry specific records and reporting with continuous upgrades and listening to the suggestions of their customers who have used the program long term."

Cons

I feel like at times I know the program better than the customer service agents but that has come from many years of experience with PestPac.

Review Source

MC

Mary C.  
Administrative Assistant  
Consumer Services  
Used the software for: 2+ years

### "Dependable product and excellent customer service support!"

November 14, 2019

5.0

Very good experience with WorkWave PestPac overall.

Pros

The software is very reliable. We use this daily and it never fails. Very easy to create customized reports. E-mail and text notifications to customers for appointment notifications work extremely well. Customer service is very quick to respond to any problems or questions if needed. I highly recommend this product.

Cons

We tried the mobile app. What we did not like about it was that the technician could not look up customer histories of past jobs. The only thing available was the jobs listed for them to do, could not add a customer on the fly if needed. That had to be done on the administrative side at the office. The app did not suit our needs so I cancelled the mobile app service.

Review Source

JF

Jason F.  
Owner  
Consumer Services  
Used the software for: 2+ years

### "Business Optimization"

April 25, 2015

5.0

Pros

I have been using Pestpac for nearly 15 years. I have suggested a few upgrades and have seen a few of those implemented over the years. However, for the most part, Pestpac is way ahead of the curve in implementation of new processes, many of which I have incorporated into my business.

Cons

My biggest difficulty over the years has been their phone hours. I am west coast so they close at 2pm my time and we have once in a while needed assistance after that time.

Review Source

NP

Nicholas P.  
Pest Tech  
Chemicals  
Used the software for: 1-2 years

### "PestPac Review"

November 15, 2018

5.0

I’ve had a great experience with pestpac!

Pros

It’s easy to navigate and once you learn the system it is very easy to get your paperwork filled out.

Cons

Occasionally new updates will bring new bugs but that is typical and is always fixed quickly

Review Source

BB

Bryan B.  
  
  
Used the software for: 2+ years

### "I have been with them forabout 2years and I am very happy with them"

April 23, 2015

4.0

Pros

user friendly, customer service, follow through on product very fast and thorough

Cons

ala cart approach to a fairly pricey product. And the printable service orders are hard to adapt to my needs and the laws of the state I wish I could Print a version of my own

Review Source

AG

Adam G.  
mgr  
Government Administration  
Used the software for: 1-2 years

### "Used for a pest control start up"

October 6, 2020

4.0

I enjoyed it and it worked well for a start up scenerio

Pros

Used pest pac for a start up. It worked well and was intuitive. I did have an IT resouce to help populate the orignial databases

Cons

This software requires a fair amount of set-up, and some of the tables are a bit complex for a novice

Review Source

Response from WorkWave

October 13, 2020

Hi Adam, thank you for your review of PestPac! We are so happy that you are finding success with our software and that it was able to help you grow your start-up business.

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